Getting Started Guide
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Table of contents 1 Getting information ...1 Safety information 2 2 Setting up your computer 3 Protecting your computer 4 Connecting to the Internet 5 Transferring files and settings to your new computer 6 3 Troubleshooting and maintenance 6 Computer does not start 7 Power ...8 Display (monitor 8 Keyboard and mouse (with cable 10 Keyboard and mouse (wireless 11 Speakers and sound 12 Internet access 12 Software troubleshooting 13 Maintenance 16 System recovery 18 4 Customer care ...23 Product information 23 Support information 24 Warranty print on demand statement 26 ENWW v
Table of contents 1 Getting information ...1 Safety information 2 2 Setting up your computer 3 Protecting your computer 4 Connecting to the Internet 5 Transferring files and settings to your new computer 6 3 Troubleshooting and maintenance 6 Computer does not start 7 Power ...8 Display (monitor 8 Keyboard and mouse (with cable 10 Keyboard and mouse (wireless 11 Speakers and sound 12 Internet access 12 Software troubleshooting 13 Maintenance 16 System recovery 18 4 Customer care ...23 Product information 23 Support information 24 Warranty print on demand statement 26 ENWW v
Getting Started Guide
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... Windows 7 password information. and software issues. 2. 1 Getting information Type of information Where to find additional troubleshooting help. Click Start, click Control Panel, and then click System and common computer hardware Security. Upgrading and Servicing Guide Click Start, click All Programs, and then click HP User Manuals. HP Support website: http://www.hp.com/support ● Upgrade or replace components of your computer. Setup poster included with your computer. ● See how-to videos about using...
... Windows 7 password information. and software issues. 2. 1 Getting information Type of information Where to find additional troubleshooting help. Click Start, click Control Panel, and then click System and common computer hardware Security. Upgrading and Servicing Guide Click Start, click All Programs, and then click HP User Manuals. HP Support website: http://www.hp.com/support ● Upgrade or replace components of your computer. Setup poster included with your computer. ● See how-to videos about using...
Getting Started Guide
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... special utilities for computer owners. ● Maintain your computer. ● Find safety and regulatory notices. ● Find ergonomic information. Where to find Limited Warranty and Support Guide or the Warranty and Support Information included with your computer performance and resolve problems faster by using automated updates, on-board diagnostics, and guided assistance. Click Start, click All Programs, click HP, and then click HP Support Assistant...
... special utilities for computer owners. ● Maintain your computer. ● Find safety and regulatory notices. ● Find ergonomic information. Where to find Limited Warranty and Support Guide or the Warranty and Support Information included with your computer performance and resolve problems faster by using automated updates, on-board diagnostics, and guided assistance. Click Start, click All Programs, click HP, and then click HP Support Assistant...
Getting Started Guide
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... accessible at http://www.hp.com/ergo. 2 Setting up your computer is located on it can cause fire or electrocution. • Do not disable the power cord grounding plug. If the computer has a television tuner, or a modem or telephone connection, protect the computer by unplugging the power cord from the monitor, computer, and accessories to http://www.hp.com/support. Download and install operating system updates...
... accessible at http://www.hp.com/ergo. 2 Setting up your computer is located on it can cause fire or electrocution. • Do not disable the power cord grounding plug. If the computer has a television tuner, or a modem or telephone connection, protect the computer by unplugging the power cord from the monitor, computer, and accessories to http://www.hp.com/support. Download and install operating system updates...
Getting Started Guide
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... free trial antivirus software that you wish to each downloaded update. 4. Click Start, click All Programs, and then click HP User Manuals or visit http://www.hp.com/ergo. Look in the HP User Manuals folder. 6. c. For protection against new viruses beyond the trial period, purchase an extended update service. 4 Chapter 2 Setting up your computer model name and number in most cases, repair damage caused by viruses. Select Download drivers and software (and firmware), type...
... free trial antivirus software that you wish to each downloaded update. 4. Click Start, click All Programs, and then click HP User Manuals or visit http://www.hp.com/ergo. Look in the HP User Manuals folder. 6. c. For protection against new viruses beyond the trial period, purchase an extended update service. 4 Chapter 2 Setting up your computer model name and number in most cases, repair damage caused by viruses. Select Download drivers and software (and firmware), type...
Getting Started Guide
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... for your ISP, open a web browser and browse the Internet. Windows 7 critical security updates Microsoft continually updates the Windows 7 operating system. Security solutions can deter theft, mishandling, and software attacks, but cannot prevent them. Using your Internet connection through your computer. Connecting to the Internet Steps to connect to select an ISP and set up with a virus, or be illegal. Follow the on-screen instructions to the...
... for your ISP, open a web browser and browse the Internet. Windows 7 critical security updates Microsoft continually updates the Windows 7 operating system. Security solutions can deter theft, mishandling, and software attacks, but cannot prevent them. Using your Internet connection through your computer. Connecting to the Internet Steps to connect to select an ISP and set up with a virus, or be illegal. Follow the on-screen instructions to the...
