Getting Started
Page 20
...isolate faulty module. 3. Power on the front of the computer. Replace the graphics card. 3. For systems with HP memory. 4. Replace third-party memory with integrated graphics, replace the system board. 16 www.hp.com For systems with the system to verify the proper installation. 2. Review the ...six times. If you are using the correct memory modules and to determine if you still cannot resolve the issue, contact Customer Support. Video card is not seated properly or is bad, or system board is bad. 1. Memory is installed incorrectly or is bad. Replace DIMMs ...
...isolate faulty module. 3. Power on the front of the computer. Replace the graphics card. 3. For systems with HP memory. 4. Replace third-party memory with integrated graphics, replace the system board. 16 www.hp.com For systems with the system to verify the proper installation. 2. Review the ...six times. If you are using the correct memory modules and to determine if you still cannot resolve the issue, contact Customer Support. Video card is not seated properly or is bad, or system board is bad. 1. Memory is installed incorrectly or is bad. Replace DIMMs ...
Getting Started
Page 23
... once every second, followed by removing ALL attached devices (such as hard, diskette, or optical drives, and expansion cards.) Power on the system. Replace third-party memory with HP memory. 4. Check if a device is causing the failure. Replace the device that the voltage selector, located on the... occurs. If the system enters the POST, then power off and replace one device at a time to the appropriate voltage. Pre-video memory error 1. Replace the system board. Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes (Continued) Activity Beeps Possible Cause...
... once every second, followed by removing ALL attached devices (such as hard, diskette, or optical drives, and expansion cards.) Power on the system. Replace third-party memory with HP memory. 4. Check if a device is causing the failure. Replace the device that the voltage selector, located on the... occurs. If the system enters the POST, then power off and replace one device at a time to the appropriate voltage. Pre-video memory error 1. Replace the system board. Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes (Continued) Activity Beeps Possible Cause...
Getting Started
Page 24
... "ROM Flash" section of the Desktop Management Guide on bad checksum. 1. System board failure (ROM detected failure prior to video). Replace the system board. 20 www.hp.com Getting Started Diagnostic Front Panel ...Lights (LEDs) and Audible Codes (Continued) Activity Beeps Possible Cause Recommended Action Red Power LED 6 flashes six times, once every second, followed by a two second pause. Power on the system. 2. Reseat the graphics card. Replace the graphics card. 3. Replace the system board. For systems with a graphics card...
... "ROM Flash" section of the Desktop Management Guide on bad checksum. 1. System board failure (ROM detected failure prior to video). Replace the system board. 20 www.hp.com Getting Started Diagnostic Front Panel ...Lights (LEDs) and Audible Codes (Continued) Activity Beeps Possible Cause Recommended Action Red Power LED 6 flashes six times, once every second, followed by a two second pause. Power on the system. 2. Reseat the graphics card. Replace the graphics card. 3. Replace the system board. For systems with a graphics card...
Getting Started - Business Desktops
Page 20
... the system. 2. Video card is not seated For systems with the system to verify the proper installation. 2. Review the documentation that came with a graphics card: properly or is bad, or system board is bad. 1. See "Interpreting diagnostic Lights and Audible Codes" to isolate faulty module. 3. Reseat the graphics card. For systems with HP memory. 4. Power... resolve the issue, contact Customer Support. Replace the system board. Getting Started Solving Hardware Installation Problems Continued Problem Computer will not start. Replace the graphics card. 3.
... the system. 2. Video card is not seated For systems with the system to verify the proper installation. 2. Review the documentation that came with a graphics card: properly or is bad, or system board is bad. 1. See "Interpreting diagnostic Lights and Audible Codes" to isolate faulty module. 3. Reseat the graphics card. For systems with HP memory. 4. Power... resolve the issue, contact Customer Support. Replace the system board. Getting Started Solving Hardware Installation Problems Continued Problem Computer will not start. Replace the graphics card. 3.
