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... cartridges 69 Maintain print cartridges ...70 Print cartridge storage and handling 71 Print cartridge protector ...71 Printer Toolbox ...72 12 Troubleshooting Error messages ...73 Print cartridge error messages 73 Other error messages ...74 Installation problems ...74 Printer lights are on or flashing 76 What the flashing light means 77 Power light is flashing...
... cartridges 69 Maintain print cartridges ...70 Print cartridge storage and handling 71 Print cartridge protector ...71 Printer Toolbox ...72 12 Troubleshooting Error messages ...73 Print cartridge error messages 73 Other error messages ...74 Installation problems ...74 Printer lights are on or flashing 76 What the flashing light means 77 Power light is flashing...
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Learn how to a hardware or software problem. Learn about the paper capacity, requirements, and other specifications for the printer. Find out how to contact HP support. Chapter 1 (continued) Section HP support Troubleshooting Order supplies Specifications HP inkjet supplies recycling program Description Find out how to recycle print cartridges. 6 Welcome Find a solution to order supplies for the printer.
Learn how to a hardware or software problem. Learn about the paper capacity, requirements, and other specifications for the printer. Find out how to contact HP support. Chapter 1 (continued) Section HP support Troubleshooting Order supplies Specifications HP inkjet supplies recycling program Description Find out how to recycle print cartridges. 6 Welcome Find a solution to order supplies for the printer.
User Guide
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... resolve the problem. If you are installed. Incorrect or missing print cartridge message The printer can only print when the correct print cartridges are printing a document, follow these directions. Troubleshooting 73 "Print cartridge carriage is stalled" message If the printer stalls while you receive a message stating there is a problem with borderless documents •...
... resolve the problem. If you are installed. Incorrect or missing print cartridge message The printer can only print when the correct print cartridges are printing a document, follow these directions. Troubleshooting 73 "Print cartridge carriage is stalled" message If the printer stalls while you receive a message stating there is a problem with borderless documents •...
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...for new hardware, one of -paper message. Connect the printer directly to resolve the problem. "Two-way communication cannot be established" or "Printer not responding" message The printer might not be able to the computer. 74 Troubleshooting NOTE: For best printing performance, use a USB 2.0 ...information: • Installation program stops • "Unknown Device" message displays • Printer name does not appear If you continue to have problems, visit HP Technical Support at www.hp.com/support. Out of the print cartridge cradle. "Printing in ink-backup mode" message...
...for new hardware, one of -paper message. Connect the printer directly to resolve the problem. "Two-way communication cannot be established" or "Printer not responding" message The printer might not be able to the computer. 74 Troubleshooting NOTE: For best printing performance, use a USB 2.0 ...information: • Installation program stops • "Unknown Device" message displays • Printer name does not appear If you continue to have problems, visit HP Technical Support at www.hp.com/support. Out of the print cartridge cradle. "Printing in ink-backup mode" message...
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...Front USB port lights are on the computer. For example, double-click D:\setup.exe. b. When prompted, click Remove All. 3. Printer lights are on or flashing • What the flashing light means • Power light is flashing • Resume light is ... are flashing • Print Cartridge Status lights are flashing 76 Troubleshooting Uninstall the printer software: a. b. Insert the printer software CD into the drive, and then follow the manufacturer's instructions. 2. Insert the printer software CD into the drive. Follow the onscreen instructions to install...
...Front USB port lights are on the computer. For example, double-click D:\setup.exe. b. When prompted, click Remove All. 3. Printer lights are on or flashing • What the flashing light means • Power light is flashing • Resume light is ... are flashing • Print Cartridge Status lights are flashing 76 Troubleshooting Uninstall the printer software: a. b. Insert the printer software CD into the drive, and then follow the manufacturer's instructions. 2. Insert the printer software CD into the drive. Follow the onscreen instructions to install...
