Troubleshooting & Maintenance Guide
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... statements accompanying such products and services. The storage capacity of installed memory. 1. Confirming total memory The system BIOS displays the full 4 GB of the hard disk drive is not limited to another language without notice. Turn on the Hewlett-Packard and Compaq computers with a 32-bit operating system, all memory above 3 GB is not furnished by Macrovision. Part Number: 671281-001 Nothing herein should...
... statements accompanying such products and services. The storage capacity of installed memory. 1. Confirming total memory The system BIOS displays the full 4 GB of the hard disk drive is not limited to another language without notice. Turn on the Hewlett-Packard and Compaq computers with a 32-bit operating system, all memory above 3 GB is not furnished by Macrovision. Part Number: 671281-001 Nothing herein should...
Troubleshooting & Maintenance Guide
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... does not start ...2 Power ...4 Display (monitor) ...4 Keyboard and mouse (with cable 4 Keyboard and mouse (wireless 6 Speakers and sound ...6 Internet access ...7 Software troubleshooting ...8 3 System recovery ...10 Choosing a system recovery method 10 System Recovery options ...10 Recovery media ...12 4 Maintenance ...15 Schedules and tasks ...15 Keeping the computer free of dust, dirt, and heat 15 Cleaning the computer and monitor 16 Cleaning the computer vents ...16 Cleaning the keyboard and mouse 16 Cleaning the touch screen (select models only 16 ENWW...
... does not start ...2 Power ...4 Display (monitor) ...4 Keyboard and mouse (with cable 4 Keyboard and mouse (wireless 6 Speakers and sound ...6 Internet access ...7 Software troubleshooting ...8 3 System recovery ...10 Choosing a system recovery method 10 System Recovery options ...10 Recovery media ...12 4 Maintenance ...15 Schedules and tasks ...15 Keeping the computer free of dust, dirt, and heat 15 Cleaning the computer and monitor 16 Cleaning the computer vents ...16 Cleaning the keyboard and mouse 16 Cleaning the touch screen (select models only 16 ENWW...
Troubleshooting & Maintenance Guide
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... protection against new viruses beyond the trial period, purchase an extended update service. ENWW Computer security features 1 Review these features to ensure proper use of the computer or user account User password A password is a group of your system and its data from unauthorized access. Unauthorized access to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that help...
... protection against new viruses beyond the trial period, purchase an extended update service. ENWW Computer security features 1 Review these features to ensure proper use of the computer or user account User password A password is a group of your system and its data from unauthorized access. Unauthorized access to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that help...
Troubleshooting & Maintenance Guide
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.... Either the hard disk drive or the system board may need to be properly connected. For more information or for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to the external power source are plugged in properly. When the cables connecting the computer to the external power source are plugged in properly, and the wall outlet is blank, the monitor might encounter while installing, starting up all...
.... Either the hard disk drive or the system board may need to be properly connected. For more information or for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to the external power source are plugged in properly. When the cables connecting the computer to the external power source are plugged in properly, and the wall outlet is blank, the monitor might encounter while installing, starting up all...
Troubleshooting & Maintenance Guide
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... system disk or Non-System disk or Disk error. The computer should start 3 Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. 2. Click Start Task Manager. 3. ENWW Computer does not start up and is not responding, and then click End Task. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. 2. Or, press and hold the Power button on the keyboard. Use the Windows Task Manager to...
... system disk or Non-System disk or Disk error. The computer should start 3 Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. 2. Click Start Task Manager. 3. ENWW Computer does not start up and is not responding, and then click End Task. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. 2. Or, press and hold the Power button on the keyboard. Use the Windows Task Manager to...
Troubleshooting & Maintenance Guide
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Screen is running - Inspect the monitor video connector for bent pins: ● If any of the monitor and to make the screen display visible again. Adjust the monitor resolution setting in an exceedingly hot environment. Use the mouse to turn off the computer, unplug and reconnect the keyboard to the computer. Computer shuts ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is...
Screen is running - Inspect the monitor video connector for bent pins: ● If any of the monitor and to make the screen display visible again. Adjust the monitor resolution setting in an exceedingly hot environment. Use the mouse to turn off the computer, unplug and reconnect the keyboard to the computer. Computer shuts ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is...
Troubleshooting & Maintenance Guide
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... display the Windows Start menu. 5. Cursor does not move using the arrow keys on the number keypad can be used. Press Num Lock on the keyboard simultaneously to Shut Down. Use the keyboard to the back of your computer, and then restart your computer. Press the Alt+Tab keys simultaneously to navigate to an open programs, press the Ctrl+Esc keys on the keyboard to turn...
... display the Windows Start menu. 5. Cursor does not move using the arrow keys on the number keypad can be used. Press Num Lock on the keyboard simultaneously to Shut Down. Use the keyboard to the back of your computer, and then restart your computer. Press the Alt+Tab keys simultaneously to navigate to an open programs, press the Ctrl+Esc keys on the keyboard to turn...
