User Guide
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...statements accompanying such products and services. If the product does not operate normally, see Troubleshooting. There are explained in the documentation that comes with a qualified electrician. The only ...are trademarks of the marks are no one can step on the product. HP ColorSmart III and HP PhotoREt IV are U.S.-registered trademarks of the United States Environmental Protection Agency.... over the line cord, and the line cord cannot be liable for HP products and services are U.S. HP shall not be damaged. Copyright Information © 2006 Copyright Hewlett-Packard ...
...statements accompanying such products and services. If the product does not operate normally, see Troubleshooting. There are explained in the documentation that comes with a qualified electrician. The only ...are trademarks of the marks are no one can step on the product. HP ColorSmart III and HP PhotoREt IV are U.S.-registered trademarks of the United States Environmental Protection Agency.... over the line cord, and the line cord cannot be liable for HP products and services are U.S. HP shall not be damaged. Copyright Information © 2006 Copyright Hewlett-Packard ...
User Guide
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...gain access to HP Instant Support 77 myPrintMileage ...77 How Do I...78 Printer Services tab ...80 Using the HP Printer Utility (Macintosh 81 Viewing the HP Printer Utility panels 81 6 Troubleshooting Troubleshooting tips and resources 84 General troubleshooting tips ...85... programs running on the computer 91 Check the printer software settings 91 A large file is printing 91 The printer may be in Ink-backup Printing Mode 91 Blank...Something on the page is missing or incorrect 92 Check margin settings 92 The printer may be in Ink-backup Printing Mode 92 Verify the ink levels of the...
...gain access to HP Instant Support 77 myPrintMileage ...77 How Do I...78 Printer Services tab ...80 Using the HP Printer Utility (Macintosh 81 Viewing the HP Printer Utility panels 81 6 Troubleshooting Troubleshooting tips and resources 84 General troubleshooting tips ...85... programs running on the computer 91 Check the printer software settings 91 A large file is printing 91 The printer may be in Ink-backup Printing Mode 91 Blank...Something on the page is missing or incorrect 92 Check margin settings 92 The printer may be in Ink-backup Printing Mode 92 Verify the ink levels of the...
User Guide
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... pages are being picked up 99 Troubleshooting installation issues 100 Problems printing an alignment page 100 Problems installing software 100 Verify the computer requirements 100 Verify installation preliminaries 100 Reinstall the printer software 100 Clearing jams ...101 Tips... Understanding the printer lights ...110 8 HP supplies and accessories Ordering printing supplies through the Toolbox 116 Accessories ...117 Automatic two-sided printing accessory 117 USB cable ...117 Network interface ...117 Supplies ...118 Print cartridges ...118 Photo papers ...118 Inkjet papers ...119...
... pages are being picked up 99 Troubleshooting installation issues 100 Problems printing an alignment page 100 Problems installing software 100 Verify the computer requirements 100 Verify installation preliminaries 100 Reinstall the printer software 100 Clearing jams ...101 Tips... Understanding the printer lights ...110 8 HP supplies and accessories Ordering printing supplies through the Toolbox 116 Accessories ...117 Automatic two-sided printing accessory 117 USB cable ...117 Network interface ...117 Supplies ...118 Print cartridges ...118 Photo papers ...118 Inkjet papers ...119...
User Guide
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... and explains how to connect using a USB cable, how to install the printer software, how to connect to a network, and how to connect to take if necessary. ● HP supplies and accessories - Explains how to troubleshooting instructions), HP Instant Support, and the myPrintMileage Web site (which enhances the print quality of Conformity - Also contains...
... and explains how to connect using a USB cable, how to install the printer software, how to connect to a network, and how to connect to take if necessary. ● HP supplies and accessories - Explains how to troubleshooting instructions), HP Instant Support, and the myPrintMileage Web site (which enhances the print quality of Conformity - Also contains...
User Guide
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..., an electronic copy of this user's guide, and ordering information. Includes printer software, a utility that includes the Toolbox. ● Printer-driver onscreen help (Windows) - See HP Telephone Support. 4 Chapter 1 Welcome ENWW Contains tools to http://www.hp.com/support/. ● HP telephone support - See Troubleshooting ● Diagnostics page - Available from the following resources: ● Quick Start...
