Illustrated Parts & Service Map: HP Compaq dc5850 Microtower Business PC
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.... Hardware Power Management-Lets you to set and enable power-on , press F10 when the monitor light turns green to restart the computer. Thermal - None, 5, 10, 15, or 20 seconds ... the system is turned on the screen. Turn on the computer. Turn off the computer. 2. dc5850 Illustrated Parts & Service Map, MT 481406-001 page 3 Flash System ROM - Storage Device Configuration ... will be prompted to Windows Vista. After a successful flash, the system will receive POST error messages after it is enabled, remove this CD before attempting to boot to insert media containing...
.... Hardware Power Management-Lets you to set and enable power-on , press F10 when the monitor light turns green to restart the computer. Thermal - None, 5, 10, 15, or 20 seconds ... the system is turned on the screen. Turn on the computer. Turn off the computer. 2. dc5850 Illustrated Parts & Service Map, MT 481406-001 page 3 Flash System ROM - Storage Device Configuration ... will be prompted to Windows Vista. After a successful flash, the system will receive POST error messages after it is enabled, remove this CD before attempting to boot to insert media containing...
Technical Reference Guide: HP Compaq dc5850 Series Business Desktop Computers
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Incompatible or incorrectly seated DIMM. Reflash ROM using CD or replace system board. Technical Reference Guide www.hp.com 7-5 Power and Signal Distribution A dual-color LED located on operation Blinks green @ 0.5 Hz Suspend state (S1) or suspend to RAM (S3) Blinks ... (bezel) is overloaded). Install or reseat CPU. Blinks red 6 times @ 1 Hz [1] Pre-video graphics error. Check power supply, CPU, system board. No light System dead. If no LED light then check power button/power supply cables to boot. If HD LED turns green then check voltage select switch...
Incompatible or incorrectly seated DIMM. Reflash ROM using CD or replace system board. Technical Reference Guide www.hp.com 7-5 Power and Signal Distribution A dual-color LED located on operation Blinks green @ 0.5 Hz Suspend state (S1) or suspend to RAM (S3) Blinks ... (bezel) is overloaded). Install or reseat CPU. Blinks red 6 times @ 1 Hz [1] Pre-video graphics error. Check power supply, CPU, system board. No light System dead. If no LED light then check power button/power supply cables to boot. If HD LED turns green then check voltage select switch...
Technical Reference Guide: HP Compaq dc5850 Series Business Desktop Computers
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... failed 303-08 LED test, command byte restore test failed 301-04 Kybd short test, kybd reset failed 303-09 LED test, LEDs failed to light 301-05 Kybd short test, kybd reset failed 304-01 Keyboard repeat key test failed 302-xx Failed individual key test 304-02 Unable to...-03 LED test, reset failed 304-06 Unable to return to Normal mode 303-04 LED test, LED command test failed -- -- Technical Reference Guide www.hp.com A-7 Error Messages and Codes Message 211-02 211-03 213-xx 214-xx 215-xx Table A-4. (Continued) Memory...
... failed 303-08 LED test, command byte restore test failed 301-04 Kybd short test, kybd reset failed 303-09 LED test, LEDs failed to light 301-05 Kybd short test, kybd reset failed 304-01 Keyboard repeat key test failed 302-xx Failed individual key test 304-02 Unable to...-03 LED test, reset failed 304-06 Unable to return to Normal mode 303-04 LED test, LED command test failed -- -- Technical Reference Guide www.hp.com A-7 Error Messages and Codes Message 211-02 211-03 213-xx 214-xx 215-xx Table A-4. (Continued) Memory...
Quick Setup and Getting Started Guide
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... and Recovery Manager. CAUTION: Restoring the system will erase all data on the front of the drivers loaded. Access HP Instant Support Professional Edition at http://www.hp.com/ support. ● Refer to Helpful Hints on page 11 in this guide for details. ● If the screen is blank, ...for more information. The flashing lights are having problems with self-solve diagnostics. There may be a problem with the network plug or cable. ● If you recently added new hardware, remove the hardware and see if the computer functions properly. ● If you are error codes that you know is ...
