Limited Warranty and Support Guide - Refurbished
Page 7
... software purchased from the date you in its entirety. Software technical support includes assistance with computing product. • Installing HP software on non-HP computing products. • System optimization and customization. • Non-PC-based network configuration. • Advanced feature usage on the duration of implied warranties, so the above limitation or exclusion...
... software purchased from the date you in its entirety. Software technical support includes assistance with computing product. • Installing HP software on non-HP computing products. • System optimization and customization. • Non-PC-based network configuration. • Advanced feature usage on the duration of implied warranties, so the above limitation or exclusion...
Limited Warranty and Support Guide - Refurbished
Page 18
... full of purchase available. Click the Windows Vista start button, All Programs, and then click User Guides. Go to: http://www.hp.com/support for help with qualified support specialists. • Support phone numbers. • Link to Register! Documentation is free during your...number, and serial number. • E-mail support. • HP Real Time Chat with hardware and software questions. Click the Windows Vista start button, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. The User Guides are preinstalled on your...
... full of purchase available. Click the Windows Vista start button, All Programs, and then click User Guides. Go to: http://www.hp.com/support for help with qualified support specialists. • Support phone numbers. • Link to Register! Documentation is free during your...number, and serial number. • E-mail support. • HP Real Time Chat with hardware and software questions. Click the Windows Vista start button, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. The User Guides are preinstalled on your...
Warranty and Support
Page 7
.... • Troubleshooting to Check Warranty and Support Entitlement Please check http://www.hp.com/support for HP software. Software technical support includes assistance with computing product. • Installing HP software on non-HP computing products. • System optimization and customization. • Non-PC-based network configuration. • Advanced feature usage on options • Operating system...
.... • Troubleshooting to Check Warranty and Support Entitlement Please check http://www.hp.com/support for HP software. Software technical support includes assistance with computing product. • Installing HP software on non-HP computing products. • System optimization and customization. • Non-PC-based network configuration. • Advanced feature usage on options • Operating system...
Warranty and Support
Page 17
... it offers: • E-mail updates containing notifications about product enhancements, the most recent support alerts, and driver updates specific to : http://www.hp.com/support for product information, driver updates, troubleshooting, and much more . 5 If you have not solved the problem, call , please have ....msn.com NetZero 1-800-638-9376 (1-800-NETZERO) http://netzero.net Symantec - Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Quicken Basic 1-900-555-4688 http://www.intuit.com CyberLink http://www.cyberlink.com 17...
... it offers: • E-mail updates containing notifications about product enhancements, the most recent support alerts, and driver updates specific to : http://www.hp.com/support for product information, driver updates, troubleshooting, and much more . 5 If you have not solved the problem, call , please have ....msn.com NetZero 1-800-638-9376 (1-800-NETZERO) http://netzero.net Symantec - Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Quicken Basic 1-900-555-4688 http://www.intuit.com CyberLink http://www.cyberlink.com 17...
Getting Started Guide
Page 3
...) capacity. Confirming total memory The system BIOS displays the full 4 GB of the partitions contains the System Recovery information. This limitation is not limited to HP and Compaq systems. The memory above 3 GB may not be smaller than the size stated in the product specifications, in the computer window because it... operating system, all memory above 3 GB is displayed. Microsoft Windows reports smaller capacity in the Windows Explorer tool and in the documentation, or on the PC. 2.
...) capacity. Confirming total memory The system BIOS displays the full 4 GB of the partitions contains the System Recovery information. This limitation is not limited to HP and Compaq systems. The memory above 3 GB may not be smaller than the size stated in the product specifications, in the computer window because it... operating system, all memory above 3 GB is displayed. Microsoft Windows reports smaller capacity in the Windows Explorer tool and in the documentation, or on the PC. 2.
Getting Started Guide
Page 8
If the guide is not available there, visit http://www.hp.com/support PC Help & Tools folder Click Start, click All Programs, and then click PC Help & Tools. Type of information ● Find computer warranty information. ● Get technical support. ● Get up-to-... information ENWW Safety & Comfort Guide Click Start, click All Programs, and then click HP User Manuals or visit http://www.hp.com/ergo. Click Start, click All Programs, click HP, and then click HP Support Assistant. Maintains your computer performance and resolve problems faster by using automated updates, on...
