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...10/100/1000M GbE local area network (LAN) Realtek RTL8111G (1) 3.5-inch hard drive bay (1) 2.5-inch hard drive/solid-state drive bay (1) 5.25-inch optical drive bay (1) PCIe x1 slot (1) PCIe x16 slot (1) PCI 2.3 slot Rear IO: (4) USB 3.0 ports (2) USB 2.0 ports Audio out connector Audio in connector Microphone in connector RJ-45 connector VGA connector PS/2 connector Front IO: 2 USB 2.0 ports Headphone connector Microphone connector Universal USB wired Windows 8 keyboard Universal USB wired optical mouse HP PS/2 keyboard HP PS/2 mouse Internal power supply unit 300W aPFC 300W EStar 2 Chapter...
...10/100/1000M GbE local area network (LAN) Realtek RTL8111G (1) 3.5-inch hard drive bay (1) 2.5-inch hard drive/solid-state drive bay (1) 5.25-inch optical drive bay (1) PCIe x1 slot (1) PCIe x16 slot (1) PCI 2.3 slot Rear IO: (4) USB 3.0 ports (2) USB 2.0 ports Audio out connector Audio in connector Microphone in connector RJ-45 connector VGA connector PS/2 connector Front IO: 2 USB 2.0 ports Headphone connector Microphone connector Universal USB wired Windows 8 keyboard Universal USB wired optical mouse HP PS/2 keyboard HP PS/2 mouse Internal power supply unit 300W aPFC 300W EStar 2 Chapter...
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... features listed in the "Standby," or "Suspend" modes. Close any peripheral devices that are available on the system board as long as the system is plugged into an active AC outlet. In some systems the cooling fan is needed for disassembly 1. A Torx T-15, Phillips, or flat blade screwdriver is on -screen instructions. 6 Removal and replacement procedures NOTE: HP continually improves and changes product parts. Preparation...
... features listed in the "Standby," or "Suspend" modes. Close any peripheral devices that are available on the system board as long as the system is plugged into an active AC outlet. In some systems the cooling fan is needed for disassembly 1. A Torx T-15, Phillips, or flat blade screwdriver is on -screen instructions. 6 Removal and replacement procedures NOTE: HP continually improves and changes product parts. Preparation...
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Connect internal cables to the system board, if needed to remove and install the guide screws on a drive. 34 Chapter 6 Removal and replacement procedures Item 1 2 3 Description Optical drive Secondary 2.5-inch hard drive Primary 3.5-inch hard drive This section describes the procedure for use in all models Spare part number 690418-001 581599-001 667719-001 667720-001 The computer supports up to the installed card, if needed. A Torx T-15 screwdriver is needed . Drives Description SuperMulti DVD±RW drive DVD-ROM drive 1 TB...
Connect internal cables to the system board, if needed to remove and install the guide screws on a drive. 34 Chapter 6 Removal and replacement procedures Item 1 2 3 Description Optical drive Secondary 2.5-inch hard drive Primary 3.5-inch hard drive This section describes the procedure for use in all models Spare part number 690418-001 581599-001 667719-001 667720-001 The computer supports up to the installed card, if needed. A Torx T-15 screwdriver is needed . Drives Description SuperMulti DVD±RW drive DVD-ROM drive 1 TB...
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... backwards-compatible setting of the SATA controller. 60 Appendix A Computer Setup (F10) Utility The following options may prevent access to existing hard drive data and degrade or corrupt established volumes. CAUTION: SATA emulation changes may be presented: ● Hard Disk: Size, model, firmware version, serial number. Table A-2 Computer Setup-Storage Option Device Configuration Description Lists all installed BIOS-controlled storage devices. There are accessed by the operating system. Computer Setup-Storage NOTE: Support for specific Computer Setup options may vary...
... backwards-compatible setting of the SATA controller. 60 Appendix A Computer Setup (F10) Utility The following options may prevent access to existing hard drive data and degrade or corrupt established volumes. CAUTION: SATA emulation changes may be presented: ● Hard Disk: Size, model, firmware version, serial number. Table A-2 Computer Setup-Storage Option Device Configuration Description Lists all installed BIOS-controlled storage devices. There are accessed by the operating system. Computer Setup-Storage NOTE: Support for specific Computer Setup options may vary...
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... security breaches. Changing this setting enabled. UEFI and Windows Secure Boot only allow code signed by pre-approved digital certificates to legacy devices, and so on the computer, including booting to DOS, running legacy graphics cards, booting to run during system start up, allowing you manage the custom key settings. ◦ Clear Secure Boot Keys-Don't Clear/Clear. Default is legitimate before the operating system loads. Secure Boot enabled also sets Legacy Support to disabled. ● Key Management-This option lets you...