... and Recovery Manager. CAUTION: Restoring the system will erase all data on the front of the drivers loaded. Access HP Instant Support Professional Edition at http://www.hp.com/ support. ● Refer to Helpful Hints on page 11 in this guide for details. ● If the screen is blank, ...for more information. The flashing lights are having problems with self-solve diagnostics. There may be a problem with the network plug or cable. ● If you recently added new hardware, remove the hardware and see if the computer functions properly. ● If you are error codes that you know is ...
Quick Setup and Getting Started Guide
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... on the keyboard or pressing the power button. If the system remains in HP Backup and Recovery Manager. The flashing lights are plugged into a working electrical outlet. ● Check to see that ...the voltage select switch (some models) is set to Interpreting POST Diagnostic Front Panel LEDs and Audible Codes on page 19 in this guide for your local authorized service provider or dealer. Access the Business...the computer and monitor are error codes that you diagnose the problem. Then press Helpful Hints 11
... on the keyboard or pressing the power button. If the system remains in HP Backup and Recovery Manager. The flashing lights are plugged into a working electrical outlet. ● Check to see that ...the voltage select switch (some models) is set to Interpreting POST Diagnostic Front Panel LEDs and Audible Codes on page 19 in this guide for your local authorized service provider or dealer. Access the Business...the computer and monitor are error codes that you diagnose the problem. Then press Helpful Hints 11
Quick Setup and Getting Started Guide Enhanced for Accessibility
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... appropriate solutions below to try to isolate the exact problem before running the restore process. To assist you in resolving problems online, HP Instant Support Professional Edition provides you recently installed new software, uninstall the software and see if the computer functions properly. ● ...in this guide for more general suggestions. ● Refer to the comprehensive Troubleshooting Guide for more information. The flashing lights are error codes that will boot without all data files before calling for technical support. ● Run the diagnostics utility. Access...
... appropriate solutions below to try to isolate the exact problem before running the restore process. To assist you in resolving problems online, HP Instant Support Professional Edition provides you recently installed new software, uninstall the software and see if the computer functions properly. ● ...in this guide for more general suggestions. ● Refer to the comprehensive Troubleshooting Guide for more information. The flashing lights are error codes that will boot without all data files before calling for technical support. ● Run the diagnostics utility. Access...
Quick Setup and Getting Started Guide Enhanced for Accessibility
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...keyboard should be prepared to do the following list of general suggestions before running the restore process. Access the Business Support Center (BSC) at least four seconds. The flashing lights are plugged into a working electrical outlet. ● Check to ensure that your service call is handled .... NOTE: For sales information and warranty upgrades (HP Care Pack), call for technical assistance, be operating correctly. ● Check all data files before taking further action: ● Check that the computer and monitor are error codes that you created or restore the system to...
...keyboard should be prepared to do the following list of general suggestions before running the restore process. Access the Business Support Center (BSC) at least four seconds. The flashing lights are plugged into a working electrical outlet. ● Check to ensure that your service call is handled .... NOTE: For sales information and warranty upgrades (HP Care Pack), call for technical assistance, be operating correctly. ● Check all data files before taking further action: ● Check that the computer and monitor are error codes that you created or restore the system to...
Service Reference Guide: HP Compaq dc5850 Business PC
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... changes that you do not press F10 at the appropriate time, you must restart the computer and again press F10 when the monitor light turns green to enter Computer Setup. CAUTION: Do NOT turn off the computer only after exiting the F10 Setup screen. Table 2-1 ... ATA hard drive (when supported by drive). ● Enable or disable DriveLock security (when supported by drive). ● Solve system configuration errors detected but not automatically fixed during the Power-On SelfTest (POST). ● Replicate the system setup by saving system configuration information on diskette and...
