HP Universal Print Driver for Windows, Version 4.1 - Technical Frequently Asked Questions (FAQ)
Page 5
...of additional services, but the current set of components to establish bi-directional communication with network and DOT4 connected devices. Why does HP install services for Universal Print Driver PCL5/6 and PS? The services are there as a way to have a common and ...common to the Universal Print Driver and product-specific drivers. Since the services are pushed out to the client? What is clean. Are there different services for bidirectional communications? Not drivers released in future? Universal Print Driver Frequently Asked Questions 1 What services...
...of additional services, but the current set of components to establish bi-directional communication with network and DOT4 connected devices. Why does HP install services for Universal Print Driver PCL5/6 and PS? The services are there as a way to have a common and ...common to the Universal Print Driver and product-specific drivers. Since the services are pushed out to the client? What is clean. Are there different services for bidirectional communications? Not drivers released in future? Universal Print Driver Frequently Asked Questions 1 What services...
HP Printers - Supported Citrix Presentation Server environments
Page 22
...Software\Hewlett-Packard registry hive increases in size in Citrix Print driver versions 61.071.xxx.xx fail to clean up registry data written to autocreate a printer using the HP UPD or a discrete HP print driver version 60.xxx.xxx.xxx or 61.xxx.xx.xxx will be 10 seconds or longer,...and load of time. A new registry key is due to the initialization of the HP UPD or discrete print driver. HP Designjets and supported driver versions HP printer DJ 70/90 Supported in Citrix environment Not tested HPGL2 N/A HP-supported drivers* Host-based (PCL3 GUI) Not tested PS N/A DJ 100/110 ...
...Software\Hewlett-Packard registry hive increases in size in Citrix Print driver versions 61.071.xxx.xx fail to clean up registry data written to autocreate a printer using the HP UPD or a discrete HP print driver version 60.xxx.xxx.xxx or 61.xxx.xx.xxx will be 10 seconds or longer,...and load of time. A new registry key is due to the initialization of the HP UPD or discrete print driver. HP Designjets and supported driver versions HP printer DJ 70/90 Supported in Citrix environment Not tested HPGL2 N/A HP-supported drivers* Host-based (PCL3 GUI) Not tested PS N/A DJ 100/110 ...
HP Color LaserJet CP2020 Series - Software Technical Reference
Page 73
Follow the onscreen directions to calibrate the printer. Figure 2-16 HP ToolboxFX Troubleshooting screen Software Description ENWW HP ToolboxFX 53 Click Calibrate Now to clean the printer paper path. ● Calibration. ● Cleaning Page.
Follow the onscreen directions to calibrate the printer. Figure 2-16 HP ToolboxFX Troubleshooting screen Software Description ENWW HP ToolboxFX 53 Click Calibrate Now to clean the printer paper path. ● Calibration. ● Cleaning Page.
HP Color LaserJet CP2020 Series - Software Technical Reference
Page 91
ENWW HP ToolboxFX 71 Re-Transfer This setting reduces or eliminates retransfer. Extra Drum Cleaning Off*/On Talc from Tray 1 using the universal size command, which is the default, the printer will use extra cleaning rotations when stopping to reduce background toner. (Glossy paper picks up background... readily than plain paper.) Background Toner 2 This is slightly audible. Registration Extends the pre-rotation and postrotation sequences. The printer will clean the belt every time the printer spins down. Tray 1 When this option is turned on and a print job is printing from...
ENWW HP ToolboxFX 71 Re-Transfer This setting reduces or eliminates retransfer. Extra Drum Cleaning Off*/On Talc from Tray 1 using the universal size command, which is the default, the printer will use extra cleaning rotations when stopping to reduce background toner. (Glossy paper picks up background... readily than plain paper.) Background Toner 2 This is slightly audible. Registration Extends the pre-rotation and postrotation sequences. The printer will clean the belt every time the printer spins down. Tray 1 When this option is turned on and a print job is printing from...
HP Color LaserJet CP2020 Series - Software Technical Reference
Page 92
... previous heavy coverage pages appears on , the interpage gap is increased. Decreasing the voltage is better for heavy coverage cleaning. Increasing the voltage is better for OPC drum ghosting. Software Description Table 2-8 Optimize modes (continued) Adjustment Range ...(*default) Jam Reduction Heavy Media Optimization Transfer Belt Cleaning Off*/+1 to +2 Transfer Belt Cleaning Voltage Off*/-5 to +5 Description When this setting is turned on following pages. Printing performance is reduced slightly....
... previous heavy coverage pages appears on , the interpage gap is increased. Decreasing the voltage is better for heavy coverage cleaning. Increasing the voltage is better for OPC drum ghosting. Software Description Table 2-8 Optimize modes (continued) Adjustment Range ...(*default) Jam Reduction Heavy Media Optimization Transfer Belt Cleaning Off*/+1 to +2 Transfer Belt Cleaning Voltage Off*/-5 to +5 Description When this setting is turned on following pages. Printing performance is reduced slightly....