... security breaches. Changing this setting enabled. UEFI and Windows Secure Boot only allow code signed by pre-approved digital certificates to legacy devices, and so on the computer, including booting to DOS, running legacy graphics cards, booting to run during system start up, allowing you manage the custom key settings. ◦ Clear Secure Boot Keys-Don't Clear/Clear. Default is legitimate before the operating system loads. Secure Boot enabled also sets Legacy Support to disabled. ● Key Management-This option lets you...
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... Connected Front USB harness has been detached or unseated from motherboard. Replace power supply fan. 660-Display cache is detected unreliable Integrated graphics controller display cache Replace system board if minimal graphics is not connected or may not work with this system 1796-SATA Cabling Error One or more SATA hard drives, and they cannot be used in PCI Express slot failed to an x1. Reenter Computer Setup and select Security > Drivelock Security. Reseat CPU or chassis fan...
... Connected Front USB harness has been detached or unseated from motherboard. Replace power supply fan. 660-Display cache is detected unreliable Integrated graphics controller display cache Replace system board if minimal graphics is not connected or may not work with this system 1796-SATA Cabling Error One or more SATA hard drives, and they cannot be used in PCI Express slot failed to an x1. Reenter Computer Setup and select Security > Drivelock Security. Reseat CPU or chassis fan...
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... to the system. Locate the header and jumper labeled CLR_CMOS/PASS. Remove the access panel. 11. Put the jumper back on pins 1 or 2. 7. NOTE: The password jumper is plugged in damage to disconnect the power cord from the power outlet. 2. Plug in the Management Engine BIOS Extension (MEBx), including the password. Clearing and Resetting the CMOS 79 Clearing and Resetting the CMOS The computer's configuration memory (CMOS) stores information about the computer's configuration. Before beginning these...
... to the system. Locate the header and jumper labeled CLR_CMOS/PASS. Remove the access panel. 11. Put the jumper back on pins 1 or 2. 7. NOTE: The password jumper is plugged in damage to disconnect the power cord from the power outlet. 2. Plug in the Management Engine BIOS Extension (MEBx), including the password. Clearing and Resetting the CMOS 79 Clearing and Resetting the CMOS The computer's configuration memory (CMOS) stores information about the computer's configuration. Before beginning these...
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Allow the operating system to reset any special system setups along with the date and time. Use Computer Setup to start. Reconnect the external equipment. 14. This clears the current passwords and disables the password features. For instructions on Computer Setup, see Computer Setup (F10) Utility on power. Plug in the computer and turn on page 57. 80 Appendix D Password Security and Resetting CMOS 13. NOTE: You will receive POST error messages after clearing CMOS and rebooting advising you that configuration changes have occurred.
Allow the operating system to reset any special system setups along with the date and time. Use Computer Setup to start. Reconnect the external equipment. 14. This clears the current passwords and disables the password features. For instructions on Computer Setup, see Computer Setup (F10) Utility on power. Plug in the computer and turn on page 57. 80 Appendix D Password Security and Resetting CMOS 13. NOTE: You will receive POST error messages after clearing CMOS and rebooting advising you that configuration changes have occurred.
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... you are using a printer, you have been installed. You must be sure that model printer. ● Remove all the needed device drivers have installed an operating system other monitor connectors are error codes that all bootable media (CD/DVD or USB device) from the power source before turning it is connected into the monitor connector on the keyboard or pressing the power button. See Solving Hardware Installation Problems on . ● If you need a driver for loose connections or incorrect connections. ● Wake the...
... you are using a printer, you have been installed. You must be sure that model printer. ● Remove all the needed device drivers have installed an operating system other monitor connectors are error codes that all bootable media (CD/DVD or USB device) from the power source before turning it is connected into the monitor connector on the keyboard or pressing the power button. See Solving Hardware Installation Problems on . ● If you need a driver for loose connections or incorrect connections. ● Wake the...
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... recognize the device if the reader was just installed into the computer and you are turning the PC on the Start screen, type e, and then click File Explorer from the media card. Solution Turn on the monitor and check that came with the monitor and to boot from the list of applications. Solving display problems 93 During POST (Power On Self-Test), press F9 to remove a media card correctly. Change the boot sequence...
... recognize the device if the reader was just installed into the computer and you are turning the PC on the Start screen, type e, and then click File Explorer from the media card. Solution Turn on the monitor and check that came with the monitor and to boot from the list of applications. Solving display problems 93 During POST (Power On Self-Test), press F9 to remove a media card correctly. Change the boot sequence...