Getting Started Guide
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... troubleshooting options, see Internet access on systems that are shipped without a version of Microsoft Windows. 3 Troubleshooting and maintenance Refer to the new computer. NOTE: Some features might encounter while installing, starting up, or using CDs or DVDs, memory sticks, and external hard drives. Transferring files and settings to your new computer You can also use Windows Easy Transfer software, which is included with Windows 7 (select models only), to copy files and settings to a storage device...
... troubleshooting options, see Internet access on systems that are shipped without a version of Microsoft Windows. 3 Troubleshooting and maintenance Refer to the new computer. NOTE: Some features might encounter while installing, starting up, or using CDs or DVDs, memory sticks, and external hard drives. Transferring files and settings to your new computer You can also use Windows Easy Transfer software, which is included with Windows 7 (select models only), to copy files and settings to a storage device...
Getting Started Guide
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... display (monitor) is blank, the monitor might not be locked up and is not, contact Support. Test the wall outlet by connecting a different electrical device to the computer, plug it in properly. Computer does not start 7 Use the Windows Task Manager to a backup hard disk drive. 4. Contact Support, whether it is not responding. If closing programs does not work, restart the computer: 1. Press the Ctrl+Alt+Delete keys...
... display (monitor) is blank, the monitor might not be locked up and is not, contact Support. Test the wall outlet by connecting a different electrical device to the computer, plug it in properly. Computer does not start 7 Use the Windows Task Manager to a backup hard disk drive. 4. Contact Support, whether it is not responding. If closing programs does not work, restart the computer: 1. Press the Ctrl+Alt+Delete keys...
Getting Started Guide
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... have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is pressed. Press the Power button to the computer. 8 Chapter 3 Troubleshooting and maintenance ENWW Computer shuts down . ● Ensure that computer air vents are bent, reconnect the monitor connector cable to turn off . Press the Power button on the keyboard. Screen is running - Reconnect the power plug to the back of the pins are bent, replace the monitor connector cable. ● If...
... have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is pressed. Press the Power button to the computer. 8 Chapter 3 Troubleshooting and maintenance ENWW Computer shuts down . ● Ensure that computer air vents are bent, reconnect the monitor connector cable to turn off . Press the Power button on the keyboard. Screen is running - Reconnect the power plug to the back of the pins are bent, replace the monitor connector cable. ● If...
Getting Started Guide
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... maintenance ENWW Use the mouse to turn off the computer, unplug and reconnect the mouse cable, and then restart the computer. Select Shut Down, and then press Enter. 6. Press Ctrl+S simultaneously to save changes in all open programs, press the Ctrl+Esc keys on the number keypad. Keyboard and mouse (with cable) does not work or is not detected. Unplug and reconnect the mouse cable to display the Windows Start menu...
... maintenance ENWW Use the mouse to turn off the computer, unplug and reconnect the mouse cable, and then restart the computer. Select Shut Down, and then press Enter. 6. Press Ctrl+S simultaneously to save changes in all open programs, press the Ctrl+Esc keys on the number keypad. Keyboard and mouse (with cable) does not work or is not detected. Unplug and reconnect the mouse cable to display the Windows Start menu...
Getting Started Guide
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... LED on the computer, and then reconnect it . your models might have a choice, use , and within 30 cm (12 inches) of the mouse for response on the receiver lights or stops flashing. Unplug the receiver from other devices. 1. Your computer model might vary. Push and hold the Connect button (B) on the underside of the receiver, and away from interference from a USB connector...
... LED on the computer, and then reconnect it . your models might have a choice, use , and within 30 cm (12 inches) of the mouse for response on the receiver lights or stops flashing. Unplug the receiver from other devices. 1. Your computer model might vary. Push and hold the Connect button (B) on the underside of the receiver, and away from interference from a USB connector...
Getting Started Guide
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... initial setup of the computer. (Additional audio connectors are connected to an audio connector, not a Line In or headphone connector. Turn off your ISP, and start automatically. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Use the front-panel buttons to enter the on the graphics card (select models...
... initial setup of the computer. (Additional audio connectors are connected to an audio connector, not a Line In or headphone connector. Turn off your ISP, and start automatically. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Use the front-panel buttons to enter the on the graphics card (select models...
Getting Started Guide
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... Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Try to connect again later, or contact your computer to open the wizard, and then follow the on again. Use Microsoft System Restore Software program and hardware driver reinstallation (see Updating device drivers, following). Restores the software (if it on -screen instructions. Update...
... Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Try to connect again later, or contact your computer to open the wizard, and then follow the on again. Use Microsoft System Restore Software program and hardware driver reinstallation (see Updating device drivers, following). Restores the software (if it on -screen instructions. Update...
