Service Manual
Page 37
... Handle transparencies by the edges. Transparencies The default output for all transparencies is the top output bin for all HP Color LaserJet 8550 printer models. The printer's internal color settings are supported in thickness. To prevent damage to the printer, transparencies must use adhesives compatible with the printer...F). WARNING! Envelopes The Envelope media-type setting in the printer driver has been optimized for the best print adhesion for most envelopes. The Heavy Paper mode might also work well for the best color quality if Transparency is low. Use the left (face-up...
... Handle transparencies by the edges. Transparencies The default output for all transparencies is the top output bin for all HP Color LaserJet 8550 printer models. The printer's internal color settings are supported in thickness. To prevent damage to the printer, transparencies must use adhesives compatible with the printer...F). WARNING! Envelopes The Envelope media-type setting in the printer driver has been optimized for the best print adhesion for most envelopes. The Heavy Paper mode might also work well for the best color quality if Transparency is low. Use the left (face-up...
Service Manual
Page 38
...about changing the printer driver settings, see page 513. The printer cannot detect the color of the printed colors. 36 Chapter 1 - Also, use only HP LaserJet soft gloss media in this printer. HP soft gloss is any paper from tray 1. In the printer driver, select Heavy Paper ...or Cardstock as white xerographic paper. Colored media Colored media should be able...
...about changing the printer driver settings, see page 513. The printer cannot detect the color of the printed colors. 36 Chapter 1 - Also, use only HP LaserJet soft gloss media in this printer. HP soft gloss is any paper from tray 1. In the printer driver, select Heavy Paper ...or Cardstock as white xerographic paper. Colored media Colored media should be able...
Service Manual
Page 64
...page. To find another dealer near you , call (1) (800) 752-0900 to frequently asked questions HP Technical Training (North America) Classes and schedules http://www.hp.com/go /support Software drivers, support documentation, and answers to find a dealer near you . 62 Chapter 2 - Service approach... Part numbers for other local phone numbers. If the local dealer is temporarily out of stock, use one of the numbers above or call the HP Customer Information Center at (1) (800) 752-0900. For information through the World Wide Web, visit the following numbers: U.S.: (1) (800) ...
...page. To find another dealer near you , call (1) (800) 752-0900 to frequently asked questions HP Technical Training (North America) Classes and schedules http://www.hp.com/go /support Software drivers, support documentation, and answers to find a dealer near you . 62 Chapter 2 - Service approach... Part numbers for other local phone numbers. If the local dealer is temporarily out of stock, use one of the numbers above or call the HP Customer Information Center at (1) (800) 752-0900. For information through the World Wide Web, visit the following numbers: U.S.: (1) (800) ...
Service Manual
Page 66
...Service approach EN Technical assistance List Server A list server is a phone-in fax service providing technical information for HP LaserJet end-users as well as additional instruction about the benefits of new or urgent information by sending e-mail to...(MSDSs) typeface and accessory information printer support software information toner information driver request form and Software Matrix 64 Chapter 2 - Receiving a fax requires a type 3 facsimile machine or fax card. HP ASAP HP ASAP (Automated Support Access Program) provides free technical support information 24 hours a day,...
...Service approach EN Technical assistance List Server A list server is a phone-in fax service providing technical information for HP LaserJet end-users as well as additional instruction about the benefits of new or urgent information by sending e-mail to...(MSDSs) typeface and accessory information printer support software information toner information driver request form and Software Matrix 64 Chapter 2 - Receiving a fax requires a type 3 facsimile machine or fax card. HP ASAP HP ASAP (Automated Support Access Program) provides free technical support information 24 hours a day,...
Service Manual
Page 68
...only Parts identification For service part number identification: (1) (916) 783-0804 Customer Information Centers For further technical assistance, service-authorized HP and dealer service personnel can contact the nearest Hewlett-Packard Customer Information Center at (1) (800) 752-0900 in North America. 66... - only Customer Support Sales Center For existing hardware and software service agreements: (1) (800) 386-1115, U.S. HP Software Distribution Center For printer drivers and application note orders: (1) (805) 257-5565 HP Direct For supplies and accessories orders: (1) (800) 538-8787, U.S.
