Basics Guide
Page 17
...while setting up the HP Photosmart hardware. Troubleshooting and support Hardware setup troubleshooting 15 If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software ... the On button too quickly. Open the Applications:Hewlett-Packard folder. 3. Plug in -One Installer. 7. Follow the onscreen instructions and the instructions provided in , and then press ... with the HP Photosmart. If not, then there might be a problem with the product Solution • Make sure the power cord is properly installed, double-click the HP Solution Center icon...
...while setting up the HP Photosmart hardware. Troubleshooting and support Hardware setup troubleshooting 15 If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software ... the On button too quickly. Open the Applications:Hewlett-Packard folder. 3. Plug in -One Installer. 7. Follow the onscreen instructions and the instructions provided in , and then press ... with the HP Photosmart. If not, then there might be a problem with the product Solution • Make sure the power cord is properly installed, double-click the HP Solution Center icon...
User Guide
Page 3
... series Help 3 2 Get to know the HP Photosmart Printer parts...5 Control panel features...6 4 Print Print documents...13 Print photos...14 Print envelopes...21 Print on specialty media...21 Print a Web page...22 5 Scan Scan to a computer...27 Scan to a memory card...28 6 Copy Copy...Cartridge warranty information 43 10 Solve a problem HP support...45 Uninstall and reinstall the software 48 Setup troubleshooting...49 Print quality troubleshooting...58 Print troubleshooting...73 Memory card troubleshooting 77 Copy troubleshooting...81 Scan troubleshooting...85 Errors...87 12 Technical ...
... series Help 3 2 Get to know the HP Photosmart Printer parts...5 Control panel features...6 4 Print Print documents...13 Print photos...14 Print envelopes...21 Print on specialty media...21 Print a Web page...22 5 Scan Scan to a computer...27 Scan to a memory card...28 6 Copy Copy...Cartridge warranty information 43 10 Solve a problem HP support...45 Uninstall and reinstall the software 48 Setup troubleshooting...49 Print quality troubleshooting...58 Print troubleshooting...73 Memory card troubleshooting 77 Copy troubleshooting...81 Scan troubleshooting...85 Errors...87 12 Technical ...
User Guide
Page 47
.../region, and language. 10 Solve a problem This section contains the following topics: • HP support • Uninstall and reinstall the software • Setup troubleshooting • Print quality troubleshooting • Print troubleshooting • Memory card troubleshooting • Copy troubleshooting • Scan troubleshooting • Errors HP support • Support process • HP support by phone • Additional...
.../region, and language. 10 Solve a problem This section contains the following topics: • HP support • Uninstall and reinstall the software • Setup troubleshooting • Print quality troubleshooting • Print troubleshooting • Memory card troubleshooting • Copy troubleshooting • Scan troubleshooting • Errors HP support • Support process • HP support by phone • Additional...
User Guide
Page 51
...Restart your computer before the HP Photosmart software is properly installed, double-click the HP Solution Center icon on the computer. This section contains the following topics: • The product will not turn on • I connected the USB cable, but I am having problems using a USB cable before... product, wait one minute, then restart it. 5. CAUTION: Do not connect the USB cable to the computer using the product with my computer • After setting up the product, it ). 3. If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software...
...Restart your computer before the HP Photosmart software is properly installed, double-click the HP Solution Center icon on the computer. This section contains the following topics: • The product will not turn on • I connected the USB cable, but I am having problems using a USB cable before... product, wait one minute, then restart it. 5. CAUTION: Do not connect the USB cable to the computer using the product with my computer • After setting up the product, it ). 3. If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software...
User Guide
Page 74
...box, click the Features tab, and then click Printer Services. Click the Device Services tab. 5. Solve a problem 72 Solve a problem In the Print Properties dialog box, click the Features tab, and then click the Printer Services button. If this...print cartridges needed to scan the page. When the On button stops flashing, the alignment is loaded in the input tray when you align the print cartridges, the alignment will fail. Also, if you have colored paper loaded in the ... complete and the page can also open the Printer Toolbox from the HP Photosmart Software 1.
...box, click the Features tab, and then click Printer Services. Click the Device Services tab. 5. Solve a problem 72 Solve a problem In the Print Properties dialog box, click the Features tab, and then click the Printer Services button. If this...print cartridges needed to scan the page. When the On button stops flashing, the alignment is loaded in the input tray when you align the print cartridges, the alignment will fail. Also, if you have colored paper loaded in the ... complete and the page can also open the Printer Toolbox from the HP Photosmart Software 1.
User Guide
Page 85
... trying the remaining solutions until the issue is not working as shown below. Solve a problem Cause: The original was too small. Parts of the original do not appear or are listed in the HP scanning software, and then print a copy of an original that was placed incorrectly on the glass ...8226; Solution 3: Wipe the glass and the back of the glass as expected Try the following solutions to make a large copy of a small original, scan the original into ...
... trying the remaining solutions until the issue is not working as shown below. Solve a problem Cause: The original was too small. Parts of the original do not appear or are listed in the HP scanning software, and then print a copy of an original that was placed incorrectly on the glass ...8226; Solution 3: Wipe the glass and the back of the glass as expected Try the following solutions to make a large copy of a small original, scan the original into ...
