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For more information about printer communications, see page 13. Windows 3.1x 6 Insert the CD into your CD-ROM drive. 7 In the Program Manager, click File and then click Run. 10 10 When the Communication Test dialog box appears, click Test. 11 Do one of the following: • If the test is successful, skip the rest of this section and go to page 15. • If the test is not successful, click Troubleshoot and try to correct this problem, click OK. If you cannot correct this problem.
For more information about printer communications, see page 13. Windows 3.1x 6 Insert the CD into your CD-ROM drive. 7 In the Program Manager, click File and then click Run. 10 10 When the Communication Test dialog box appears, click Test. 11 Do one of the following: • If the test is successful, skip the rest of this section and go to page 15. • If the test is not successful, click Troubleshoot and try to correct this problem, click OK. If you cannot correct this problem.
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... and go to page 15. • If the test is not successful, click Troubleshoot and try to a letter other than "d", type that letter instead. 9 When the opening screen appears, click Install the HP DeskJet 690C Series Software on the screen. If your PC and follow the instructions on your... CD-ROM drive is complete. If you to restart Windows, the installation is assigned to correct this problem, click OK. 8 Type d:\setup and click OK. For more information about printer communications,...
... and go to page 15. • If the test is not successful, click Troubleshoot and try to a letter other than "d", type that letter instead. 9 When the opening screen appears, click Install the HP DeskJet 690C Series Software on the screen. If your PC and follow the instructions on your... CD-ROM drive is complete. If you to restart Windows, the installation is assigned to correct this problem, click OK. 8 Type d:\setup and click OK. For more information about printer communications,...
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... to restart Windows, the installation is complete. Installing from your PC and follow the instructions on the screen. For more information about printer communications, see page 14. 10 When the installer instructs you cannot correct this problem. Remove the disk from Disks Windows 95, Windows... this problem, click OK. If your disk drive is not successful, click Troubleshoot and try to a letter other than "a", type that letter instead. 9 When the opening screen appears, click Install the HP DeskJet 690C Series Software on the taskbar and then click Run. If something goes ...
... to restart Windows, the installation is complete. Installing from your PC and follow the instructions on the screen. For more information about printer communications, see page 14. 10 When the installer instructs you cannot correct this problem. Remove the disk from Disks Windows 95, Windows... this problem, click OK. If your disk drive is not successful, click Troubleshoot and try to a letter other than "a", type that letter instead. 9 When the opening screen appears, click Install the HP DeskJet 690C Series Software on the taskbar and then click Run. If something goes ...
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...color 18 About photographs and pictures 19 How to print a photograph 21 ᕣ Printing on Different Kinds of Paper 24 Banners 25 Envelopes 29 Transparencies 33 Labels 36 Cards 38 ᕤ How to Get the Most Out of Your Printer 41 ᕥ Getting Help When Things Go Wrong 43 The HP Toolbox 44 Troubleshooting... with the HP Toolbox 45 What the buttons and lights do 48 HP Customer Support 49 ᕦ More About Your Printer 52 System requirements 53 ...
...color 18 About photographs and pictures 19 How to print a photograph 21 ᕣ Printing on Different Kinds of Paper 24 Banners 25 Envelopes 29 Transparencies 33 Labels 36 Cards 38 ᕤ How to Get the Most Out of Your Printer 41 ᕥ Getting Help When Things Go Wrong 43 The HP Toolbox 44 Troubleshooting... with the HP Toolbox 45 What the buttons and lights do 48 HP Customer Support 49 ᕦ More About Your Printer 52 System requirements 53 ...
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...q If the printer detects a problem, it displays a message on page 55. or sn ame jstujn de d diam noft juestk ut labore qusft vo sed kitft ghocknor See page 44 q If you notice that something goes wrong during printing. To find out how to the HP Toolbox.) Click the Troubleshooting tab. What ... spite of paper jams in the HP Toolbox and follow the instructions on the screen. (See page 44 to find out how to get to clean or replace them, see the instructions beginning on your best efforts, something is wrong, click the Troubleshooting tab in the printer or nothing happens at all.
...q If the printer detects a problem, it displays a message on page 55. or sn ame jstujn de d diam noft juestk ut labore qusft vo sed kitft ghocknor See page 44 q If you notice that something goes wrong during printing. To find out how to the HP Toolbox.) Click the Troubleshooting tab. What ... spite of paper jams in the HP Toolbox and follow the instructions on the screen. (See page 44 to find out how to get to clean or replace them, see the instructions beginning on your best efforts, something is wrong, click the Troubleshooting tab in the printer or nothing happens at all.
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...; Slide the paper adjusters so that it . ᕥ Print the envelopes. AFTER PRINTING q Reset the Paper Size and Paper Type on next. Handy Hints HP on small envelopes such as Invitation A2 or C6, you need to release it slides under the upper (OUT) tray. Press the lower-inside portion... dialog box for whatever you 're printing on the Web You can get the latest product information, troubleshoot problems, and download the latest printer software from the HP Web site at http://www.hp.com or http://www.hp.com/go/ peripherals. If you 'll be printing on the Setup tab of the envelope.
