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... switched off or reset (unless you reset all factory defaults from the next available tray. Default settings remain when the printer is processing. q Allows the printer to continue printing with an error message such as TRAY x LOAD [TYPE] [SIZE] or UNEXPECTED PAPER SIZE. q Exits the Control Panel menus. (To save a selected Control Panel setting...
... switched off or reset (unless you reset all factory defaults from the next available tray. Default settings remain when the printer is processing. q Allows the printer to continue printing with an error message such as TRAY x LOAD [TYPE] [SIZE] or UNEXPECTED PAPER SIZE. q Exits the Control Panel menus. (To save a selected Control Panel setting...
Service Manual
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... EN TONER LOW=CONTINUE CONTINUE STOP Determine how the printer behaves when toner is displayed. STOP: The printer will go offline and wait for 10 seconds before returning online. ON: If an error occurs that prevents printing, the message will remain on a network, you will probably want... to turn AUTO CONTINUE to 300 sheets can still be printed.) CONTINUE: The printer will remain offline until [Go] is pressed. Table 3-8. ...
... EN TONER LOW=CONTINUE CONTINUE STOP Determine how the printer behaves when toner is displayed. STOP: The printer will go offline and wait for 10 seconds before returning online. ON: If an error occurs that prevents printing, the message will remain on a network, you will probably want... to turn AUTO CONTINUE to 300 sheets can still be printed.) CONTINUE: The printer will remain offline until [Go] is pressed. Table 3-8. ...
Service Manual
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... EN Formatter System 5-13 Note Note Note The printer exits PowerSave mode and enters the warm up to 50% less toner than standard mode printing by reducing the dot density. Printer error messages override the PowerSave message. However, EconoMode does not extend Toner Cartridge component... life. q A paper tray is received at the appropriate time, but the error message will enter PowerSave mode at the parallel port...
... EN Formatter System 5-13 Note Note Note The printer exits PowerSave mode and enters the warm up to 50% less toner than standard mode printing by reducing the dot density. Printer error messages override the PowerSave message. However, EconoMode does not extend Toner Cartridge component... life. q A paper tray is received at the appropriate time, but the error message will enter PowerSave mode at the parallel port...
Service Manual
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... 5-21). RAM memory capacities for 10 seconds before the data is sent to the Formatter PCA. Note Printer Memory If the printer encounters difficulty managing available memory, a clearable warning message will be increased by the Auto Continue and Clearable Warning settings from the Configuration Menu in...RAM contains the page and I/O buffers and the font storage area. If CLEARABLE WARNING=JOB is set , the message displays until [Go] is pressed. If an error occurs that adding memory (DIMMs) may also increase the print speed of internal character sets (fonts). EN Formatter System...
... 5-21). RAM memory capacities for 10 seconds before the data is sent to the Formatter PCA. Note Printer Memory If the printer encounters difficulty managing available memory, a clearable warning message will be increased by the Auto Continue and Clearable Warning settings from the Configuration Menu in...RAM contains the page and I/O buffers and the font storage area. If CLEARABLE WARNING=JOB is set , the message displays until [Go] is pressed. If an error occurs that adding memory (DIMMs) may also increase the print speed of internal character sets (fonts). EN Formatter System...
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... Protect applies only to store I/O and information on the next page). Non-Volatile Memory (NVRAM) The printer uses NVRAM to PCL printing. Note that the entire page will display the 21 PAGE TOO COMPLEX error message, alternating with the Image Formation Process. it is too complex, it may print in parts (for example...
... Protect applies only to store I/O and information on the next page). Non-Volatile Memory (NVRAM) The printer uses NVRAM to PCL printing. Note that the entire page will display the 21 PAGE TOO COMPLEX error message, alternating with the Image Formation Process. it is too complex, it may print in parts (for example...
Service Manual
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... image. If the fusing system exceeds 464° F (240° C), the thermal fuse will open, cutting off power to the Fusing Heater, causing a Fuser error message (50.X FUSER ERROR). If the fusing system overheats (about 446° F/230° C), a relay opens, interrupting power to the Fuser. Image Fusing/Variable Fusing Temperature During the...
... image. If the fusing system exceeds 464° F (240° C), the thermal fuse will open, cutting off power to the Fusing Heater, causing a Fuser error message (50.X FUSER ERROR). If the fusing system overheats (about 446° F/230° C), a relay opens, interrupting power to the Fuser. Image Fusing/Variable Fusing Temperature During the...