If the guide is not available there, visit http://www.hp.com/support PC Help & Tools folder Click Start, click All Programs, and then click PC Help & Tools. Type of information ● Find computer warranty information. ● Get technical support. ● Get up-to-... information ENWW Safety & Comfort Guide Click Start, click All Programs, and then click HP User Manuals or visit http://www.hp.com/ergo. Click Start, click All Programs, click HP, and then click HP Support Assistant. Maintains your computer performance and resolve problems faster by using automated updates, on...
Getting Started Guide
Page 30
... a desktop computer! The Help and Support Center provides useful troubleshooting information and includes the following: ● E-mail support ● HP Real Time Chat with hardware and software questions. To our valued customer Congratulations on your computer to ensure the computer is working correctly...you may wish to upgrade your product information for help with qualified support specialists ● Support phone numbers 3. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4. All of our computers go to get help 1. In addition, we have...
... a desktop computer! The Help and Support Center provides useful troubleshooting information and includes the following: ● E-mail support ● HP Real Time Chat with hardware and software questions. To our valued customer Congratulations on your computer to ensure the computer is working correctly...you may wish to upgrade your product information for help with qualified support specialists ● Support phone numbers 3. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4. All of our computers go to get help 1. In addition, we have...
Getting Started Guide
Page 32
... warranty is still available. Please include your PC and/or in the CD/DVD provided in the box. computer. There are a few days. ● If a repair is provided in the box. Hewlett Packard, POD, P.O. After thirty (30) days, there may request a printed copy from hp.com/go/orderdocuments or write to fix...
... warranty is still available. Please include your PC and/or in the CD/DVD provided in the box. computer. There are a few days. ● If a repair is provided in the box. Hewlett Packard, POD, P.O. After thirty (30) days, there may request a printed copy from hp.com/go/orderdocuments or write to fix...
Troubleshooting and Maintenance Guide
Page 3
... the Disk Cleanup Program 1 Running the Disk Defragmenter Program 2 Checking for Hard Disk Drive Errors 3 Understanding Hard Disk Drive Space 3 Recommended Maintenance Schedule 4 Troubleshooting PC Problems 5 Audio ...6 Video ...7 CD and DVD Drives ...8 Display (Monitor) ...10 Hard Disk Drive ...10 Hardware Installation ...11 Internet Access...12 Keyboard and Mouse...Software Program and Hardware Driver Reinstallation 22 System Recovery ...23 Creating Recovery Discs (Select Models Only 24 System Recovery Options 25 PC Troubleshooting and Maintenance Guide (features may vary by model) iii
... the Disk Cleanup Program 1 Running the Disk Defragmenter Program 2 Checking for Hard Disk Drive Errors 3 Understanding Hard Disk Drive Space 3 Recommended Maintenance Schedule 4 Troubleshooting PC Problems 5 Audio ...6 Video ...7 CD and DVD Drives ...8 Display (Monitor) ...10 Hard Disk Drive ...10 Hardware Installation ...11 Internet Access...12 Keyboard and Mouse...Software Program and Hardware Driver Reinstallation 22 System Recovery ...23 Creating Recovery Discs (Select Models Only 24 System Recovery Options 25 PC Troubleshooting and Maintenance Guide (features may vary by model) iii
Troubleshooting and Maintenance Guide
Page 4
iv PC Troubleshooting and Maintenance Guide (features may vary by model)
iv PC Troubleshooting and Maintenance Guide (features may vary by model)
Troubleshooting and Maintenance Guide
Page 5
... Program The Disk Cleanup program frees up to run Disk Cleanup manually, or you can use the CD or DVD burning software included on your PC should use software that you may vary by placing a check mark in the Recycle Bin). 3 Click OK to save the settings. 4 Click Start, All Programs... task, select when the task is an exact copy. Creating Data Backup Discs You can perform to help ensure the trouble-free operation of your PC, and to ease the recovery of important information on your hard disk drive with the data copied to the disc to ensure it up space...
... Program The Disk Cleanup program frees up to run Disk Cleanup manually, or you can use the CD or DVD burning software included on your PC should use software that you may vary by placing a check mark in the Recycle Bin). 3 Click OK to save the settings. 4 Click Start, All Programs... task, select when the task is an exact copy. Creating Data Backup Discs You can perform to help ensure the trouble-free operation of your PC, and to ease the recovery of important information on your hard disk drive with the data copied to the disc to ensure it up space...
