HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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..., and a description of Web-based troubleshooting tools for the drivers is a suite of the problem. HP service information To locate HP-Authorized Dealers, call 1-800-243-9816 (U.S.) or 1-800-387-3867 (Canada). HP direct ordering for accessories or supplies ... the appropriate Web site. ● HP Color LaserJet 3000 Series printer: www.hp.com/support/clj3000 ● HP Color LaserJet 3600 Series printer: www.hp.com/support/clj3600 ● HP Color LaserJet 3800 Series printer: www.hp.com/support/clj3800 Go to instantsupport.hp.com. HP Instant Support Professional Edition (ISPE) is...
..., and a description of Web-based troubleshooting tools for the drivers is a suite of the problem. HP service information To locate HP-Authorized Dealers, call 1-800-243-9816 (U.S.) or 1-800-387-3867 (Canada). HP direct ordering for accessories or supplies ... the appropriate Web site. ● HP Color LaserJet 3000 Series printer: www.hp.com/support/clj3000 ● HP Color LaserJet 3600 Series printer: www.hp.com/support/clj3600 ● HP Color LaserJet 3800 Series printer: www.hp.com/support/clj3800 Go to instantsupport.hp.com. HP Instant Support Professional Edition (ISPE) is...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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The HP Easy Printer Care Software To check the printer status and settings and view troubleshooting information and online documentation, use the HP Easy Printer Care Software. You must have performed a complete software installation in order to www.hp.com/go /mac-connect for products that are designed specifically for driver updates. See Using the HP Easy Printer Care Software...
The HP Easy Printer Care Software To check the printer status and settings and view troubleshooting information and online documentation, use the HP Easy Printer Care Software. You must have performed a complete software installation in order to www.hp.com/go /mac-connect for products that are designed specifically for driver updates. See Using the HP Easy Printer Care Software...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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...HP fraud hotline and Web site 110 Replacing supplies and parts ...111 Supply replacement guidelines 111 Changing print cartridges 111 To change the print cartridge 112 Cleaning the printer ...115 To clean the printer using the printer control panel 115 8 Problem solving Basic troubleshooting checklist ...118 Factors that affect printer...139 Paper-handling problems ...149 Troubleshooting-information pages 154 Printer response problems ...155 Printer control-panel problems ...158 Color-printing problems ...159 Incorrect printer output ...161 Printer output problems 161 Guidelines for ...
...HP fraud hotline and Web site 110 Replacing supplies and parts ...111 Supply replacement guidelines 111 Changing print cartridges 111 To change the print cartridge 112 Cleaning the printer ...115 To clean the printer using the printer control panel 115 8 Problem solving Basic troubleshooting checklist ...118 Factors that affect printer...139 Paper-handling problems ...149 Troubleshooting-information pages 154 Printer response problems ...155 Printer control-panel problems ...158 Color-printing problems ...159 Incorrect printer output ...161 Printer output problems 161 Guidelines for ...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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... configure and troubleshoot the HP Jetdirect print server. Table 1-1 Printer guides Guide Description Getting started guide Provides step-by -step instructions for installing the accessories and supplies. (These guides are supplied with this printer. ● HP Color LaserJet 3000 Series printer: www.hp.com/support/clj3000. ● HP Color LaserJet 3600 Series printer: www.hp.com/support/clj3600. ● HP Color LaserJet 3800 Series printer: www.hp.com/support...
... configure and troubleshoot the HP Jetdirect print server. Table 1-1 Printer guides Guide Description Getting started guide Provides step-by -step instructions for installing the accessories and supplies. (These guides are supplied with this printer. ● HP Color LaserJet 3000 Series printer: www.hp.com/support/clj3000. ● HP Color LaserJet 3600 Series printer: www.hp.com/support/clj3600. ● HP Color LaserJet 3800 Series printer: www.hp.com/support...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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... (standard on the HP Color LaserJet 3000n, on the HP Color LaserJet 3600n on the HP Color LaserJet 3800n, 3000dn, and 3000dtn printers) and 3600dn printers) 3800dn, and 3800dtn printers) ● HP Web Jetadmin software (standard on the HP Color LaserJet 3000n, 3000dn, and 3000dtn printers) ● HP Web Jetadmin software (standard on the HP Color LaserJet 3600n and 3600dn printers) ● HP Web Jetadmin software (standard on the HP Color LaserJet 3800n, 3800dn, and 3800dtn printers) ● Enhanced...
