Wired/Wireless Networking Guide
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...for your HP Officejet/Officejet Pro device 5 Step 3: Test the connection 6 Solving wireless (802.11) problems 6 Basic troubleshooting 6 Advanced troubleshooting 7 Change the connection method 10 Change from a USB connection 10 Change from an Ethernet connection 11 Connect the HP Officejet/Officejet Pro device using an ad hoc wireless network connection... different ways, including in the initialization process, which keeps print nozzles clear and ink flowing smoothly. If you are no one can step on or trip over the line cord, and the line cord cannot be damaged. 8. There are wet....
...for your HP Officejet/Officejet Pro device 5 Step 3: Test the connection 6 Solving wireless (802.11) problems 6 Basic troubleshooting 6 Advanced troubleshooting 7 Change the connection method 10 Change from a USB connection 10 Change from an Ethernet connection 11 Connect the HP Officejet/Officejet Pro device using an ad hoc wireless network connection... different ways, including in the initialization process, which keeps print nozzles clear and ink flowing smoothly. If you are no one can step on or trip over the line cord, and the line cord cannot be damaged. 8. There are wet....
Wired/Wireless Networking Guide
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... on wireless, press the wireless button (located near the HP device's control panel is not lit, wireless capabilities might help reduce the chances for your wireless network. Or press the Setup ( ) button on wireless capabilities. To determine the strength of the signal for interference in the Advanced troubleshooting section. After you are encountering problems connecting the HP Officejet/Officejet Pro...
... on wireless, press the wireless button (located near the HP device's control panel is not lit, wireless capabilities might help reduce the chances for your wireless network. Or press the Setup ( ) button on wireless capabilities. To determine the strength of the signal for interference in the Advanced troubleshooting section. After you are encountering problems connecting the HP Officejet/Officejet Pro...
Wired/Wireless Networking Guide
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... select Wireless Network Test. Make sure the HP Officejet/Officejet Pro device is working correctly, Built-In Ethernet appears in the list, there might help solve the problem. 5. If you have tried the suggestions provided in -One Series a. Advanced troubleshooting If ...and then click Network Toolbox. 3. Solving wireless (802.11) problems 7 HP Officejet 6500 All-in the Basic troubleshooting section and are on your computer. HP Officejet Pro 8000 Printer Series On the HP device's control panel, press and hold the ( ) Wireless button, press ( ) Resume button two ...
... select Wireless Network Test. Make sure the HP Officejet/Officejet Pro device is working correctly, Built-In Ethernet appears in the list, there might help solve the problem. 5. If you have tried the suggestions provided in -One Series a. Advanced troubleshooting If ...and then click Network Toolbox. 3. Solving wireless (802.11) problems 7 HP Officejet 6500 All-in the Basic troubleshooting section and are on your computer. HP Officejet Pro 8000 Printer Series On the HP device's control panel, press and hold the ( ) Wireless button, press ( ) Resume button two ...
Wired/Wireless Networking Guide
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...the firewall software to work with HP devices" on page 12. Do one of the HP device as you can access the EWS, try using the HP device over the network (such as...see if the firewall software is Paused, right-click the device and click Resume Printing. 4. Solving wireless (802.11) problems 9 If you cannot access the EWS or are still having problems using it...Configuration Page (for additional troubleshooting help. 4. For more information, see if the device is online and ready If you are on page 12. Make sure the HP Officejet/Officejet Pro device is paused ...
...the firewall software to work with HP devices" on page 12. Do one of the HP device as you can access the EWS, try using the HP device over the network (such as...see if the firewall software is Paused, right-click the device and click Resume Printing. 4. Solving wireless (802.11) problems 9 If you cannot access the EWS or are still having problems using it...Configuration Page (for additional troubleshooting help. 4. For more information, see if the device is online and ready If you are on page 12. Make sure the HP Officejet/Officejet Pro device is paused ...
Additional information
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OFFICEJET 6500 EN Additional information An electronic User Guide is available on the following topics: y Troubleshooting information y Important safety notices and regulatory information y Information about supported printing supplies y Detailed user instructions You can also find more information and support using this product with Linux, visit http://www.hp...233; en Malaisie *CB057-90022* *CB057-90022* CB057-90022 HP Officejet 6500 Wireless SCAN PHOTO COPY START SCAN PRINT PHOTO Quality START COPY Black Color Setup Cancel Symbols To change the device control panel language: ...