..., an electronic copy of this user's guide, and ordering information. Includes printer software, a utility that includes the Toolbox. ● Printer-driver onscreen help (Windows) - See HP Telephone Support. 4 Chapter 1 Welcome ENWW Contains tools to http://www.hp.com/support/. ● HP telephone support - See Troubleshooting ● Diagnostics page - Available from the following resources: ● Quick Start...
User Guide
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...Managing ink and media usage (myPrintMileage) 76 Chapter 5 Using the Toolbox ENWW Troubleshooting Contact HP To... Register your printer usage information. View help for solutions to common printer problems such as paper jams or software installation issues, and printing problems such ... device errors Provides immediate access to register the printer and display printer hardware information. Information tab Use the Information tab to information that can help for your printer usage, using the printer, troubleshooting, and contacting HP. To see a list of past device errors...
...Managing ink and media usage (myPrintMileage) 76 Chapter 5 Using the Toolbox ENWW Troubleshooting Contact HP To... Register your printer usage information. View help for solutions to common printer problems such as paper jams or software installation issues, and printing problems such ... device errors Provides immediate access to register the printer and display printer hardware information. Information tab Use the Information tab to information that can help for your printer usage, using the printer, troubleshooting, and contacting HP. To see a list of past device errors...
User Guide
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... ● Printing a demo page ● Printing a diagnostics page ● Resolving printing problems ● Poor print quality and unexpected printouts ● Resolving paper-feed problems ● Troubleshooting installation issues ● Clearing jams ● Resolving photo printing problems ● Resolving borderless printing problems ● Resolving banner printing problems ● Resolving automatic two-sided...
... ● Printing a demo page ● Printing a diagnostics page ● Resolving printing problems ● Poor print quality and unexpected printouts ● Resolving paper-feed problems ● Troubleshooting installation issues ● Clearing jams ● Resolving photo printing problems ● Resolving borderless printing problems ● Resolving banner printing problems ● Resolving automatic two-sided...
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Press the Power button to turn off the printer. 2. Wait about 20 seconds, and then reconnect the power cord. 4. To reset the printer 1. Press the Power button to turn on the printer. 84 Chapter 6 Troubleshooting ENWW Disconnect the power cord from the printer. 3. Troubleshooting tips and resources ● For a paper jam problem, see Clearing jams. ● For paper-feed problems, such as the paper skew, see Resolving paper-feed problems. Some printer problems can be resolved by resetting the printer.
Press the Power button to turn off the printer. 2. Wait about 20 seconds, and then reconnect the power cord. 4. To reset the printer 1. Press the Power button to turn on the printer. 84 Chapter 6 Troubleshooting ENWW Disconnect the power cord from the printer. 3. Troubleshooting tips and resources ● For a paper jam problem, see Clearing jams. ● For paper-feed problems, such as the paper skew, see Resolving paper-feed problems. Some printer problems can be resolved by resetting the printer.
User Guide
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... into place. ● All packing tapes and materials are removed from each one to the printer. For Mac OS, set as the default in their correct color-coded slots. General troubleshooting tips Ensure the following: ● Power light is on each print cartridge. ● Print... cartridge cradle latches and all covers are closed. See Printer specifications and Declaration of Conformity for more information. ...
... into place. ● All packing tapes and materials are removed from each one to the printer. For Mac OS, set as the default in their correct color-coded slots. General troubleshooting tips Ensure the following: ● Power light is on each print cartridge. ● Print... cartridge cradle latches and all covers are closed. See Printer specifications and Declaration of Conformity for more information. ...
User Guide
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Printing a demo page Printing a demo page without being connected to a computer verifies whether the printer is turned on. 2. Press and hold the Resume button for a few seconds. Make sure the printer is set up correctly. 1. The printer prints a demo page. 86 Chapter 6 Troubleshooting ENWW
Printing a demo page Printing a demo page without being connected to a computer verifies whether the printer is turned on. 2. Press and hold the Resume button for a few seconds. Make sure the printer is set up correctly. 1. The printer prints a demo page. 86 Chapter 6 Troubleshooting ENWW
User Guide
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... this process is not responding (nothing prints) Check printer setup See Troubleshooting tips and resources. If the printer is in a cool, dry location. See Printer specifications and Declaration of Conformity for the required operating environment for voltage requirements. If the problem persists, contact HP. Reset the printer. See Customer support and warranty. This process takes about...