User Guide
Page 87
... retain the page layout. Cause: Automatic cropping was placed incorrectly on the glass. Scan troubleshooting 85 Sometimes this section to solve these scan problems: • Scanned image is blank • Scanned image is incorrectly cropped • Scanned image has incorrect page layout • Scanned image shows dotted lines instead of text • Text format is incorrect •...
... retain the page layout. Cause: Automatic cropping was placed incorrectly on the glass. Scan troubleshooting 85 Sometimes this section to solve these scan problems: • Scanned image is blank • Scanned image is incorrectly cropped • Scanned image has incorrect page layout • Scanned image shows dotted lines instead of text • Text format is incorrect •...
User Guide
Page 88
... cloth to resolve the issue. Solve a problem 86 Solve a problem Cause: The scan document settings were incorrect. Solutions are retained. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is one of the scan document settings in the software, and then ...text formatting. Chapter 10 Cause: If you planned to edit, the scanner might not have recognized color text. In the software, select the correct format so that the scanned text layout and formatting are listed in the software. Solution 3: Select the correct OCR language Solution...
... cloth to resolve the issue. Solve a problem 86 Solve a problem Cause: The scan document settings were incorrect. Solutions are retained. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is one of the scan document settings in the software, and then ...text formatting. Chapter 10 Cause: If you planned to edit, the scanner might not have recognized color text. In the software, select the correct format so that the scanned text layout and formatting are listed in the software. Solution 3: Select the correct OCR language Solution...
User Guide
Page 89
...is a list of product-related error messages: • Door open • Firmware revision mismatch • Memory is full • Scanner failure • Missing HP Photosmart Software Door open . Solve a problem Cause: The print cartridge door was open Solution: Close the print cartridge door. Errors 87 To install the OCR software, you are using... appear on your computer screen. NOTE: If you must re-insert the software disk and select OCR under the Custom installation options. Cause: The scan document settings were not set to interpret the characters it sees in the original, the...
...is a list of product-related error messages: • Door open • Firmware revision mismatch • Memory is full • Scanner failure • Missing HP Photosmart Software Door open . Solve a problem Cause: The print cartridge door was open Solution: Close the print cartridge door. Errors 87 To install the OCR software, you are using... appear on your computer screen. NOTE: If you must re-insert the software disk and select OCR under the Custom installation options. Cause: The scan document settings were not set to interpret the characters it sees in the original, the...
User Guide
Page 90
... then try plugging the power cord directly into your computer. If the problem persists, try to scan again. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Install the HP Photosmart Software • Solution 2: Turn on the product • Solution 3: Turn on calling...
... then try plugging the power cord directly into your computer. If the problem persists, try to scan again. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Install the HP Photosmart Software • Solution 2: Turn on the product • Solution 3: Turn on calling...
User Guide
Page 94
... printing error Solution: Borderless printing cannot occur with the most likely solution first. Cause: For scanning, there must be at least 50 MB of disk space • Card access error • Use only one card at a time • Card is inserted incorrectly • Card is damaged •...computer did not solve the issue, try the next solution. for example, delete temporary files. Install the tri-color print cartridge. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is a list of messages related to the documentation that run...
... printing error Solution: Borderless printing cannot occur with the most likely solution first. Cause: For scanning, there must be at least 50 MB of disk space • Card access error • Use only one card at a time • Card is inserted incorrectly • Card is damaged •...computer did not solve the issue, try the next solution. for example, delete temporary files. Install the tri-color print cartridge. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is a list of messages related to the documentation that run...
User Guide
Page 135
... B blank copy 84 scan 85 buttons, control panel 6 F fax poor quality printouts 61 fax problems poor print quality 61 file invalid name 91 supported formats 91 unreadable 90 firmware revision mismatch 88 fit to page fails 83 C color dull 66 connection problems HP All-in-One will not turn on ... margins incorrect 74 memory cards digital camera cannot read 77 error message 93 file unreadable 90 HP Photosmartcannot read 78 photos missing 90 troubleshoot 77 missing information from copy 83 text from scan 86 P paper recommended types 8 specifications 124 tips 12 phone support 45 phone support period...
... B blank copy 84 scan 85 buttons, control panel 6 F fax poor quality printouts 61 fax problems poor print quality 61 file invalid name 91 supported formats 91 unreadable 90 firmware revision mismatch 88 fit to page fails 83 C color dull 66 connection problems HP All-in-One will not turn on ... margins incorrect 74 memory cards digital camera cannot read 77 error message 93 file unreadable 90 HP Photosmartcannot read 78 photos missing 90 troubleshoot 77 missing information from copy 83 text from scan 86 P paper recommended types 8 specifications 124 tips 12 phone support 45 phone support period...
User Guide
Page 136
Index non-HP ink 100 previously used 119 print quality smeared ink 58 print settings print quality 58 printing with one ink cartridge 42 Printing Shortcuts tab 24 problems copy 81 error messages 87 print 73 scan 85 R recycle ink cartridges 126 regulatory notices regulatory model identification number 128 reinstall software 48 S scan blank 85 crop...
Index non-HP ink 100 previously used 119 print quality smeared ink 58 print settings print quality 58 printing with one ink cartridge 42 Printing Shortcuts tab 24 problems copy 81 error messages 87 print 73 scan 85 R recycle ink cartridges 126 regulatory notices regulatory model identification number 128 reinstall software 48 S scan blank 85 crop...