Getting Started - Business Desktops
Page 23
...setting depends on the system. 2. Replace the power supply. 5. Reseat DIMMs. Power on your region. 2. Replace third-party memory with HP memory. 4. Replace the system board. 19 Open the hood and ensure the 4wire power supply cable is overloaded). 1. Getting Started Diagnostic ..., followed by removing ALL attached devices (such as hard, diskette, or optical drives, and expansion cards.) Power on the rear of the power supply, is causing the problem by a two second pause. Pre-video memory error 1. Replace DIMMs one device at a time to isolate faulty module. 3.
...setting depends on the system. 2. Replace the power supply. 5. Reseat DIMMs. Power on your region. 2. Replace third-party memory with HP memory. 4. Replace the system board. 19 Open the hood and ensure the 4wire power supply cable is overloaded). 1. Getting Started Diagnostic ..., followed by removing ALL attached devices (such as hard, diskette, or optical drives, and expansion cards.) Power on the rear of the power supply, is causing the problem by a two second pause. Pre-video memory error 1. Replace DIMMs one device at a time to isolate faulty module. 3.
Getting Started - Business Desktops
Page 24
... board. Reseat the graphics card. Replace the graphics card. 3. Reflash the ROM using a ROMPaq diskette. Pre-video graphics error. Replace the system board. For systems with a graphics card: 1. Getting Started Diagnostic... Front Panel Lights (LEDs) and Audible Codes Continued Activity Beeps Possible Cause Recommended Action Red Power LED 6 flashes six times, once every second, followed by a two second pause. See the "ROM Flash" section of the Desktop...
... board. Reseat the graphics card. Replace the graphics card. 3. Reflash the ROM using a ROMPaq diskette. Pre-video graphics error. Replace the system board. For systems with a graphics card: 1. Getting Started Diagnostic... Front Panel Lights (LEDs) and Audible Codes Continued Activity Beeps Possible Cause Recommended Action Red Power LED 6 flashes six times, once every second, followed by a two second pause. See the "ROM Flash" section of the Desktop...
HP Compaq Business Desktop dc5000 Series Personal Computer Microtower Service Reference Card
Page 1
... changeable only when drive translation mode is selected. Press Enter to a formatted, blank 1.44-MB diskette. Service Reference Card HP Compaq Business Desktop dc5000 microtower Personal Computers © Copyright 2004 Hewlett-Packard Development Company, L.P. Lists product name/processor type/speed/step- Provides ... configuration and exits Computer Setup. Allows execution of self-tests on IDE hard drives capable of VGA controller (if multiple PCI video controllers are transferred per track (max. Master Boot Record (MBR) Security - Restores MBR to do not press F10 at ...
... changeable only when drive translation mode is selected. Press Enter to a formatted, blank 1.44-MB diskette. Service Reference Card HP Compaq Business Desktop dc5000 microtower Personal Computers © Copyright 2004 Hewlett-Packard Development Company, L.P. Lists product name/processor type/speed/step- Provides ... configuration and exits Computer Setup. Allows execution of self-tests on IDE hard drives capable of VGA controller (if multiple PCI video controllers are transferred per track (max. Master Boot Record (MBR) Security - Restores MBR to do not press F10 at ...
HP Compaq Business Desktop dc5000 Series Personal Computer Microtower Service Reference Card
Page 2
...[1] None Power supply failure Blinks red 5 times @ 1 Hz [1] 5 Memory error Blinks red 6 times @ 1 Hz [1] 6 Video error Blinks red 7 times @ 1 Hz [1] 7 PCA failure Blinks red 8 times @ 1 Hz [1] 8 Invalid ROM checksum (... monitor connection. 3. Check for firmware patch for proper seating, proper type, and HP compatibility. 3. Setup Utilities. [1] Serial, Parallel, USB, or Infrared Interface Control ...Removable Media Prevents booting from the outlet or the system unit. 2. Expansion card. 3. Can also be used /available • System identification, asset tracking ...
...[1] None Power supply failure Blinks red 5 times @ 1 Hz [1] 5 Memory error Blinks red 6 times @ 1 Hz [1] 6 Video error Blinks red 7 times @ 1 Hz [1] 7 PCA failure Blinks red 8 times @ 1 Hz [1] 8 Invalid ROM checksum (... monitor connection. 3. Check for firmware patch for proper seating, proper type, and HP compatibility. 3. Setup Utilities. [1] Serial, Parallel, USB, or Infrared Interface Control ...Removable Media Prevents booting from the outlet or the system unit. 2. Expansion card. 3. Can also be used /available • System identification, asset tracking ...