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... the electrical outlet. 5. Both Power and Resume lights are flashing The printer might be restarted. 1. Press the Power button to restart the printer. Press the Power button to be a paper jam. Disconnect the printer power cord from the electrical outlet. 4. Chapter 12 Resume light is... flashing 1 Resume light If the Resume light is stalled. Place paper in the input tray, and then press the Resume button. • There might need to turn on the printer. 78 Troubleshooting
... the electrical outlet. 5. Both Power and Resume lights are flashing The printer might be restarted. 1. Press the Power button to restart the printer. Press the Power button to be a paper jam. Disconnect the printer power cord from the electrical outlet. 4. Chapter 12 Resume light is... flashing 1 Resume light If the Resume light is stalled. Place paper in the input tray, and then press the Resume button. • There might need to turn on the printer. 78 Troubleshooting
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... connected to the power source. • The cable connections are secure. • The printer is correctly loaded in Front USB port lights are flashing. If you are on again. 80 Troubleshooting If you experience problems, the USB cable might not be replaced. For more information, see Print cartridges and Installation instructions. •...
... connected to the power source. • The cable connections are secure. • The printer is correctly loaded in Front USB port lights are flashing. If you are on again. 80 Troubleshooting If you experience problems, the USB cable might not be replaced. For more information, see Print cartridges and Installation instructions. •...
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... does not print, shut down, and then restart your computer. Printer is in ink-backup mode. Make sure the tri-color print cartridge is installed in the left side of the printer, and then turn on the printer. • If the Resume light is not flashing, continue printing...the print speed, use two print cartridges in the printer. To increase the printer speed, select a different print quality mode. For more slowly if it is in ink-backup mode The printer might be installed. 82 Troubleshooting To increase printer speed, close all unnecessary software programs when printing. ...
... does not print, shut down, and then restart your computer. Printer is in ink-backup mode. Make sure the tri-color print cartridge is installed in the left side of the printer, and then turn on the printer. • If the Resume light is not flashing, continue printing...the print speed, use two print cartridges in the printer. To increase the printer speed, select a different print quality mode. For more slowly if it is in ink-backup mode The printer might be installed. 82 Troubleshooting To increase printer speed, close all unnecessary software programs when printing. ...
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... guide that is fixed. If the print cartridge selection number is solved. If one print cartridge in the printer and close the printer cover. Raise the printer cover. 2. For more information, see Installation instructions. If the Power light is still flashing, the print cartridge...screen, remove the print cartridge that came with one or both Print Cartridge Status lights are flashing, visit HP Technical Support at www.hp.com/support. 84 Troubleshooting If the print cartridge has the wrong selection number, install a new print cartridge. If the Power light...
... guide that is fixed. If the print cartridge selection number is solved. If one print cartridge in the printer and close the printer cover. Raise the printer cover. 2. For more information, see Installation instructions. If the Power light is still flashing, the print cartridge...screen, remove the print cartridge that came with one or both Print Cartridge Status lights are flashing, visit HP Technical Support at www.hp.com/support. 84 Troubleshooting If the print cartridge has the wrong selection number, install a new print cartridge. If the Power light...
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...remove the copper strips. Paper problems • Paper jam • Printer does not feed paper • Printer ejects paper • Out-of-paper message • Printer prints on the bottom and facing toward the printer, and then carefully remove the plastic tape. 1 Remove plastic tape ... 2. Touching these parts will result in clogs, ink failure, and bad electrical connections. Turn off the printer. 3. Chapter 12 removed from the electrical outlet. 86 Troubleshooting To remove plastic tape from a print cartridge ▲ Hold the print cartridge so that the print cartridge ...
...remove the copper strips. Paper problems • Paper jam • Printer does not feed paper • Printer ejects paper • Out-of-paper message • Printer prints on the bottom and facing toward the printer, and then carefully remove the plastic tape. 1 Remove plastic tape ... 2. Touching these parts will result in clogs, ink failure, and bad electrical connections. Turn off the printer. 3. Chapter 12 removed from the electrical outlet. 86 Troubleshooting To remove plastic tape from a print cartridge ▲ Hold the print cartridge so that the print cartridge ...
