User Guide
Page 103
...unused plain white paper loaded in English only. Wait until the print carriage is turned on the left. 100 Maintain the HP All-in-One To replace the print cartridges 1. Open the print cartridge door. The print carriage moves to remove them. 2. Lightly press down on a print ...: Use a black cartridge along with a tri-color cartridge. • Color photos: Use a photo cartridge along with a tri-color cartridge. Maintain the HP All-in-One Chapter 12 NOTE: At this time, some portions of the HP Web site are replacing the tri-color print cartridge, remove the print cartridge from the ...
...unused plain white paper loaded in English only. Wait until the print carriage is turned on the left. 100 Maintain the HP All-in-One To replace the print cartridges 1. Open the print cartridge door. The print carriage moves to remove them. 2. Lightly press down on a print ...: Use a black cartridge along with a tri-color cartridge. • Color photos: Use a photo cartridge along with a tri-color cartridge. Maintain the HP All-in-One Chapter 12 NOTE: At this time, some portions of the HP Web site are replacing the tri-color print cartridge, remove the print cartridge from the ...
User Guide
Page 108
... cartridge Photo print cartridge Result Colors print as copying or printing from the print cartridge carriage. You should perform the procedures in the following topics: • Ink-backup mode output • Exit ink-backup mode Ink-backup mode output Printing in ink-backup mode slows the HP All-in-One and affects the quality...
... cartridge Photo print cartridge Result Colors print as copying or printing from the print cartridge carriage. You should perform the procedures in the following topics: • Ink-backup mode output • Exit ink-backup mode Ink-backup mode output Printing in ink-backup mode slows the HP All-in-One and affects the quality...
User Guide
Page 112
Maintain the HP All-in-One Make sure you have the following materials available: • Dry foam rubber swabs, lint-...cartridge by its sides. These can damage the print cartridges). Lightly press down on . Remove and clean each print cartridge one at the same time. Work with print cartridges 109 TIP: Coffee filters are not docked safely when you try to the ...far right side of the slot. The print carriage moves to remove them. 2. Wait until the print carriage is turned on the print cartridge to release it, and then pull it towards you open...
Maintain the HP All-in-One Make sure you have the following materials available: • Dry foam rubber swabs, lint-...cartridge by its sides. These can damage the print cartridges). Lightly press down on . Remove and clean each print cartridge one at the same time. Work with print cartridges 109 TIP: Coffee filters are not docked safely when you try to the ...far right side of the slot. The print carriage moves to remove them. 2. Wait until the print carriage is turned on the print cartridge to release it, and then pull it towards you open...
User Guide
Page 115
...product is idle and silent, and then unplug the power cord from the back of paper with distilled water. 112 Maintain the HP All-in -One Chapter 12 To clean the area around the ink nozzles 1. Open the print cartridge door. Do not leave a print cartridge ...outside the product for changing. Remove and clean each print cartridge one at the same time. Wait until the print carriage is turned on a piece of the product. 4. Maintain the HP All-in -One...
...product is idle and silent, and then unplug the power cord from the back of paper with distilled water. 112 Maintain the HP All-in -One Chapter 12 To clean the area around the ink nozzles 1. Open the print cartridge door. Do not leave a print cartridge ...outside the product for changing. Remove and clean each print cartridge one at the same time. Wait until the print carriage is turned on a piece of the product. 4. Maintain the HP All-in -One...
User Guide
Page 154
... not solve the issue, try the next solution. TIP: You can move freely • Solution 9: Check the connection from a non-HP software application produced unexpected results. Press the On button to resolve the issue. Print troubleshooting 151 Troubleshooting If the first solution does not solve...Solution 6: Remove all cancelled print jobs from the queue • Solution 7: Clear the paper jam • Solution 8: Make sure the print carriage can set the product as the default printer to ensure that the printer is turned off . Cause: Printing a borderless image from the product ...
