HP Color LaserJet 1600 and 2600n Series Printers - Errors in Windows Vista after Install of the Printer and During Printing
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Uninstall and install the Windows Vista specific printer driver from www.hp.com Issue Description: Error messages appear during the installation of 3 The device is not ready. You may be as follows: • Operation could ...During Printing Security Level: Customer Viewable Date Written: August 27, 2007 Document Number: c01153120 Document Summary Include tips for troubleshooting and fix or workaround for the printer: Page 1 of the HP Color LaserJet 1600 or 2600n CD. Possible install errors may then be completed (error 0x00000015). In addition, error messages may appear when printing ...
Uninstall and install the Windows Vista specific printer driver from www.hp.com Issue Description: Error messages appear during the installation of 3 The device is not ready. You may be as follows: • Operation could ...During Printing Security Level: Customer Viewable Date Written: August 27, 2007 Document Number: c01153120 Document Summary Include tips for troubleshooting and fix or workaround for the printer: Page 1 of the HP Color LaserJet 1600 or 2600n CD. Possible install errors may then be completed (error 0x00000015). In addition, error messages may appear when printing ...
Service Manual
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...replacement 86 Separation pad removal and replacement 88 Paper pickup roller removal and replacement 89 Control panel removal and replacement 91 6 Troubleshooting Troubleshooting process...98 Troubleshooting checklist...98 Clearing jams ...99 Paper path...99 Common causes of paper jams 100 Where to look for jams...101 Jams ...inside the printer...102 Input jams...103 Tray 1...103 Tray 2...104 Output jams...104 Jams in the top bin 104 Pickup delay jam...
...replacement 86 Separation pad removal and replacement 88 Paper pickup roller removal and replacement 89 Control panel removal and replacement 91 6 Troubleshooting Troubleshooting process...98 Troubleshooting checklist...98 Clearing jams ...99 Paper path...99 Common causes of paper jams 100 Where to look for jams...101 Jams ...inside the printer...102 Input jams...103 Tray 1...103 Tray 2...104 Output jams...104 Jams in the top bin 104 Pickup delay jam...
Service Manual
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...126 NVRAM initializer...126 Super NVRAM initializer...126 Restoring page counts and serial number 127 Cleaning the ETB...127 Troubleshooting tools...128 Printer pages and reports 128 Demo page...128 Configuration page 129 Event log...131 Supplies Status page 131 Fuser cleaning...restore the factory-set defaults 138 General print quality issues 138 Solving issues with color documents 142 HP Toolbox...1. 44 HP Toolbox...144 To view HP Toolbox 144 Troubleshooting tab 144 Print quality troubleshooting pages 144 Printer calibration...144 Cleaning page...144 Configuration page...145 vi ENWW
...126 NVRAM initializer...126 Super NVRAM initializer...126 Restoring page counts and serial number 127 Cleaning the ETB...127 Troubleshooting tools...128 Printer pages and reports 128 Demo page...128 Configuration page 129 Event log...131 Supplies Status page 131 Fuser cleaning...restore the factory-set defaults 138 General print quality issues 138 Solving issues with color documents 142 HP Toolbox...1. 44 HP Toolbox...144 To view HP Toolbox 144 Troubleshooting tab 144 Print quality troubleshooting pages 144 Printer calibration...144 Cleaning page...144 Configuration page...145 vi ENWW
Service Manual
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...187 ENWW ix HP Color LaserJet 2600n printer software 11 Envelope specifications...15 Envelope size ranges...16 Tray 1 and Tray 2 specifications...17 Optional Tray 3 specifications...18 Print cartridge life ...32 Basic operational sequence ...38 Motor specifications ...40 User-replaceable parts...62 Troubleshooting checklist...98 ......123 Configuration page...129 Supplies Status page...131 Status log only messages...137 General print quality issues...138 Color document issues...142 Repetitive image defects...147 Available replaceable parts ...150 Technical support Web sites ...152 Accessories...
...187 ENWW ix HP Color LaserJet 2600n printer software 11 Envelope specifications...15 Envelope size ranges...16 Tray 1 and Tray 2 specifications...17 Optional Tray 3 specifications...18 Print cartridge life ...32 Basic operational sequence ...38 Motor specifications ...40 User-replaceable parts...62 Troubleshooting checklist...98 ......123 Configuration page...129 Supplies Status page...131 Status log only messages...137 General print quality issues...138 Color document issues...142 Repetitive image defects...147 Available replaceable parts ...150 Technical support Web sites ...152 Accessories...
Service Manual
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... PDF format for printing and HTML format for installing and setting up the printer. Embedded Web server Use to view troubleshooting information and online documentation. HP Toolbox Use to check the printer status and settings and to view and configure printer settings and networking information. 2 Chapter 1 Product information ENWW Getting started guide Provides step-by...