HP Color LaserJet CP2020 Series - Software Technical Reference
Page 125
Figure 2-62 HP EWS Service screen ENWW HP Embedded Web Server 105 Figure 2-61 HP EWS System Setup screen Service Use the Service screen to complete the cleaning procedure. Follow the instructions on the product control panel to start the cleaning mode procedure on the printer such as Jam Recovery and Auto Continue. Software Description System Setup Use the System Setup screen to change settings on the printer.
Figure 2-62 HP EWS Service screen ENWW HP Embedded Web Server 105 Figure 2-61 HP EWS System Setup screen Service Use the Service screen to complete the cleaning procedure. Follow the instructions on the product control panel to start the cleaning mode procedure on the printer such as Jam Recovery and Auto Continue. Software Description System Setup Use the System Setup screen to change settings on the printer.
HP Color LaserJet CP2020 Series - Software Technical Reference
Page 291
... Macintosh printingsystem software 237 languages, Macintosh 234 languages, Windows 11 cleaning page HP ToolboxFX 53 color Edge Control 216 halftone options 216 HP Basic Color Match tool 30 HP ColorSphere toner 27 HP ImageREt 3600 27 matching 29 matching, HP Basic Color Match tool 30 Microsoft Office Basic Colors palette 29 Neutral Grays 216 Print All Text as Black 171...
... Macintosh printingsystem software 237 languages, Macintosh 234 languages, Windows 11 cleaning page HP ToolboxFX 53 color Edge Control 216 halftone options 216 HP Basic Color Match tool 30 HP ColorSphere toner 27 HP ImageREt 3600 27 matching 29 matching, HP Basic Color Match tool 30 Microsoft Office Basic Colors palette 29 Neutral Grays 216 Print All Text as Black 171...
HP Color LaserJet CP2020 Series - User Guide
Page 8
... Web server 77 Embedded Web server sections 78 Manage supplies ...80 Supplies life ...80 Print-cartridge storage ...80 HP policy on non-HP print cartridges 80 HP fraud hotline and Web site 80 Print when cartridge has reached estimated end of life 81 Replace print cartridges ...82 Memory and font... DIMMs ...86 Product memory ...86 Install memory and font DIMMs 86 Enable memory ...90 Enable memory for Windows 90 Check DIMM installation ...90 Clean the...
... Web server 77 Embedded Web server sections 78 Manage supplies ...80 Supplies life ...80 Print-cartridge storage ...80 HP policy on non-HP print cartridges 80 HP fraud hotline and Web site 80 Print when cartridge has reached estimated end of life 81 Replace print cartridges ...82 Memory and font... DIMMs ...86 Product memory ...86 Install memory and font DIMMs 86 Enable memory ...90 Enable memory for Windows 90 Check DIMM installation ...90 Clean the...
HP Color LaserJet CP2020 Series - User Guide
Page 24
...curl Off On Archive print Off On Restore defaults Yes No Description Use this option to an EHCI host controller that is complete. The cleaning process removes dust and excess toner from the paper path. Wait until the process is also operating at high speed, it enters PowerSave mode.... If printed pages are printing pages that will be connected to clean the product if you send a print job or press a controlpanel button. Service menu Use this menu to a mode that reduces curl. The ...
...curl Off On Archive print Off On Restore defaults Yes No Description Use this option to an EHCI host controller that is complete. The cleaning process removes dust and excess toner from the paper path. Wait until the process is also operating at high speed, it enters PowerSave mode.... If printed pages are printing pages that will be connected to clean the product if you send a print job or press a controlpanel button. Service menu Use this menu to a mode that reduces curl. The ...
HP Color LaserJet CP2020 Series - User Guide
Page 77
9 Manage and maintain ● Information pages ● HP ToolboxFX ● Embedded Web server ● Manage supplies ● Replace print cartridges ● Memory and font DIMMs ● Clean the product ● Firmware updates ENWW 67
9 Manage and maintain ● Information pages ● HP ToolboxFX ● Embedded Web server ● Manage supplies ● Replace print cartridges ● Memory and font DIMMs ● Clean the product ● Firmware updates ENWW 67
HP Color LaserJet CP2020 Series - User Guide
Page 82
...; User Guide. View troubleshooting help topics, print troubleshooting pages, clean the product, and open Microsoft Office Basic Colors. Print information about Microsoft Office Basic Colors, see Match colors on your product using various types of color with associated RGB values. For more information about how to save... PDF format. 72 Chapter 9 Manage and maintain ENWW The User Guide is available in your choice. 4. Use the HP Basic Color Match to confirm your printed output. ● Animated Demonstrations. In the Password box, type the password that demonstrate how...
