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...not know whether the outlet is prohibited without notice. If the product does not operate normally, see Maintain and troubleshoot. 9. Reproduction, adaptation, or translation of this document is subject to reduce risk of Hewlett-Packard, except as constituting an additional warranty... securely on or trip over the line cord, and the line cord cannot be liable for HP products and services are set forth in this material is grounded, check with the HP Fax. 2. Copyright information © 2008 Copyright Hewlett-Packard Development Company, L.P. Safety information Always follow...
...not know whether the outlet is prohibited without notice. If the product does not operate normally, see Maintain and troubleshoot. 9. Reproduction, adaptation, or translation of this document is subject to reduce risk of Hewlett-Packard, except as constituting an additional warranty... securely on or trip over the line cord, and the line cord cannot be liable for HP products and services are set forth in this material is grounded, check with the HP Fax. 2. Copyright information © 2008 Copyright Hewlett-Packard Development Company, L.P. Safety information Always follow...
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...Clean the area around the ink nozzles 57 Store print cartridges...58 Clean the HP Fax...59 Clean the glass strip...59 Clean the white strip...60 Clean the exterior...61 Troubleshooting tips and resources 61 Solve printing problems...61 Poor print quality and unexpected ...Solve paper-feed problems...63 Solve copy problems...63 Solve fax problems...65 Troubleshoot setup issues...70 Clear paper jams...71 Avoid paper jams...72 A HP supplies and fax specifications Order printing supplies online 73 Supplies...73 HP media...73 Print cartridges...73 Physical specifications...74 Product features...
...Clean the area around the ink nozzles 57 Store print cartridges...58 Clean the HP Fax...59 Clean the glass strip...59 Clean the white strip...60 Clean the exterior...61 Troubleshooting tips and resources 61 Solve printing problems...61 Poor print quality and unexpected ...Solve paper-feed problems...63 Solve copy problems...63 Solve fax problems...65 Troubleshoot setup issues...70 Clear paper jams...71 Avoid paper jams...72 A HP supplies and fax specifications Order printing supplies online 73 Supplies...73 HP media...73 Print cartridges...73 Physical specifications...74 Product features...
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...faxing for the HP Fax Find other resources for the product You can get help and support from the following resources: Resource Setup poster Control panel Logs and reports HP Web sites HP telephone support Description Location Provides illustrated setup information. If you have Internet access, you can obtain product information and further troubleshooting... resources that have occurred. A printed version of charge. For more information, see Configure and manage. During the warranty period, this guide from the HP Web sites. Provides...
...faxing for the HP Fax Find other resources for the product You can get help and support from the following resources: Resource Setup poster Control panel Logs and reports HP Web sites HP telephone support Description Location Provides illustrated setup information. If you have Internet access, you can obtain product information and further troubleshooting... resources that have occurred. A printed version of charge. For more information, see Configure and manage. During the warranty period, this guide from the HP Web sites. Provides...
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... be able to send or receive faxes. If the test fails again, continue reviewing the troubleshooting information in again. The fax test failed 47 prompted, choose your country/region, and then click Contact HP for information on calling for technical support. • The "Fax Hardware Test" failed • The "Fax Connected to Active Telephone Wall Jack...
... be able to send or receive faxes. If the test fails again, continue reviewing the troubleshooting information in again. The fax test failed 47 prompted, choose your country/region, and then click Contact HP for information on calling for technical support. • The "Fax Hardware Test" failed • The "Fax Connected to Active Telephone Wall Jack...
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...end to your telephone wall jack, then connect the other equipment, connect the HP Fax to a working phone line and continue reviewing the troubleshooting information in the box with the HP Fax, connect one or more pieces of the HP Fax. Using the phone cord supplied in this section. • If you do ...not hear a normal sounding dial tone, it might be able to send or receive faxes. If you are ...
...end to your telephone wall jack, then connect the other equipment, connect the HP Fax to a working phone line and continue reviewing the troubleshooting information in the box with the HP Fax, connect one or more pieces of the HP Fax. Using the phone cord supplied in this section. • If you do ...not hear a normal sounding dial tone, it might be able to send or receive faxes. If you are ...
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... in a number of the print cartridge you are replacing. The HP Fax uses the following print cartridges: • HP 21 black inkjet print cartridge • HP 22 tri-color inkjet print cartridge • HP 54 black inkjet print cartridge NOTE: Ink from the cartridges is not supported in ... about purchasing print cartridges. If it is not supported in all countries/regions. 6 Maintain and troubleshoot • Work with print cartridges • Clean the HP Fax • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts •...
