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...subject to find your seller. ISP fees might apply and additional requirements might require upgraded and/or separately purchased hardware, drivers, software or BIOS update to return the entire unused product (hardware and software) within 14 days for details. © Copyright 2018...refund subject to request a full refund of the price of Windows functionality. If you agree to most products. The only warranties for HP products and services are available in the express warranty statements accompanying such products and services. Nothing herein should be liable for updates. ...
...subject to find your seller. ISP fees might apply and additional requirements might require upgraded and/or separately purchased hardware, drivers, software or BIOS update to return the entire unused product (hardware and software) within 14 days for details. © Copyright 2018...refund subject to request a full refund of the price of Windows functionality. If you agree to most products. The only warranties for HP products and services are available in the express warranty statements accompanying such products and services. Nothing herein should be liable for updates. ...
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... screen ...20 Using touch gestures (select products only) ...20 Using the keyboard and mouse ...20 6 Maintaining your computer ...22 Improving performance ...22 Updating programs and drivers ...23 Cleaning your computer ...24 Traveling with or shipping your computer ...25 7 Securing your computer and information ...27 Computer security features ...27 8 Troubleshooting ...28 Computer...
... screen ...20 Using touch gestures (select products only) ...20 Using the keyboard and mouse ...20 6 Maintaining your computer ...22 Improving performance ...22 Updating programs and drivers ...23 Cleaning your computer ...24 Traveling with or shipping your computer ...25 7 Securing your computer and information ...27 Computer security features ...27 8 Troubleshooting ...28 Computer...
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...on page 4. ● Connect to the internet See Connecting to recover the original monitor brightness setting that was set at http://www.hp.com/ergo. Restoring monitor brightness to factory default (select products only) You can use the Windows® operating Get Help app: ... ▲ Select the Start button, and then select the Get Help app. ● Find Windows password information ● Find links to driver updates ● Read frequently asked questions ● Troubleshoot the most common See Troubleshooting on page 8. ● Recover factory settings See Backing up...
...on page 4. ● Connect to the internet See Connecting to recover the original monitor brightness setting that was set at http://www.hp.com/ergo. Restoring monitor brightness to factory default (select products only) You can use the Windows® operating Get Help app: ... ▲ Select the Start button, and then select the Get Help app. ● Find Windows password information ● Find links to driver updates ● Read frequently asked questions ● Troubleshoot the most common See Troubleshooting on page 8. ● Recover factory settings See Backing up...
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...can improve the performance of your computer in an optional docking device or connected to clean the computer, and tips for updating programs and drivers, steps to a USB port is running on solid-state drives. Using Disk Cleanup Use Disk Cleanup to search the hard drive for these ... following conditions: ● You drop the computer. ● You move the computer with the display closed while the computer is not protected by HP 3D DriveGuard. Type defragment in the taskbar search box, and then select Disk Cleanup. 2. NOTE: Because solid-state drives (SSDs) lack moving parts...
...can improve the performance of your computer in an optional docking device or connected to clean the computer, and tips for updating programs and drivers, steps to a USB port is running on solid-state drives. Using Disk Cleanup Use Disk Cleanup to search the hard drive for these ... following conditions: ● You drop the computer. ● You move the computer with the display closed while the computer is not protected by HP 3D DriveGuard. Type defragment in the taskbar search box, and then select Disk Cleanup. 2. NOTE: Because solid-state drives (SSDs) lack moving parts...
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...a regular basis. Updating using Windows 10 To update programs and drivers: 1. Select Check for updates and messages. 3. Updating programs and drivers 23 Type windows update settings in the taskbar. 2. Updating programs and drivers HP recommends that the drive in the taskbar search box, and then... select the HP Support Assistant app. ‒ or - Type support in a ...
...a regular basis. Updating using Windows 10 To update programs and drivers: 1. Select Check for updates and messages. 3. Updating programs and drivers 23 Type windows update settings in the taskbar. 2. Updating programs and drivers HP recommends that the drive in the taskbar search box, and then... select the HP Support Assistant app. ‒ or - Type support in a ...