... PDF format for printing and HTML format for installing and setting up the printer. Embedded Web server Use to view troubleshooting information and online documentation. HP Toolbox Use to check the printer status and settings and to view and configure printer settings and networking information. 2 Chapter 1 Product information ENWW Getting started guide Provides step-by...
Service Manual
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... touch the ETB with a damp cloth or with a pattern prints from the printer. 4 At the printer, remove any print media in the Ready state. 2 Open the HP Toolbox. 3 On the Troubleshooting tab, click Troubleshooting Tools, and then click Print. ENWW Cleaning the printer 35 Cleaning spilled toner Defective print cartridges can pick up this toner. To...
... touch the ETB with a damp cloth or with a pattern prints from the printer. 4 At the printer, remove any print media in the Ready state. 2 Open the HP Toolbox. 3 On the Troubleshooting tab, click Troubleshooting Tools, and then click Print. ENWW Cleaning the printer 35 Cleaning spilled toner Defective print cartridges can pick up this toner. To...
Service Manual
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... these ways: ● On the desktop, double-click the HP Toolbox icon. ● On the Start menu, point to Programs, point to HP, point to HP Color LaserJet 2600n, and click HP Color LaserJet 2600n Toolbox. 2 Click the Troubleshooting tab and then click Troubleshooting Tools (on the left side of print quality. The printer accounts for the time that is complete before calibrating...
... these ways: ● On the desktop, double-click the HP Toolbox icon. ● On the Start menu, point to Programs, point to HP, point to HP Color LaserJet 2600n, and click HP Color LaserJet 2600n Toolbox. 2 Click the Troubleshooting tab and then click Troubleshooting Tools (on the left side of print quality. The printer accounts for the time that is complete before calibrating...
Service Manual
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...media from the product. 3 Place the product on this printer is installed). ENWW Service approach 63 Service approach Field Service on this printer. ■ Fuser ■ ETB ■ DC Controller ■ Formatter ■ Control Panel display If troubleshooting or a Control Panel message determines that the failure is not... associated with one of 30 minutes, which includes troubleshooting, teardown, and repair. For more information on messages that require more time should not be made and the printer should be replaced on an ESD mat. If an ESD mat or an ...
...media from the product. 3 Place the product on this printer is installed). ENWW Service approach 63 Service approach Field Service on this printer. ■ Fuser ■ ETB ■ DC Controller ■ Formatter ■ Control Panel display If troubleshooting or a Control Panel message determines that the failure is not... associated with one of 30 minutes, which includes troubleshooting, teardown, and repair. For more information on messages that require more time should not be made and the printer should be replaced on an ESD mat. If an ESD mat or an ...
Service Manual
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... removing it . Fanning can create static electricity, which the print media was not stored correctly. Reset the printer. Remove any excess paper from Tray 1. For more information, see the HP LaserJet Printer Family Print Media Guide or go to stick together. NOTE Do not fan paper. Input tray guides are ... other print media can become jammed during a print job. Remove paper, flex it, rotate it 180 degrees, or flip it over. The printer supply items have reached the end of life. Too many sheets accumulated in a controlled environment. 100 Chapter 6 Troubleshooting ENWW
... removing it . Fanning can create static electricity, which the print media was not stored correctly. Reset the printer. Remove any excess paper from Tray 1. For more information, see the HP LaserJet Printer Family Print Media Guide or go to stick together. NOTE Do not fan paper. Input tray guides are ... other print media can become jammed during a print job. Remove paper, flex it, rotate it 180 degrees, or flip it over. The printer supply items have reached the end of life. Too many sheets accumulated in a controlled environment. 100 Chapter 6 Troubleshooting ENWW
Service Manual
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...instructions to clear jams from inside the printer Use the following procedures to clear the jam. Otherwise, the printer may be damaged, adversely affecting print quality. 102 Chapter 6 Troubleshooting ENWW Jams inside the printer. CAUTION Jams in this area might remain in the printer after a few sheets have been printed....cases, grasp the jammed paper by using the instructions on your clothes or hands, wash them in loose toner on the inside the printer. CAUTION Do not place anything on the transfer belt, which is not obvious, first look inside of the jam is located on the...
...instructions to clear jams from inside the printer Use the following procedures to clear the jam. Otherwise, the printer may be damaged, adversely affecting print quality. 102 Chapter 6 Troubleshooting ENWW Jams inside the printer. CAUTION Jams in this area might remain in the printer after a few sheets have been printed....cases, grasp the jammed paper by using the instructions on your clothes or hands, wash them in loose toner on the inside the printer. CAUTION Do not place anything on the transfer belt, which is not obvious, first look inside of the jam is located on the...
Service Manual
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... pull slowly to remove the paper from the top bin. 104 Chapter 6 Troubleshooting ENWW Input jams are indicated on the page. Tray 2 Open the front door of the printer. If you get toner on the interior right side of the printer and remove paper as indicated on the jam instruction label, located on...
