Security Features
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... not able to load/unload paper or replace printheads/ink cartridges without first unlocking the front panel. Access to be set in the front panel. Intermediate 3 - Intermediate 4 - Moderate 1 - To insert the Admin password, click on the top left corner. 12 Moderate 2 - Intermediate 2 - Minimum 1 - Intermediate 3 - Intermediate 4 - HP DesignJet Printers Security Settings Settings App Inks Entry...
... not able to load/unload paper or replace printheads/ink cartridges without first unlocking the front panel. Access to be set in the front panel. Intermediate 3 - Intermediate 4 - Moderate 1 - To insert the Admin password, click on the top left corner. 12 Moderate 2 - Intermediate 2 - Minimum 1 - Intermediate 3 - Intermediate 4 - HP DesignJet Printers Security Settings Settings App Inks Entry...
Limited Warranty
Page 6
... of the product. Should HP elect to replace these parts, you will be serviced at the end-user customer's facility at the end-user customer's facility only upon the request of a refilled or non-original HP consumable product (ink, printhead or ink cartridge) does not... affect either repair or replace the product which is required, you can be required to HP or an HP Authorized Reseller minus depreciation and amortization. 2 HP Limited Warranty Statement ENWW Outside designated...
... of the product. Should HP elect to replace these parts, you will be serviced at the end-user customer's facility at the end-user customer's facility only upon the request of a refilled or non-original HP consumable product (ink, printhead or ink cartridge) does not... affect either repair or replace the product which is required, you can be required to HP or an HP Authorized Reseller minus depreciation and amortization. 2 HP Limited Warranty Statement ENWW Outside designated...
Introductory Information
Page 5
...Remove the paper and try to reload it. Restart the printhead replacement process. Remove the incorrect printhead and insert a new printhead of the correct type (color and number). If necessary, insert a new printhead. Cancel, resume, or delete the job. Remove the ... advised Paper loaded incorrectly: remove paper Paper mispositioned: remove paper Paper path error: incorrectly loaded Paper path error: misaligned Printhead replacement incomplete. If it . Contact your support representative. Remove the paper and try cleaning the electrical connections. English Message or...
...Remove the paper and try to reload it. Restart the printhead replacement process. Remove the incorrect printhead and insert a new printhead of the correct type (color and number). If necessary, insert a new printhead. Cancel, resume, or delete the job. Remove the ... advised Paper loaded incorrectly: remove paper Paper mispositioned: remove paper Paper path error: incorrectly loaded Paper path error: misaligned Printhead replacement incomplete. If it . Contact your support representative. Remove the paper and try cleaning the electrical connections. English Message or...
User guide
Page 7
... or replacing a printhead 148 Clean the printheads ...149 Clean the printhead drop detector ...149 Align the printheads ...151 Printhead status messages ...153 19 Troubleshooting general printer issues ...154 The printer will not start ...155 The printer does not print ...155 The printer seems slow ...155 Communication failures between computer and printer 156 Cannot access the HP DesignJet Utility...
... or replacing a printhead 148 Clean the printheads ...149 Clean the printhead drop detector ...149 Align the printheads ...151 Printhead status messages ...153 19 Troubleshooting general printer issues ...154 The printer will not start ...155 The printer does not print ...155 The printer seems slow ...155 Communication failures between computer and printer 156 Cannot access the HP DesignJet Utility...
User guide
Page 18
... of the front panel can be performed. ● To the right of the ink cartridges, the printheads and the paper - pressing it goes into sleep mode and switches off the front-panel display. Information... the USB flash drive(s). To change printer settings, or initiate actions such as loading paper or replacing ink supplies. View the status of the above button is a message showing the printer status or...is left idle for Mac OS X ● The Embedded Web Server and (alternatively) the HP DesignJet Utility allow you to: - Submit print jobs - See Job queue management on the front-...
... of the front panel can be performed. ● To the right of the ink cartridges, the printheads and the paper - pressing it goes into sleep mode and switches off the front-panel display. Information... the USB flash drive(s). To change printer settings, or initiate actions such as loading paper or replacing ink supplies. View the status of the above button is a message showing the printer status or...is left idle for Mac OS X ● The Embedded Web Server and (alternatively) the HP DesignJet Utility allow you to: - Submit print jobs - See Job queue management on the front-...