...; Slide the paper adjusters so that it . ᕥ Print the envelopes. AFTER PRINTING q Reset the Paper Size and Paper Type on next. Handy Hints HP on small envelopes such as Invitation A2 or C6, you need to release it slides under the upper (OUT) tray. Press the lower-inside portion... dialog box for whatever you 're printing on the Web You can get the latest product information, troubleshoot problems, and download the latest printer software from the HP Web site at http://www.hp.com or http://www.hp.com/go/ peripherals. If you 'll be printing on the Setup tab of the envelope.
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43 Getting Help When Things Go Wrong The HP Toolbox Troubleshooting with the HP Toolbox What the buttons and lights do HP Customer Support In this chapter tells you everything you need to troubleshoot and solve problems with your printer. If you need additional assistance, this chapter You will find information on how to know about contacting HP Customer Support.
43 Getting Help When Things Go Wrong The HP Toolbox Troubleshooting with the HP Toolbox What the buttons and lights do HP Customer Support In this chapter tells you everything you need to troubleshoot and solve problems with your printer. If you need additional assistance, this chapter You will find information on how to know about contacting HP Customer Support.
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...'s on your desktop when you 're printing. Click the HP Toolbox taskbar button. You can also doubleclick the HP Toolbox icon in the HP DeskJet Utilities group in the Program Manager. This button appears on your desktop. Windows 3.1x If you close the HP Toolbox, it . Windows 95, Windows 98, and Windows... find it reappears when you start your computer. For each Windows system, here are a couple of the screen when the HP Toolbox is always on the taskbar at the bottom of places to troubleshoot your printing problems. It even aligns and cleans your print cartridges for you.
...'s on your desktop when you 're printing. Click the HP Toolbox taskbar button. You can also doubleclick the HP Toolbox icon in the HP DeskJet Utilities group in the Program Manager. This button appears on your desktop. Windows 3.1x If you close the HP Toolbox, it . Windows 95, Windows 98, and Windows... find it reappears when you start your computer. For each Windows system, here are a couple of the screen when the HP Toolbox is always on the taskbar at the bottom of places to troubleshoot your printing problems. It even aligns and cleans your print cartridges for you.
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With a few clicks of the mouse, you'll find a solution is to be the problem? ᕥ Explore the possibilities! 45 Troubleshooting with the HP Toolbox When problems occur, the quickest way to find your specific problem and details on how to fix it. ᕡ Double-click the HP Toolbox shortcut (or icon) on your desktop! ᕢ Then click the Troubleshooting tab. ᕣ Click the appropriate category (see the next page for an overview). ᕤ What seems to use the "online" troubleshooting feature.
With a few clicks of the mouse, you'll find a solution is to be the problem? ᕥ Explore the possibilities! 45 Troubleshooting with the HP Toolbox When problems occur, the quickest way to find your specific problem and details on how to fix it. ᕡ Double-click the HP Toolbox shortcut (or icon) on your desktop! ᕢ Then click the Troubleshooting tab. ᕣ Click the appropriate category (see the next page for an overview). ᕤ What seems to use the "online" troubleshooting feature.
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...inkjet printers and that you 've selected the correct orientation (Portrait or Landscape) on the printed page, align the print cartridges. Margin settings. q The elements are dull or bleeding into each other, make sure all cables are plugged in Step 4 of the setup guide. If the colors... tri-color print cartridge. In the HP Toolbox, click the Printer Services tab, and then click Align the print cartridges. Communications. Try turning your computer and printer off around the edges, check your printer.) q Make sure you 're using a bidirectional cable. 46 Troubleshooting The ...
...inkjet printers and that you 've selected the correct orientation (Portrait or Landscape) on the printed page, align the print cartridges. Margin settings. q The elements are dull or bleeding into each other, make sure all cables are plugged in Step 4 of the setup guide. If the colors... tri-color print cartridge. In the HP Toolbox, click the Printer Services tab, and then click Align the print cartridges. Communications. Try turning your computer and printer off around the edges, check your printer.) q Make sure you 're using a bidirectional cable. 46 Troubleshooting The ...
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... Banner on your default printer, click the Troubleshooting tab in the HP Toolbox, and then click A blank page came out of ink. To check your screen. If the paper jams, make sure you 've selected the HP DeskJet 690C Series printer as it clicks into the printer at once, be using.... Replace the cartridges as color photographs, take a while to the right until it passes through the printer, the paper might have run out of the printer 47 You're having trouble printing a banner Be patient. Complex documents, such as shown in your printer should be inappropriate for part...