HP Compaq Business Desktop dc5000 Series Service Reference Guide 2nd Edition
Page 21
ACPI S3 Video REPOST* (enable/disable). ACPI S3 Hard Disk Reset* (enable/disable). Unique Sleep State Blink Patterns*. Spread Spectrum* (enable/disable) allows system clocks to wake the system from the S3 sleep state. Service Reference Guide, dc5000 360201-002 2-11 S5 Wake on ). Hyper...Buffer Size* Allows you to disable the downloading of this embedded NIC option ROM thus giving more DCH space for additional PCI cards which VGA controller will not be available. Setup Utilities and Diagnostics Features Heading Option Description Advanced* (continued) Device options Allows...
ACPI S3 Video REPOST* (enable/disable). ACPI S3 Hard Disk Reset* (enable/disable). Unique Sleep State Blink Patterns*. Spread Spectrum* (enable/disable) allows system clocks to wake the system from the S3 sleep state. Service Reference Guide, dc5000 360201-002 2-11 S5 Wake on ). Hyper...Buffer Size* Allows you to disable the downloading of this embedded NIC option ROM thus giving more DCH space for additional PCI cards which VGA controller will not be available. Setup Utilities and Diagnostics Features Heading Option Description Advanced* (continued) Device options Allows...
HP Compaq Business Desktop dc5000 Series Service Reference Guide 2nd Edition
Page 136
.... Replace diskette drive. Replace the diskette. Clear CMOS. Reinstall tape drive or press F1 and allow system to video port 2. Run Computer Setup (F10 Setup). Remove expansion cards. C-4 360201-002 Service Reference Guide, dc5000 Single monitor configuration with monitor attached to reconfigure without the drive. Replace the fan. Replace CPU or chassis fan...
.... Replace diskette drive. Replace the diskette. Clear CMOS. Reinstall tape drive or press F1 and allow system to video port 2. Run Computer Setup (F10 Setup). Remove expansion cards. C-4 360201-002 Service Reference Guide, dc5000 Single monitor configuration with monitor attached to reconfigure without the drive. Replace the fan. Replace CPU or chassis fan...
HP Compaq Business Desktop dc5000 Series Service Reference Guide 2nd Edition
Page 137
... Lock Coil is not Connected Probable Cause Integrated video controller display cache not working properly and will be disabled. Remove any Comm port expansion cards. Run Computer Setup or Windows utilities. Service Reference Guide, dc5000 360201-002 C-5 Unplug computer and install/reinstall riser cord. Reconfigure card resources and/or run Computer Setup (F10 Setup...
... Lock Coil is not Connected Probable Cause Integrated video controller display cache not working properly and will be disabled. Remove any Comm port expansion cards. Run Computer Setup or Windows utilities. Service Reference Guide, dc5000 360201-002 C-5 Unplug computer and install/reinstall riser cord. Reconfigure card resources and/or run Computer Setup (F10 Setup...
HP Compaq Business Desktop dc5000 Series Service Reference Guide 2nd Edition
Page 149
... connector and a PCI expansion card connector, plug the monitor cable into the wrong connector. Service Reference Guide, dc5000 360201-002 D-9 Solving Display Problems Troubleshooting Without Diagnostics Solving Display Problems Problem Cause Solution Blank screen (no video). Screen blanking utility installed or...computer and press F8 during startup when you will not sync at the resolution chosen. Monitor cable plugged into the PCI card connector. The cable connections are not compatible with the monitor. 1. In Windows Control Panel, double-click the Display icon...
... connector and a PCI expansion card connector, plug the monitor cable into the wrong connector. Service Reference Guide, dc5000 360201-002 D-9 Solving Display Problems Troubleshooting Without Diagnostics Solving Display Problems Problem Cause Solution Blank screen (no video). Screen blanking utility installed or...computer and press F8 during startup when you will not sync at the resolution chosen. Monitor cable plugged into the PCI card connector. The cable connections are not compatible with the monitor. 1. In Windows Control Panel, double-click the Display icon...
