HP Color LaserJet CP2020 Series - User Guide
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10 Solve problems Basic troubleshooting checklist ...94 Factors that affect product performance 94 Control-panel and status-alert messages 95 Clear jams ...101 Common causes of jams 101 Jam locations ...... problems ...110 Identify and correct print defects 110 Print-quality checklist 110 General print quality issues 111 Solve issues with color documents 115 Use HP ToolboxFX to troubleshoot print-quality problems 117 Optimize and improve print quality 118 Calibrate the product 118 Performance problems ...119 Product software problems ...120 Solve Macintosh problems...
10 Solve problems Basic troubleshooting checklist ...94 Factors that affect product performance 94 Control-panel and status-alert messages 95 Clear jams ...101 Common causes of jams 101 Jam locations ...... problems ...110 Identify and correct print defects 110 Print-quality checklist 110 General print quality issues 111 Solve issues with color documents 115 Use HP ToolboxFX to troubleshoot print-quality problems 117 Optimize and improve print quality 118 Calibrate the product 118 Performance problems ...119 Product software problems ...120 Solve Macintosh problems...
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... supplies ● Set up alerts ● View product usage reports ● View product documentation ● Gain access to troubleshooting and maintenance tools HP ToolboxFX is supported for direct USB and network installations. HP ToolboxFX HP ToolboxFX software is a program that you must have Internet access to open and use for the following a Recommended install.
... supplies ● Set up alerts ● View product usage reports ● View product documentation ● Gain access to troubleshooting and maintenance tools HP ToolboxFX is supported for direct USB and network installations. HP ToolboxFX HP ToolboxFX software is a program that you must have Internet access to open and use for the following a Recommended install.
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...the password. In the Password box, type the password that demonstrate how to adjust spot colors in your choice. 4. Use the HP Basic Color Match to perform common tasks on page 62. ● Paper and Print Media. View information about how to obtain ...is available in the Confirm password box, type the same password again to replace a print cartridge. ● User Guide. View troubleshooting help topics, print troubleshooting pages, clean the product, and open Microsoft Office Basic Colors. Print information about the product usage, warranty, specifications, and support. ...
...the password. In the Password box, type the password that demonstrate how to adjust spot colors in your choice. 4. Use the HP Basic Color Match to perform common tasks on page 62. ● Paper and Print Media. View information about how to obtain ...is available in the Confirm password box, type the same password again to replace a print cartridge. ● User Guide. View troubleshooting help topics, print troubleshooting pages, clean the product, and open Microsoft Office Basic Colors. Print information about the product usage, warranty, specifications, and support. ...
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..., you must connect before you to control the network-related settings for cleaning the paper path. Connects to the HP Instant Support Web site. ● Support and Troubleshooting. You must have Internet access in order to use this tab to the Internet. If you use this buildup can... accumulate inside the product. Over time, this feature. Connects to the HP product registration Web site. 76 Chapter 9 Manage and maintain...
..., you must connect before you to control the network-related settings for cleaning the paper path. Connects to the HP Instant Support Web site. ● Support and Troubleshooting. You must have Internet access in order to use this tab to the Internet. If you use this buildup can... accumulate inside the product. Over time, this feature. Connects to the HP product registration Web site. 76 Chapter 9 Manage and maintain...
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10 Solve problems ● Basic troubleshooting checklist ● Control-panel and status-alert messages ● Clear jams ● Solve image-quality problems ● Performance problems ● Product software problems ● Solve Macintosh problems ENWW 93
10 Solve problems ● Basic troubleshooting checklist ● Control-panel and status-alert messages ● Clear jams ● Solve image-quality problems ● Performance problems ● Product software problems ● Solve Macintosh problems ENWW 93
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If you are using ● The USB connection 94 Chapter 10 Solve problems ENWW Basic troubleshooting checklist If you cannot find solutions to problems in this guide, go to www.hp.com/support/ljcp2020series. Factors that affect product performance Several factors affect the time it takes to ...Is the product on? ● Is the product in the Ready state? ● Are all necessary cables connected? ● Are genuine HP supplies installed? ● Were recently replaced print cartridges installed correctly, and was the pull tab on the cartridge removed? For additional information about...
If you are using ● The USB connection 94 Chapter 10 Solve problems ENWW Basic troubleshooting checklist If you cannot find solutions to problems in this guide, go to www.hp.com/support/ljcp2020series. Factors that affect product performance Several factors affect the time it takes to ...Is the product on? ● Is the product in the Ready state? ● Are all necessary cables connected? ● Are genuine HP supplies installed? ● Were recently replaced print cartridges installed correctly, and was the pull tab on the cartridge removed? For additional information about...
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...Aa BbC c Aa BbC c Aa BbC c The product is set Type is to troubleshoot the problem. Print the Supplies status page to continue printing. See Information pages on page 82. Use HP ToolboxFX to match the type of media on which you are printing. Replace any low ... printing. The amount of background shading. defective. The media might not meet HP specifications. Problem Cause Solution Vertical streaks or bands appear on the media. The media might not meet HP specifications. Clean the paper path. Check the device environment. The product is ...