... pull slowly to remove the paper from the top bin. 104 Chapter 6 Troubleshooting ENWW Input jams are indicated on the page. Tray 2 Open the front door of the printer. If you get toner on the interior right side of the printer and remove paper as indicated on the jam instruction label, located on...
Service Manual
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...Memory is low Press Misprint Press No paper pickup Press Unexpected size in tray X Description The printer is waiting for paper in the input tray and press (SELECT) to continue the job....least 25 minutes, and then turn on the paper. If a surge protector is being used , remove it . Laser scanners are set to turn on the device. Allow the device to finish the job, or press (SELECT) to...30 seconds, and then turn on the power and wait for the device to initialize. 108 Chapter 6 Troubleshooting ENWW Use the power switch to turn on the power and wait for the device to initialize. If ...
...Memory is low Press Misprint Press No paper pickup Press Unexpected size in tray X Description The printer is waiting for paper in the input tray and press (SELECT) to continue the job....least 25 minutes, and then turn on the paper. If a surge protector is being used , remove it . Laser scanners are set to turn on the device. Allow the device to finish the job, or press (SELECT) to...30 seconds, and then turn on the power and wait for the device to initialize. 108 Chapter 6 Troubleshooting ENWW Use the power switch to turn on the power and wait for the device to initialize. If ...
Service Manual
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...non-HP supplies is not covered under HP warranty. To use alternates with A non HP (cloned or refilled) supply has been installed that is installed. For more information go to the HP Color LaserJet 2600n ...toolbox and click Supplies Status. Service or repairs required as a result of the following messages may display: The print cartridge low threshold has been reached. NOTE Any printer repair required as a result of print cartridges. To order supplies online, click Order Supplies. 110 Chapter 6 Troubleshooting ENWW Non HP black installed Non HP...
...non-HP supplies is not covered under HP warranty. To use alternates with A non HP (cloned or refilled) supply has been installed that is installed. For more information go to the HP Color LaserJet 2600n ...toolbox and click Supplies Status. Service or repairs required as a result of the following messages may display: The print cartridge low threshold has been reached. NOTE Any printer repair required as a result of print cartridges. To order supplies online, click Order Supplies. 110 Chapter 6 Troubleshooting ENWW Non HP black installed Non HP...
Service Manual
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...supplies gauge will display the consumption levels of range 112 Chapter 6 Troubleshooting ENWW Unauthorized cyan Unauthorized black If you believe you purchased an HP supply, please call the HP fraud hotline at 1-877-219-3183. The printer is pressed. They are used to inform the user of the ... 54.14 Description Color density sensor error Color plane registration sensor(s) error Yellow density out of range Magenta density out of range Cyan density out of range Black density out of print cartridges. One of these four messages is displayed until an HP supply is installed ...
...supplies gauge will display the consumption levels of range 112 Chapter 6 Troubleshooting ENWW Unauthorized cyan Unauthorized black If you believe you purchased an HP supply, please call the HP fraud hotline at 1-877-219-3183. The printer is pressed. They are used to inform the user of the ... 54.14 Description Color density sensor error Color plane registration sensor(s) error Yellow density out of range Magenta density out of range Cyan density out of range Black density out of print cartridges. One of these four messages is displayed until an HP supply is installed ...
Service Manual
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...Troubleshooting ENWW This section lists memory-related information, such as the total memory that the printer supports. 4 Page counts. Table 6-3 Configuration page 1 Product information. This section lists the total number of pages printed, the number of the printer. To print the Configuration page from the printer or HP.... 3 Paper settings. Configuration page The Configuration page lists the current settings and properties of color pages printed, and information about the printer: ■ Product name ■ Formatter number ■ Serial number ■ Service ID...
...Troubleshooting ENWW This section lists memory-related information, such as the total memory that the printer supports. 4 Page counts. Table 6-3 Configuration page 1 Product information. This section lists the total number of pages printed, the number of the printer. To print the Configuration page from the printer or HP.... 3 Paper settings. Configuration page The Configuration page lists the current settings and properties of color pages printed, and information about the printer: ■ Product name ■ Formatter number ■ Serial number ■ Service ID...
Service Manual
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...Return and recycling information Status log The status log for this printer is also available through the HP Toolbox. It also lists the estimated pages remaining, number of HP print cartridges. You can print a Supplies Status page from the printer control panel 1 Press (LEFT ARROW) or (RIGHT ARROW...to select Supplies Status. 4 Press (SELECT) to print the Supplies Status page. To print the Supplies Status page from the printer or the HP Toolbox. Supplies Status page The Supplies Status page lists the remaining life of pages printed, and other supplies information. For more ...