User guide
Page 82
... use the same color model. The paper preset contains the color profile as well as various other HP DesignJet printers How colors are represented Color is performed using a mixture of Red, Green, and Blue to...these steps for each paper type that we are using . In addition, you are using a set of printheads ● Whenever the environmental conditions (temperature and humidity) change significantly 74 Chapter 10 Color management ENWW In ... on any of the following circumstances: ● Whenever a printhead is replaced ● Whenever a new paper type is vital. 2.
... use the same color model. The paper preset contains the color profile as well as various other HP DesignJet printers How colors are represented Color is performed using a mixture of Red, Green, and Blue to...these steps for each paper type that we are using . In addition, you are using a set of printheads ● Whenever the environmental conditions (temperature and humidity) change significantly 74 Chapter 10 Color management ENWW In ... on any of the following circumstances: ● Whenever a printhead is replaced ● Whenever a new paper type is vital. 2.
User guide
Page 83
... options The aim of color management is to reproduce colors as accurately as when you view the same image on any time by using the HP DesignJet Utility. The status may be one roll loaded, the printer will ask which roll you want to use for consistent color printing on the front... been calibrated, but the calibration is now out of each ink used in the following steps. 1. It also calculates the maximum amount of date because a printhead has been replaced, and should be wider than one of the following: and then ● Recommended: the paper has not been calibrated.
... options The aim of color management is to reproduce colors as accurately as when you view the same image on any time by using the HP DesignJet Utility. The status may be one roll loaded, the printer will ask which roll you want to use for consistent color printing on the front... been calibrated, but the calibration is now out of each ink used in the following steps. 1. It also calculates the maximum amount of date because a printhead has been replaced, and should be wider than one of the following: and then ● Recommended: the paper has not been calibrated.
User guide
Page 108
...of the cartridge on the print. 100 Chapter 13 Handling ink cartridges and printheads ENWW You can use continuous ink systems. To resume printing, remove any continuous ink system and install genuine HP (or compatible) ink cartridges. Remove an ink cartridge There are two ... tab, each cartridge's status is not designed to insert another one. HP DesignJet Utility procedures ● In the HP DesignJet Utility for ink cartridges to be used until they are locked (the brake lever is a Replace ink cartridges option on the ink information page in the Information group.
...of the cartridge on the print. 100 Chapter 13 Handling ink cartridges and printheads ENWW You can use continuous ink systems. To resume printing, remove any continuous ink system and install genuine HP (or compatible) ink cartridges. Remove an ink cartridge There are two ... tab, each cartridge's status is not designed to insert another one. HP DesignJet Utility procedures ● In the HP DesignJet Utility for ink cartridges to be used until they are locked (the brake lever is a Replace ink cartridges option on the ink information page in the Information group.
User guide
Page 111
...page 159 ● Volume of the printhead status messages, see Front-panel error messages on . CAUTION: Printhead replacement must be performed with your printheads. 1. The front panel displays: ...9679; Colors ● Product name ● Product number ● Serial number ● Status, see Printhead status messages on which you want information. 2. ENWW About the printheads 103 About the printheads The printheads are connected to prevent the printer from the HP DesignJet...
...page 159 ● Volume of the printhead status messages, see Front-panel error messages on . CAUTION: Printhead replacement must be performed with your printheads. 1. The front panel displays: ...9679; Colors ● Product name ● Product number ● Serial number ● Status, see Printhead status messages on which you want information. 2. ENWW About the printheads 103 About the printheads The printheads are connected to prevent the printer from the HP DesignJet...
User guide
Page 112
From the front panel, press , then , then Replace printheads. The printer moves the carriage into the correct position. Pull the handle up and toward you to its normal position in the removal position for more than three minutes without inserting or removing any printheads, it tries to move back to open the window. 4. 1. ...hand end. 3. When the carriage has stopped moving, the front-panel display asks you to raise the lid. 104 Chapter 13 Handling ink cartridges and printheads ENWW Locate the carriage on the right side of the printer. 5. Alternatively, press , then , then Ink...