...Aa BbC c Aa BbC c Aa BbC c The product is set Type is to troubleshoot the problem. Print the Supplies status page to continue printing. See Information pages on page 82. Use HP ToolboxFX to match the type of media on which you are printing. Replace any low ... printing. The amount of background shading. defective. The media might not meet HP specifications. Problem Cause Solution Vertical streaks or bands appear on the media. The media might not meet HP specifications. Clean the paper path. Check the device environment. The product is ...
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... is found and the defect continues after the cartridge is only in only one color: Print three or four additional troubleshooting pages. Use HP ToolboxFX to troubleshoot print-quality problems NOTE: Before proceeding, print a Supplies status page to see the approximate number of pages remaining for... 117 By examining each print cartridge. If the band or dot moves to www.hp.com/support/ljcp2020series. ● Contact HP Customer Care. See Information pages on page 127.. For more troubleshooting information, try the following: ● See Solve image-quality problems on page 110...
... is found and the defect continues after the cartridge is only in only one color: Print three or four additional troubleshooting pages. Use HP ToolboxFX to troubleshoot print-quality problems NOTE: Before proceeding, print a Supplies status page to see the approximate number of pages remaining for... 117 By examining each print cartridge. If the band or dot moves to www.hp.com/support/ljcp2020series. ● Contact HP Customer Care. See Information pages on page 127.. For more troubleshooting information, try the following: ● See Solve image-quality problems on page 110...
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...the Left arrow ( ) or the Right arrow ( ) button to select Calibrate now, and then press OK to troubleshoot print-quality problems on page 117. Also use HP ToolboxFX to help troubleshoot print-quality problems. See Use HP ToolboxFX to calibrate the product. 118 Chapter 10 Solve problems ENWW See Open... HP ToolboxFX on the printed pages. Use the Left arrow ( ) or the Right arrow ( ) button to ...
...the Left arrow ( ) or the Right arrow ( ) button to select Calibrate now, and then press OK to troubleshoot print-quality problems on page 117. Also use HP ToolboxFX to help troubleshoot print-quality problems. See Use HP ToolboxFX to calibrate the product. 118 Chapter 10 Solve problems ENWW See Open... HP ToolboxFX on the printed pages. Use the Left arrow ( ) or the Right arrow ( ) button to ...
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...the USB port on the host computer. When connected with a USB cable, the product does not appear in a row on the chain. Hardware troubleshooting ● Check that the product is turned on. ● Verify that you are connected in the Print Center or Printer Setup Utility after the... iMac keyboard is Mac OS X V10.28 or later. Disconnect all of the devices from the chain. ENWW Solve Macintosh problems 123 Software troubleshooting ● Check that your Macintosh supports USB and has the appropriate USB software from the chain and connect the cable directly to see if ...
...the USB port on the host computer. When connected with a USB cable, the product does not appear in a row on the chain. Hardware troubleshooting ● Check that the product is turned on. ● Verify that you are connected in the Print Center or Printer Setup Utility after the... iMac keyboard is Mac OS X V10.28 or later. Disconnect all of the devices from the chain. ENWW Solve Macintosh problems 123 Software troubleshooting ● Check that your Macintosh supports USB and has the appropriate USB software from the chain and connect the cable directly to see if ...
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... recycling 141 replace message 99, 100 replacing 82 status, viewing with HP Toolbox FX 70 storage 80 supplies status page 10 using when out of toner 81 warranty 129 cartridges, print Macintosh status 32 characters, troubleshooting 113 cleaning 90 color adjusting 60 calibrating 12, 75, 118 Edge... Control 61 halftone options 60 HP ImageREt 3600 64 Macintosh settings 32 managing 60 matching 62 Microsoft Office Basic Colors palette...
... recycling 141 replace message 99, 100 replacing 82 status, viewing with HP Toolbox FX 70 storage 80 supplies status page 10 using when out of toner 81 warranty 129 cartridges, print Macintosh status 32 characters, troubleshooting 113 cleaning 90 color adjusting 60 calibrating 12, 75, 118 Edge... Control 61 halftone options 60 HP ImageREt 3600 64 Macintosh settings 32 managing 60 matching 62 Microsoft Office Basic Colors palette...
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..., locating 4 fuser errors 96 jams, clearing 105 G gateways 42 gray background, troubleshooting 112 grayscale troubleshooting 115 grayscale printing 60 H Help tab, HP ToolboxFX 72 HP Customer Care 132 HP fraud hotline 80 HP ImageREt 3600 64 HP Toolbox FX Alerts tab 71 Status tab 70 HP ToolboxFX about 69 density settings 75 description 26 Device Settings tab 73...
..., locating 4 fuser errors 96 jams, clearing 105 G gateways 42 gray background, troubleshooting 112 grayscale troubleshooting 115 grayscale printing 60 H Help tab, HP ToolboxFX 72 HP Customer Care 132 HP fraud hotline 80 HP ImageREt 3600 64 HP Toolbox FX Alerts tab 71 Status tab 70 HP ToolboxFX about 69 density settings 75 description 26 Device Settings tab 73...