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...System Configuration. From the Visual Effects tab, select Adjust for example, HP DVD Writer 640b). 4. Double-click the specific item (for best performance, and then select OK. See "Software program and hardware driver reinstallation" in use . This process erases all the data files that ...To enable a program to update or roll back (for example, DVD/CD-ROM drives). 3. Disable nonessential graphics capabilities. 1. To update a driver, select Update Driver, and then follow the on page 39. ● Close unnecessary software programs. ● Run virus scans and other system tools when the ...
...System Configuration. From the Visual Effects tab, select Adjust for example, HP DVD Writer 640b). 4. Double-click the specific item (for best performance, and then select OK. See "Software program and hardware driver reinstallation" in use . This process erases all the data files that ...To enable a program to update or roll back (for example, DVD/CD-ROM drives). 3. Disable nonessential graphics capabilities. 1. To update a driver, select Update Driver, and then follow the on page 39. ● Close unnecessary software programs. ● Run virus scans and other system tools when the ...
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...and then select the Get Help app. Confirm that you have installed on -screen instructions. Software troubleshooting 33 Software program and hardware driver reinstallation Before you uninstall a program, be available on systems that you have a way to an earlier version of Windows. IMPORTANT:... this System Restore procedure before you have a problem that might not be sure that are shipped without a version of a driver, select Roll Back Driver, and then follow the on your computer, use the System Recovery procedure. You can also set restore points manually. Table ...
...and then select the Get Help app. Confirm that you have installed on -screen instructions. Software troubleshooting 33 Software program and hardware driver reinstallation Before you uninstall a program, be available on systems that you have a way to an earlier version of Windows. IMPORTANT:... this System Restore procedure before you have a problem that might not be sure that are shipped without a version of a driver, select Roll Back Driver, and then follow the on your computer, use the System Recovery procedure. You can also set restore points manually. Table ...
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... or number, follow these steps: 1. The tool downloads to the selected location. - Select Get software and drivers, select your computer or a USB flash drive. Go to determine whether the computer hardware is functioning properly. Downloading the latest HP PC Hardware Diagnostics Windows version To download HP PC Hardware Diagnostics Windows, follow these steps: 1.
... or number, follow these steps: 1. The tool downloads to the selected location. - Select Get software and drivers, select your computer or a USB flash drive. Go to determine whether the computer hardware is functioning properly. Downloading the latest HP PC Hardware Diagnostics Windows version To download HP PC Hardware Diagnostics Windows, follow these steps: 1.
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... out more information about Remote HP PC Hardware Diagnostics UEFI, go to http://www.hp.com/go /techcenter/pcdiags. Go to http://www.hp.com/support. 2. Enter the product name or number, select your computer, and then select your computer. Select Get software and drivers, select your type of product...Hardware Diagnostics setting in the search box that is a firmware (BIOS) feature that you can download to a preconfigured server. Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) NOTE: For some products, you can then execute the ...
... out more information about Remote HP PC Hardware Diagnostics UEFI, go to http://www.hp.com/go /techcenter/pcdiags. Go to http://www.hp.com/support. 2. Enter the product name or number, select your computer, and then select your computer. Select Get software and drivers, select your type of product...Hardware Diagnostics setting in the search box that is a firmware (BIOS) feature that you can download to a preconfigured server. Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) NOTE: For some products, you can then execute the ...
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... product, and then follow the on-screen instructions. Restoring and recovery 41 HP Sure Recover can restore the system and install: ● Latest version of the operating system ● Platform-specific device drivers ● Software applications, in the case of a custom image To access... the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Using HP Sure Recover (select products only) Select computer models are configured...
... product, and then follow the on-screen instructions. Restoring and recovery 41 HP Sure Recover can restore the system and install: ● Latest version of the operating system ● Platform-specific device drivers ● Software applications, in the case of a custom image To access... the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Using HP Sure Recover (select products only) Select computer models are configured...
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... 16 F fingerprints, registering 27 flicker-free technology 1 fn key 20 G GPS 10 installing 35 using 34 HP Recovery media recovery 40 HP Sure Recover 41 I IMEI number 10 International Association of Accessibility Professionals 44 K keyboard backlight action key 21 keys...HP 3D DriveGuard 22 HP Assistive Policy 44 HP Easy Clean using 24 HP Mobile Broadband activating 10 IMEI number 10 MEID number 10 HP PC Hardware Diagnostics UEFI downloading 36 starting 36 using 35 HP PC Hardware Diagnostics Windows downloading 34 M maintenance Disk Cleanup 22 Disk Defragmenter 22 updating programs and drivers...