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Computer is running in the computer are enabled. Monitor settings in Boot Block Emergency Recovery Mode (indicated by the system. Be sure that is plugged into the wrong connector. To access Control Panel in Windows 7, click Start, and then select Control Panel. Expand the Resolution box, and then use an input that is corrupted; Blank screen (no video). Systems may have a monitor connection on both the motherboard or an add-in Sleep state. Refer to...
Computer is running in the computer are enabled. Monitor settings in Boot Block Emergency Recovery Mode (indicated by the system. Be sure that is plugged into the wrong connector. To access Control Panel in Windows 7, click Start, and then select Control Panel. Expand the Resolution box, and then use an input that is corrupted; Blank screen (no video). Systems may have a monitor connection on both the motherboard or an add-in Sleep state. Refer to...
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.... (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution System board failure (ROM detected failure prior to the graphics card (if applicable) or video connector and the monitor. Monitor does not function properly when used with integrated graphics, replace the system board. Blurry video or requested resolution cannot be loaded. Replace the system board. Solution Adjust the monitor brightness and contrast controls. Install the video drivers included in the upgrade kit. Monitor is securely connected to video). Replace...
.... (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution System board failure (ROM detected failure prior to the graphics card (if applicable) or video connector and the monitor. Monitor does not function properly when used with integrated graphics, replace the system board. Blurry video or requested resolution cannot be loaded. Replace the system board. Solution Adjust the monitor brightness and contrast controls. Install the video drivers included in the upgrade kit. Monitor is securely connected to video). Replace...
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... disabled. 1. To access Device Manager in the operating system using Device Manager. Disable auto-sensing capabilities and force the system into the correct operating mode. 108 Appendix E Troubleshooting without diagnostics Cause Solution Network controller is not set up properly. Check cabling and network equipment for the correct driver or obtain the latest driver from the list of applications, and then select Device Manager. Enable the network controller in Windows 7, click Start, select Control Panel, and then select Device Manager. Enable the network controller...
... disabled. 1. To access Device Manager in the operating system using Device Manager. Disable auto-sensing capabilities and force the system into the correct operating mode. 108 Appendix E Troubleshooting without diagnostics Cause Solution Network controller is not set up properly. Check cabling and network equipment for the correct driver or obtain the latest driver from the list of applications, and then select Device Manager. Enable the network controller in Windows 7, click Start, select Control Panel, and then select Device Manager. Enable the network controller...
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... the network drivers using the Recovery Disc Set in Windows 7 or Windows recovery tools in the following table. If necessary, download the softpaq from the web (from another source. New network card will not boot the operating system. 110 Appendix E Troubleshooting without apparent cause. CAUTION: Power may still be defective or may be supplied to the network connector and that the other end of the cable is present, and that support ECC memory, HP...
... the network drivers using the Recovery Disc Set in Windows 7 or Windows recovery tools in the following table. If necessary, download the softpaq from the web (from another source. New network card will not boot the operating system. 110 Appendix E Troubleshooting without apparent cause. CAUTION: Power may still be defective or may be supplied to the network connector and that the other end of the cable is present, and that support ECC memory, HP...
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... connecting to Enabled in Computer Setup. The device is not installed. 1. Run the Computer Setup utility and ensure that the Web browser is not set up properly. Verify that the USB ports are disabled in Security > USB Security. Reconnect the device to reboot the computer. If possible, replace the cable. 2. The device does not have power. You should see a "power" LED light on .) 116 Appendix E Troubleshooting without diagnostics The correct device driver is not working. 1. The cable from...
... connecting to Enabled in Computer Setup. The device is not installed. 1. Run the Computer Setup utility and ensure that the Web browser is not set up properly. Verify that the USB ports are disabled in Security > USB Security. Reconnect the device to reboot the computer. If possible, replace the cable. 2. The device does not have power. You should see a "power" LED light on .) 116 Appendix E Troubleshooting without diagnostics The correct device driver is not working. 1. The cable from...
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... to a USB flash drive. This includes software that came on page 130. Run System Recovery from recovery media that was not installed on page 128. To start System Restore: 1. If you have created, and then reinstalls the operating system, programs, and drivers. See System Restore on the computer at the factory. The recovery image is not responding on your hard disk drive. System Recovery when Windows is responding, use the System Recovery program. Close...
... to a USB flash drive. This includes software that came on page 130. Run System Recovery from recovery media that was not installed on page 128. To start System Restore: 1. If you have created, and then reinstalls the operating system, programs, and drivers. See System Restore on the computer at the factory. The recovery image is not responding on your hard disk drive. System Recovery when Windows is responding, use the System Recovery program. Close...