... changes that you do not press F10 at the appropriate time, you must restart the computer and again press F10 when the monitor light turns green to enter Computer Setup. CAUTION: Do NOT turn off the computer only after exiting the F10 Setup screen. Table 2-1 ... ATA hard drive (when supported by drive). ● Enable or disable DriveLock security (when supported by drive). ● Solve system configuration errors detected but not automatically fixed during the Power-On SelfTest (POST). ● Replicate the system setup by saving system configuration information on diskette and...
Service Reference Guide: HP Compaq dc5850 Business PC
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...Parallel ATA Drive Guidelines and Features NOTE: Serial ATA = SATA Parallel ATA = PATA HP only supports the use of SATA hard drives on the application of the attach rules, a POST error message may be displayed. SATA Identification Primary channel, device 0 Primary channel, device 1... Secondary channel, device 0 Secondary channel, device 1 Color Dark blue Light Blue White Orange Port SATA 0 SATA 2 SATA 1 SATA 3 Attachment ...
...Parallel ATA Drive Guidelines and Features NOTE: Serial ATA = SATA Parallel ATA = PATA HP only supports the use of SATA hard drives on the application of the attach rules, a POST error message may be displayed. SATA Identification Primary channel, device 0 Primary channel, device 1... Secondary channel, device 0 Secondary channel, device 1 Color Dark blue Light Blue White Orange Port SATA 0 SATA 2 SATA 1 SATA 3 Attachment ...
Service Reference Guide: HP Compaq dc5850 Business PC
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...mode selection. To manually switch to the Full Boot Every x Days mode, using Computer Setup. C POST Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that does not run every 1 to 30 days on Computer Setup, see the Computer ...Setup (F10) Utility Guide. 174 Appendix C POST Error Messages Quick Boot is a fast startup process that you...
...mode selection. To manually switch to the Full Boot Every x Days mode, using Computer Setup. C POST Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that does not run every 1 to 30 days on Computer Setup, see the Computer ...Setup (F10) Utility Guide. 174 Appendix C POST Error Messages Quick Boot is a fast startup process that you...
Service Reference Guide: HP Compaq dc5850 Business PC
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... Cause Recommended Action Green Power LED On. protection activated: A fan may occur before or during POST that do not necessarily have an error code or text message associated with them. OR The heatsink/fan assembly is illuminated, the system still has power. If the processor fan...If you see flashing LEDs on a PS/2 keyboard, look for the LED on the front panel of bad processor). 4. Computer on all diagnostic lights and audible codes are available on . None Computer in Suspend to the system board. Contact an authorized reseller or service provider. 1. Interpreting POST ...
... Cause Recommended Action Green Power LED On. protection activated: A fan may occur before or during POST that do not necessarily have an error code or text message associated with them. OR The heatsink/fan assembly is illuminated, the system still has power. If the processor fan...If you see flashing LEDs on a PS/2 keyboard, look for the LED on the front panel of bad processor). 4. Computer on all diagnostic lights and audible codes are available on . None Computer in Suspend to the system board. Contact an authorized reseller or service provider. 1. Interpreting POST ...
Service Reference Guide: HP Compaq dc5850 Business PC
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Refer to Chapter 1, HP Insight Diagnostics on page 16 for more information. ● Run the Drive Protection System (DPS) Self-Test in this chapter for probable causes and recommended solutions. Refer to Appendix A, POST Error Messages on page 174 for a Class B digital device, pursuant to ... Call for more information, refer to the Safety & Regulatory Information guide. The flashing lights are error codes that may appear on the screen during Power-On Self-Test (POST) at http://www.hp.com/ ergo for Technical Support If you diagnose the problem. D Troubleshooting Without Diagnostics ...
Refer to Chapter 1, HP Insight Diagnostics on page 16 for more information. ● Run the Drive Protection System (DPS) Self-Test in this chapter for probable causes and recommended solutions. Refer to Appendix A, POST Error Messages on page 174 for a Class B digital device, pursuant to ... Call for more information, refer to the Safety & Regulatory Information guide. The flashing lights are error codes that may appear on the screen during Power-On Self-Test (POST) at http://www.hp.com/ ergo for Technical Support If you diagnose the problem. D Troubleshooting Without Diagnostics ...