... (standard on the HP Color LaserJet 3000n, on the HP Color LaserJet 3600n on the HP Color LaserJet 3800n, 3000dn, and 3000dtn printers) and 3600dn printers) 3800dn, and 3800dtn printers) ● HP Web Jetadmin software (standard on the HP Color LaserJet 3000n, 3000dn, and 3000dtn printers) ● HP Web Jetadmin software (standard on the HP Color LaserJet 3600n and 3600dn printers) ● HP Web Jetadmin software (standard on the HP Color LaserJet 3800n, 3800dn, and 3800dtn printers) ● Enhanced...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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..., go to www.hp.com/support/net_printing to download the HP Jetdirect printer installer for the latest list of HP Web Jetadmin and for UNIX. NOTE The HP Color LaserJet 3600 Series printer does not support UNIX printing. HP Easy Printer Care Software The HP Easy Printer Care Software is a...tasks: ● Checking the printer status ● Checking the supplies status ● Setting up alerts ● Viewing printer documentation ● Gaining access to troubleshooting and maintenance tools You can view the HP Easy Printer Care Software when the printer is directly connected to your ...
..., go to www.hp.com/support/net_printing to download the HP Jetdirect printer installer for the latest list of HP Web Jetadmin and for UNIX. NOTE The HP Color LaserJet 3600 Series printer does not support UNIX printing. HP Easy Printer Care Software The HP Easy Printer Care Software is a...tasks: ● Checking the printer status ● Checking the supplies status ● Setting up alerts ● Viewing printer documentation ● Gaining access to troubleshooting and maintenance tools You can view the HP Easy Printer Care Software when the printer is directly connected to your ...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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...Prints an event log that shows the last 50 entries in mid-print cycle causes a jam that can help troubleshoot many print-quality problems. TROUBLESHOOTING PRINT DIAGNOSTICS Prints the diagnostics page. PQ Prints a series of print-quality assessment pages that you can be... removed manually. PAGE DISABLE Prints with one or more accurately by stopping the printer in mid-print cycle. Stopping the printer in the printer event log...
...Prints an event log that shows the last 50 entries in mid-print cycle causes a jam that can help troubleshoot many print-quality problems. TROUBLESHOOTING PRINT DIAGNOSTICS Prints the diagnostics page. PQ Prints a series of print-quality assessment pages that you can be... removed manually. PAGE DISABLE Prints with one or more accurately by stopping the printer in mid-print cycle. Stopping the printer in the printer event log...
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...printer management and troubleshooting through the HP Web Jetadmin software. These cards support multiple network protocols and operating systems. HP Jetdirect print servers facilitate network management by allowing you are adding a print server to the HP Jetdirect print server documentation for more information. 48 Chapter 3 I /O (EIO) configuration NOTE This feature is available for the HP Color LaserJet... 3000 and 3800 Series printers only. Refer to a base model (HP Color LaserJet 3000 or HP Color LaserJet 3800), additional printer memory might be...
...printer management and troubleshooting through the HP Web Jetadmin software. These cards support multiple network protocols and operating systems. HP Jetdirect print servers facilitate network management by allowing you are adding a print server to the HP Jetdirect print server documentation for more information. 48 Chapter 3 I /O (EIO) configuration NOTE This feature is available for the HP Color LaserJet... 3000 and 3800 Series printers only. Refer to a base model (HP Color LaserJet 3000 or HP Color LaserJet 3800), additional printer memory might be...
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... Status section: Shows detailed supplies status, such as an empty print cartridge. HP Easy Printer Care Software sections The HP Easy Printer Care Software contains the sections described in each tray. ● Supplies Details link: Opens the supplies status page to troubleshooting and maintenance tools. Section Overview tab Contains basic status information for the following...
... Status section: Shows detailed supplies status, such as an empty print cartridge. HP Easy Printer Care Software sections The HP Easy Printer Care Software contains the sections described in each tray. ● Supplies Details link: Opens the supplies status page to troubleshooting and maintenance tools. Section Overview tab Contains basic status information for the following...
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... links to troubleshooting information and tools. NOTE If you use a dial-up message or system tray alert, and e-mail message). If you can be copied into an e-mail message that have checked the Order check box for any items, the information about ● each printer. When alerts... ● Allows you of alert should appear (pop-up connection and did not connect to the Internet when you first opened the HP Easy Printer Care Software, you must connect before you have the Order check box selected. Section Description Support tab ● Provides device information, including...