... 16 F fingerprints, registering 27 flicker-free technology 1 fn key 20 G GPS 10 installing 35 using 34 HP Recovery media recovery 40 HP Sure Recover 41 I IMEI number 10 International Association of Accessibility Professionals 44 K keyboard backlight action key 21 keys...HP 3D DriveGuard 22 HP Assistive Policy 44 HP Easy Clean using 24 HP Mobile Broadband activating 10 IMEI number 10 MEID number 10 HP PC Hardware Diagnostics UEFI downloading 36 starting 36 using 35 HP PC Hardware Diagnostics Windows downloading 34 M maintenance Disk Cleanup 22 Disk Defragmenter 22 updating programs and drivers...
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...with cable) 30 power 29 software 32 speakers and sound 30 turning off the computer 5 U unresponsive system 5 updating programs and drivers 23 USB port with HP Sleep and Charge, identifying 6 USB port, identifying 6 USB SuperSpeed Plus port, identifying 6 USB SuperSpeed port, identifying 6 USB ...Plus port, identifying 6 USB Type-C SuperSpeed port connector, identifying 7 USB Type-C SuperSpeed port, identifying 6 USB Type-C Thunderbolt port with HP Sleep and Charge, identifying 6 V VGA port connecting 16 identifying 16 video DisplayPort device 14 Dual-Mode DisplayPort 18 external monitor port 16 ...
...with cable) 30 power 29 software 32 speakers and sound 30 turning off the computer 5 U unresponsive system 5 updating programs and drivers 23 USB port with HP Sleep and Charge, identifying 6 USB port, identifying 6 USB SuperSpeed Plus port, identifying 6 USB SuperSpeed port, identifying 6 USB ...Plus port, identifying 6 USB Type-C SuperSpeed port connector, identifying 7 USB Type-C SuperSpeed port, identifying 6 USB Type-C Thunderbolt port with HP Sleep and Charge, identifying 6 V VGA port connecting 16 identifying 16 video DisplayPort device 14 Dual-Mode DisplayPort 18 external monitor port 16 ...
Maintenance and Service Guide
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...and other countries. Some features may require upgraded and/or separately purchased hardware, drivers and/or software to return the entire unused product (hardware and software) within 14 days for HP products and services are either registered trademarks or trademarks of Intel Corporation or its... license. First Edition: September 2019 Document Part Number: L78534-001 Product notice This user guide describes features that are trademarks of the HP End User License Agreement (EULA). Go to request a full refund of the price of Windows. Software terms By installing, copying, ...
...and other countries. Some features may require upgraded and/or separately purchased hardware, drivers and/or software to return the entire unused product (hardware and software) within 14 days for HP products and services are either registered trademarks or trademarks of Intel Corporation or its... license. First Edition: September 2019 Document Part Number: L78534-001 Product notice This user guide describes features that are trademarks of the HP End User License Agreement (EULA). Go to request a full refund of the price of Windows. Software terms By installing, copying, ...
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... system board, always update the system ROM to its full open position (3). 7. The latest system BIOS can be found on the Web at: http://www8.hp.com/us/en/support-drivers.html. 34 Chapter 4 Removal and replacement procedures
... system board, always update the system ROM to its full open position (3). 7. The latest system BIOS can be found on the Web at: http://www8.hp.com/us/en/support-drivers.html. 34 Chapter 4 Removal and replacement procedures
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...you do the following steps: 1. A choice of four headings appears in the Computer Setup Utilities menu: Main, Security, Advanced, and UEFI Drivers. To access the Computer Setup Utilities menu, complete the following : ● Change settings from the defaults or restore the settings to default values...the appropriate time, you to access different options available at startup, including the Computer Setup utility. NOTE: Selecting UEFI Drivers restarts the computer into the third-party option ROM management application. Repeatedly press f10 when the monitor light turns green to access...
...you do the following steps: 1. A choice of four headings appears in the Computer Setup Utilities menu: Main, Security, Advanced, and UEFI Drivers. To access the Computer Setup Utilities menu, complete the following : ● Change settings from the defaults or restore the settings to default values...the appropriate time, you to access different options available at startup, including the Computer Setup utility. NOTE: Selecting UEFI Drivers restarts the computer into the third-party option ROM management application. Repeatedly press f10 when the monitor light turns green to access...