... in a number of the print cartridge you are replacing. The HP Fax uses the following print cartridges: • HP 21 black inkjet print cartridge • HP 22 tri-color inkjet print cartridge • HP 54 black inkjet print cartridge NOTE: Ink from the cartridges is not supported in ... about purchasing print cartridges. If it is not supported in all countries/regions. 6 Maintain and troubleshoot • Work with print cartridges • Clean the HP Fax • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts •...
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...print cartridges carefully. If prompted, choose your country/region, follow the prompts to handle the print cartridges. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Hold ..., make sure you have a replacement print cartridge available. Do not touch the copper-colored contacts or the ink nozzles. NOTE: When the ink level for the HP Fax, go to the print cartridges. You should know the part names and how to...instructions when the ink level is low, a message appears on the page. 52 Maintain and troubleshoot
...print cartridges carefully. If prompted, choose your country/region, follow the prompts to handle the print cartridges. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Hold ..., make sure you have a replacement print cartridge available. Do not touch the copper-colored contacts or the ink nozzles. NOTE: When the ink level for the HP Fax, go to the print cartridges. You should know the part names and how to...instructions when the ink level is low, a message appears on the page. 52 Maintain and troubleshoot
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... already have the following materials available: • Dry foam rubber swabs, lint-free cloth, or any excess water from the back of the HP Fax. Before cleaning the print cartridge contacts, remove the print cartridge and verify that can damage the print cartridge or the... print cartridges). Hold the print cartridge by its sides. 56 Maintain and troubleshoot To clean the print cartridge contacts 1. Do not leave a print cartridge outside the HP Fax for ink and debris buildup. 5. NOTE: Depending how long the HP Fax is idle and silent, and then unplug the power cord from it toward...
... already have the following materials available: • Dry foam rubber swabs, lint-free cloth, or any excess water from the back of the HP Fax. Before cleaning the print cartridge contacts, remove the print cartridge and verify that can damage the print cartridge or the... print cartridges). Hold the print cartridge by its sides. 56 Maintain and troubleshoot To clean the print cartridge contacts 1. Do not leave a print cartridge outside the HP Fax for ink and debris buildup. 5. NOTE: Depending how long the HP Fax is idle and silent, and then unplug the power cord from it toward...
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...) 2 Face and edges around the ink nozzle area CAUTION: Do not clean the nozzle plate. 7. If you out of the HP Fax. NOTE: Depending how long the HP Fax is idle and silent, and then unplug the power cord from the back of the slot. Lightly moisten a clean foam rubber swab... print carriage moves to reset the date and time later, when you store the print cartridges. 58 Maintain and troubleshoot Do not leave a print cartridge outside the HP Fax for the other print cartridge. 9. Push the print cartridge forward until the print carriage is unplugged, the date and time might ...
...) 2 Face and edges around the ink nozzle area CAUTION: Do not clean the nozzle plate. 7. If you out of the HP Fax. NOTE: Depending how long the HP Fax is idle and silent, and then unplug the power cord from the back of the slot. Lightly moisten a clean foam rubber swab... print carriage moves to reset the date and time later, when you store the print cartridges. 58 Maintain and troubleshoot Do not leave a print cartridge outside the HP Fax for the other print cartridge. 9. Push the print cartridge forward until the print carriage is unplugged, the date and time might ...
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Plug in . 2. To clean the white strip 1. Unplug the power cord. Do not scrub the strip. 60 Maintain and troubleshoot If you do not close the automatic document feeder cover before loading any paper or originals. Clean the white strip Minor debris can accumulate on.... Wash the strip gently to reset the date and time later, when you close the cover, you might be erased. NOTE: Depending how long the HP Fax is unplugged, the date and time might damage the mechanism. 5. Chapter 6 4. You might need to loosen debris. Close the automatic document feeder cover. CAUTION: ...
Plug in . 2. To clean the white strip 1. Unplug the power cord. Do not scrub the strip. 60 Maintain and troubleshoot If you do not close the automatic document feeder cover before loading any paper or originals. Clean the white strip Minor debris can accumulate on.... Wash the strip gently to reset the date and time later, when you close the cover, you might be erased. NOTE: Depending how long the HP Fax is unplugged, the date and time might damage the mechanism. 5. Chapter 6 4. You might need to loosen debris. Close the automatic document feeder cover. CAUTION: ...