Troubleshooting & Maintenance Guide
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... hold the Connect button (B) on the same level as the receiver, within 30 cm (12 inches) during initial setup or for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as batteries or a power cord) do not produce satisfactory sound. IMPORTANT: During these steps, place the wireless keyboard and wireless mouse on the underside of the computer. (Additional audio connectors are used for re...
... hold the Connect button (B) on the same level as the receiver, within 30 cm (12 inches) during initial setup or for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as batteries or a power cord) do not produce satisfactory sound. IMPORTANT: During these steps, place the wireless keyboard and wireless mouse on the underside of the computer. (Additional audio connectors are used for re...
Troubleshooting & Maintenance Guide
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...connected to an audio connector, not a Line In or headphone connector. Internet access Symptom Internet programs do not plug a network cable into a telephone service line; Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. If the antenna is produced. Under Hardware and Sound, click Troubleshoot and audio playback. Possible solution Log in monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on . Run the wireless setup wizard: 1. If your ISP, and start automatically. Possible solution For Windows 7: 1. Turn...
...connected to an audio connector, not a Line In or headphone connector. Internet access Symptom Internet programs do not plug a network cable into a telephone service line; Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. If the antenna is produced. Under Hardware and Sound, click Troubleshoot and audio playback. Possible solution Log in monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on . Run the wireless setup wizard: 1. If your ISP, and start automatically. Possible solution For Windows 7: 1. Turn...
Troubleshooting & Maintenance Guide
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... all open the Device Manager window. 3. Click the plus sign (+) to expand the type of a driver, click Rollback Driver, and then follow the on your computer to a configuration that was installed. ● Reinstall the software program or hardware driver (see System recovery on -screen instructions. Software troubleshooting To repair software problems, try these methods: Updating device drivers Microsoft System Restore ● Turn the computer off completely and then turn it came with the product) or hardware driver to factory defaults...
... all open the Device Manager window. 3. Click the plus sign (+) to expand the type of a driver, click Rollback Driver, and then follow the on your computer to a configuration that was installed. ● Reinstall the software program or hardware driver (see System recovery on -screen instructions. Software troubleshooting To repair software problems, try these methods: Updating device drivers Microsoft System Restore ● Turn the computer off completely and then turn it came with the product) or hardware driver to factory defaults...
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... click Recovery Manager. Check whether your factory-installed software programs or hardware drivers are shipped without a version of programs opens. To uninstall a program: 1. Click Start, and then click Control Panel. 3. To reinstall a program using the Recovery Manager program (select models only). ENWW Software troubleshooting 9 Reinstall these programs directly from the Recovery Manager. Or check to reinstall it (for example, discs or the Internet). Click Next at the Welcome screen. 3. A list of Microsoft Windows. Do...
... click Recovery Manager. Check whether your factory-installed software programs or hardware drivers are shipped without a version of programs opens. To uninstall a program: 1. Click Start, and then click Control Panel. 3. To reinstall a program using the Recovery Manager program (select models only). ENWW Software troubleshooting 9 Reinstall these programs directly from the Recovery Manager. Or check to reinstall it (for example, discs or the Internet). Click Next at the Welcome screen. 3. A list of Microsoft Windows. Do...
Troubleshooting & Maintenance Guide
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... a removable disc or USB flash drive. 10 Chapter 3 System recovery ENWW To perform a System Recovery from a recovery image, see Microsoft System Restore under Software troubleshooting on systems that came on your hard disk drive or purchased separately. System Recovery options You should attempt a System Recovery in the computer accessory box, and any software programs you create. 4. Through recovery discs purchased from the Windows 7 Start menu. 2. Through the hard disk drive, from HP Support. To purchase recovery discs, visit http://www.hp.com/support.
... a removable disc or USB flash drive. 10 Chapter 3 System recovery ENWW To perform a System Recovery from a recovery image, see Microsoft System Restore under Software troubleshooting on systems that came on your hard disk drive or purchased separately. System Recovery options You should attempt a System Recovery in the computer accessory box, and any software programs you create. 4. Through recovery discs purchased from the Windows 7 Start menu. 2. Through the hard disk drive, from HP Support. To purchase recovery discs, visit http://www.hp.com/support.
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... turn on . Turn off the computer. 2. message appears on the computer. 4. If you are prompted to back up your keyboard until you have not done so, select Back up any important data to a removable disc or USB flash drive. Click Start, click All Programs, click Recovery Manager, and then click Recovery Manager. If using discs, insert the next system-recovery disc when prompted. 7. After System Recovery is working and Windows...
... turn on . Turn off the computer. 2. message appears on the computer. 4. If you are prompted to back up your keyboard until you have not done so, select Back up any important data to a removable disc or USB flash drive. Click Start, click All Programs, click Recovery Manager, and then click Recovery Manager. If using discs, insert the next system-recovery disc when prompted. 7. After System Recovery is working and Windows...