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...8226; If you are printing a borderless document and the Resume and Print Cartridge Status lights are flashing, you might be loaded improperly Paper weight The printer might be trying to print a borderless document with only the black print cartridge installed. Load paper in the input tray (at once if the ... • If the input tray is empty If the input tray contains paper 1. If the input tray is within the recommended specifications. 88 Troubleshooting When printing a borderless document, always have the tri-color print cartridge and a black or photo print cartridge installed.
...8226; If you are printing a borderless document and the Resume and Print Cartridge Status lights are flashing, you might be loaded improperly Paper weight The printer might be trying to print a borderless document with only the black print cartridge installed. Load paper in the input tray (at once if the ... • If the input tray is empty If the input tray contains paper 1. If the input tray is within the recommended specifications. 88 Troubleshooting When printing a borderless document, always have the tri-color print cartridge and a black or photo print cartridge installed.
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... a tri-color print cartridge must be installed for print quality calibration. 4. For more information, see... Part of the photo is faded Fading might occur on the edges or near the edges of a photo. • Fading occurs on the edges of a photo • Fading occurs near the edges of a photo 90 Troubleshooting Clean...
... a tri-color print cartridge must be installed for print quality calibration. 4. For more information, see... Part of the photo is faded Fading might occur on the edges or near the edges of a photo. • Fading occurs on the edges of a photo • Fading occurs near the edges of a photo 90 Troubleshooting Clean...
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...cartridges installed in the printer. • Open the Printer Properties dialog box, click the Features tab, and then set the Print Quality to Maximum dpi. For more information, see Ink-backup mode. Reprint the photo. 92 Troubleshooting Clean the print cartridges.... 2. Horizontal lines appear on a photo Solution: If light or dark horizontal lines appear on the Color...
...cartridges installed in the printer. • Open the Printer Properties dialog box, click the Features tab, and then set the Print Quality to Maximum dpi. For more information, see Ink-backup mode. Reprint the photo. 92 Troubleshooting Clean the print cartridges.... 2. Horizontal lines appear on a photo Solution: If light or dark horizontal lines appear on the Color...
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...and handle photo paper. If the photo paper is curled, place the paper in a plastic bag and gently bend it in the printer. • Open the Printer Properties dialog box, click the Features tab, and then set the Print Quality to Maximum dpi. For instructions about preventing photo paper ...8226; Install a photo print cartridge and a tri-color print cartridge in the opposite direction of the curl until the paper lies flat. Photo has an unwanted border • For most paper types • For photo paper with a tear-off tab 94 Troubleshooting Chapter 12 Fading occurs on the edges of a ...
...and handle photo paper. If the photo paper is curled, place the paper in a plastic bag and gently bend it in the printer. • Open the Printer Properties dialog box, click the Features tab, and then set the Print Quality to Maximum dpi. For instructions about preventing photo paper ...8226; Install a photo print cartridge and a tri-color print cartridge in the opposite direction of the curl until the paper lies flat. Photo has an unwanted border • For most paper types • For photo paper with a tear-off tab 94 Troubleshooting Chapter 12 Fading occurs on the edges of a ...
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.... For more information, see Select a paper type. • Print and evaluate a self-test. For additional print cartridge troubleshooting, visit the HP Web site at www.hp.com/ support. For more information, see Print a test page. This section contains the following : • Clean the print...correct for the paper and the task. For more information, see View estimated ink levels and Automatically clean print cartridges. 96 Troubleshooting For more information, see Automatically clean print cartridges. • If there are having problems with ink streaks Solution: If your ...
.... For more information, see Select a paper type. • Print and evaluate a self-test. For additional print cartridge troubleshooting, visit the HP Web site at www.hp.com/ support. For more information, see Print a test page. This section contains the following : • Clean the print...correct for the paper and the task. For more information, see View estimated ink levels and Automatically clean print cartridges. 96 Troubleshooting For more information, see Automatically clean print cartridges. • If there are having problems with ink streaks Solution: If your ...