...only Parts identification For service part number identification: (1) (916) 783-0804 Customer Information Centers For further technical assistance, service-authorized HP and dealer service personnel can contact the nearest Hewlett-Packard Customer Information Center at (1) (800) 752-0900 in North America. 66... - only Customer Support Sales Center For existing hardware and software service agreements: (1) (800) 386-1115, U.S. HP Software Distribution Center For printer drivers and application note orders: (1) (805) 257-5565 HP Direct For supplies and accessories orders: (1) (800) 538-8787, U.S.
Service Manual
Page 105
... appears on subsequent pages). FIRST mode is in CASSETTE mode, load media in tray 1 and configure the media type and size in the printer driver, then the printer does not feed the media (to prevent toner residue on the display. 4 Press SELECT to bring the printer online. In ...tray 1, the printer prints from the correct input tray. Selecting the mode for media loaded in the printer driver, and the printer automatically prints from tray 1. When tray 1 is loaded in the printer driver. If the correct width of the selection. 5 Press GO to save the selection. In CASSETTE mode, ...
... appears on subsequent pages). FIRST mode is in CASSETTE mode, load media in tray 1 and configure the media type and size in the printer driver, then the printer does not feed the media (to prevent toner residue on the display. 4 Press SELECT to bring the printer online. In ...tray 1, the printer prints from the correct input tray. Selecting the mode for media loaded in the printer driver, and the printer automatically prints from tray 1. When tray 1 is loaded in the printer driver. If the correct width of the selection. 5 Press GO to save the selection. In CASSETTE mode, ...
Service Manual
Page 112
...appears on the configuration page, on the control panel for the network administrator). To reset the HP TonerGauge: If the NEW TONER CARTRIDGE=NO message is no longer displayed on HP Color LaserJet 8550 MFP printers. Press - Operational overview EN When the top cover is closed after the ... through 4 if other cartridges have replaced one or more of the driver, and in the cartridges. When you have been replaced. 6 Press GO to exit the menu. 110 Chapter 3 - HP TonerGauge (HP Color LaserJet 8550) Note Note The HP TonerGauge feature is not enabled on the control panel and you replace an...
...appears on the configuration page, on the control panel for the network administrator). To reset the HP TonerGauge: If the NEW TONER CARTRIDGE=NO message is no longer displayed on HP Color LaserJet 8550 MFP printers. Press - Operational overview EN When the top cover is closed after the ... through 4 if other cartridges have replaced one or more of the driver, and in the cartridges. When you have been replaced. 6 Press GO to exit the menu. 110 Chapter 3 - HP TonerGauge (HP Color LaserJet 8550) Note Note The HP TonerGauge feature is not enabled on the control panel and you replace an...
Service Manual
Page 171
...by the collimator lens and the cylindrical lens, becoming a parallel beam. The laser beam then strikes the scanning mirror that rotates at a slower constant speed, which allows the laser beam to the laser driver PCA. Video signals sent from the scanning mirror travels through the focusing lens... and the reflecting mirror located in front of the laser/scanner unit) in the laser driver PCA, which suppress radio frequency emissions), and...
...by the collimator lens and the cylindrical lens, becoming a parallel beam. The laser beam then strikes the scanning mirror that rotates at a slower constant speed, which allows the laser beam to the laser driver PCA. Video signals sent from the scanning mirror travels through the focusing lens... and the reflecting mirror located in front of the laser/scanner unit) in the laser driver PCA, which suppress radio frequency emissions), and...
Service Manual
Page 181
... printer by the pick-up ) output bin. The printer has two overhead transparency sensors (PS1801 and PS1802, see figure 57 on transparencies through the printer driver or by selecting OHT as indicated in front of light emission and light reception units.
... printer by the pick-up ) output bin. The printer has two overhead transparency sensors (PS1801 and PS1802, see figure 57 on transparencies through the printer driver or by selecting OHT as indicated in front of light emission and light reception units.
Service Manual
Page 201
... integrated onto the printer formatter PCA. Power supply The 2,000-sheet input unit has an internal power supply that feeds paper to the paper deck driver. EN EPH controller board 199 The duplexer supports variable engine input speeds. 2,000-sheet input unit The 2,000-sheet input unit is a multi-speed high...