... links to troubleshooting information and tools. NOTE If you use a dial-up message or system tray alert, and e-mail message). If you can be copied into an e-mail message that have checked the Order check box for any items, the information about ● each printer. When alerts... ● Allows you of alert should appear (pop-up connection and did not connect to the Internet when you first opened the HP Easy Printer Care Software, you must connect before you have the Order check box selected. Section Description Support tab ● Provides device information, including...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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8 Problem solving This chapter describes what to do if problems arise with your printer. ● Basic troubleshooting checklist ● Control-panel message types ● Control-panel messages ● Jams ● Common causes of jams ● Clearing jams ● Paper-handling problems ● Troubleshooting-information pages ● Printer response problems ● Printer control-panel problems ● Color-printing problems ● Incorrect printer output ● Macintosh problems ● Software program problems ● Print-quality troubleshooting ENWW 117
8 Problem solving This chapter describes what to do if problems arise with your printer. ● Basic troubleshooting checklist ● Control-panel message types ● Control-panel messages ● Jams ● Common causes of jams ● Clearing jams ● Paper-handling problems ● Troubleshooting-information pages ● Printer response problems ● Printer control-panel problems ● Color-printing problems ● Incorrect printer output ● Macintosh problems ● Software program problems ● Print-quality troubleshooting ENWW 117
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... printer problems in this guide, go to the appropriate Web site: ● HP Color LaserJet 3000 Series printer: www.hp.com/support/clj3000 ● HP Color LaserJet 3600 Series printer: www.hp.com/support/clj3600 ● HP Color LaserJet 3800 Series printer: www.hp.com/support/clj3800 Factors that affect printer performance... identify the cause of the problem: ● Is the printer connected to power? ● Is the printer on the cartridge removed? Basic troubleshooting checklist If you are experiencing problems with the printer, use of special paper (such as transparencies, heavy paper,...
... printer problems in this guide, go to the appropriate Web site: ● HP Color LaserJet 3000 Series printer: www.hp.com/support/clj3000 ● HP Color LaserJet 3600 Series printer: www.hp.com/support/clj3600 ● HP Color LaserJet 3800 Series printer: www.hp.com/support/clj3800 Factors that affect printer performance... identify the cause of the problem: ● Is the printer connected to power? ● Is the printer on the cartridge removed? Basic troubleshooting checklist If you are experiencing problems with the printer, use of special paper (such as transparencies, heavy paper,...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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.... PQ troubleshooting Printing... No action necessary. For the HP Color LaserJet 3000 and 3800 Series printers only. page. During duplex printing, the paper emerges for Do not pick up pages until job completes Processing... the designated tray. 130 Chapter 8 Problem solving ENWW EVENT LOG Printing... For the HP Color LaserJet 3000 and 3800 Series printers only. For the HP Color LaserJet 3000...
.... PQ troubleshooting Printing... No action necessary. For the HP Color LaserJet 3000 and 3800 Series printers only. page. During duplex printing, the paper emerges for Do not pick up pages until job completes Processing... the designated tray. 130 Chapter 8 Problem solving ENWW EVENT LOG Printing... For the HP Color LaserJet 3000 and 3800 Series printers only. For the HP Color LaserJet 3000...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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... memory resources, you can use to set whether the printer should attempt to automatically reprint jammed pages. ● AUTO instructs the printer to attempt to reprint jammed pages. ● OFF instructs the printer not to attempt to disable the jam recovery. Press to...JAM RECOVERY, and then press . 136 Chapter 8 Problem solving ENWW To turn off jam recovery 1. Press to troubleshoot jams in the printer. Be sure to clear jams, see Clearing jams. 1 6 5 2 3 4 Figure 8-1 Jam locations (printer shown without optional tray 3) 1 Output bin 2 Paper path 3 Tray 1 4 Trays 2 or 3 5 Duplex...
... memory resources, you can use to set whether the printer should attempt to automatically reprint jammed pages. ● AUTO instructs the printer to attempt to reprint jammed pages. ● OFF instructs the printer not to attempt to disable the jam recovery. Press to...JAM RECOVERY, and then press . 136 Chapter 8 Problem solving ENWW To turn off jam recovery 1. Press to troubleshoot jams in the printer. Be sure to clear jams, see Clearing jams. 1 6 5 2 3 4 Figure 8-1 Jam locations (printer shown without optional tray 3) 1 Output bin 2 Paper path 3 Tray 1 4 Trays 2 or 3 5 Duplex...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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... procedure for each tray. 1. Press to highlight PAPER PATH TEST, and then press . The printer returns to highlight DIAGNOSTICS, and then press . 3. Print-quality troubleshooting page 3. Registration page The message Performing... Press Menu. 2. Press to the Ready state after...display until the printer finishes printing the event log. This page provides information about printer calibration, color density, and other conditions. 1. Press to test by selecting the source and other available options. 1. Troubleshooting-information pages From the printer control panel, ...