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...or photo print cartridge installed. Size: Verify the appropriate paper size. Select the appropriate print settings from within the software program. 98 Troubleshooting Replace one or both empty print cartridges. Verify that the paper guide fits firmly against the edge of the paper. 3. Reprint the ... to the paper size specified in the wrong place • Envelope is correctly placed in the wrong place Solution: Open the Printer Properties dialog box and confirm the following options: Tab Features Setting Portrait or Landscape: Verify the appropriate orientation. Parts of the ...
...or photo print cartridge installed. Size: Verify the appropriate paper size. Select the appropriate print settings from within the software program. 98 Troubleshooting Replace one or both empty print cartridges. Verify that the paper guide fits firmly against the edge of the paper. 3. Reprint the ... to the paper size specified in the wrong place • Envelope is correctly placed in the wrong place Solution: Open the Printer Properties dialog box and confirm the following options: Tab Features Setting Portrait or Landscape: Verify the appropriate orientation. Parts of the ...
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...you have transferred the images from the camera to the front USB port on the printer, select some photos on using the HP Photosmart Software, see the Setup Guide that came with the HP Deskjet. Solution: Verify that you connect the digital camera to your computer. • The... the digital camera is connected properly, turn the HP Deskjet off and then on the camera for printing. For more information on setting up the HP Deskjet and connecting it to your computer, see the HP Photosmart Software Help. 100 Troubleshooting For more information on the camera for printing. ...
...you have transferred the images from the camera to the front USB port on the printer, select some photos on using the HP Photosmart Software, see the Setup Guide that came with the HP Deskjet. Solution: Verify that you connect the digital camera to your computer. • The... the digital camera is connected properly, turn the HP Deskjet off and then on the camera for printing. For more information on setting up the HP Deskjet and connecting it to your computer, see the HP Photosmart Software Help. 100 Troubleshooting For more information on the camera for printing. ...
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... to have questions after investigating the troubleshooting topics, shut down your computer, visit HP Technical Support at www.hp.com/support. Change the camera mode. For information about the support process, see HP support. Check the USB connection. If you continue to the correct mode for five seconds The printer has lost connection with the...
... to have questions after investigating the troubleshooting topics, shut down your computer, visit HP Technical Support at www.hp.com/support. Change the camera mode. For information about the support process, see HP support. Check the USB connection. If you continue to the correct mode for five seconds The printer has lost connection with the...
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... and driver updates for your HP Deskjet • Valuable HP Deskjet and troubleshooting information for up-to-date device information and expert assistance and includes the following features: • Fast access to all HP customers. For Europe only: Contact... your device has a hardware failure, you have been refilled, remanufactured, refurbished, misused, or tampered with the printer...
... and driver updates for your HP Deskjet • Valuable HP Deskjet and troubleshooting information for up-to-date device information and expert assistance and includes the following features: • Fast access to all HP customers. For Europe only: Contact... your device has a hardware failure, you have been refilled, remanufactured, refurbished, misused, or tampered with the printer...
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...photos with a border 29 saving money 33 photo printing problems colors are incorrect 89 part of photo is faded 90, 93 ...printer does not feed paper 88 printer ejects paper 88 printer features 8 printer is not printing 80 printer is stalled 81 printer lights are flashing 76 printer maintenance 64 printer name does not appear 76 printer prints on multiple sheets at once 88 printer properties 61 printer software downloading updates 63 printer specifications 106 printer Toolbox 72 printer troubleshooting... Life Technologies 31 recycle HP Deskjet 108 ink cartridges 107 regulatory notices FCC statement 109 notice to...
...photos with a border 29 saving money 33 photo printing problems colors are incorrect 89 part of photo is faded 90, 93 ...printer does not feed paper 88 printer ejects paper 88 printer features 8 printer is not printing 80 printer is stalled 81 printer lights are flashing 76 printer maintenance 64 printer name does not appear 76 printer prints on multiple sheets at once 88 printer properties 61 printer software downloading updates 63 printer specifications 106 printer Toolbox 72 printer troubleshooting... Life Technologies 31 recycle HP Deskjet 108 ink cartridges 107 regulatory notices FCC statement 109 notice to...