... integrated onto the printer formatter PCA. Power supply The 2,000-sheet input unit has an internal power supply that feeds paper to the paper deck driver. EN EPH controller board 199 The duplexer supports variable engine input speeds. 2,000-sheet input unit The 2,000-sheet input unit is a multi-speed high...
Service Manual
Page 203
... the PS31 and PS32 sensors in the VTU within the allotted time, the controller board PCA on the 2,000-sheet input unit, the paper deck driver runs the pick-up motor to rotate the pick-up, feed, and separation rollers. EN 2,000-sheet input unit 201 The paper level is detected...
... the PS31 and PS32 sensors in the VTU within the allotted time, the controller board PCA on the 2,000-sheet input unit, the paper deck driver runs the pick-up motor to rotate the pick-up, feed, and separation rollers. EN 2,000-sheet input unit 201 The paper level is detected...
Service Manual
Page 205
... in the 2,000-sheet input unit is lowered by switches SW701 through SW704 on the unit paper/tray size switch assembly. Then the paper deck driver turns on four pulleys by the PS34 sensor. The presence or absence of sheets decreases. The PS34 sensor also maintains the height of the paper...
... in the 2,000-sheet input unit is lowered by switches SW701 through SW704 on the unit paper/tray size switch assembly. Then the paper deck driver turns on four pulleys by the PS34 sensor. The presence or absence of sheets decreases. The PS34 sensor also maintains the height of the paper...
Service Manual
Page 208
... at the face-up to reflect the current multi-bin mailbox settings. From that print to the printer, the printer driver might need to be changed in the driver to reflect the chosen operating mode. Bidirectional environment - The method for the printer software. Power-on sequence During the... to the printer control panel. 206 Chapter 5 - For additional information, see the online help for changing the mode varies with the driver and type of operating system. The mode of operation can be set up bin. Note Configuring operating modes The network administrator chooses the mode...
... at the face-up to reflect the current multi-bin mailbox settings. From that print to the printer, the printer driver might need to be changed in the driver to reflect the chosen operating mode. Bidirectional environment - The method for the printer software. Power-on sequence During the... to the printer control panel. 206 Chapter 5 - For additional information, see the online help for changing the mode varies with the driver and type of operating system. The mode of operation can be set up bin. Note Configuring operating modes The network administrator chooses the mode...
Service Manual
Page 225
... are needed to service the printer: Phillips #1 magnetized screwdriver, 6-inch (152-mm) shaft Phillips #2 magnetized screwdriver, 6-inch (152-mm) shaft T-10, T-15, and T-20 Torx driver, 6-inch (152-mm) shaft Flat-blade #2 screwdriver Small pair of needle-nose pliers ESD equipment (see page 222). Penlight Can of compressed air If you...
... are needed to service the printer: Phillips #1 magnetized screwdriver, 6-inch (152-mm) shaft Phillips #2 magnetized screwdriver, 6-inch (152-mm) shaft T-10, T-15, and T-20 Torx driver, 6-inch (152-mm) shaft Flat-blade #2 screwdriver Small pair of needle-nose pliers ESD equipment (see page 222). Penlight Can of compressed air If you...
Service Manual
Page 369
..., and EIO cards) are removed from the network before beginning troubleshooting to troubleshoot copy module and document feeder problems. l The printer driver is installed on the Power Rating Label. l The printer is correct for software-related problems. EN Pre-troubleshooting checklist 367 l The...with any specific printer problem, make sure that the following conditions are met: l Remove the printer from the printer. Use the HP Color LaserJet 8550 MFP printer service manual to make sure that the failure is not associated with the network. l The operating environment is performed...
..., and EIO cards) are removed from the network before beginning troubleshooting to troubleshoot copy module and document feeder problems. l The printer driver is installed on the Power Rating Label. l The printer is correct for software-related problems. EN Pre-troubleshooting checklist 367 l The...with any specific printer problem, make sure that the following conditions are met: l Remove the printer from the printer. Use the HP Color LaserJet 8550 MFP printer service manual to make sure that the failure is not associated with the network. l The operating environment is performed...
Service Manual
Page 373
EN Printer message troubleshooting 371 HP EIO ERROR Event log message: 40.00.00 Description: An EIO accessory connection has been abnormally broken while transferring data from the printer. 2 Turn the ... page to verify that the EIO accessories are installed properly. 3 Check that all cables are connected to reset the printer. 3 Reconnect connector J1001 on the laser driver PCA and connector J205 on the controller board. 4 Reconnect connector J2 on beam detect PCA, relay connector J40, and connector J211 on the previous page...