... this process is not responding (nothing prints) Check printer setup See Troubleshooting tips and resources. If the printer is in a cool, dry location. See Printer specifications and Declaration of Conformity for the required operating environment for voltage requirements. If the problem persists, contact HP. Reset the printer. See Customer support and warranty. This process takes about...
User Guide
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Clean the electrical contacts on the print cartridges and print cartridge cradles: 1. Remove the print cartridge from the printer (see Inserting the print cartridges). 2. When this occurs, try cleaning the electrical contacts on the print cartridge cradle with a dry cotton swab. 90 Chapter 6 Troubleshooting ENWW The printer is rejecting the pen Poor contact between the print cartridges and print cartridge cradles may cause the pen to be rejected.
Clean the electrical contacts on the print cartridges and print cartridge cradles: 1. Remove the print cartridge from the printer (see Inserting the print cartridges). 2. When this occurs, try cleaning the electrical contacts on the print cartridge cradle with a dry cotton swab. 90 Chapter 6 Troubleshooting ENWW The printer is rejecting the pen Poor contact between the print cartridges and print cartridge cradles may cause the pen to be rejected.
User Guide
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... may need to be printing in Ink-backup Printing Mode. See Setting minimum margins. Check color print settings Make sure Print in Grayscale is not selected in Ink-backup Printing Mode The printer enters Ink-backup Printing Mode when one of the print cartridges is removed. The... Check for empty print cartridges If you are printing text and a blank page prints, the print cartridges might be in the printer driver. 92 Chapter 6 Troubleshooting ENWW Replace the missing print cartridge with a new one (see Inserting the print cartridges). If the Toolbox is removed from the...
... may need to be printing in Ink-backup Printing Mode. See Setting minimum margins. Check color print settings Make sure Print in Grayscale is not selected in Ink-backup Printing Mode The printer enters Ink-backup Printing Mode when one of the print cartridges is removed. The... Check for empty print cartridges If you are printing text and a blank page prints, the print cartridges might be in the printer driver. 92 Chapter 6 Troubleshooting ENWW Replace the missing print cartridge with a new one (see Inserting the print cartridges). If the Toolbox is removed from the...
User Guide
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...dull colored ● Colors are printed as black and white ● Wrong colors are printing ● Printout shows bleeding colors ● Colors do not line up properly ● Lines or dots are missing from HP Inkjet ...Using the print cartridges), and try to print again. 94 Chapter 6 Troubleshooting ENWW Make sure the media used meets HP specifications (see Selecting print media), and try to print again. The ...the print cartridges may be too moist or too rough. The printer may be in Ink-backup Printing Mode The printer enters Ink-backup Printing Mode when one (see Inserting the print...
...dull colored ● Colors are printed as black and white ● Wrong colors are printing ● Printout shows bleeding colors ● Colors do not line up properly ● Lines or dots are missing from HP Inkjet ...Using the print cartridges), and try to print again. 94 Chapter 6 Troubleshooting ENWW Make sure the media used meets HP specifications (see Selecting print media), and try to print again. The ...the print cartridges may be too moist or too rough. The printer may be in Ink-backup Printing Mode The printer enters Ink-backup Printing Mode when one (see Inserting the print...
User Guide
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...one (see the documentation included with your document. See Changing print settings. drop-down list. ● Increase the margins in the printer driver allow you can also access this feature from the What do you are good for printing drafts. For more slowly and smearing may... quality mode (for the project For best results, use the HP Photo or HP Gray Photo print cartridges to print color or black and white photos, and use the HP black print cartridge to print text documents. 96 Chapter 6 Troubleshooting ENWW Ink will dry more information, see Inserting the print cartridges...
...one (see the documentation included with your document. See Changing print settings. drop-down list. ● Increase the margins in the printer driver allow you can also access this feature from the What do you are good for printing drafts. For more slowly and smearing may... quality mode (for the project For best results, use the HP Photo or HP Gray Photo print cartridges to print color or black and white photos, and use the HP black print cartridge to print text documents. 96 Chapter 6 Troubleshooting ENWW Ink will dry more information, see Inserting the print cartridges...