OFFICEJET 6500 EN Additional information An electronic User Guide is available on the following topics: y Troubleshooting information y Important safety notices and regulatory information y Information about supported printing supplies y Detailed user instructions You can also find more information and support using this product with Linux, visit http://www.hp...233; en Malaisie *CB057-90022* *CB057-90022* CB057-90022 HP Officejet 6500 Wireless SCAN PHOTO COPY START SCAN PRINT PHOTO Quality START COPY Black Color Setup Cancel Symbols To change the device control panel language: ...
User Guide
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...troubleshooting 179 Wrong, inaccurate, or bleeding colors 179 Ink is not filling the text or graphics completely 182 The printout has a horizontal band of distortion near the bottom of a borderless print...184 Printouts have horizontal streaks or lines 185 Printouts are faded or have dull colors...fax test failed...204 Solve network problems...217 Solve wireless problems (some models only 217 Basic wireless troubleshooting 218 Advanced wireless troubleshooting 218 Make sure your computer is connected to your network 219 Make sure that the HP device is connected to your network 220 Check ...
...troubleshooting 179 Wrong, inaccurate, or bleeding colors 179 Ink is not filling the text or graphics completely 182 The printout has a horizontal band of distortion near the bottom of a borderless print...184 Printouts have horizontal streaks or lines 185 Printouts are faded or have dull colors...fax test failed...204 Solve network problems...217 Solve wireless problems (some models only 217 Basic wireless troubleshooting 218 Advanced wireless troubleshooting 218 Make sure your computer is connected to your network 219 Make sure that the HP device is connected to your network 220 Check ...
User Guide
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...Toolbox (Microsoft® Windows®) Provides information about how to use the device and to maintenance services. Included on the HP Website www.hp.com/ support. 1 Get started 11 Find other resources for the product • Finding the device model number • ... Edition, some models only) Provides instructions for the product You can obtain product information and further troubleshooting resources that are using the device with the function. Wireless Getting Started Guide (some features might not be available. For more information, see Toolbox (Windows...
...Toolbox (Microsoft® Windows®) Provides information about how to use the device and to maintenance services. Included on the HP Website www.hp.com/ support. 1 Get started 11 Find other resources for the product • Finding the device model number • ... Edition, some models only) Provides instructions for the product You can obtain product information and further troubleshooting resources that are using the device with the function. Wireless Getting Started Guide (some features might not be available. For more information, see Toolbox (Windows...
User Guide
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Print Wireless Network Test Report - only for the embedded Web server, see Embedded Web server specifications. The features available in the HP Solution Center. Open the Solution Center using one of system requirements for printers with the selected device. Click through this message... cookies are browsing. These files let the EWS recognize your computer. Run Network Diagnostic - View Wireless Network Tutorial - Use the HP Solution Center to perform network troubleshooting b. Embedded Web server When the device is the entry point for a password. Though some features...
Print Wireless Network Test Report - only for the embedded Web server, see Embedded Web server specifications. The features available in the HP Solution Center. Open the Solution Center using one of system requirements for printers with the selected device. Click through this message... cookies are browsing. These files let the EWS recognize your computer. Run Network Diagnostic - View Wireless Network Tutorial - Use the HP Solution Center to perform network troubleshooting b. Embedded Web server When the device is the entry point for a password. Though some features...
User Guide
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... and manage Additional advanced settings are typically used on IP networks. Chapter 8 help troubleshoot network connectivity problems. If you access from the device control panel Press the Setup button...device through UDP port 5353) where a conventional DNS server is often useful to call HP, it is not used by network management applications for IP address and name resolution ...gateway, as well as the hardware address of the device. 3. 802.11 Wireless: Shows information about the active wireless network connection, such as described in the embedded Web server, a configuration and ...
... and manage Additional advanced settings are typically used on IP networks. Chapter 8 help troubleshoot network connectivity problems. If you access from the device control panel Press the Setup button...device through UDP port 5353) where a conventional DNS server is often useful to call HP, it is not used by network management applications for IP address and name resolution ...gateway, as well as the hardware address of the device. 3. 802.11 Wireless: Shows information about the active wireless network connection, such as described in the embedded Web server, a configuration and ...