From the front panel, press , then , then Replace printheads. The printer moves the carriage into the correct position. Pull the handle up and toward you to its normal position in the removal position for more than three minutes without inserting or removing any printheads, it tries to move back to open the window. 4. 1. ...hand end. 3. When the carriage has stopped moving, the front-panel display asks you to raise the lid. 104 Chapter 13 Handling ink cartridges and printheads ENWW Locate the carriage on the right side of the printer. 5. Alternatively, press , then , then Ink...
User guide
Page 114
... of the carriage slot into the wrong slot. Check that the colored label on the printhead matches the colored label of the connected ink cartridges is to prevent you should replace the ink cartridge before inserting the new printhead. 1. CAUTION: Do not pull abruptly because this case, you from the carriage. Remove the...
... of the carriage slot into the wrong slot. Check that the colored label on the printhead matches the colored label of the connected ink cartridges is to prevent you should replace the ink cartridge before inserting the new printhead. 1. CAUTION: Do not pull abruptly because this case, you from the carriage. Remove the...
User guide
Page 116
...routine process, when all printheads are changed, takes 20 minutes. See Color calibration on the near side of the carriage. 7. NOTE: If the printer does not beep when you insert the printhead and the Replace message appears on the front-panel display, the printhead may need to rest ...on page 151. 10. After all printheads are checked and prepared, the printhead realignment procedure runs automatically if paper is loaded, see Align ...
...routine process, when all printheads are changed, takes 20 minutes. See Color calibration on the near side of the carriage. 7. NOTE: If the printer does not beep when you insert the printhead and the Replace message appears on the front-panel display, the printhead may need to rest ...on page 151. 10. After all printheads are checked and prepared, the printhead realignment procedure runs automatically if paper is loaded, see Align ...
User guide
Page 118
...turned off and unplugged before you can press for information about the general status of the printer. Do not remove the ink cartridges or printheads. 2. CAUTION: Before moving the printer through a doorway, remove the foot extensions if necessary, and make sure that the printer is ...page in order to maintain the best print quality, replace a cartridge when it reaches its expiration date. WARNING! Check printer status You can check the current status of the printer in various ways: ● If you start the HP DesignJet Utility and select your printer, you see a page...
...turned off and unplugged before you can press for information about the general status of the printer. Do not remove the ink cartridges or printheads. 2. CAUTION: Before moving the printer through a doorway, remove the foot extensions if necessary, and make sure that the printer is ...page in order to maintain the best print quality, replace a cartridge when it reaches its expiration date. WARNING! Check printer status You can check the current status of the printer in various ways: ● If you start the HP DesignJet Utility and select your printer, you see a page...
User guide
Page 119
...used paper presets. NOTE: If the printer is left on without printing, every six hours it advances the paper slightly to replace the printheads with Web-connected printers. Update the firmware The printer's various functions are strongly recommended to leave the printer always on or... the pinchwheels leaving marks on the paper. Also turn the printer upside down, ink could take advantage of the most convenient. Preparing the printheads normally takes just over a minute. CAUTION: If you turn off for a long time, follow the steps below. 1. Automatic firmware updates...
...used paper presets. NOTE: If the printer is left on without printing, every six hours it advances the paper slightly to replace the printheads with Web-connected printers. Update the firmware The printer's various functions are strongly recommended to leave the printer always on or... the pinchwheels leaving marks on the paper. Also turn the printer upside down, ink could take advantage of the most convenient. Preparing the printheads normally takes just over a minute. CAUTION: If you turn off for a long time, follow the steps below. 1. Automatic firmware updates...
User guide
Page 153
...normally notifies you see Contact HP Support on page 149). See Clean the printhead drop detector on page 149). If the problem remains, try reprinting your printheads manually (see whether the problem has been solved. 3. If the problem still remains, replace any faulty printheads (see whether the problem ...has been solved. 2. Here is an example of the same printhead in case it . If you when this is an example of a gray printhead in a good state: And here is necessary...