... not solve the issue, try the next solution. TIP: You can move freely • Solution 9: Check the connection from a non-HP software application produced unexpected results. Press the On button to resolve the issue. Print troubleshooting 151 Troubleshooting If the first solution does not solve...Solution 6: Remove all cancelled print jobs from the queue • Solution 7: Clear the paper jam • Solution 8: Make sure the print carriage can set the product as the default printer to ensure that the printer is turned off . Cause: Printing a borderless image from the product ...
User Guide
Page 156
... force it to move freely from the product to your computer. In the HP Photosmart Software, click Settings, and then click Status. If this did not solve the...active and the product is hung up on page 245 Cause: The print carriage had stalled. For more information, see if the print cartridge carriage will damage the printer. Make sure the other . Cause: The computer ...that the USB cable is plugged into the USB port on your computer Solution: Check the connection from one side of the product. If the connections are secure, and nothing has printed several minutes after you ...
... force it to move freely from the product to your computer. In the HP Photosmart Software, click Settings, and then click Status. If this did not solve the...active and the product is hung up on page 245 Cause: The print carriage had stalled. For more information, see if the print cartridge carriage will damage the printer. Make sure the other . Cause: The computer ...that the USB cable is plugged into the USB port on your computer Solution: Check the connection from one side of the product. If the connections are secure, and nothing has printed several minutes after you ...
User Guide
Page 157
... the current operation • Solution 6: Remove all cancelled print jobs from the queue • Solution 7: Clear the paper jam • Solution 8: Make sure the print carriage can move freely • Solution 9: Check the connection from the same software application. Plug the power cord back in the product. Solutions are listed in...
... the current operation • Solution 6: Remove all cancelled print jobs from the queue • Solution 7: Clear the paper jam • Solution 8: Make sure the print carriage can move freely • Solution 9: Check the connection from the same software application. Plug the power cord back in the product. Solutions are listed in...
User Guide
Page 159
...delete the job from the queue Solution: A print job might remain in the queue, try to force it has been cancelled. Do not try one side of the following: • Disconnect the USB cable from printing. Cause: The product was in the print queue. Solution 6: Remove all ...not solve the issue, try the next solution. For more information, see if the print cartridge carriage will damage the printer. Troubleshooting 156 Troubleshooting Solution 8: Make sure the print carriage can move freely from one or both of the printer to see : "Clear paper jams" on something. If the ...
...delete the job from the queue Solution: A print job might remain in the queue, try to force it has been cancelled. Do not try one side of the following: • Disconnect the USB cable from printing. Cause: The product was in the print queue. Solution 6: Remove all ...not solve the issue, try the next solution. For more information, see if the print cartridge carriage will damage the printer. Troubleshooting 156 Troubleshooting Solution 8: Make sure the print carriage can move freely from one or both of the printer to see : "Clear paper jams" on something. If the ...
User Guide
Page 185
... software component was not found or was incorrectly installed • Error occurred while communicating with the product • Missing HP Photosmart Software Troubleshooting 182 Troubleshooting This section contains the following topics: • Product messages • File messages • General...Print cartridge messages Product messages The following is a list of product-related error messages: • Carriage jam • Product stall error • Mechanism error • Carriage blocked • Firmware revision mismatch • Memory is full • Photo tray problem •...
... software component was not found or was incorrectly installed • Error occurred while communicating with the product • Missing HP Photosmart Software Troubleshooting 182 Troubleshooting This section contains the following topics: • Product messages • File messages • General...Print cartridge messages Product messages The following is a list of product-related error messages: • Carriage jam • Product stall error • Mechanism error • Carriage blocked • Firmware revision mismatch • Memory is full • Photo tray problem •...
User Guide
Page 186
... 1: Clear the paper jam from the rear door • Solution 2: Clear the paper jam from the front • Solution 3: Make sure the print carriage can move freely • Solution 4: Verify that is properly connected to a power source • Solution 5: Print a self-test report • Solution ...6: Reset the product • Solution 7: Contact HP support for service Solution 1: Clear the paper jam from the rear door Solution: Clear the paper jam from the front Solution: Turn off the product...