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... 31 matching colors 62 material restrictions 142 Material Safety Data Sheet (MSDS) 143 media curl settings 14 curled, troubleshooting 114 custom-size, Macintosh settings 30 default settings 11, 74 first page 30 HP ToolboxFX settings 73 pages per sheet 31 specification guide 125 supported sizes 45 wrinkled 114 media jams. See jams...
... 31 matching colors 62 material restrictions 142 Material Safety Data Sheet (MSDS) 143 media curl settings 14 curled, troubleshooting 114 custom-size, Macintosh settings 30 default settings 11, 74 first page 30 HP ToolboxFX settings 73 pages per sheet 31 specification guide 125 supported sizes 45 wrinkled 114 media jams. See jams...
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...orientation setting, Windows 56 output bin capacity 2 jams, clearing 107 locating 4 output quality archive setting 14 HP ImageREt 3600 64 HP ToolboxFX settings 75 print, troubleshooting 110 P page count 10 page order, changing 56 page too complex error message 99 pages blank 119 ...45 print on both sides Windows 56 print quality archive setting 14 HP ImageREt 3600 64 HP ToolboxFX settings 75 troubleshooting 110 troubleshooting page 117 printing troubleshooting 119 priority, settings 22, 28 Product information tab, HP ToolboxFX 71 product registration 76 production code 5 protocols, networks 36 ...
...orientation setting, Windows 56 output bin capacity 2 jams, clearing 107 locating 4 output quality archive setting 14 HP ImageREt 3600 64 HP ToolboxFX settings 75 print, troubleshooting 110 P page count 10 page order, changing 56 page too complex error message 99 pages blank 119 ...45 print on both sides Windows 56 print quality archive setting 14 HP ImageREt 3600 64 HP ToolboxFX settings 75 troubleshooting 110 troubleshooting page 117 printing troubleshooting 119 priority, settings 22, 28 Product information tab, HP ToolboxFX 71 product registration 76 production code 5 protocols, networks 36 ...
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... revision level 5 RGB settings 61, 64 S safety statements 145, 146 scale documents Macintosh 30 Windows 55 scatter, troubleshooting 114 serial number 5 service HP ToolboxFX settings 76 information form 134 repacking the product 133 service error message 97 Service menu 14 service page 10 Services...setting 40 size specifications, product 136 sizes, media default, setting 11 skewed pages 114 smeared toner, troubleshooting 112 software embedded Web server 25 HP ToolboxFX 26, 69 HP Web Jetadmin 25 Macintosh 28 problems 120 settings 22, 28 software license agreement 130 supported operating systems ...
... revision level 5 RGB settings 61, 64 S safety statements 145, 146 scale documents Macintosh 30 Windows 55 scatter, troubleshooting 114 serial number 5 service HP ToolboxFX settings 76 information form 134 repacking the product 133 service error message 97 Service menu 14 service page 10 Services...setting 40 size specifications, product 136 sizes, media default, setting 11 skewed pages 114 smeared toner, troubleshooting 112 software embedded Web server 25 HP ToolboxFX 26, 69 HP Web Jetadmin 25 Macintosh 28 problems 120 settings 22, 28 software license agreement 130 supported operating systems ...
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...trays capacities 2 double-sided printing 32 included 2 jams, clearing 103, 104 load error messages 98 locating 4 settings 11, 74 troubleshooting blank pages 119 calibration 118 checklist 94 color 115 configuration page, printing 38 control panel messages 95 curled media 114 EPS files 122 ...printing Windows 56 types, media HP ToolboxFX settings 75 U universal print driver 20 upgrade firmware about 91 usage page 10 USB port connecting 33 locating 4 speed settings 14 troubleshooting 119 troubleshooting Macintosh 122 type included 2 V vertical lines, troubleshooting 112 W warranty license 130 print...
...trays capacities 2 double-sided printing 32 included 2 jams, clearing 103, 104 load error messages 98 locating 4 settings 11, 74 troubleshooting blank pages 119 calibration 118 checklist 94 color 115 configuration page, printing 38 control panel messages 95 curled media 114 EPS files 122 ...printing Windows 56 types, media HP ToolboxFX settings 75 U universal print driver 20 upgrade firmware about 91 usage page 10 USB port connecting 33 locating 4 speed settings 14 troubleshooting 119 troubleshooting Macintosh 122 type included 2 V vertical lines, troubleshooting 112 W warranty license 130 print...
Brochure
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... color with the printer's installation software. For more at your desk. HP ToolboxFX provides easy access to printer settings, status information, the user guide, and self-help and troubleshooting tips. Count on Technology.1 Print professional-quality brochures and more information, ...visit www.hp.com/learn/suresupply. 3 The HP Marketing Resources Software may vary by eliminating unnecessary test drafts. With free HP marketing tools, you 'll see ...
... color with the printer's installation software. For more at your desk. HP ToolboxFX provides easy access to printer settings, status information, the user guide, and self-help and troubleshooting tips. Count on Technology.1 Print professional-quality brochures and more information, ...visit www.hp.com/learn/suresupply. 3 The HP Marketing Resources Software may vary by eliminating unnecessary test drafts. With free HP marketing tools, you 'll see ...