Service Manual
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EN User Installable Accessories 6-5 Check the printer messages. 2 Print a new configuration page. 3 Check the memory section on . Installing EIO Cards / Mass Storage Turn off the printer before the DIMM installation. For more information, see Appendix C in the User's Guide. Checking Memory ... 1 Check that the printer's control panel displays READY when the printer is turned on the configuration page and compare it to the configuration page printed before installing the EIO card or mass storage device. If the amount of device. If an error message appears, a DIMM might ...
EN User Installable Accessories 6-5 Check the printer messages. 2 Print a new configuration page. 3 Check the memory section on . Installing EIO Cards / Mass Storage Turn off the printer before the DIMM installation. For more information, see Appendix C in the User's Guide. Checking Memory ... 1 Check that the printer's control panel displays READY when the printer is turned on the configuration page and compare it to the configuration page printed before installing the EIO card or mass storage device. If the amount of device. If an error message appears, a DIMM might ...
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... This section gives information about solving problems in the paper path. This section gives the procedures for clearing Control Panel error messages and displaying and correcting Event Log codes. After completing the additional testing, proceed to help you quickly define the problem(s).... This section gives information about printing the Event Log and evaluating the error history. Information Pages (page 7-43) Will the printer print information pages successfully? A YES answer to the next major step. Major Steps for Troubleshooting Power ...
... This section gives information about solving problems in the paper path. This section gives the procedures for clearing Control Panel error messages and displaying and correcting Event Log codes. After completing the additional testing, proceed to help you quickly define the problem(s).... This section gives information about printing the Event Log and evaluating the error history. Information Pages (page 7-43) Will the printer print information pages successfully? A YES answer to the next major step. Major Steps for Troubleshooting Power ...
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... Event log from the Control Panel's Information Menu. (Select PRINT EVENT LOG or SHOW EVENT LOG.) The Event Log retains the printer's last 30 error messages. The Event Log codes and the error on the control panel reads 13.01 in the tables starting on page 7-16 for more information about correcting Event Log...
... Event log from the Control Panel's Information Menu. (Select PRINT EVENT LOG or SHOW EVENT LOG.) The Event Log retains the printer's last 30 error messages. The Event Log codes and the error on the control panel reads 13.01 in the tables starting on page 7-16 for more information about correcting Event Log...
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... [+] to scroll through the Event Log. 5 Write down the error messages. 6 Check the Event Log for specific error trends in the last 10,000 printed pages. 7 Ask the customer for any observed error trends. (For example, do paper jams tend to occur in troubleshooting printer problems. Figure 7-2 shows a typical Event Log. The next column is...
... [+] to scroll through the Event Log. 5 Write down the error messages. 6 Check the Event Log for specific error trends in the last 10,000 printed pages. 7 Ask the customer for any observed error trends. (For example, do paper jams tend to occur in troubleshooting printer problems. Figure 7-2 shows a typical Event Log. The next column is...
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...Control Panel error message. The Event Log may record errors in the table for each error or event. If you cannot print the Event Log, you can still display it on the Control Panel, the Event Log will record a 50.02.01 error, with a time-out, or no response from the printer and print... that 2 sensors were blocked. To interpret the Event Log: q Each individual entry in the log is to associate errors in the Event Log with the highest number in the printer. EN Troubleshooting the Printing System 7-15 Hint Whenever a 13.xx appears on the Control Panel, the Event Log will...
...Control Panel error message. The Event Log may record errors in the table for each error or event. If you cannot print the Event Log, you can still display it on the Control Panel, the Event Log will record a 50.02.01 error, with a time-out, or no response from the printer and print... that 2 sensors were blocked. To interpret the Event Log: q Each individual entry in the log is to associate errors in the Event Log with the highest number in the printer. EN Troubleshooting the Printing System 7-15 Hint Whenever a 13.xx appears on the Control Panel, the Event Log will...
Service Manual
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...error occurs that might display on the Control Panel until [Go] is pressed. Table 7-5. BAD DUPLEXER CONNECTION The Duplexer is not damaged. 3. Replace the Duplexer. 7-16 Troubleshooting EN If CLEARABLE WARNING=ON is set, warning messages display on the printer's Control Panel. Hint Note Printer Messages The following table explains messages...is set, the message displays until [Go] is still in Table 7-5, and numerical printer messages are self-explanatory). Alphabetical Printer Messages Control Panel Message Event Log Explanation Message Recommended Action ACCESS ...