... Banner on your default printer, click the Troubleshooting tab in the HP Toolbox, and then click A blank page came out of ink. To check your screen. If the paper jams, make sure you 've selected the HP DeskJet 690C Series printer as it clicks into the printer at once, be using.... Replace the cartridges as color photographs, take a while to the right until it passes through the printer, the paper might have run out of the printer 47 You're having trouble printing a banner Be patient. Complex documents, such as shown in your printer should be inappropriate for part...
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Press Resume to the printer. See the Troubleshooting tab in the tray. Then check your printer. Turned off and Turned off Steadily lit and Turned off Steadily lit and Blinking Blinking and Turned off the printer. The printer is open. Close the top cover of the printer if it needs attention from ...paper is operating correctly and when it is in the ready-to-print state. In general, the lights indicate when the printer is correctly loaded in the HP Toolbox. A problem exists with the dots on the front of the print cartridge cradle. At the computer, cancel any...
Press Resume to the printer. See the Troubleshooting tab in the tray. Then check your printer. Turned off and Turned off Steadily lit and Turned off Steadily lit and Blinking Blinking and Turned off the printer. The printer is open. Close the top cover of the printer if it needs attention from ...paper is operating correctly and when it is in the ready-to-print state. In general, the lights indicate when the printer is correctly loaded in the HP Toolbox. A problem exists with the dots on the front of the print cartridge cradle. At the computer, cancel any...
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...charges apply. Calling HP Customer Support To speak with someone to verify that : q You have the following numbers. q You have checked your user's guide and online troubleshooting for installation troubleshooting tips. This service is on the back of your printer. Free support ...for online technical assistance, call us . q Your printer's model number (the label is free of charge during the...
...charges apply. Calling HP Customer Support To speak with someone to verify that : q You have the following numbers. q You have checked your user's guide and online troubleshooting for installation troubleshooting tips. This service is on the back of your printer. Free support ...for online technical assistance, call us . q Your printer's model number (the label is free of charge during the...
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...Troubleshooting HP Toolbox 45 online 11, 32, 43 technical support 49 types of assistance 11, 32, 43 Hewlett-Packard, reaching online 49 HP ColorSmart 18 HP Control Panel for MS-DOS 64 HP DIRECT, ordering from 5, 62 HP Greeting Card Paper Kit 39 HP Inkjet print cartridges See print cartridges HP papers 5, 20, 25, 33, 61 HP Photo Color Kits 61 HP...Tablet option 14 HP Toolbox as help resource 45 finding 44 icon 10 Printer Services tab 11, 46 Troubleshooting tab 11, 45 HP Web site 49 I IN tray 3, 6-7, 10, 14-15, 60 index cards 38 ink bleeding 6, 46 misaligned colors 46 non-HP 54 refilling cartridges...
...Troubleshooting HP Toolbox 45 online 11, 32, 43 technical support 49 types of assistance 11, 32, 43 Hewlett-Packard, reaching online 49 HP ColorSmart 18 HP Control Panel for MS-DOS 64 HP DIRECT, ordering from 5, 62 HP Greeting Card Paper Kit 39 HP Inkjet print cartridges See print cartridges HP papers 5, 20, 25, 33, 61 HP Photo Color Kits 61 HP...Tablet option 14 HP Toolbox as help resource 45 finding 44 icon 10 Printer Services tab 11, 46 Troubleshooting tab 11, 45 HP Web site 49 I IN tray 3, 6-7, 10, 14-15, 60 index cards 38 ink bleeding 6, 46 misaligned colors 46 non-HP 54 refilling cartridges...
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...minimum 53 T Tablet option 14 taskbar 10 technical support 49 testing printer cable 46, 53 textured paper 5, 6 toolbox See HP Toolbox transparencies ink drying times 35 print settings 33 printing 33-35...15, 60 OUT 3, 9, 14-15, 60 triplicate forms 6 troubleshooting 45-50 See also help banners 27, 47 blank page 47 cartridges 46 colors missing or wrong 10, 46 communications 53 double-sided documents 14... 10-11, 45, 46-47 splotchy printing 11, 46 transparencies 34 uneven printing 11 75 Troubleshooting tab (HP Toolbox) 11, 45 t-shirts 16 two-sided printing 5, 14-15 two-way communication 46, 47...
...minimum 53 T Tablet option 14 taskbar 10 technical support 49 testing printer cable 46, 53 textured paper 5, 6 toolbox See HP Toolbox transparencies ink drying times 35 print settings 33 printing 33-35...15, 60 OUT 3, 9, 14-15, 60 triplicate forms 6 troubleshooting 45-50 See also help banners 27, 47 blank page 47 cartridges 46 colors missing or wrong 10, 46 communications 53 double-sided documents 14... 10-11, 45, 46-47 splotchy printing 11, 46 transparencies 34 uneven printing 11 75 Troubleshooting tab (HP Toolbox) 11, 45 t-shirts 16 two-sided printing 5, 14-15 two-way communication 46, 47...