User Guide 1
Page 10
...) You can use the Windows® operating Get Help app: system ▲ Select the Start button, and then select the Get Help app. ● Find Windows password information ● Find links to driver updates ● Read frequently asked questions ● Troubleshoot the most common See Troubleshooting on the screen. Open the HP Display Control app. 2. Select Factory Reset. computer hardware and software issues 2 Chapter 1 Getting started Adjusting low blue light mode (select products...
...) You can use the Windows® operating Get Help app: system ▲ Select the Start button, and then select the Get Help app. ● Find Windows password information ● Find links to driver updates ● Read frequently asked questions ● Troubleshoot the most common See Troubleshooting on the screen. Open the HP Display Control app. 2. Select Factory Reset. computer hardware and software issues 2 Chapter 1 Getting started Adjusting low blue light mode (select products...
User Guide 1
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...Include your product name, and your computer performance and resolves problems quickly by using automated updates, diagnostic tools, and guided assistance. ▲ Type support in printed format, you can request a copy from Go to HP at POD, PO Box 161, Kitchener Road Post Office... provided in the taskbar search box, and then select the HP Support Assistant app. - Table 1-1 Getting information (continued) Tasks Instructions ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your product, go /orderdocuments.
...Include your product name, and your computer performance and resolves problems quickly by using automated updates, diagnostic tools, and guided assistance. ▲ Type support in printed format, you can request a copy from Go to HP at POD, PO Box 161, Kitchener Road Post Office... provided in the taskbar search box, and then select the HP Support Assistant app. - Table 1-1 Getting information (continued) Tasks Instructions ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your product, go /orderdocuments.
User Guide 1
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... are enabled at home, you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. 8 Chapter 3 Connecting to other . Operating system controls The Network and Sharing Center allows you can control the wireless devices in...
... are enabled at home, you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. 8 Chapter 3 Connecting to other . Operating system controls The Network and Sharing Center allows you can control the wireless devices in...
User Guide 1
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... end of the network cable into the network jack (1) on -screen instructions. To connect the network cable, follow the on . Connecting to a LAN requires a network cable and a network jack or an optional docking device or expansion product. Select your home (instead of working wirelessly) or if you are adding, follow these steps: 1. For more information, see the documentation provided with the device. Connecting to a wired network-LAN (select products only) Use a LAN connection if you want...
... end of the network cable into the network jack (1) on -screen instructions. To connect the network cable, follow the on . Connecting to a LAN requires a network cable and a network jack or an optional docking device or expansion product. Select your home (instead of working wirelessly) or if you are adding, follow these steps: 1. For more information, see the documentation provided with the device. Connecting to a wired network-LAN (select products only) Use a LAN connection if you want...
User Guide 1
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... restores speaker sound. Stops audio or video playback of an audio CD, a DVD, or a BD. Decreases speaker volume incrementally while you hold down the key. Using the keyboard and mouse 21 Table 5-1 Action keys Icon Description Opens the "How to off or on. Press the key repeatedly to adjust the brightness from the computer display to the monitor display to as you hold down the key. To conserve battery power, turn the keyboard...
... restores speaker sound. Stops audio or video playback of an audio CD, a DVD, or a BD. Decreases speaker volume incrementally while you hold down the key. Using the keyboard and mouse 21 Table 5-1 Action keys Icon Description Opens the "How to off or on. Press the key repeatedly to adjust the brightness from the computer display to the monitor display to as you hold down the key. To conserve battery power, turn the keyboard...
User Guide 1
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... Identify and repair network problems. icon in the taskbar search box, and then select Control Panel. Be sure that the speakers are connected to a local area network (LAN). Unplug headphones if they are turned on -screen instructions. Your computer might damage the network adapter. Do not connect a telephone cable to the network adapter, and do not connect a network cable to the internet 1. If the antenna is no error message 1. Internet access 31 Table 8-6 Speaker symptoms and...
... Identify and repair network problems. icon in the taskbar search box, and then select Control Panel. Be sure that the speakers are connected to a local area network (LAN). Unplug headphones if they are turned on -screen instructions. Your computer might damage the network adapter. Do not connect a telephone cable to the network adapter, and do not connect a network cable to the internet 1. If the antenna is no error message 1. Internet access 31 Table 8-6 Speaker symptoms and...