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... Close the automatic document feeder cover. 6. Clean the exterior NOTE: Before cleaning the HP Fax, unplug the power cord from the control panel. Troubleshooting tips and resources Use the following tips and resources to the HP Fax. Use a soft, damp, lint-free cloth to a functioning alternating current (AC...input tray and is not jammed in for the latest troubleshooting information, or product fixes and updates. Plug in . The exterior of the HP Fax, as from the electrical socket. Make sure the HP Fax is plugged in the HP Fax. • Make sure all packing tapes and materials ...
... Close the automatic document feeder cover. 6. Clean the exterior NOTE: Before cleaning the HP Fax, unplug the power cord from the control panel. Troubleshooting tips and resources Use the following tips and resources to the HP Fax. Use a soft, damp, lint-free cloth to a functioning alternating current (AC...input tray and is not jammed in for the latest troubleshooting information, or product fixes and updates. Plug in . The exterior of the HP Fax, as from the electrical socket. Make sure the HP Fax is plugged in the HP Fax. • Make sure all packing tapes and materials ...
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... media might not meet Hewlett-Packard media specifications (for more information, see Work with print cartridges. 62 Maintain and troubleshoot Align the print cartridges Align the print cartridges. Chapter 6 (continued) Problem Possible solution More information Check the media ...HP Fax. More than one page is too moist or too rough). media loaded in the tray. Lines or dots are missing from text or graphics Check the print cartridges Clean the print cartridges Make sure the print cartridges are not low on ink. Printout shows Check the print bleeding cartridges colors...
... media might not meet Hewlett-Packard media specifications (for more information, see Work with print cartridges. 62 Maintain and troubleshoot Align the print cartridges Align the print cartridges. Chapter 6 (continued) Problem Possible solution More information Check the media ...HP Fax. More than one page is too moist or too rough). media loaded in the tray. Lines or dots are missing from text or graphics Check the print cartridges Clean the print cartridges Make sure the print cartridges are not low on ink. Printout shows Check the print bleeding cartridges colors...
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... The media might skew, causing unclear images. poor the copy quality • Load the media correctly. See Clean the HP Fax for the copy job to make a carrier sheet to create darker copies. Chapter 6 (continued) Problem Possible solution More ... remaining documents (up to 20 pages) in the foreground to compensate, even if you adjust the contrast. • Colored backgrounds might cause images in the ADF. If the original is too light, the copy might not be able to ...Best setting. Check the settings for more information see Load originals. 64 Maintain and troubleshoot
... The media might skew, causing unclear images. poor the copy quality • Load the media correctly. See Clean the HP Fax for the copy job to make a carrier sheet to create darker copies. Chapter 6 (continued) Problem Possible solution More ... remaining documents (up to 20 pages) in the foreground to compensate, even if you adjust the contrast. • Colored backgrounds might cause images in the ADF. If the original is too light, the copy might not be able to ...Best setting. Check the settings for more information see Load originals. 64 Maintain and troubleshoot
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...notice static on the phone line. If you are using a computer dial-up modem to the HP Fax and plugged into the telephone wall jack and listening for support. 66 Maintain and troubleshoot Phone lines with a DSL service, the DSL modem might not be properly grounded. Make sure the... HP Fax is firmly connected to send e-mail or access the Internet. If the problem persists, contact your telephone ...
...notice static on the phone line. If you are using a computer dial-up modem to the HP Fax and plugged into the telephone wall jack and listening for support. 66 Maintain and troubleshoot Phone lines with a DSL service, the DSL modem might not be properly grounded. Make sure the... HP Fax is firmly connected to send e-mail or access the Internet. If the problem persists, contact your telephone ...
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...troubleshoot Possible solution If you have an answering machine on the same phone line with the HP Fax, you might have one of the HP Fax. • Make sure the HP Fax is set to receive faxes automatically. The following problems: • Your answering machine might not be set up properly with the HP Fax... or connect extra cables to extend the length of phone equipment, such as an answering machine, a computer dial-up the HP Fax to receive faxes automatically, see Receive a fax. • Make sure the Rings to Answer setting is set to a greater number of your message. Record a message ...
...troubleshoot Possible solution If you have an answering machine on the same phone line with the HP Fax, you might have one of the HP Fax. • Make sure the HP Fax is set to receive faxes automatically. The following problems: • Your answering machine might not be set up properly with the HP Fax... or connect extra cables to extend the length of phone equipment, such as an answering machine, a computer dial-up the HP Fax to receive faxes automatically, see Receive a fax. • Make sure the Rings to Answer setting is set to a greater number of your message. Record a message ...