Troubleshooting and Maintenance Guide
Page 6
... folders on the drive. Disk Cleanup may take a long time to improve PC performance. For example: C:\WINDOWS\system32\cleanmgr.exe /sagerun:100 12 Click OK and, if prompted, verify your PC. Restart the PC in Safe Mode and run it often divides them into multiple pieces (or ... the Disk Defragmenter Program When Windows® stores files on to run the Disk Defragmenter program. 2 PC Troubleshooting and Maintenance Guide (features may take a long time, so select a time when the PC is still accessing the hard disk drive. Close the Task Manager. 3 Click Start, choose All Programs...
... folders on the drive. Disk Cleanup may take a long time to improve PC performance. For example: C:\WINDOWS\system32\cleanmgr.exe /sagerun:100 12 Click OK and, if prompted, verify your PC. Restart the PC in Safe Mode and run it often divides them into multiple pieces (or ... the Disk Defragmenter Program When Windows® stores files on to run the Disk Defragmenter program. 2 PC Troubleshooting and Maintenance Guide (features may take a long time, so select a time when the PC is still accessing the hard disk drive. Close the Task Manager. 3 Click Start, choose All Programs...
Troubleshooting and Maintenance Guide
Page 7
... model) 3 Windows reports smaller capacity in the Windows Explorer tool and in the documentation, or on the hard disk drive at a time. PC Troubleshooting and Maintenance Guide (features may appear to 1,000,000,000 bytes. In decimal notation, one megabyte (MB) is equal to 1,000,... the box. Because of decimal (base 10) capacity. The first partition contains the System Recovery information. Understanding Hard Disk Drive Space HP PCs with the Windows XP operating system preinstalled may vary by manufacturers in Windows XP. The storage capacity of the hard disk drive in ...
... model) 3 Windows reports smaller capacity in the Windows Explorer tool and in the documentation, or on the hard disk drive at a time. PC Troubleshooting and Maintenance Guide (features may appear to 1,000,000,000 bytes. In decimal notation, one megabyte (MB) is equal to 1,000,... the box. Because of decimal (base 10) capacity. The first partition contains the System Recovery information. Understanding Hard Disk Drive Space HP PCs with the Windows XP operating system preinstalled may vary by manufacturers in Windows XP. The storage capacity of the hard disk drive in ...
Troubleshooting and Maintenance Guide
Page 8
...1.) Maintain overall condition • Check cleanliness. • Make sure ventilation is unobstructed. • Secure all connections and cabling. 4 PC Troubleshooting and Maintenance Guide (features may vary by model) Clean up the desktop Delete or uninstall unneeded icons and applications. (See "Removing ...Unused Programs" on page 1.) Clean the PC, monitor, keyboard, and mouse For detailed cleaning instructions, go to launch only needed applications. Review the Start menu Set to http:// www.hp.com/ support, select your country/ region and language, search ...
...1.) Maintain overall condition • Check cleanliness. • Make sure ventilation is unobstructed. • Secure all connections and cabling. 4 PC Troubleshooting and Maintenance Guide (features may vary by model) Clean up the desktop Delete or uninstall unneeded icons and applications. (See "Removing ...Unused Programs" on page 1.) Clean the PC, monitor, keyboard, and mouse For detailed cleaning instructions, go to launch only needed applications. Review the Start menu Set to http:// www.hp.com/ support, select your country/ region and language, search ...
Troubleshooting and Maintenance Guide
Page 9
Troubleshooting PC Problems This section contains a series of problem. • Possible solutions that describe what you should do to try to solve the problem. wireless keyboard and ... or warning message for problems relating specifically to the documentation provided by model) 5 Each table contains: • Symptoms that may vary by the product manufacturer. PC Troubleshooting and Maintenance Guide (features may occur when using your printer, refer to your...
Troubleshooting PC Problems This section contains a series of problem. • Possible solutions that describe what you should do to try to solve the problem. wireless keyboard and ... or warning message for problems relating specifically to the documentation provided by model) 5 Each table contains: • Symptoms that may vary by the product manufacturer. PC Troubleshooting and Maintenance Guide (features may occur when using your printer, refer to your...
Troubleshooting and Maintenance Guide
Page 10
...that you must be connected to the Internet to download the codec file. • If the correct codec is not available, check to your PC. Speakers are connected to see if the Mute feature is produced. Ensure Windows Media Player is configured to increase the volume. Unplug headphones if they... are sold separately. Active speakers have a power cord or batteries. Press the Standby button (select models only), or press the Esc key on the PC. Click the task bar Volume icon ( ), or use the keyboard controls to automatically download codecs. • If the correct codec is an update ...