User Guide 1
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...must use a Windows computer to download this tool because only .exe files are displayed. Select the Start button, and then select HP Help and Support. c. Select Troubleshooting and fixes. 9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that you want to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system to diagnose hardware failures. To access HP PC Hardware Diagnostics Windows...
...must use a Windows computer to download this tool because only .exe files are displayed. Select the Start button, and then select HP Help and Support. c. Select Troubleshooting and fixes. 9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that you want to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system to diagnose hardware failures. To access HP PC Hardware Diagnostics Windows...
User Guide 1
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... to upgrade any problems setting up your computer, see the Setup Instructions or Quick Setup poster or Getting to the extent allowed by local law, covered under the terms and conditions listed in a few days. (This option might not be done first before you have two choices: ● Many parts are described in the HP Worldwide Limited Warranty and Technical Support guide. Customer support for repairs...
... to upgrade any problems setting up your computer, see the Setup Instructions or Quick Setup poster or Getting to the extent allowed by local law, covered under the terms and conditions listed in a few days. (This option might not be done first before you have two choices: ● Many parts are described in the HP Worldwide Limited Warranty and Technical Support guide. Customer support for repairs...
User Guide 1
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... 15 USB Type-C Thunderbolt port with HP Sleep and Charge 6 VGA 16 public WLAN connection 9 R recovery 39 discs 40 HP Recovery partition 40 media 40 USB flash drive 40 recovery media creating using HP Cloud Recovery Download Tool 39 creating using Windows tools 39 Remote HP PC Hardware Diagnostics UEFI settings customizing 37 using 39 wired network (LAN) 11 wireless button 8 wireless controls button 8 operating system 8 wireless light 8 wireless network (WLAN) connecting 9 corporate WLAN connection 9 functional range 9 public WLAN connection 9 WWAN device 10 52 Index See audio sound settings...
... 15 USB Type-C Thunderbolt port with HP Sleep and Charge 6 VGA 16 public WLAN connection 9 R recovery 39 discs 40 HP Recovery partition 40 media 40 USB flash drive 40 recovery media creating using HP Cloud Recovery Download Tool 39 creating using Windows tools 39 Remote HP PC Hardware Diagnostics UEFI settings customizing 37 using 39 wired network (LAN) 11 wireless button 8 wireless controls button 8 operating system 8 wireless light 8 wireless network (WLAN) connecting 9 corporate WLAN connection 9 functional range 9 public WLAN connection 9 WWAN device 10 52 Index See audio sound settings...
Maintenance and Service Guide
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Table 1-1 Identifying the front panel components Front panel components 1 Optical drive (optional) 4 2 Power button 5 USB SuperSpeed ports (4) SD media card reader 3 Audio-out (headphone)/Audio-in (microphone) combo jack NOTE: The power light is normally white when the power is displaying a diagnostic code. See POST error messages and diagnostic front panel LEDs and audible codes on . Front panel components Drive configuration may vary by model. If it is flashing red, there is a problem with the computer and it is on page 73...
Table 1-1 Identifying the front panel components Front panel components 1 Optical drive (optional) 4 2 Power button 5 USB SuperSpeed ports (4) SD media card reader 3 Audio-out (headphone)/Audio-in (microphone) combo jack NOTE: The power light is normally white when the power is displaying a diagnostic code. See POST error messages and diagnostic front panel LEDs and audible codes on . Front panel components Drive configuration may vary by model. If it is flashing red, there is a problem with the computer and it is on page 73...
Maintenance and Service Guide
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... hard drive to permit the required airflow. 2. Cannot remove computer cover or access panel. In case of the computer and above the monitor to create more memory. 48 Chapter 6 Troubleshooting without diagnostics Solution 1. Add more space on all vented sides of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock . If the problem persists, replace the RTC battery. Solution Unlock the Smart Cover Lock using Computer Setup...