...; User Guide. View troubleshooting help topics, print troubleshooting pages, clean the product, and open Microsoft Office Basic Colors. Print information about Microsoft Office Basic Colors, see Match colors on your product using various types of color with associated RGB values. For more information about how to save... PDF format. 72 Chapter 9 Manage and maintain ENWW The User Guide is available in your choice. 4. Use the HP Basic Color Match to confirm your printed output. ● Animated Demonstrations. In the Password box, type the password that demonstrate how...
HP Color LaserJet CP2020 Series - User Guide
Page 86
..., at the top of these Web sites. Other Links This section contains links that you can accumulate inside the product. Connects to the HP Instant Support Web site. ● Support and Troubleshooting. Network Settings The network administrator can cause print-quality problems such as toner specks or...feature. Over time, this tab to control the network-related settings for cleaning the paper path. You must have Internet access in order to use a dial-up connection and did not connect when you first opened HP ToolboxFX, you must have Internet access to an IP-based network. ...
..., at the top of these Web sites. Other Links This section contains links that you can accumulate inside the product. Connects to the HP Instant Support Web site. ● Support and Troubleshooting. Network Settings The network administrator can cause print-quality problems such as toner specks or...feature. Over time, this tab to control the network-related settings for cleaning the paper path. You must have Internet access in order to use a dial-up connection and did not connect when you first opened HP ToolboxFX, you must have Internet access to an IP-based network. ...
HP Color LaserJet CP2020 Series - User Guide
Page 88
... configure the product from your computer. ● Device Information: Allows you to start the cleaning procedure on the product. ● Support button: Provides a link to the product support ...PS Font Lists, and the supplies status page that the product generates. ● Color Usage Job Log: Shows user color print jobs on page 71 ● Shop for the product. see Set password on...configuration information. ● Device Status: Shows the product status and shows the life remaining of HP supplies, with 0 percent indicating that the product accepts. ● System Setup: Allows you ...
... configure the product from your computer. ● Device Information: Allows you to start the cleaning procedure on the product. ● Support button: Provides a link to the product support ...PS Font Lists, and the supplies status page that the product generates. ● Color Usage Job Log: Shows user color print jobs on page 71 ● Shop for the product. see Set password on...configuration information. ● Device Status: Shows the product status and shows the life remaining of HP supplies, with 0 percent indicating that the product accepts. ● System Setup: Allows you ...
HP Color LaserJet CP2020 Series - User Guide
Page 100
...such as toner specks or smearing. Check DIMM installation Turn the product on page 69. 2. Open HP ToolboxFX. The product processes a single page, and then returns to the Ready state when the cleaning process is now installed. 5. Press OK to highlight Service. 3. Press the Left arrow ( )... the total amount of memory that can accumulate inside the product. The DIMM might not be defective. Clean the product using HP ToolboxFX 1. An asterisk (*) appears next to begin the cleaning process. Click the Device Settings folder, and then click the Service page. 3. Try a new DIMM...
...such as toner specks or smearing. Check DIMM installation Turn the product on page 69. 2. Open HP ToolboxFX. The product processes a single page, and then returns to the Ready state when the cleaning process is now installed. 5. Press OK to highlight Service. 3. Press the Left arrow ( )... the total amount of memory that can accumulate inside the product. The DIMM might not be defective. Clean the product using HP ToolboxFX 1. An asterisk (*) appears next to begin the cleaning process. Click the Device Settings folder, and then click the Service page. 3. Try a new DIMM...
HP Color LaserJet CP2020 Series - User Guide
Page 101
ENWW Firmware updates 91 Open the embedded Web server. 2. Firmware updates To upgrade the product firmware, download the firmware update file from www.hp.com/go/ ljcp2020series_software and save the file to install the firmware update file on how to your network or personal computer. Refer to the product install notes for instructions on the product. Click the Service menu. 4. Click Start. 4. Press the Left arrow ( ) or Right arrow ( ) button to highlight Cleaning mode . 5. Press OK. Click the Settings tab. 3. Clean the product using the embedded Web server 1.
ENWW Firmware updates 91 Open the embedded Web server. 2. Firmware updates To upgrade the product firmware, download the firmware update file from www.hp.com/go/ ljcp2020series_software and save the file to install the firmware update file on how to your network or personal computer. Refer to the product install notes for instructions on the product. Click the Service menu. 4. Click Start. 4. Press the Left arrow ( ) or Right arrow ( ) button to highlight Cleaning mode . 5. Press OK. Click the Settings tab. 3. Clean the product using the embedded Web server 1.