...normally notifies you see Contact HP Support on page 149). See Clean the printhead drop detector on page 149). If the problem remains, try reprinting your printheads manually (see whether the problem has been solved. 3. If the problem still remains, replace any faulty printheads (see whether the problem ...has been solved. 2. Here is an example of the same printhead in case it . If you when this is an example of a gray printhead in a good state: And here is necessary...
User guide
Page 155
18 Troubleshooting ink cartridge and printhead issues ● Cannot insert an ink cartridge ● Ink cartridge status messages ● Cannot insert a printhead ● The front-panel display recommends reseating or replacing a printhead ● Clean the printheads ● Clean the printhead drop detector ● Align the printheads ● Printhead status messages ENWW 147
18 Troubleshooting ink cartridge and printhead issues ● Cannot insert an ink cartridge ● Ink cartridge status messages ● Cannot insert a printhead ● The front-panel display recommends reseating or replacing a printhead ● Clean the printheads ● Clean the printhead drop detector ● Align the printheads ● Printhead status messages ENWW 147
User guide
Page 156
...expiration date. ● Non-HP: The cartridge contains ink not made by HP. ● Wrong: The cartridge family or model is the same color as the label on page 106. Remove the printhead, see Insert a printhead on the slot. 4. Cannot insert a printhead 1. Check that you have ...page 103. 148 Chapter 18 Troubleshooting ink cartridge and printhead issues ENWW Check that you have correctly closed and latched the printhead cover, see Remove a printhead on . 2. Check the front-panel display message, if it . ● Replace: You are recommended to print. Cannot insert an ...
...expiration date. ● Non-HP: The cartridge contains ink not made by HP. ● Wrong: The cartridge family or model is the same color as the label on page 106. Remove the printhead, see Insert a printhead on the slot. 4. Cannot insert a printhead 1. Check that you have ...page 103. 148 Chapter 18 Troubleshooting ink cartridge and printhead issues ENWW Check that you have correctly closed and latched the printhead cover, see Remove a printhead on . 2. Check the front-panel display message, if it . ● Replace: You are recommended to print. Cannot insert an ...
User guide
Page 161
... the window closed , as a strong light source near the printer during alignment If the alignment process fails, a Scanning problems message appears on page 106. ● Replacement incomplete: a printhead replacement process has not completed successfully, re-launch the replacement process and let it finish completely (it is not correctly installed in printing. Scanning errors during...
... the window closed , as a strong light source near the printer during alignment If the alignment process fails, a Scanning problems message appears on page 106. ● Replacement incomplete: a printhead replacement process has not completed successfully, re-launch the replacement process and let it finish completely (it is not correctly installed in printing. Scanning errors during...
User guide
Page 167
... is low on page 164. Replace the cartridge. Replace the cartridge. See Handling ink cartridges and printheads on page 99. See Handling ink cartridges and printheads on page 99. See Contact HP Support on page 164. See Contact HP Support on page 164. See Contact HP Support on page 66. Restart the printhead replacement process. ENWW 159 If you...
... is low on page 164. Replace the cartridge. Replace the cartridge. See Handling ink cartridges and printheads on page 99. See Handling ink cartridges and printheads on page 99. See Contact HP Support on page 164. See Contact HP Support on page 164. See Contact HP Support on page 66. Restart the printhead replacement process. ENWW 159 If you...
User guide
Page 168
... electrical connections. Text messages (continued) Message Remove [color] printhead Replace [color] cartridge Replace [color] printhead Reseat [color] cartridge Reseat [color] printhead Recommendation Remove the incorrect printhead and insert a new printhead of the correct type (color and number). Replace the cartridge. See Handling ink cartridges and printheads on page 148. 27:03 Printhead error. See The front-panel display recommends reseating...
... electrical connections. Text messages (continued) Message Remove [color] printhead Replace [color] cartridge Replace [color] printhead Reseat [color] cartridge Reseat [color] printhead Recommendation Remove the incorrect printhead and insert a new printhead of the correct type (color and number). Replace the cartridge. See Handling ink cartridges and printheads on page 148. 27:03 Printhead error. See The front-panel display recommends reseating...