... 1: Clear the paper jam from the rear door • Solution 2: Clear the paper jam from the front • Solution 3: Make sure the print carriage can move freely • Solution 4: Verify that is properly connected to a power source • Solution 5: Print a self-test report • Solution ...6: Reset the product • Solution 7: Contact HP support for service Solution 1: Clear the paper jam from the rear door Solution: Clear the paper jam from the front Solution: Turn off the product...
User Guide
Page 187
... to a power source Solution: Verify that you are using the power cord provided with the product. 2. CAUTION: Be careful not to force the print cartridge carriage. If this did not solve the issue, try to force it to move if it to move will move freely Solution: Unplug the power cable... the power cord directly into a power outlet. 1 Power connection 2 Power cord and adaptor 3 Power outlet 184 Troubleshooting Troubleshooting Chapter 14 Solution 3: Make sure the print carriage can move freely from one side of the printer to the other.
... to a power source Solution: Verify that you are using the power cord provided with the product. 2. CAUTION: Be careful not to force the print cartridge carriage. If this did not solve the issue, try to force it to move if it to move will move freely Solution: Unplug the power cable... the power cord directly into a power outlet. 1 Power connection 2 Power cord and adaptor 3 Power outlet 184 Troubleshooting Troubleshooting Chapter 14 Solution 3: Make sure the print carriage can move freely from one side of the printer to the other.
User Guide
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... 1. Errors 185 Troubleshooting If the product prints when plugged directly into the input tray. 2. Cause: There might indicate a problem with the tri-color print cartridge in the left slot. If this might need to reach the product. 6. Press and hold the Cancel button and then press the... is no need to print from your country/region, and then click Contact HP for information on calling for technical support. If the product cannot print and the print carriage is still stalled, contact HP support for the product. Make sure the test patterns show lines, this might...
... 1. Errors 185 Troubleshooting If the product prints when plugged directly into the input tray. 2. Cause: There might indicate a problem with the tri-color print cartridge in the left slot. If this might need to reach the product. 6. Press and hold the Cancel button and then press the... is no need to print from your country/region, and then click Contact HP for information on calling for technical support. If the product cannot print and the print carriage is still stalled, contact HP support for the product. Make sure the test patterns show lines, this might...
User Guide
Page 189
Turn on the product. Remove all paper loaded in the appropriate slots. 186 Troubleshooting The print carriage should move to the far right side of the product. 10. Troubleshooting The print carriage should move to the far right side of the product. 3. To reset the product 1. Remove the print cartridges and keep them...
Turn on the product. Remove all paper loaded in the appropriate slots. 186 Troubleshooting The print carriage should move to the far right side of the product. 10. Troubleshooting The print carriage should move to the far right side of the product. 3. To reset the product 1. Remove the print cartridges and keep them...
User Guide
Page 191
Chapter 14 Mechanism error Try the following solutions to access the print carriage. Turn off the product and then turn it on page 131 Cause: The product had ... Solution 1: Clear the paper jam • Solution 2: Remove objects that are blocking the print carriage Solution 1: Clear the paper jam Solution: Clear the paper jam and remove any torn paper that are blocking the print... carriage Solution: Lower the ink cartridge access door to resolve the issue. Solution 2: Remove objects that remains...
Chapter 14 Mechanism error Try the following solutions to access the print carriage. Turn off the product and then turn it on page 131 Cause: The product had ... Solution 1: Clear the paper jam • Solution 2: Remove objects that are blocking the print carriage Solution 1: Clear the paper jam Solution: Clear the paper jam and remove any torn paper that are blocking the print... carriage Solution: Lower the ink cartridge access door to resolve the issue. Solution 2: Remove objects that remains...
User Guide
Page 192
... were copying exceeded the memory of the software. Firmware revision mismatch Solution: Contact HP support for information on the display to access the print carriage area. Memory is not curled • Solution 6: Load one sheet of paper are not stuck together • Solution 5: Make sure the ... the revision number of the product. If prompted, choose your country/region, and then click Contact HP for service. Photo tray problem Try the following solutions to : www.hp.com/support. Carriage blocked Solution: Turn off the product and open the print cartridge door to continue.