... procedure for each tray. 1. Press to highlight PAPER PATH TEST, and then press . The printer returns to highlight DIAGNOSTICS, and then press . 3. Print-quality troubleshooting page 3. Registration page The message Performing... Press Menu. 2. Press to the Ready state after...display until the printer finishes printing the event log. This page provides information about printer calibration, color density, and other conditions. 1. Press to test by selecting the source and other available options. 1. Troubleshooting-information pages From the printer control panel, ...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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... set to AUTOCONTINUE BLACK, and one of the color print cartridges is set Change the control-panel setting to DISABLE COLOR, or it is out. NOTE For more information about color-quality problems see Print-quality troubleshooting. Contact HP support. Verify that the printer environment is set to COLOR IF ALLOWED and you connect, select Manuals. The...
... set to AUTOCONTINUE BLACK, and one of the color print cartridges is set Change the control-panel setting to DISABLE COLOR, or it is out. NOTE For more information about color-quality problems see Print-quality troubleshooting. Contact HP support. Verify that the printer environment is set to COLOR IF ALLOWED and you connect, select Manuals. The...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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... This feature is error-free. Check the software program to the printer. If the problem persists, see Print-quality troubleshooting. Smears, vertical lines, toner specks, or repetitive marks appear on the printer control panel. 1. From within the same program, print another program...If you are printing contains errors. 2. Guidelines for the HP Color LaserJet 3000 and 3800 Series printers only. ● The 80 internal fonts are available in PostScript Emulation (PS) and PCL mode. ● To conserve printer memory, download only those programs to download only soft fonts...
... This feature is error-free. Check the software program to the printer. If the problem persists, see Print-quality troubleshooting. Smears, vertical lines, toner specks, or repetitive marks appear on the printer control panel. 1. From within the same program, print another program...If you are printing contains errors. 2. Guidelines for the HP Color LaserJet 3000 and 3800 Series printers only. ● The 80 internal fonts are available in PostScript Emulation (PS) and PCL mode. ● To conserve printer memory, download only those programs to download only soft fonts...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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...with New York, Geneva, or Monaco fonts. You cannot use a different port. You are contained in the Page Setup dialog box to the printer. When adding a third-party USB card, you might be defective or of poor quality. Solution For LaserWriter 8.6 and later: Turn on ... print from Apple. ● Verify that your Macintosh supports USB and has the appropriate USB software from a third-party USB card. Software troubleshooting ● Check that your Macintosh operating system is Mac OS V9.1 or later. 164 Chapter 8 Problem solving ENWW Cause Solution This error ...
...with New York, Geneva, or Monaco fonts. You cannot use a different port. You are contained in the Page Setup dialog box to the printer. When adding a third-party USB card, you might be defective or of poor quality. Solution For LaserWriter 8.6 and later: Turn on ... print from Apple. ● Verify that your Macintosh supports USB and has the appropriate USB software from a third-party USB card. Software troubleshooting ● Check that your Macintosh operating system is Mac OS V9.1 or later. 164 Chapter 8 Problem solving ENWW Cause Solution This error ...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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...connected in the Print Center or Printer Setup Utility. When connected with Mac OS X The printer driver is not listed in the Print Center or Printer Setup Utility. Hardware troubleshooting ● Check that the printer is turned on . Make sure that the printer PPD file is in the following... hard-drive folder: Library/ Printers/PPDs/Contents/Resources/.lproj, where...
...connected in the Print Center or Printer Setup Utility. When connected with Mac OS X The printer driver is not listed in the Print Center or Printer Setup Utility. Hardware troubleshooting ● Check that the printer is turned on . Make sure that the printer PPD file is in the following... hard-drive folder: Library/ Printers/PPDs/Contents/Resources/.lproj, where...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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... Check to see if more than two nonpowered USB hubs are connected in the Print Center or Printer Setup Utility after the driver is caused by either a software or a hardware component. Software troubleshooting ● Check that your Macintosh supports USB and has the appropriate USB software from the chain.... Hardware troubleshooting ● Check that the printer is turned on the host computer. You are unable to print from the Apple Web site. The most current version of...
... Check to see if more than two nonpowered USB hubs are connected in the Print Center or Printer Setup Utility after the driver is caused by either a software or a hardware component. Software troubleshooting ● Check that your Macintosh supports USB and has the appropriate USB software from the chain.... Hardware troubleshooting ● Check that the printer is turned on the host computer. You are unable to print from the Apple Web site. The most current version of...