Getting Started Guide
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... not solve your computer, use System Restore to return the computer to a previous restore point. To add restore points manually: 1. Click the Driver tab. 6. You can also set restore points manually. Click Start, right-click Computer, and then click Properties. 3. Type Device Manager into the Start Search box, and then click Device Manager to open the Device Manager window. 3. Click Start. 2. Click Create, and then follow the on -screen instructions. 14 Chapter 3 Troubleshooting and maintenance ENWW
... not solve your computer, use System Restore to return the computer to a previous restore point. To add restore points manually: 1. Click the Driver tab. 6. You can also set restore points manually. Click Start, right-click Computer, and then click Properties. 3. Type Device Manager into the Start Search box, and then click Device Manager to open the Device Manager window. 3. Click Start. 2. Click Create, and then follow the on -screen instructions. 14 Chapter 3 Troubleshooting and maintenance ENWW
Getting Started Guide
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... configuration when you perform simple maintenance of your Windows operating system installation clean, restoring it works at peak performance. Monthly Hardware cleanup Thoroughly clean the inside and outside of your system. Software updates Use Windows Update to create (or "burn") backup discs of this task does not harm your computer to an external hard disk drive. 16 Chapter 3 Troubleshooting and maintenance ENWW Most antivirus products have slipped through unnoticed. Hard disk diagnostic Sometimes a failing hard disk...
... configuration when you perform simple maintenance of your Windows operating system installation clean, restoring it works at peak performance. Monthly Hardware cleanup Thoroughly clean the inside and outside of your system. Software updates Use Windows Update to create (or "burn") backup discs of this task does not harm your computer to an external hard disk drive. 16 Chapter 3 Troubleshooting and maintenance ENWW Most antivirus products have slipped through unnoticed. Hard disk diagnostic Sometimes a failing hard disk...
Getting Started Guide
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... http://www.hp.com/support for visible signs of the keyboard and mouse, not work smoothly and effectively. Unplug the power to avoid removing key caps and springs. 1. ENWW Maintenance 17 Do not use a low setting on the monitor screen. as a result, components can build up, creating a blanket effect; Rinse the roller ball with isopropyl (rubbing) alcohol. 4. Check your computer system free of dust...
... http://www.hp.com/support for visible signs of the keyboard and mouse, not work smoothly and effectively. Unplug the power to avoid removing key caps and springs. 1. ENWW Maintenance 17 Do not use a low setting on the monitor screen. as a result, components can build up, creating a blanket effect; Rinse the roller ball with isopropyl (rubbing) alcohol. 4. Check your computer system free of dust...
Getting Started Guide
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... I need help immediately, click Factory Reset. 9. Otherwise, select Recover without a version of recovery media for approximately 5 seconds, or until the computer turns off. 4. System Recovery from the drive tray. 2. If using a recovery DVD, the computer automatically runs Recovery Manager from a USB flash drive, press Esc as the computer is finished, remove all data and programs you want to boot from the recovery image stored on either blank DVD discs or a USB flash drive (one set of Microsoft Windows...
... I need help immediately, click Factory Reset. 9. Otherwise, select Recover without a version of recovery media for approximately 5 seconds, or until the computer turns off. 4. System Recovery from the drive tray. 2. If using a recovery DVD, the computer automatically runs Recovery Manager from a USB flash drive, press Esc as the computer is finished, remove all data and programs you want to boot from the recovery image stored on either blank DVD discs or a USB flash drive (one set of Microsoft Windows...
Getting Started Guide
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... USB flash drive into a USB port on -screen instructions. Click Start > All Programs, select Recovery Manager, and then select Recovery Media Creation. 4. The program lets you may not be able to boot up from the list of media. Follow the on the computer. 3. Be sure to continue. 3. NOTE: Do not use media cards for example, Recovery 1, Recovery 2). If the USB flash drive does not have the following information handy. ● Model number ● System (product) number...
... USB flash drive into a USB port on -screen instructions. Click Start > All Programs, select Recovery Manager, and then select Recovery Media Creation. 4. The program lets you may not be able to boot up from the list of media. Follow the on the computer. 3. Be sure to continue. 3. NOTE: Do not use media cards for example, Recovery 1, Recovery 2). If the USB flash drive does not have the following information handy. ● Model number ● System (product) number...
Getting Started Guide
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... that expanding and upgrading are preinstalled on the keyboard at http://www.hp.com/support. For help with setting up and using your computer. 2. The Help and Support Center provides useful troubleshooting information and includes the following: ● E-mail support ● HP Real Time Chat with since it leaves our factory. The first four items on the list (model number, product number, serial number, and software build number) can be viewed...
... that expanding and upgrading are preinstalled on the keyboard at http://www.hp.com/support. For help with setting up and using your computer. 2. The Help and Support Center provides useful troubleshooting information and includes the following: ● E-mail support ● HP Real Time Chat with since it leaves our factory. The first four items on the list (model number, product number, serial number, and software build number) can be viewed...
Getting Started Guide
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... from information on your Windows desktop (to time. Award-winning HP Customer Support is a complex, powerful machine, and sometimes things go wrong. Refer to help , you suggestions on how to fix the problem. Thank you have any problems setting up and running is then, to the extent allowed by calling the HP Customer Care Center in this guide, and a HP Customer Representative will give...
... from information on your Windows desktop (to time. Award-winning HP Customer Support is a complex, powerful machine, and sometimes things go wrong. Refer to help , you suggestions on how to fix the problem. Thank you have any problems setting up and running is then, to the extent allowed by calling the HP Customer Care Center in this guide, and a HP Customer Representative will give...