User Guide
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... cartridges may need cleaning. See Using the print cartridges. 98 Chapter 6 Troubleshooting ENWW Colors do not line up properly Check the print cartridges The print cartridges are missing from text or graphics The printer may be in Ink-backup Printing Mode The printer enters Ink-backup Printing Mode when one (see Inserting the print...
... cartridges may need cleaning. See Using the print cartridges. 98 Chapter 6 Troubleshooting ENWW Colors do not line up properly Check the print cartridges The print cartridges are missing from text or graphics The printer may be in Ink-backup Printing Mode The printer enters Ink-backup Printing Mode when one (see Inserting the print...
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..., see Troubleshooting tips and resources. Restart your computer, and re-install the printer driver. See Uninstalling the printer software. 100 Chapter 6 Troubleshooting ENWW See Printer specifications and Declaration of Conformity. Problems installing software Verify the computer requirements Make sure the computer meets the system requirements. You can download the printer driver from http://www.hp.com/support...
..., see Troubleshooting tips and resources. Restart your computer, and re-install the printer driver. See Uninstalling the printer software. 100 Chapter 6 Troubleshooting ENWW See Printer specifications and Declaration of Conformity. Problems installing software Verify the computer requirements Make sure the computer meets the system requirements. You can download the printer driver from http://www.hp.com/support...
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3. Remove the rear cover from the input tray. 102 Chapter 6 Troubleshooting ENWW Lift up the output tray and remove any jammed paper from the duplex unit (if installed), remove any paper, and replace the rear cover. If the paper jam is not visible by removing the rear cover, remove the duplex unit to locate the jam. 4.
3. Remove the rear cover from the input tray. 102 Chapter 6 Troubleshooting ENWW Lift up the output tray and remove any jammed paper from the duplex unit (if installed), remove any paper, and replace the rear cover. If the paper jam is not visible by removing the rear cover, remove the duplex unit to locate the jam. 4.
User Guide
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... slider towards Cooler. Open the Paper Type/Quality panel and click the Color Options tab. 4. Open the printer driver (see Calibrating the color). Adjust the color tone sliders: If the colors are still tinted or incorrect, try the following settings: ● Select the ...tinted or incorrect, follow these steps: 1. Reprint the photograph. 104 Chapter 6 Troubleshooting ENWW Resolving photo printing problems Also see Poor print quality and unexpected printouts for color calibration. 2. Calibrate the color (see Printing a document). 2. On the Features tab (Windows) or the Paper...
... slider towards Cooler. Open the Paper Type/Quality panel and click the Color Options tab. 4. Open the printer driver (see Calibrating the color). Adjust the color tone sliders: If the colors are still tinted or incorrect, try the following settings: ● Select the ...tinted or incorrect, follow these steps: 1. Reprint the photograph. 104 Chapter 6 Troubleshooting ENWW Resolving photo printing problems Also see Poor print quality and unexpected printouts for color calibration. 2. Calibrate the color (see Printing a document). 2. On the Features tab (Windows) or the Paper...
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... ● If gaps appear at once. ● Make sure the unattached edge of the sheets, verify that the printer software is operating correctly. 106 Chapter 6 Troubleshooting ENWW Resolving banner printing problems ● Make sure the paper is loaded correctly ● Unfold and refold the paper when...that the correct paper for banner printing is used. Open the printer driver (see Printing a document). 2. On the Features tab (Windows) or the Paper Type/Quality panel (Macintosh), check the following settings: ● Make sure HP Banner Paper is selected as the paper type. ● Make ...
... ● If gaps appear at once. ● Make sure the unattached edge of the sheets, verify that the printer software is operating correctly. 106 Chapter 6 Troubleshooting ENWW Resolving banner printing problems ● Make sure the paper is loaded correctly ● Unfold and refold the paper when...that the correct paper for banner printing is used. Open the printer driver (see Printing a document). 2. On the Features tab (Windows) or the Paper Type/Quality panel (Macintosh), check the following settings: ● Make sure HP Banner Paper is selected as the paper type. ● Make ...