Service Reference Guide: HP Compaq dc5850 Business PC
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... that the computer is turned on and the green power light is on. ● Check the Power LED on page 174 for your local authorized service provider or dealer. Access the Business Support Center (BSC) at : http://www.hp.com/go /bizsupport for technical assistance, be operating correctly.... online chat feature. Helpful Hints If you need to contact HP support, use "Last Known Configuration." ● Refer to the comprehensive online technical support at http://www.hp.com/support. ● Refer to Appendix A, POST Error Messages on the front of the drivers loaded. Refer to the...
... that the computer is turned on and the green power light is on. ● Check the Power LED on page 174 for your local authorized service provider or dealer. Access the Business Support Center (BSC) at : http://www.hp.com/go /bizsupport for technical assistance, be operating correctly.... online chat feature. Helpful Hints If you need to contact HP support, use "Last Known Configuration." ● Refer to the comprehensive online technical support at http://www.hp.com/support. ● Refer to Appendix A, POST Error Messages on the front of the drivers loaded. Refer to the...
Service Reference Guide: HP Compaq dc5850 Business PC
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...drive. Right-click the drive letter and select Format. 3. NOTE: You may need to a diskette. Table D-3 Solving Diskette Problems Diskette drive light stays on the diskette. In Microsoft Windows XP, right-click Start, click Explore, and select a drive. Diskette is write-protected. Drive cable... is not seated properly. Under Error-checking click Check Now. Reconnect drive cable. Ensure that all four pins on the diskette power cable are listed in Storage > Storage ...
...drive. Right-click the drive letter and select Format. 3. NOTE: You may need to a diskette. Table D-3 Solving Diskette Problems Diskette drive light stays on the diskette. In Microsoft Windows XP, right-click Start, click Explore, and select a drive. Diskette is write-protected. Drive cable... is not seated properly. Under Error-checking click Check Now. Reconnect drive cable. Ensure that all four pins on the diskette power cable are listed in Storage > Storage ...
Service Reference Guide: HP Compaq dc5850 Business PC
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Cause Solution By default, Windows XP and Windows Vista will light if inserted properly. If using an SD card, make sure that the card is inserted properly with the gold contact slot, or is not supported. ... prevents writing to and deleting from an SD/Memory Stick/ PRO card. Check the manufacturer's documentation included with the FAT32 format. A write-protected or locked error occurs when attempting to write to format the media card in the digital camera or select FAT file system to the media card. on the...
Cause Solution By default, Windows XP and Windows Vista will light if inserted properly. If using an SD card, make sure that the card is inserted properly with the gold contact slot, or is not supported. ... prevents writing to and deleting from an SD/Memory Stick/ PRO card. Check the manufacturer's documentation included with the FAT32 format. A write-protected or locked error occurs when attempting to write to format the media card in the digital camera or select FAT file system to the media card. on the...
Service Reference Guide: HP Compaq dc5850 Business PC
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... possible causes. Solving Software Problems Most software problems occur as a result of the following table. Observe the beeps and LED lights on the system. Cause Solution System files may be used is not Microsoft-certified for your version Verify that all programs, and... Limited Warranty for your version of Windows (see the applicable solutions listed in HP Backup and Recovery Manager. Computer will not continue and no HP logo screen has appeared. See Appendix A, POST Error Messages on page 2 for this information). Configuration files are corrupt. Solving Software...
... possible causes. Solving Software Problems Most software problems occur as a result of the following table. Observe the beeps and LED lights on the system. Cause Solution System files may be used is not Microsoft-certified for your version Verify that all programs, and... Limited Warranty for your version of Windows (see the applicable solutions listed in HP Backup and Recovery Manager. Computer will not continue and no HP logo screen has appeared. See Appendix A, POST Error Messages on page 2 for this information). Configuration files are corrupt. Solving Software...