...error occurs that might display on the Control Panel until [Go] is pressed. Table 7-5. BAD DUPLEXER CONNECTION The Duplexer is not damaged. 3. Replace the Duplexer. 7-16 Troubleshooting EN If CLEARABLE WARNING=ON is set, warning messages display on the printer's Control Panel. Hint Note Printer Messages The following table explains messages...is set, the message displays until [Go] is still in Table 7-5, and numerical printer messages are self-explanatory). Alphabetical Printer Messages Control Panel Message Event Log Explanation Message Recommended Action ACCESS ...
Service Manual
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... specific error. Delete files from the Flash DIMM or add another DIMM. 2., Download or delete files from HP JetAdmin, and download or delete fonts from HP FontSmart. (See the software help for assistance. INSTALL FRONT DUPLEX COVER The printer is full. 1. Reseat DIMM(s). EN Troubleshooting the Printing System 7-19 Alphabetical Printer Messages (continued) Control Panel Message Event...
... specific error. Delete files from the Flash DIMM or add another DIMM. 2., Download or delete files from HP JetAdmin, and download or delete fonts from HP FontSmart. (See the software help for assistance. INSTALL FRONT DUPLEX COVER The printer is full. 1. Reseat DIMM(s). EN Troubleshooting the Printing System 7-19 Alphabetical Printer Messages (continued) Control Panel Message Event...
Service Manual
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... might driver that the serial pacing item (from the I /O Menu in the printer's Control Panel. 2. Press [Go] to clear the error message. (Data will be lost .) 22 PARALLEL I /O BUFFER OVERFLOW alternates with PRESS...HP pin connections, or might be specified slot (x). the IEEE-1284 specification.) Press [Go] to printer. Make sure the correct the serial port. Numerical Printer Messages (continued) Control Panel Message Event Explanation Log Message Recommended Action 22 EIO x BUFFER OVERFLOW alternates with the otherwise not conform to clear the error message...
... might driver that the serial pacing item (from the I /O Menu in the printer's Control Panel. 2. Press [Go] to clear the error message. (Data will be lost .) 22 PARALLEL I /O BUFFER OVERFLOW alternates with PRESS...HP pin connections, or might be specified slot (x). the IEEE-1284 specification.) Press [Go] to printer. Make sure the correct the serial port. Numerical Printer Messages (continued) Control Panel Message Event Explanation Log Message Recommended Action 22 EIO x BUFFER OVERFLOW alternates with the otherwise not conform to clear the error message...
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... off and broken between the reseat the card. match that of the computer. 3. Press [Go] to clear the error message and continue printing. 40 EIO x BAD TRANSMISSION alternates with PRESS GO TO CONTINUE The printer encountered an 1. Verify cable error while transferring connections. error message and X Description continue printing. 1 EIO Slot 1 2 EIO Slot 2 7-30 Troubleshooting EN
... off and broken between the reseat the card. match that of the computer. 3. Press [Go] to clear the error message and continue printing. 40 EIO x BAD TRANSMISSION alternates with PRESS GO TO CONTINUE The printer encountered an 1. Verify cable error while transferring connections. error message and X Description continue printing. 1 EIO Slot 1 2 EIO Slot 2 7-30 Troubleshooting EN
Service Manual
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...error. 4 No VSYNC error. 5 Media feed error. 9 Noise VSREQ error. The page containing the error will continue trying to print the job until size settings are correct.) If you are trying to the Laser Scanner and the Engine Controller Board. 2. Replace the Laser Scanner. 3. The page containing the error...Go]. Numerical Printer Messages (continued) Control Panel Message Event Explanation Log Message Recommended Action 41.3 UNEXPECTED PAPER SIZE The paper size you might want to press [Cancel Job] to print from the printer's memory.) 41.x PRINTER ERROR alternates with ...
...error. 4 No VSYNC error. 5 Media feed error. 9 Noise VSREQ error. The page containing the error will continue trying to print the job until size settings are correct.) If you are trying to the Laser Scanner and the Engine Controller Board. 2. Replace the Laser Scanner. 3. The page containing the error...Go]. Numerical Printer Messages (continued) Control Panel Message Event Explanation Log Message Recommended Action 41.3 UNEXPECTED PAPER SIZE The paper size you might want to press [Cancel Job] to print from the printer's memory.) 41.x PRINTER ERROR alternates with ...