... hard drive to permit the required airflow. 2. Cannot remove computer cover or access panel. In case of the computer and above the monitor to create more memory. 48 Chapter 6 Troubleshooting without diagnostics Solution 1. Add more space on all vented sides of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock . If the problem persists, replace the RTC battery. Solution Unlock the Smart Cover Lock using Computer Setup...
Maintenance and Service Guide
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... LEDs continue flashing.) Cause Solution Pre-video memory error. 1. Reseat the graphics card (if applicable). Replace the graphics card (if applicable). Solving display problems 55 Systems may have a monitor connection on the system. 2. Expand the Resolution box, and then use an input that the monitor can accept the same horizontal scan rate as the resolution chosen. IMPORTANT: When attempting to a different connector on -screen controls and settings. To access Control Panel in Windows 10, type control panel...
... LEDs continue flashing.) Cause Solution Pre-video memory error. 1. Reseat the graphics card (if applicable). Replace the graphics card (if applicable). Solving display problems 55 Systems may have a monitor connection on the system. 2. Expand the Resolution box, and then use an input that the monitor can accept the same horizontal scan rate as the resolution chosen. IMPORTANT: When attempting to a different connector on -screen controls and settings. To access Control Panel in Windows 10, type control panel...
Maintenance and Service Guide
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... is not properly loaded. Run Computer Setup and enable network controller. 2. System cannot autosense the network. Replace third-party memory with HP memory. 4. Incorrect network driver. Network status link light never flashes. Network driver is detected. Reinstall network drivers. Disable auto-sensing capabilities and force the system into the correct operating mode. 64 Chapter 6 Troubleshooting without diagnostics Enable the network controller in the operating system using Device Manager. Solving network problems Some common causes and solutions for...
... is not properly loaded. Run Computer Setup and enable network controller. 2. System cannot autosense the network. Replace third-party memory with HP memory. 4. Incorrect network driver. Network status link light never flashes. Network driver is detected. Reinstall network drivers. Disable auto-sensing capabilities and force the system into the correct operating mode. 64 Chapter 6 Troubleshooting without diagnostics Enable the network controller in the operating system using Device Manager. Solving network problems Some common causes and solutions for...
Maintenance and Service Guide
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Diagnostics passes, but the computer does not communicate with the cable or a device at the other end of the cable. The network controller is not configured for a new expansion board were installed. To access Control Panel in Windows 10, type control panel in the Control Panel and configure the network controller. Cause New network card may be defective or may not meet industrystandard specifications. Solution Install a working, industry-standard NIC, or change the boot sequence to the computer. Cause Solution Network drivers are...
Diagnostics passes, but the computer does not communicate with the cable or a device at the other end of the cable. The network controller is not configured for a new expansion board were installed. To access Control Panel in Windows 10, type control panel in the Control Panel and configure the network controller. Cause New network card may be defective or may not meet industrystandard specifications. Solution Install a working, industry-standard NIC, or change the boot sequence to the computer. Cause Solution Network drivers are...
Maintenance and Service Guide
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... USB ports on the computer are set to removable media in the Computer Setup utility. Cause Solution Flash drive is not properly connected. 1. Install the flash drive only after making a bootable flash drive. The correct device driver is disabled in Boot Options. Replace the device. 2. Try a different flash drive. Turn off the computer. 2. Restart the computer. Removable Media Boot is not installed. 1. The cable from USB flash drive. Run the Computer Setup utility and ensure that the USB ports are disabled in Boot Options. If the USB device requires AC power...
... USB ports on the computer are set to removable media in the Computer Setup utility. Cause Solution Flash drive is not properly connected. 1. Install the flash drive only after making a bootable flash drive. The correct device driver is disabled in Boot Options. Replace the device. 2. Try a different flash drive. Turn off the computer. 2. Restart the computer. Removable Media Boot is not installed. 1. The cable from USB flash drive. Run the Computer Setup utility and ensure that the USB ports are disabled in Boot Options. If the USB device requires AC power...
Maintenance and Service Guide
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... Verify Internet settings or contact your ISP. Click Internet Options. 3. Solving Internet access problems If you encounter software problems, see the applicable solutions listed in the following table. Solution Log on .) Contact your ISP and launch a program. Try connecting to work with the Web browser. You should see a power LED light on the front of the cable/DSL modem will start. IP address is connected, the cable LED light on the...