HP Color LaserJet CP2020 Series - User Guide
Page 108
From front to process the cleaning operation. Close the door. See installed or not correctly installed Replace print cartridges in a different tray. The product has detected a jam. If the message persists, contact HP support. Load print media. Press OK to print. driver. Clear the jam from the ...the type and size that tray is installed in tray Clear jam and then Press [OK] Load paper Load tray # Load tray 1 plain Cleaning mode [OK] to process the second side. a different tray. The product is requesting. Load tray 1 with the side to be printed face...
From front to process the cleaning operation. Close the door. See installed or not correctly installed Replace print cartridges in a different tray. The product has detected a jam. If the message persists, contact HP support. Load print media. Press OK to print. driver. Clear the jam from the ...the type and size that tray is installed in tray Clear jam and then Press [OK] Load paper Load tray # Load tray 1 plain Cleaning mode [OK] to process the second side. a different tray. The product is requesting. Load tray 1 with the side to be printed face...
HP Color LaserJet CP2020 Series - User Guide
Page 121
... See Replace print cartridges on page 118. See Calibrate the product on page 82. One or more print cartridges might not meet HP specifications. The XX portion of the cartridges may have been Set the print density setting to be calibrated. See Information pages on ...for leaks. The product may be defective. See Clean the product on page 68. The cartridge waste tank may need cleaning. A single sheet of these examples. The moisture content of the toner specks and check the cartridge for color laser printers. Toner specks appear. changed. See ...
... See Replace print cartridges on page 118. See Calibrate the product on page 82. One or more print cartridges might not meet HP specifications. The XX portion of the cartridges may have been Set the print density setting to be calibrated. See Information pages on ...for leaks. The product may be defective. See Clean the product on page 68. The cartridge waste tank may need cleaning. A single sheet of these examples. The moisture content of the toner specks and check the cartridge for color laser printers. Toner specks appear. changed. See ...
HP Color LaserJet CP2020 Series - User Guide
Page 122
..., the media guides are using rougher media. See Replace print cartridges on page 90. Use media that meets HP specifications. See Clean the product on page 82. Use HP ToolboxFX to check the remaining life. See Replace print cartridges on page 90. 112 Chapter 10 Solve problems ENWW...override the Replace cartridge message and to continue printing. See Clean the product on page 82. The media might be slower if you want to match the type of background shading. The paper path might not meet HP specifications. Check the device environment. Print the Supplies status ...
..., the media guides are using rougher media. See Replace print cartridges on page 90. Use media that meets HP specifications. See Clean the product on page 82. Use HP ToolboxFX to check the remaining life. See Replace print cartridges on page 90. 112 Chapter 10 Solve problems ENWW...override the Replace cartridge message and to continue printing. See Clean the product on page 82. The media might be slower if you want to match the type of background shading. The paper path might not meet HP specifications. Check the device environment. Print the Supplies status ...
HP Color LaserJet CP2020 Series - User Guide
Page 123
... need to print. Internal parts might need service. The paper path might need cleaning. See Service and support on which you are printing. The device is not set Type is intended for color laser printers. Print speed might be damaged or dirty. The problem typically corrects ...page 127 or the support flyer that came in the box. Contact HP Customer Care. If characters are using heavy paper. If so, contact HP Customer Care. The paper path might need cleaning. See Open HP ToolboxFX on the Configuration page. Verify that they produce a wavy effect...
... need to print. Internal parts might need service. The paper path might need cleaning. See Service and support on which you are printing. The device is not set Type is intended for color laser printers. Print speed might be damaged or dirty. The problem typically corrects ...page 127 or the support flyer that came in the box. Contact HP Customer Care. If characters are using heavy paper. If so, contact HP Customer Care. The paper path might need cleaning. See Open HP ToolboxFX on the Configuration page. Verify that they produce a wavy effect...
HP Color LaserJet CP2020 Series - User Guide
Page 127
... cartridge. ● Streaks in all colors (in same location): Clean the printer and call for service if the problem continues. ● Repeating defect in multiple colors: Repeating dot in this guide. ● Go to www.hp.com/support/ljcp2020series. ● Contact HP Customer Care. See Service and support ...the product itself. If the band or dot moves to a different color, contact HP Support. If defect does not repeat at roughly 57 or 58 mm, run a cleaning page to clean fuser and run several white pages of paper to clean the roller. Section 1 2 3 4 Print-cartridge Yellow Cyan ...
... cartridge. ● Streaks in all colors (in same location): Clean the printer and call for service if the problem continues. ● Repeating defect in multiple colors: Repeating dot in this guide. ● Go to www.hp.com/support/ljcp2020series. ● Contact HP Customer Care. See Service and support ...the product itself. If the band or dot moves to a different color, contact HP Support. If defect does not repeat at roughly 57 or 58 mm, run a cleaning page to clean fuser and run several white pages of paper to clean the roller. Section 1 2 3 4 Print-cartridge Yellow Cyan ...