HP Compaq Business Desktop dc5000 Series Service Reference Guide 2nd Edition
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...Degauss the monitor. None. D-10 360201-002 Service Reference Guide, dc5000 Solution For systems with energy saver features enabled. Disable monitor energy saver feature. It is securely connected to the graphics card and the monitor. It is powered on . Monitor does not ...Vibrating or rattling noise coming from inside a CRT monitor when powered on . For systems with energy saver features. Install the video drivers included in close to be sure the monitors are not properly connected. None. Troubleshooting Without Diagnostics Solving Display Problems (...
...Degauss the monitor. None. D-10 360201-002 Service Reference Guide, dc5000 Solution For systems with energy saver features enabled. Disable monitor energy saver feature. It is securely connected to the graphics card and the monitor. It is powered on . Monitor does not ...Vibrating or rattling noise coming from inside a CRT monitor when powered on . For systems with energy saver features. Install the video drivers included in close to be sure the monitors are not properly connected. None. Troubleshooting Without Diagnostics Solving Display Problems (...
HP Compaq Business Desktop dc5000 Series Service Reference Guide 2nd Edition
Page 157
... Reference Guide, dc5000 360201-002 D-17 Reseat DIMMs. 2. Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps five times. Video card is not seated properly or is bad, or system board is bad. 1. For systems with HP memory. 4. Replace... third-party memory with a graphics card: 1. Replace the system board. Replace the system board. Reseat the ...
... Reference Guide, dc5000 360201-002 D-17 Reseat DIMMs. 2. Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps five times. Video card is not seated properly or is bad, or system board is bad. 1. For systems with HP memory. 4. Replace... third-party memory with a graphics card: 1. Replace the system board. Replace the system board. Reseat the ...
HP Compaq Business Desktop dc5000 Series Service Reference Guide 2nd Edition
Page 167
... times, once every second, followed by a two second pause. Replace the graphics card. 3. Service Reference Guide, dc5000 360201-002 D-27 Reseat the processor. None Power failure (power supply is causing... the connector on the system. Replace the system board. Pre-video graphics error. For systems with a graphics card: 1. Troubleshooting Without Diagnostics Diagnostic Front Panel LEDs and Audible Codes... and replace one at a time to the appropriate voltage. Replace third-party memory with HP memory. 4. OR Red Power LED flashes three times, once every second, followed by ...
... times, once every second, followed by a two second pause. Replace the graphics card. 3. Service Reference Guide, dc5000 360201-002 D-27 Reseat the processor. None Power failure (power supply is causing... the connector on the system. Replace the system board. Pre-video graphics error. For systems with a graphics card: 1. Troubleshooting Without Diagnostics Diagnostic Front Panel LEDs and Audible Codes... and replace one at a time to the appropriate voltage. Replace third-party memory with HP memory. 4. OR Red Power LED flashes three times, once every second, followed by ...
HP Compaq Business Desktop dc5000 Series Service Reference Guide 2nd Edition
Page 168
...8 flashes eight times, once every second, followed by a two second pause. Remove the expansion cards one at a time until the 3.3 V_aux light on the system board turns on bad checksum... properly connected to video). OR Press and hold the power button for less than 4 seconds. Check that the voltage selector, located on the rear of the Desktop Management Guide. ...that both power supply cables are not flashing. D-28 360201-002 Service Reference Guide, dc5000 Troubleshooting Without Diagnostics Diagnostic Front Panel LEDs and Audible Codes (Continued) Activity Beeps Possible ...
...8 flashes eight times, once every second, followed by a two second pause. Remove the expansion cards one at a time until the 3.3 V_aux light on the system board turns on bad checksum... properly connected to video). OR Press and hold the power button for less than 4 seconds. Check that the voltage selector, located on the rear of the Desktop Management Guide. ...that both power supply cables are not flashing. D-28 360201-002 Service Reference Guide, dc5000 Troubleshooting Without Diagnostics Diagnostic Front Panel LEDs and Audible Codes (Continued) Activity Beeps Possible ...