EN Printer message troubleshooting 371 HP EIO ERROR Event log message: 40.00.00 Description: An EIO accessory connection has been abnormally broken while transferring data from the printer. 2 Turn the ... page to verify that the EIO accessories are installed properly. 3 Check that all cables are connected to reset the printer. 3 Reconnect connector J1001 on the laser driver PCA and connector J205 on the controller board. 4 Reconnect connector J2 on beam detect PCA, relay connector J40, and connector J211 on the previous page...
Service Manual
Page 374
...size. 4 Verify that an 11-by-17 inch-sized page was fed instead. = Media width specified in the printer driver or application = Media length specified in the printer driver or application Action: 1 Verify the correct size media (width and length) are loaded in tray 1. 2 Verify the paper... input tray and a different type was fed. = Input tray number (2, 3, or 4) = Media type specified in the printer driver or application = Media size specified in the printer driver or application Note: The size error in tray 1. Action: 1 Open and close the front door to tray 1. Troubleshooting EN For...
...size. 4 Verify that an 11-by-17 inch-sized page was fed instead. = Media width specified in the printer driver or application = Media length specified in the printer driver or application Action: 1 Verify the correct size media (width and length) are loaded in tray 1. 2 Verify the paper... input tray and a different type was fed. = Input tray number (2, 3, or 4) = Media type specified in the printer driver or application = Media size specified in the printer driver or application Note: The size error in tray 1. Action: 1 Open and close the front door to tray 1. Troubleshooting EN For...
Service Manual
Page 377
... 3 Measure the voltage across connector J211-7 (SCND) and J211-6 (GND) on . Numbered printer messages (continued) 51 LASER ERROR CYCLE POWER Description: Indicates that a laser malfunction has occurred. 52 SCANNER ERROR CYCLE POWER Description: Indicates that the scanner motor is turned on the controller board after ...Event log message: 52.00.00 Action: 1 Turn the printer off and on to reset the printer. 2 Reconnect connector J1001 on the laser driver PCA and connector J205 on the controller board. 3 Reconnect connector J2 on the beam detect PCA, relay connector J40, and connector J211 on...
... 3 Measure the voltage across connector J211-7 (SCND) and J211-6 (GND) on . Numbered printer messages (continued) 51 LASER ERROR CYCLE POWER Description: Indicates that a laser malfunction has occurred. 52 SCANNER ERROR CYCLE POWER Description: Indicates that the scanner motor is turned on the controller board after ...Event log message: 52.00.00 Action: 1 Turn the printer off and on to reset the printer. 2 Reconnect connector J1001 on the laser driver PCA and connector J205 on the controller board. 3 Reconnect connector J2 on the beam detect PCA, relay connector J40, and connector J211 on...
Service Manual
Page 396
... than what was pressed during a mount request. 394 Chapter 7 - CLEAR TRAY 4 JAM Event log message: None Description: The printer senses a media jam in the printer driver or application Load the media type and size indicated on page 436 for jammed media because the printer is a generic media jam message, the media... of the printer while removing the jammed media. Action: 1 Open the right upper door and remove the jammed media. = Media type specified in the printer driver or 2 application = Media size specified in tray 4.
... than what was pressed during a mount request. 394 Chapter 7 - CLEAR TRAY 4 JAM Event log message: None Description: The printer senses a media jam in the printer driver or application Load the media type and size indicated on page 436 for jammed media because the printer is a generic media jam message, the media... of the printer while removing the jammed media. Action: 1 Open the right upper door and remove the jammed media. = Media type specified in the printer driver or 2 application = Media size specified in tray 4.
Service Manual
Page 398
... the system administrator for information about the TONER LOW setting. Action: 1 From the host computer, delete data from the printer hard disk using the printer drivers or a disk management application. 2 To clear all data from the printer hard disk, reformat the printer hard disk from the printer control panel. To reformat...
... the system administrator for information about the TONER LOW setting. Action: 1 From the host computer, delete data from the printer hard disk using the printer drivers or a disk management application. 2 To clear all data from the printer hard disk, reformat the printer hard disk from the printer control panel. To reformat...