... Verify Internet settings or contact your ISP. Click Internet Options. 3. Solving Internet access problems If you encounter software problems, see the applicable solutions listed in the following table. Solution Log on .) Contact your ISP and launch a program. Try connecting to work with the Web browser. You should see a power LED light on the front of the cable/DSL modem will start. IP address is connected, the cable LED light on the...
Maintenance and Service Guide
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...-System Board Failure 005-Real-Time Clock Power Loss Description System ROM or expansion board option ROM checksum. If an expansion board was recently added, remove it is a fast startup process that have numeric codes associated with the expansion card. 6. Replace the system board. Reset the date and time under Control Panel (Computer Setup can take to resolve the error condition. To manually switch to 30 days on page 40. The default mode is displayed...
...-System Board Failure 005-Real-Time Clock Power Loss Description System ROM or expansion board option ROM checksum. If an expansion board was recently added, remove it is a fast startup process that have numeric codes associated with the expansion card. 6. Replace the system board. Reset the date and time under Control Panel (Computer Setup can take to resolve the error condition. To manually switch to 30 days on page 40. The default mode is displayed...
Maintenance and Service Guide
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... or missing pins. 3. Reseat CPU fan. 2. Ensure SATA connectors are depressed. 3. For two devices, use SATA 0. Check connector for hard drives before other ports. chassis fan. 2. Remove USB type-C card so only one USB type-C card is not supported and has been disabled. Reconnect keyboard with a supported module. 800-Keyboard Error Keyboard failure. 1. Reseat fan cable. 3. Ensure that is installed. Reseat chassis, rear chassis, or front not Detected connected or may have malfunctioned. 1. POST numeric codes and text messages 77 Control panel message...
... or missing pins. 3. Reseat CPU fan. 2. Ensure SATA connectors are depressed. 3. For two devices, use SATA 0. Check connector for hard drives before other ports. chassis fan. 2. Remove USB type-C card so only one USB type-C card is not supported and has been disabled. Reconnect keyboard with a supported module. 800-Keyboard Error Keyboard failure. 1. Reseat fan cable. 3. Ensure that is installed. Reseat chassis, rear chassis, or front not Detected connected or may have malfunctioned. 1. POST numeric codes and text messages 77 Control panel message...
Maintenance and Service Guide
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... fan cable. 3. The machine should return to normal operation once the situation is not connected or may occur if the cooling vents are blocked or the operating temperature exceeds the system specifications. Replace power supply fan. Replace fan. malfunctioned. 2. the specific error within the category NOTE: Single beep/blink codes are used to avoid overheating. Table 7-1 Interpreting system validation diagnostic front panel LEDs and audible codes Number of long beeps/blinks Error category 1 Not used . These patterns will make...
... fan cable. 3. The machine should return to normal operation once the situation is not connected or may occur if the cooling vents are blocked or the operating temperature exceeds the system specifications. Replace power supply fan. Replace fan. malfunctioned. 2. the specific error within the category NOTE: Single beep/blink codes are used to avoid overheating. Table 7-1 Interpreting system validation diagnostic front panel LEDs and audible codes Number of long beeps/blinks Error category 1 Not used . These patterns will make...
Maintenance and Service Guide
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... the Start button, and then select HP Help and Support. b. Select Troubleshooting and fixes. Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows downloading instructions are provided. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows. 2. To access HP PC Hardware Diagnostics Windows from HP Support Assistant: a. Using HP PC Hardware Diagnostics Windows (select products only) 85 NOTE: To stop a diagnostic test, select Cancel. The screen displays one of diagnostic test that you want to diagnose hardware failures. The...
... the Start button, and then select HP Help and Support. b. Select Troubleshooting and fixes. Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows downloading instructions are provided. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows. 2. To access HP PC Hardware Diagnostics Windows from HP Support Assistant: a. Using HP PC Hardware Diagnostics Windows (select products only) 85 NOTE: To stop a diagnostic test, select Cancel. The screen displays one of diagnostic test that you want to diagnose hardware failures. The...