Service Manual
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... up service. 3. Check 4 Faulty Fuser. If there is no continuity, replace the Fuser. 4. Turn the printer off and 3 High Fuser temperature. remove the Fuser. continuity between connectors J1308-3 and J1308-1 with the Fuser ...5 Inconsistent Fuser. minimum of 20 minutes to X Description clear the error. 1 Low Fuser temperature. 2. Figure 7-3 Fuser Connectors 7-32 Troubleshooting EN connectors J1307-1 and J1307-2. Numerical Printer Messages (continued) Control Panel Message Event Explanation Log Message Recommended Action 50.x FUSER ERROR A Fuser error has 1.
... up service. 3. Check 4 Faulty Fuser. If there is no continuity, replace the Fuser. 4. Turn the printer off and 3 High Fuser temperature. remove the Fuser. continuity between connectors J1308-3 and J1308-1 with the Fuser ...5 Inconsistent Fuser. minimum of 20 minutes to X Description clear the error. 1 Low Fuser temperature. 2. Figure 7-3 Fuser Connectors 7-32 Troubleshooting EN connectors J1307-1 and J1307-2. Numerical Printer Messages (continued) Control Panel Message Event Explanation Log Message Recommended Action 50.x FUSER ERROR A Fuser error has 1.
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Reseat the cables. 4. X Description 1 Scanner start-up error. 2 Scanner rotation error. 1. The page containing the error will automatically be reprinted. 2. Numerical Printer Messages (continued) Control Panel Message Event Explanation Log Message Recommended Action 51.x PRINTER ERROR A loss of beam detect occurred. Press [Go]. Turn the printer off and then on . 3. Replace the Laser Scanner. 52.x PRINTER ERROR The Laser Scanner speed is incorrect. Press [Go...
Reseat the cables. 4. X Description 1 Scanner start-up error. 2 Scanner rotation error. 1. The page containing the error will automatically be reprinted. 2. Numerical Printer Messages (continued) Control Panel Message Event Explanation Log Message Recommended Action 51.x PRINTER ERROR A loss of beam detect occurred. Press [Go]. Turn the printer off and then on . 3. Replace the Laser Scanner. 52.x PRINTER ERROR The Laser Scanner speed is incorrect. Press [Go...
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Numerical Printer Messages (continued) Control Panel Message Event Explanation Log Message Recommended Action 53.xy.zz PRINTER ERROR There is a memory error with an accessory. Try the DIMM in another slot. 3. y=Device location 0=internal memory (ROM or RAM) 1 to 3=DIMM slots 1, 2, or 3 zz=Error number 0=Unsupported memory 1=Unrecognized memory 2=Unsupported memory size 3=Failed RAM test 4=Exceeded maximum RAM size...
Numerical Printer Messages (continued) Control Panel Message Event Explanation Log Message Recommended Action 53.xy.zz PRINTER ERROR There is a memory error with an accessory. Try the DIMM in another slot. 3. y=Device location 0=internal memory (ROM or RAM) 1 to 3=DIMM slots 1, 2, or 3 zz=Error number 0=Unsupported memory 1=Unrecognized memory 2=Unsupported memory size 3=Failed RAM test 4=Exceeded maximum RAM size...
Service Manual
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...protocol is not present. See the HP JetDirect Network Interface Configuration Guide for a Novell server. Bad packets, framing errors, unsendable packets and collisions should state the Novell printer server name to determine the correct IP Address for the printer. 7-78 Troubleshooting EN It is ...powered-off. JetDirect Configuration q If the EIO JetDirect Card has successfully powered up and completed its internal diagnostics, the I /O NOT READY message appears followed by a two digit error code. All of these occur...
...protocol is not present. See the HP JetDirect Network Interface Configuration Guide for a Novell server. Bad packets, framing errors, unsendable packets and collisions should state the Novell printer server name to determine the correct IP Address for the printer. 7-78 Troubleshooting EN It is ...powered-off. JetDirect Configuration q If the EIO JetDirect Card has successfully powered up and completed its internal diagnostics, the I /O NOT READY message appears followed by a two digit error code. All of these occur...