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...Attention light is in their correct slot. To extend your phone cord 1. Troubleshoot setup issues Problem Hardware setup suggestions Possible solution Check the HP Fax Check the hardware connections Check the print cartridges Check the HP Fax to ensure the following: More information • Make sure that all packing..., see the message on the control panel are lit or blinking. Using the phone cord supplied in the HP Fax. 70 Maintain and troubleshoot For information on the coupler and to the telephone wall jack. Chapter 6 (continued) Problem Possible solution TIP: If the...
...Attention light is in their correct slot. To extend your phone cord 1. Troubleshoot setup issues Problem Hardware setup suggestions Possible solution Check the HP Fax Check the hardware connections Check the print cartridges Check the HP Fax to ensure the following: More information • Make sure that all packing..., see the message on the control panel are lit or blinking. Using the phone cord supplied in the HP Fax. 70 Maintain and troubleshoot For information on the coupler and to the telephone wall jack. Chapter 6 (continued) Problem Possible solution TIP: If the...
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...torn pieces of paper in the input tray must be remaining inside the HP Fax. Gently pull the paper out of the automatic document feeder. 3. Close the cover of paper from the HP Fax, more information, see Understand specifications for the HP Fax. Unplug the power cord. 2. the entire stack of paper that paper...type. • Adjust the paper-width guide in the input tray to occur. 4. If you are recommended for supported media. 72 Maintain and troubleshoot For more paper jams are not bent or torn. • Do not combine different paper types and paper sizes in the input tray lays ...
...torn pieces of paper in the input tray must be remaining inside the HP Fax. Gently pull the paper out of the automatic document feeder. 3. Close the cover of paper from the HP Fax, more information, see Understand specifications for the HP Fax. Unplug the power cord. 2. the entire stack of paper that paper...type. • Adjust the paper-width guide in the input tray to occur. 4. If you are recommended for supported media. 72 Maintain and troubleshoot For more paper jams are not bent or torn. • Do not combine different paper types and paper sizes in the input tray lays ...
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... information on calling for the latest troubleshooting information, or product fixes and updates. To assist our Customer Care Center representatives to serve you better, prepare the following information if you need to call HP. ▲ If the HP Fax does not print, get the following information ready: • HP Fax model • Model number and serial...
... information on calling for the latest troubleshooting information, or product fixes and updates. To assist our Customer Care Center representatives to serve you better, prepare the following information if you need to call HP. ▲ If the HP Fax does not print, get the following information ready: • HP Fax model • Model number and serial...
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...number (located on the label on the front of the HP Fax) • Serial number (located on the back or bottom of telephone support numbers, go to qualified online support specialists • Valuable troubleshooting information for the HP Fax at an additional cost. Be prepared to provide the following... features: • Fast access to www.hp.com/support. After the phone support period After the phone support ...
...number (located on the label on the front of the HP Fax) • Serial number (located on the back or bottom of telephone support numbers, go to qualified online support specialists • Valuable troubleshooting information for the HP Fax at an additional cost. Be prepared to provide the following... features: • Fast access to www.hp.com/support. After the phone support period After the phone support ...
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... 59 print cartridge contacts 56 print cartridge ink nozzle area 57 print cartridges 55 white strip 60 color copies 43 fax 26 color copy 39 colors bleeding 62 confirmation reports, fax 44 connectors, locating 6 contrast, fax 28 control panel buttons 7 copy from 39 enter text and symbols 17 lights 7 locating 6...17 customer support electronic 77 phone support 77 warranty 78 D dark images, troubleshoot copies 65 darken copies 42 faxes 28 Declaration of Conformity (DOC) 87 default settings control panel 11 copy 39 fax 28 deleting faxes from memory 31 dial tone test, failure 49 dial type, setting 36 ...
... 59 print cartridge contacts 56 print cartridge ink nozzle area 57 print cartridges 55 white strip 60 color copies 43 fax 26 color copy 39 colors bleeding 62 confirmation reports, fax 44 connectors, locating 6 contrast, fax 28 control panel buttons 7 copy from 39 enter text and symbols 17 lights 7 locating 6...17 customer support electronic 77 phone support 77 warranty 78 D dark images, troubleshoot copies 65 darken copies 42 faxes 28 Declaration of Conformity (DOC) 87 default settings control panel 11 copy 39 fax 28 deleting faxes from memory 31 dial tone test, failure 49 dial type, setting 36 ...