HP Compaq Business Desktop dc5000 Series Service Reference Guide 2nd Edition
Page 177
...6-18 diskette drive cable disconnecting 6-15 drive positions 6-14 drive removal and replacement 6-15 expansion card removal and replacement 6-12 expansion slot cover 6-11 external security 6-2 front bezel removal and replacement...replacement 6-25 speaker removal and replacement 6-31 system board removal and replacement 6-26 monitor blank screen D-9 blurry video D-10 checking connections D-1 cleaning 5-6 dim characters D-10 pin assignments A-5 mouse cleaning 5-6 pin assignments A-1... security 3-10 Service Reference Guide, dc5000 360201-002 Index-3 Index invalid system ROM 3-5 IR transceiver.
...6-18 diskette drive cable disconnecting 6-15 drive positions 6-14 drive removal and replacement 6-15 expansion card removal and replacement 6-12 expansion slot cover 6-11 external security 6-2 front bezel removal and replacement...replacement 6-25 speaker removal and replacement 6-31 system board removal and replacement 6-26 monitor blank screen D-9 blurry video D-10 checking connections D-1 cleaning 5-6 dim characters D-10 pin assignments A-5 mouse cleaning 5-6 pin assignments A-1... security 3-10 Service Reference Guide, dc5000 360201-002 Index-3 Index invalid system ROM 3-5 IR transceiver.
Troubleshooting Guide
Page 34
...Monitor does not function properly when used with energy saver features enabled. Adjust the monitor brightness and contrast controls. 2-18 www.hp.com Troubleshooting Guide Power LED flashes Red six times, once every second, followed by a two second pause, and the ...board. In Windows Control Panel, double-click the Display icon and select the Settings tab. 4. Replace the graphics card. 3. Pre-video graphics error. Dim characters. For systems with a graphics card: 1. Monitor settings in the bottom right corner of the computer. 1. Restart the computer and press F8 during...
...Monitor does not function properly when used with energy saver features enabled. Adjust the monitor brightness and contrast controls. 2-18 www.hp.com Troubleshooting Guide Power LED flashes Red six times, once every second, followed by a two second pause, and the ...board. In Windows Control Panel, double-click the Display icon and select the Settings tab. 4. Replace the graphics card. 3. Pre-video graphics error. Dim characters. For systems with a graphics card: 1. Monitor settings in the bottom right corner of the computer. 1. Restart the computer and press F8 during...
Troubleshooting Guide
Page 44
...second, followed by a two second pause, and the computer beeps six times. Video card is not seated properly or is bad, or system board is bad. 1. Reseat the graphics card. For systems with HP memory. 4. Observe the beeps and LED lights on the system. 2. Memory is... installed incorrectly or is bad. Replace third-party memory with integrated graphics, replace the system board. 2-28 www.hp.com Troubleshooting Guide For systems...
...second, followed by a two second pause, and the computer beeps six times. Video card is not seated properly or is bad, or system board is bad. 1. Reseat the graphics card. For systems with HP memory. 4. Observe the beeps and LED lights on the system. 2. Memory is... installed incorrectly or is bad. Replace third-party memory with integrated graphics, replace the system board. 2-28 www.hp.com Troubleshooting Guide For systems...
Installing Microsoft Windows Vista on Selected HP Products
Page 4
.... A Note on Microsoft's Vista webpage. Driver Softpaqs should be instructed to be found on Remote Desktop Protocol (RDP) The behavior of Softpaqs, from the Hewlett Packard Web site at http://www.hp.com/support. In some cases, you will make your system more vulnerable to refuse this feature can...file. In Windows Vista, the second request is not recommended. This may require that there is already an active session on Aero Glass Some video cards do this may cause performance issues and it may not behave as this , right click on and only that requires the user to grant...
.... A Note on Microsoft's Vista webpage. Driver Softpaqs should be instructed to be found on Remote Desktop Protocol (RDP) The behavior of Softpaqs, from the Hewlett Packard Web site at http://www.hp.com/support. In some cases, you will make your system more vulnerable to refuse this feature can...file. In Windows Vista, the second request is not recommended. This may require that there is already an active session on Aero Glass Some video cards do this may cause performance issues and it may not behave as this , right click on and only that requires the user to grant...