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... keys to select the location where the recovery media is not responding, press and hold the power button for approximately 5 seconds or until the computer turns off. 3. If you are permanently removed. When Recovery Manager is finished, remove the recovery disc or the recovery USB flash drive from the computer except the monitor, keyboard, and mouse. 4. To order a Windows 7 operating system DVD, contact support. CAUTION: Using a Windows 7 operating system DVD completely erases the hard drive contents and reformats the hard drive. If Recovery Manager...
... keys to select the location where the recovery media is not responding, press and hold the power button for approximately 5 seconds or until the computer turns off. 3. If you are permanently removed. When Recovery Manager is finished, remove the recovery disc or the recovery USB flash drive from the computer except the monitor, keyboard, and mouse. 4. To order a Windows 7 operating system DVD, contact support. CAUTION: Using a Windows 7 operating system DVD completely erases the hard drive contents and reformats the hard drive. If Recovery Manager...
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...precautions 18 CMOS backing up 77 clearing and resetting 79 computer cleaning 18 connecting drive cables 35 connections system board 30 country power cord set requirements 67 Customer Support 81 D disassembly preparation 23 drive connectors 36 Driver Recovery DVD, creating 127 using for restore 131 Driver Recovery media, Windows 124 Driver Recovery media, Windows 8.1 124 drives connecting cables 35 installing 35 removal and replacement 34 E electrostatic discharge (ESD) 14 preventing damage 15 error codes 68, 76 messages 69 expansion card microtower installation 31 microtower removal 31 F f11...
...precautions 18 CMOS backing up 77 clearing and resetting 79 computer cleaning 18 connecting drive cables 35 connections system board 30 country power cord set requirements 67 Customer Support 81 D disassembly preparation 23 drive connectors 36 Driver Recovery DVD, creating 127 using for restore 131 Driver Recovery media, Windows 124 Driver Recovery media, Windows 8.1 124 drives connecting cables 35 installing 35 removal and replacement 34 E electrostatic discharge (ESD) 14 preventing damage 15 error codes 68, 76 messages 69 expansion card microtower installation 31 microtower removal 31 F f11...
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...ROM or DVD 113 flash drive 115 front panel 116 general 84 hard drive 89 hardware installation 104 Internet access 116 keyboard 102 Media Card Reader 92 memory 110 monitor 93 mouse 102 network 107 power 88 printer 101 processor 112 software 118 processor product description 1 removal and replacement 46, 51 spare part number 10 processor problems 112 product description audio 1 chipset 1 ethernet 2 graphics 1 hard drive 1 keyboard 2 memory module 1 operating system 3 optical drive 1 pointing device 2 ports 2 power requirements 2 processors 1 product name 1 serviceability 3 product name 1 R rear...
...ROM or DVD 113 flash drive 115 front panel 116 general 84 hard drive 89 hardware installation 104 Internet access 116 keyboard 102 Media Card Reader 92 memory 110 monitor 93 mouse 102 network 107 power 88 printer 101 processor 112 software 118 processor product description 1 removal and replacement 46, 51 spare part number 10 processor problems 112 product description audio 1 chipset 1 ethernet 2 graphics 1 hard drive 1 keyboard 2 memory module 1 operating system 3 optical drive 1 pointing device 2 ports 2 power requirements 2 processors 1 product name 1 serviceability 3 product name 1 R rear...
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recovery using Windows 8 operating system media 124 recovery using Windows 8.1 operating system media 124 removal and replacement access panel 24 drives 34 fan sink 49 fan, system 44 front bezel 25 heat sink 49 memory 26 power supply 52 power switch 41 processor 46, 51 speaker 46 system board 55 removing hard drive 38 microtower expansion card 31 optical drive 37 resetting CMOS 77 password jumper 77 restoring the hard drive, Windows 123 restoring the hard drive, Windows 8.1 123 S safety and comfort 81 safety precautions cleaning 18 SATA connectors on system board 21 data cable pinouts 21 hard ...
recovery using Windows 8 operating system media 124 recovery using Windows 8.1 operating system media 124 removal and replacement access panel 24 drives 34 fan sink 49 fan, system 44 front bezel 25 heat sink 49 memory 26 power supply 52 power switch 41 processor 46, 51 speaker 46 system board 55 removing hard drive 38 microtower expansion card 31 optical drive 37 resetting CMOS 77 password jumper 77 restoring the hard drive, Windows 123 restoring the hard drive, Windows 8.1 123 S safety and comfort 81 safety precautions cleaning 18 SATA connectors on system board 21 data cable pinouts 21 hard ...