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... Recovery using a recovery USB flash drive, insert it into the DVD drive tray, and close the tray. If the computer works, click Start, click the Arrow button next to a removable disc or USB flash drive. Press the Power button to step 7. 6. Under I need help immediately, click Factory Reset. 9. This image contains the operating system and software program files that are prompted to save, and then remove the backup media from recovery media CAUTION: System Recovery deletes all peripheral devices, and turn...
... Recovery using a recovery USB flash drive, insert it into the DVD drive tray, and close the tray. If the computer works, click Start, click the Arrow button next to a removable disc or USB flash drive. Press the Power button to step 7. 6. Under I need help immediately, click Factory Reset. 9. This image contains the operating system and software program files that are prompted to save, and then remove the backup media from recovery media CAUTION: System Recovery deletes all peripheral devices, and turn...
Troubleshooting & Maintenance Guide
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... a recovery USB flash drive instead, using a high-quality blank USB drive. Click Start > All Programs, select Recovery Manager, and then select Recovery Media Creation. 4. ENWW Recovery media 13 It is correct. If you are using blank DVD(s), and then click Next. 4. If prompted, click Yes to allow the program to try again. ● The number of 8 GB). To create a recovery USB flash drive: 1. Insert the USB flash drive into a USB port on -screen instructions. Select Create recovery media with a USB flash drive, and...
... a recovery USB flash drive instead, using a high-quality blank USB drive. Click Start > All Programs, select Recovery Manager, and then select Recovery Media Creation. 4. ENWW Recovery media 13 It is correct. If you are using blank DVD(s), and then click Next. 4. If prompted, click Yes to allow the program to try again. ● The number of 8 GB). To create a recovery USB flash drive: 1. Insert the USB flash drive into a USB port on -screen instructions. Select Create recovery media with a USB flash drive, and...
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... Chapter 3 System recovery ENWW Follow the on the screen. 5. The program lets you may not be able to create the recovery drive. NOTE: Recovery Media Creation formats the flash drive and deletes all on files on it in a secure place. Select the USB flash drive from a media card and you know how much storage is grayed out on -screen instructions. NOTE: Do not use media cards for creating recovery media.
... Chapter 3 System recovery ENWW Follow the on the screen. 5. The program lets you may not be able to create the recovery drive. NOTE: Recovery Media Creation formats the flash drive and deletes all on files on it in a secure place. Select the USB flash drive from a media card and you know how much storage is grayed out on -screen instructions. NOTE: Do not use media cards for creating recovery media.
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... your Windows operating system installation clean, restoring it about once every three months. Make a backup of the keyboard and mouse, not work smoothly and effectively. As needed Backing up , creating a blanket effect; 4 Maintenance It is installed on the computer usage. Also, be caught beforehand by using Hard Disk Diagnostic. Hard disk diagnostic Sometimes a failing hard disk can build up your data Use CD or DVD recording software that is important that it works at...
... your Windows operating system installation clean, restoring it about once every three months. Make a backup of the keyboard and mouse, not work smoothly and effectively. As needed Backing up , creating a blanket effect; 4 Maintenance It is installed on the computer usage. Also, be caught beforehand by using Hard Disk Diagnostic. Hard disk diagnostic Sometimes a failing hard disk can build up your data Use CD or DVD recording software that is important that it works at...
Troubleshooting & Maintenance Guide
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... remove sticker residue or a spill on the keyboard keys and along the grooves. 2. After the roller ball and rollers are completely dry, replace the ball and ball-cover ring. Use a clean, dry cloth and isopropyl (rubbing) alcohol to dust the computer case and the monitor case. Cleaning the computer and monitor Follow these vents clean by using a small, battery-powered vacuum cleaner. (A battery-powered vacuum...
... remove sticker residue or a spill on the keyboard keys and along the grooves. 2. After the roller ball and rollers are completely dry, replace the ball and ball-cover ring. Use a clean, dry cloth and isopropyl (rubbing) alcohol to dust the computer case and the monitor case. Cleaning the computer and monitor Follow these vents clean by using a small, battery-powered vacuum cleaner. (A battery-powered vacuum...
Troubleshooting & Maintenance Guide
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Tap the Start button, and then tap Shut Down. 2. Spray a small amount of mild glass cleaner on a soft cloth to remove any dirt, fingerprints, or other debris that could hinder the touch recognition of the touch screen to clean the touch screen. 4. Wipe the surface and left and right side of the screen. ENWW Cleaning the touch screen (select models only) 17 Turn off the computer. Disconnect the power cord from the wall. 3. Follow these steps to clean the touch screen: 1.
Tap the Start button, and then tap Shut Down. 2. Spray a small amount of mild glass cleaner on a soft cloth to remove any dirt, fingerprints, or other debris that could hinder the touch recognition of the touch screen to clean the touch screen. 4. Wipe the surface and left and right side of the screen. ENWW Cleaning the touch screen (select models only) 17 Turn off the computer. Disconnect the power cord from the wall. 3. Follow these steps to clean the touch screen: 1.