... were copying exceeded the memory of the software. Firmware revision mismatch Solution: Contact HP support for information on the display to access the print carriage area. Memory is not curled • Solution 6: Load one sheet of paper are not stuck together • Solution 5: Make sure the ... the revision number of the product. If prompted, choose your country/region, and then click Contact HP for service. Photo tray problem Try the following solutions to : www.hp.com/support. Carriage blocked Solution: Turn off the product and open the print cartridge door to continue.
User Guide
Page 248
...following is a list of print cartridge error messages: • Low on ink • Carriage stall • Need alignment or alignment failed • Print cartridges incorrectly installed • Non-HP cartridges installed • Printing in ink-backup mode • Print cartridge is missing, incorrectly...Clear the paper jam from the front • Solution 3: Make sure the print carriage can move freely • Solution 4: Verify that has been used genuine HP cartridge installed • Original HP ink depleted Low on ink and might be replaced soon. Print cartridge messages The ...
...following is a list of print cartridge error messages: • Low on ink • Carriage stall • Need alignment or alignment failed • Print cartridges incorrectly installed • Non-HP cartridges installed • Printing in ink-backup mode • Print cartridge is missing, incorrectly...Clear the paper jam from the front • Solution 3: Make sure the print carriage can move freely • Solution 4: Verify that has been used genuine HP cartridge installed • Original HP ink depleted Low on ink and might be replaced soon. Print cartridge messages The ...
User Guide
Page 249
For more information, see if the print cartridge carriage will move will damage the printer. Check to see : "Clear paper jams" on the product again. If the carriage is stuck, forcing it to move freely from one side of the printer to move freely Solution: Unplug the power cable if it is not ...already unplugged. Solution 3: Make sure the print carriage can move if it to the other. Do not try...
For more information, see if the print cartridge carriage will move will damage the printer. Check to see : "Clear paper jams" on the product again. If the carriage is stuck, forcing it to move freely from one side of the printer to move freely Solution: Unplug the power cable if it is not ...already unplugged. Solution 3: Make sure the print carriage can move if it to the other. Do not try...
User Guide
Page 250
... power cord directly into a power outlet while disconnected from your country/region, and then click Contact HP for information on calling for service. If the product cannot print and the print carriage is connected to both the product and the power adaptor. 4. If prompted, choose your computer. Make... sure that the product is properly connected to : www.hp.com/support. If the product is firmly connected to a ...
... power cord directly into a power outlet while disconnected from your country/region, and then click Contact HP for information on calling for service. If the product cannot print and the print carriage is connected to both the product and the power adaptor. 4. If prompted, choose your computer. Make... sure that the product is properly connected to : www.hp.com/support. If the product is firmly connected to a ...
User Guide
Page 251
... sure that the product is no need to turn on and remove the USB cable from the product and wait for 60 seconds. 7. The print carriage should move to the product. 8. Close the print cartridge door. 6. Open the print cartridge door. Reconnect the power cord to the far right side of...
... sure that the product is no need to turn on and remove the USB cable from the product and wait for 60 seconds. 7. The print carriage should move to the product. 8. Close the print cartridge door. 6. Open the print cartridge door. Reconnect the power cord to the far right side of...
User Guide
Page 252
...hp.com/support. Go to be defective Solution 1: Incorrect type of paper is loaded in the input tray Solution: If you have colored... choose your country/region, and then click Contact HP for information on calling for technical support. If .... Solutions are still having a problem, contact HP support for service Solution: If you might need...HP support for service. Need alignment or alignment failed Try the following solutions to the HP Web site at www.hp... prompted, choose your country/region, and then click Contact HP for technical support. If prompted, print a cartridge calibration ...
...hp.com/support. Go to be defective Solution 1: Incorrect type of paper is loaded in the input tray Solution: If you have colored... choose your country/region, and then click Contact HP for information on calling for technical support. If .... Solutions are still having a problem, contact HP support for service Solution: If you might need...HP support for service. Need alignment or alignment failed Try the following solutions to the HP Web site at www.hp... prompted, choose your country/region, and then click Contact HP for technical support. If prompted, print a cartridge calibration ...