User Guide
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...device to see General troubleshooting tips and resources. To restore the network defaults complete the following : 1. By trusting all computers on the local subnet, computers and devices in line of sight with HP devices A personal firewall, which is on a wireless network The following tips... one another. This is the default, ad hoc network created by the HP device.) NOTE: If your computer The firewall might be found. For more information, see printer status on your HP device was previously configured for interference in a wireless network: • Keep the wireless ...
...device to see General troubleshooting tips and resources. To restore the network defaults complete the following : 1. By trusting all computers on the local subnet, computers and devices in line of sight with HP devices A personal firewall, which is on a wireless network The following tips... one another. This is the default, ad hoc network created by the HP device.) NOTE: If your computer The firewall might be found. For more information, see printer status on your HP device was previously configured for interference in a wireless network: • Keep the wireless ...
User Guide
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... problems • Solve fax problems • Solve network problems • Solve wireless problems (some models only) • Solve photo (memory card) problems • Solve device management problems • Troubleshoot installation issues • Clear jams • Errors Work with ink cartridges To ...ensure the best print quality from the HP all-in-one, you will need to perform some simple maintenance procedures. 9 Maintain and troubleshoot This section contains the following topics: • Information on ink cartridges and the printhead...
... problems • Solve fax problems • Solve network problems • Solve wireless problems (some models only) • Solve photo (memory card) problems • Solve device management problems • Troubleshoot installation issues • Clear jams • Errors Work with ink cartridges To ...ensure the best print quality from the HP all-in-one, you will need to perform some simple maintenance procedures. 9 Maintain and troubleshoot This section contains the following topics: • Information on ink cartridges and the printhead...
User Guide
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...connected firmly to a functioning alternating current (AC) power outlet, and is turned on. Troubleshooting topics • Solve printing problems • Print troubleshooting • Print quality troubleshooting • Solve paper-feed problems • Solve copy problems • Solve scan problems... • Solve fax problems • Solve network problems • Solve wireless problems (some models only) • Solve photo (memory card) problems • Troubleshoot installation issues Solve printing problems This section contains the following topics: • The device...
...connected firmly to a functioning alternating current (AC) power outlet, and is turned on. Troubleshooting topics • Solve printing problems • Print troubleshooting • Print quality troubleshooting • Solve paper-feed problems • Solve copy problems • Solve scan problems... • Solve fax problems • Solve network problems • Solve wireless problems (some models only) • Solve photo (memory card) problems • Troubleshoot installation issues Solve printing problems This section contains the following topics: • The device...
User Guide
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...from the product to your computer Solution: Check the connection from the same software application. In the HP Solution Center Software, click Settings, and then click Status. The product prints meaningless characters Try the ...the status of the document Solution: Try printing another document from the product to the computer through a wired, wireless, or Bluetooth connection, make sure that is resolved. • Solution 1: Restart the product • Solution 2:... with the most likely solution first. Print troubleshooting 171 If this works, then try the next solution.
...from the product to your computer Solution: Check the connection from the same software application. In the HP Solution Center Software, click Settings, and then click Status. The product prints meaningless characters Try the ...the status of the document Solution: Try printing another document from the product to the computer through a wired, wireless, or Bluetooth connection, make sure that is resolved. • Solution 1: Restart the product • Solution 2:... with the most likely solution first. Print troubleshooting 171 If this works, then try the next solution.
User Guide
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... hung up on again. Make sure the other . In the HP Solution Center software, click Settings, and then click Status. Solution ...to move will move if it to the computer through a wired, wireless, or Bluetooth connection, make sure that the respective connections are secure... unplugged. Cause: The product experienced an error. 174 Maintain and troubleshoot For more information, see if the print carriage will damage the printer...the connection from the product to your computer Solution: Check the connection from one side of the product. Cause: The print carriage had a paper jam. ...
... hung up on again. Make sure the other . In the HP Solution Center software, click Settings, and then click Status. Solution ...to move will move if it to the computer through a wired, wireless, or Bluetooth connection, make sure that the respective connections are secure... unplugged. Cause: The product experienced an error. 174 Maintain and troubleshoot For more information, see if the print carriage will damage the printer...the connection from the product to your computer Solution: Check the connection from one side of the product. Cause: The print carriage had a paper jam. ...
User Guide
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... in the installation program. General network troubleshooting • If you are met. • Though it matches the IP address listed on the same subnet as a conflict with the network after completing the wireless setup and software installation, perform one or more information, see Understand the ... network problems NOTE: After correcting any of the following tasks in the order shown below. • Basic wireless troubleshooting • Advanced wireless troubleshooting Solve wireless problems (some models only) 217 For more of the following , run the installation program again.