...that you must be connected to the Internet to download the codec file. • If the correct codec is not available, check to your PC. Speakers are connected to see if the Mute feature is produced. Ensure Windows Media Player is configured to increase the volume. Unplug headphones if they... are sold separately. Active speakers have a power cord or batteries. Press the Standby button (select models only), or press the Esc key on the PC. Click the task bar Volume icon ( ), or use the keyboard controls to automatically download codecs. • If the correct codec is an update ...
Troubleshooting and Maintenance Guide
Page 11
...: • My Computer • C:\ • Drivers 10 Click OK, Next, and then click Finish after the drivers are updated. 11 Restart the PC. Files Needed To Display Video Are Missing or Corrupt error message appears. 1 Click Start, right-click My Computer, and then select Properties. 2 Click the...must be corrupted or in a supported format. Open the video file in a video editor, and then resave the file in an unsupported format. PC Troubleshooting and Maintenance Guide (features may be connected to the Internet to download the codec file. • If the correct codec is not available...
...: • My Computer • C:\ • Drivers 10 Click OK, Next, and then click Finish after the drivers are updated. 11 Restart the PC. Files Needed To Display Video Are Missing or Corrupt error message appears. 1 Click Start, right-click My Computer, and then select Properties. 2 Click the...must be corrupted or in a supported format. Open the video file in a video editor, and then resave the file in an unsupported format. PC Troubleshooting and Maintenance Guide (features may be connected to the Internet to download the codec file. • If the correct codec is not available...
Troubleshooting and Maintenance Guide
Page 12
... may be damaged; I cannot create (burn) a disc. Make sure the disc is blank or appendable (with space to open. 3 Select Eject from most PC stores. use a different disc. Verify that you want to add more data files) when recording data. Try a different brand of media. to a DVD+R/-R or...the tray. Some recording programs can record a CD only to the same disc type as the source. Make sure the disc is available. 8 PC Troubleshooting and Maintenance Guide (features may be corrupted or outdated. Use the correct type of files you are using a CD-R disc, make sure...
... may be damaged; I cannot create (burn) a disc. Make sure the disc is blank or appendable (with space to open. 3 Select Eject from most PC stores. use a different disc. Verify that you want to add more data files) when recording data. Try a different brand of media. to a DVD+R/-R or...the tray. Some recording programs can record a CD only to the same disc type as the source. Make sure the disc is available. 8 PC Troubleshooting and Maintenance Guide (features may be corrupted or outdated. Use the correct type of files you are using a CD-R disc, make sure...
Troubleshooting and Maintenance Guide
Page 13
.... Track information may not be available for the CD. Refer to the Help menu in a home CD player. PC Troubleshooting and Maintenance Guide (features may need to select the capture device if your PC has both an analog and a digital video capture device. Use a CD instead of disc works with your stereo... you are not displayed for every CD. Make sure you cannot create a music DVD to be played on your PC, but not on the disc. The PC must be viewed on a PC, but you set the correct recording option (append or add data files) in your DVD burning software. I cannot play video files...
.... Track information may not be available for the CD. Refer to the Help menu in a home CD player. PC Troubleshooting and Maintenance Guide (features may need to select the capture device if your PC has both an analog and a digital video capture device. Use a CD instead of disc works with your stereo... you are not displayed for every CD. Make sure you cannot create a music DVD to be played on your PC, but not on the disc. The PC must be viewed on a PC, but you set the correct recording option (append or add data files) in your DVD burning software. I cannot play video files...
Troubleshooting and Maintenance Guide
Page 14
...resolution as needed. Hard disk drive error message displays. Then, press the On button. Press the On button to turn off the PC. Hard Disk Drive Symptom PC seems to be locked up and not responding. Press the Standby button on the keyboard (select models only), or press the Esc ...monitor. Or Click Shut Down, and then click Restart. If this does not work, press and hold the On button for replacement details. 10 PC Troubleshooting and Maintenance Guide (features may vary by model) Symptom Possible solution Screen is blank, and Unplug and reconnect the power plug on the ...
...resolution as needed. Hard disk drive error message displays. Then, press the On button. Press the On button to turn off the PC. Hard Disk Drive Symptom PC seems to be locked up and not responding. Press the Standby button on the keyboard (select models only), or press the Esc ...monitor. Or Click Shut Down, and then click Restart. If this does not work, press and hold the On button for replacement details. 10 PC Troubleshooting and Maintenance Guide (features may vary by model) Symptom Possible solution Screen is blank, and Unplug and reconnect the power plug on the ...