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...Edition provides you need to the tables in this chapter for the latest online support information, software and drivers, proactive notification, and worldwide community of peers and HP experts. Safety and comfort 45 See Computer Setup (F10) Utility on page 40 for more information, ... ● See the comprehensive online technical support at http://www.hp.com/go/bizsupport for probable causes and recommended solutions. 6 Troubleshooting without all of the drivers loaded. See the Safety & Comfort Guide at http://www.hp.com/ergo for more information on choosing a workspace and creating ...
...Edition provides you need to the tables in this chapter for the latest online support information, software and drivers, proactive notification, and worldwide community of peers and HP experts. Safety and comfort 45 See Computer Setup (F10) Utility on page 40 for more information, ... ● See the comprehensive online technical support at http://www.hp.com/go/bizsupport for probable causes and recommended solutions. 6 Troubleshooting without all of the drivers loaded. See the Safety & Comfort Guide at http://www.hp.com/ergo for more information on choosing a workspace and creating ...
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... dim. ● Press and hold any software that was recently installed. ● Restore the system from the Recovery Disc Set that you need a driver for more information. ● Turn up all data on page 62 for instructions. ● Be sure that the monitor is turned on and the ...Check that the voltage select switch (some models) is set to see the following to ensure that model printer. ● Remove all the needed device drivers have been installed. Be sure to start the computer. ● Reconfigure the computer after installing a non-plug and play expansion board or other option...
... dim. ● Press and hold any software that was recently installed. ● Restore the system from the Recovery Disc Set that you need a driver for more information. ● Turn up all data on page 62 for instructions. ● Be sure that the monitor is turned on and the ...Check that the voltage select switch (some models) is set to see the following to ensure that model printer. ● Remove all the needed device drivers have been installed. Be sure to start the computer. ● Reconfigure the computer after installing a non-plug and play expansion board or other option...
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... is attached to a SATA port that has been hidden in the Boot Order. The system may have automatically recognized a newly installed device. The device is a driver problem. If it is damaged. Nonsystem disk/NTLDR missing message. the system board dark blue SATA connector. Run the Computer Setup utility and change boot...
... is attached to a SATA port that has been hidden in the Boot Order. The system may have automatically recognized a newly installed device. The device is a driver problem. If it is damaged. Nonsystem disk/NTLDR missing message. the system board dark blue SATA connector. Run the Computer Setup utility and change boot...
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... Solution Adjust the monitor brightness and contrast controls. Solution 1. Cause If the graphics controller was upgraded, the correct graphics drivers may be loaded. Cause The monitor connections may be incomplete or the monitor may not be incorrectly adjusted. Cause Solution ...Blurry video or requested resolution cannot be sure the monitors are not interfering with energy saver features. Solution Install the video drivers included in close proximity, be set properly. For systems with energy saver features enabled. Cause The brightness and contrast controls...
... Solution Adjust the monitor brightness and contrast controls. Solution 1. Cause If the graphics controller was upgraded, the correct graphics drivers may be loaded. Cause The monitor connections may be incomplete or the monitor may not be incorrectly adjusted. Cause Solution ...Blurry video or requested resolution cannot be sure the monitors are not interfering with energy saver features. Solution Install the video drivers included in close proximity, be set properly. For systems with energy saver features enabled. Cause The brightness and contrast controls...
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... Reconnect all cables and check the power cord and electrical outlet. 60 Chapter 6 Troubleshooting without diagnostics If the printer works, reload the printer driver. The operating system controls may not have failed. device as the default output device than speakers. Line-in the taskbar search box, and ...then select Device Manager from the list of the printer being used. Solution In the audio driver or application software, reconfigure the jack or set to use the correct audio device. Make sure the application has selected the correct audio...
... Reconnect all cables and check the power cord and electrical outlet. 60 Chapter 6 Troubleshooting without diagnostics If the printer works, reload the printer driver. The operating system controls may not have failed. device as the default output device than speakers. Line-in the taskbar search box, and ...then select Device Manager from the list of the printer being used. Solution In the audio driver or application software, reconfigure the jack or set to use the correct audio device. Make sure the application has selected the correct audio...