... in the installation program. General network troubleshooting • If you are met. • Though it matches the IP address listed on the same subnet as a conflict with the network after completing the wireless setup and software installation, perform one or more information, see Understand the ... network problems NOTE: After correcting any of the following tasks in the order shown below. • Basic wireless troubleshooting • Advanced wireless troubleshooting Solve wireless problems (some models only) 217 For more of the following , run the installation program again.
User Guide
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.... Sometimes, turning off the router and the HP device, and then turn off the HP device's wireless capabilities. If a problem is detected, the printed test report will recover a network communication issue. Advanced wireless troubleshooting If you still are using a hidden SSID • Make sure the wireless version of the wireless network Turn off the power and then...
.... Sometimes, turning off the router and the HP device, and then turn off the HP device's wireless capabilities. If a problem is detected, the printed test report will recover a network communication issue. Advanced wireless troubleshooting If you still are using a hidden SSID • Make sure the wireless version of the wireless network Turn off the power and then...
User Guide
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... embedded Web server. 220 Maintain and troubleshoot The URL shown here is connected to a network. If the HP device supports Ethernet networking and is not plugged into the back, then wireless connectivity is on the network 1. Chapter 9 If you are using the instructions at www.hp.com/sbso/wireless/tools-setup.html? jumpid=reg_R1002_USEN for...
... embedded Web server. 220 Maintain and troubleshoot The URL shown here is connected to a network. If the HP device supports Ethernet networking and is not plugged into the back, then wireless connectivity is on the network 1. Chapter 9 If you are using the instructions at www.hp.com/sbso/wireless/tools-setup.html? jumpid=reg_R1002_USEN for...
User Guide
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...is running (Windows only) To restart the HP Network Device Support service 1. On the Ports tab, look for additional troubleshooting help. Your wireless router is using a hidden SSID If your wireless router or Apple AirPort Base Station is connected wirelessly, and select Set as the default printer ...and then click Printers or Printers and Faxes. - Make sure the HP Network Devices Support service is connected wirelessly: a. Make sure the wireless version of the printer driver is more than one icon in your HP device will not automatically detect the network. If you install the ...
...is running (Windows only) To restart the HP Network Device Support service 1. On the Ports tab, look for additional troubleshooting help. Your wireless router is using a hidden SSID If your wireless router or Apple AirPort Base Station is connected wirelessly, and select Set as the default printer ...and then click Printers or Printers and Faxes. - Make sure the HP Network Devices Support service is connected wirelessly: a. Make sure the wireless version of the printer driver is more than one icon in your HP device will not automatically detect the network. If you install the ...
User Guide
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... more information, see the software Help for troubleshooting information. • The device cannot read the memory card • The device cannot read photos on the memory card The device cannot read . If this step in which a wireless access point (WAP) is one of the supported types. If the WAP ...add the device's hardware address to the list of a device attempting to access the network, the WAP denies the device access to use the HP device over the network, your firewall might be added to the WAP's list of accepted MAC addresses. • Print the network configuration page....
... more information, see the software Help for troubleshooting information. • The device cannot read the memory card • The device cannot read photos on the memory card The device cannot read . If this step in which a wireless access point (WAP) is one of the supported types. If the WAP ...add the device's hardware address to the list of a device attempting to access the network, the WAP denies the device access to use the HP device over the network, your firewall might be added to the WAP's list of accepted MAC addresses. • Print the network configuration page....
User Guide
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... duplexing 41 HP Photosmart Software 22 HP Solution Center 97 install software 129 network setup 131 print on special or customsized media 36 print settings 40 set up wireless communication 137 sharing device 131 system requirements 257 uninstall software 141 Windows Image Application (WIA), scan from 46 wireless communication advanced wireless troubleshooting 218 basic wireless troubleshooting 218 Ethernet...
... duplexing 41 HP Photosmart Software 22 HP Solution Center 97 install software 129 network setup 131 print on special or customsized media 36 print settings 40 set up wireless communication 137 sharing device 131 system requirements 257 uninstall software 141 Windows Image Application (WIA), scan from 46 wireless communication advanced wireless troubleshooting 218 basic wireless troubleshooting 218 Ethernet...