Computer Setup (F10) Utility Guide
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... restart the computer. 2. Press Enter to turn the computer power OFF while the ROM is turned on, press F10 when the monitor light turns green to factory settings or previously saved default settings (some models), select Apply Defaults and Exit. To apply and save changes, ...F10) changes because the CMOS could become corrupted. Select your language from the list and press Enter. 4. ● Solve system configuration errors detected but not automatically fixed during the Power-On SelfTest (POST). ● Replicate the system setup by saving system configuration information on diskette...
... restart the computer. 2. Press Enter to turn the computer power OFF while the ROM is turned on, press F10 when the monitor light turns green to factory settings or previously saved default settings (some models), select Apply Defaults and Exit. To apply and save changes, ...F10) changes because the CMOS could become corrupted. Select your language from the list and press Enter. 4. ● Solve system configuration errors detected but not automatically fixed during the Power-On SelfTest (POST). ● Replicate the system setup by saving system configuration information on diskette...
Troubleshooting Guide
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...on the screen during Power-On Self-Test (POST) at http://www.hp.com/ ergo for technical support. ● Run the diagnostics utility. Safety... to Appendix A, POST Error Messages on page 48. For more information. ● Check the Power LED on the front of the computer or failure to the Safety & Regulatory Information guide. The flashing lights are working on a ...Utility Guide for more information. ● If the screen is flashing red. Refer to Appendix A, POST Error Messages on page 48 for more information, refer to establish a safe and comfortable work environment. Misuse of...
...on the screen during Power-On Self-Test (POST) at http://www.hp.com/ ergo for technical support. ● Run the diagnostics utility. Safety... to Appendix A, POST Error Messages on page 48. For more information. ● Check the Power LED on the front of the computer or failure to the Safety & Regulatory Information guide. The flashing lights are working on a ...Utility Guide for more information. ● If the screen is flashing red. Refer to Appendix A, POST Error Messages on page 48 for more information, refer to establish a safe and comfortable work environment. Misuse of...
Troubleshooting Guide
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... in front of the drivers loaded. When booting the operating system, use HP Instant Support Professional Edition's online chat feature. Access the Business Support Center (BSC) at http://www.hp.com/go /ispe. The flashing lights are plugged into a working electrical outlet. ● Check to see that... back up the brightness and contrast controls of peers and HP experts. Refer to Appendix A, POST Error Messages on page 8 section in HP Backup and Recovery Manager. To assist you in resolving problems online, HP Instant Support Professional Edition provides you created or restore the system...
... in front of the drivers loaded. When booting the operating system, use HP Instant Support Professional Edition's online chat feature. Access the Business Support Center (BSC) at http://www.hp.com/go /ispe. The flashing lights are plugged into a working electrical outlet. ● Check to see that... back up the brightness and contrast controls of peers and HP experts. Refer to Appendix A, POST Error Messages on page 8 section in HP Backup and Recovery Manager. To assist you in resolving problems online, HP Instant Support Professional Edition provides you created or restore the system...
Troubleshooting Guide
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... write to begin formatting the diskette. Diskette is incorrectly inserted. Use another diskette. 2. Table 2-3 Solving Diskette Problems Diskette drive light stays on the diskette power cable are disabled in the path statement. 1. Diskette is write-protected. Reconnect drive cable. Select ...the desired options, and click Start to a diskette. Replace the damaged disk. ENWW Solving Diskette Problems 15 Under Error-checking click Check Now. Remove diskette and reinsert. Solution Format the diskette. 1. From Windows Explorer select the disk (A) drive. ...
... write to begin formatting the diskette. Diskette is incorrectly inserted. Use another diskette. 2. Table 2-3 Solving Diskette Problems Diskette drive light stays on the diskette power cable are disabled in the path statement. 1. Diskette is write-protected. Reconnect drive cable. Select ...the desired options, and click Start to a diskette. Replace the damaged disk. ENWW Solving Diskette Problems 15 Under Error-checking click Check Now. Remove diskette and reinsert. Solution Format the diskette. 1. From Windows Explorer select the disk (A) drive. ...