...Return and recycling information Status log The status log for this printer is also available through the HP Toolbox. It also lists the estimated pages remaining, number of HP print cartridges. You can print a Supplies Status page from the printer control panel 1 Press (LEFT ARROW) or (RIGHT ARROW...to select Supplies Status. 4 Press (SELECT) to print the Supplies Status page. To print the Supplies Status page from the printer or the HP Toolbox. Supplies Status page The Supplies Status page lists the remaining life of pages printed, and other supplies information. For more ...
Service Manual
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... for high resistivity paper Increased transfer bias for high resistivity paper 120 Chapter 6 Troubleshooting ENWW Table 6-7 Extended print modes HP Toolbox extended print mode Paper curl Heavy coverage Printer adjustment Fusing adjustment Fusing adjustment Toner offset Flap sealing Less fusing More fusing Dry ...75-105 g/m2 106-120 g/m2 121-163 g/m2 Default media types Plain, color, preprinted, prepunched, recycled Transparencies Labels Light Heavy Cardstock, bond Light Glossy Glossy Heavy Glossy HP Tough paper Envelopes Print Modes menu Under the Print Modes menu in the Print Modes...
... for high resistivity paper Increased transfer bias for high resistivity paper 120 Chapter 6 Troubleshooting ENWW Table 6-7 Extended print modes HP Toolbox extended print mode Paper curl Heavy coverage Printer adjustment Fusing adjustment Fusing adjustment Toner offset Flap sealing Less fusing More fusing Dry ...75-105 g/m2 106-120 g/m2 121-163 g/m2 Default media types Plain, color, preprinted, prepunched, recycled Transparencies Labels Light Heavy Cardstock, bond Light Glossy Glossy Heavy Glossy HP Tough paper Envelopes Print Modes menu Under the Print Modes menu in the Print Modes...
Service Manual
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...a Configuration page and Supplies Status page at the device. ● Check the Supplies Status page to print. No information is provided for non-HP print cartridges. ● If the pages do not print correctly, the problem is with the program from a different program. If the page ... Me: 1 In the Windows system tray, click Start, select Settings, and then click Printers. 2 Right-click the device icon. 3 Click Properties (in Windows 2000, you were printing. 122 Chapter 6 Troubleshooting ENWW NOTE Changing the resolution can change the print-quality settings only for the current software ...
...a Configuration page and Supplies Status page at the device. ● Check the Supplies Status page to print. No information is provided for non-HP print cartridges. ● If the pages do not print correctly, the problem is with the program from a different program. If the page ... Me: 1 In the Windows system tray, click Start, select Settings, and then click Printers. 2 Right-click the device icon. 3 Click Properties (in Windows 2000, you were printing. 122 Chapter 6 Troubleshooting ENWW NOTE Changing the resolution can change the print-quality settings only for the current software ...
Service Manual
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...not loaded in the tray selected, the printer draws media from the next default tray that contains the correct size. Load the tray with enough media to see Solving issues with enough media to complete the print job. (See the HP Color LaserJet 2600n User Guide for information about configuring the ... stack of media. 4 If the size of requesting the desired media size and type, or feature. Paper handling issues The following procedure to troubleshoot and resolve wrong size or type media problems. 1 Make sure that the software program is selecting the correct media size or type. 2 Make...
...not loaded in the tray selected, the printer draws media from the next default tray that contains the correct size. Load the tray with enough media to see Solving issues with enough media to complete the print job. (See the HP Color LaserJet 2600n User Guide for information about configuring the ... stack of media. 4 If the size of requesting the desired media size and type, or feature. Paper handling issues The following procedure to troubleshoot and resolve wrong size or type media problems. 1 Make sure that the software program is selecting the correct media size or type. 2 Make...
Service Manual
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...undefined." Service mode functions (SERVICE ONLY) Cold reset Cold-reset, which power-cycles the engine with a special button press, is complete, the printer will return to the Ready state. Instead, use the feature "Restore defaults" located in the protected NVRAM settings. NVRAM initializer CAUTION NVRAM initialization ...perform the following functions: ■ Resets all network settings. Use the following procedure to execute a super NVRAM init. 1 Turn off the printer. 2 Press and hold the (LEFT ARROW) and (RIGHT ARROW) buttons simultaneously. 126 Chapter 6 Troubleshooting ENWW
...undefined." Service mode functions (SERVICE ONLY) Cold reset Cold-reset, which power-cycles the engine with a special button press, is complete, the printer will return to the Ready state. Instead, use the feature "Restore defaults" located in the protected NVRAM settings. NVRAM initializer CAUTION NVRAM initialization ...perform the following functions: ■ Resets all network settings. Use the following procedure to execute a super NVRAM init. 1 Turn off the printer. 2 Press and hold the (LEFT ARROW) and (RIGHT ARROW) buttons simultaneously. 126 Chapter 6 Troubleshooting ENWW