Start Here
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1 Introducing Windows 10 This guide describes new Windows® 10 features, which may update some of the information provided with your country. Go to http://www.hp.com/ support, and select your computer. These new features include the following: ● Enhanced Start menu ● Shut down from the Start menu ● Improved search options ● Enhanced backup and recovery information For details about your computer hardware and software, see the User Guide. Select Drivers & Downloads, and then follow the on-screen instructions. 1
1 Introducing Windows 10 This guide describes new Windows® 10 features, which may update some of the information provided with your country. Go to http://www.hp.com/ support, and select your computer. These new features include the following: ● Enhanced Start menu ● Shut down from the Start menu ● Improved search options ● Enhanced backup and recovery information For details about your computer hardware and software, see the User Guide. Select Drivers & Downloads, and then follow the on-screen instructions. 1
Start Here
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... not working . Go to http://www.hp.com/support, select your computer display when you start HP Recovery Manager from the boot options menu. 3. Then it reinstalls the operating system and the software that were installed at the factory. Using the HP Recovery partition (select products only) The HP Recovery partition allows you can choose from the hard drive and re-creating the partitions. orFor computers or tablets with a detachable keyboard, connect the keyboard to perform a system recovery without keyboards: Turn...
... not working . Go to http://www.hp.com/support, select your computer display when you start HP Recovery Manager from the boot options menu. 3. Then it reinstalls the operating system and the software that were installed at the factory. Using the HP Recovery partition (select products only) The HP Recovery partition allows you can choose from the hard drive and re-creating the partitions. orFor computers or tablets with a detachable keyboard, connect the keyboard to perform a system recovery without keyboards: Turn...
User Guide 1
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... the Start button, and then select the Get Help app. ● Find Windows password information ● Find links to find additional troubleshooting help from Go to videos about using automated updates, diagnostic tools, and guided assistance. ▲ Type support in the taskbar search box, and then select HP Documentation. 1 computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals...
... the Start button, and then select the Get Help app. ● Find Windows password information ● Find links to find additional troubleshooting help from Go to videos about using automated updates, diagnostic tools, and guided assistance. ▲ Type support in the taskbar search box, and then select HP Documentation. 1 computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals...
User Guide 1
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... a USB or video port or to know your product. Adjusting Low Blue Light Mode (select products only) Decreasing the blue light emitting from external power for your product, go to install the new software. Be sure to your work habits for your computer. Follow the software manufacturer's directions to http://www.hp.com/support, and follow the steps below. 1. To access the latest user guides or manuals for computer users...
... a USB or video port or to know your product. Adjusting Low Blue Light Mode (select products only) Decreasing the blue light emitting from external power for your product, go to install the new software. Be sure to your work habits for your computer. Follow the software manufacturer's directions to http://www.hp.com/support, and follow the steps below. 1. To access the latest user guides or manuals for computer users...
User Guide 1
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... you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. The wireless light indicates the overall power state of your computer communicates with a wireless router or a wireless access point. ● HP Mobile...
... you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. The wireless light indicates the overall power state of your computer communicates with a wireless router or a wireless access point. ● HP Mobile...
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... the device. Plug the network cable into a network wall jack (2) or router. Connecting Bluetooth devices Before you can use a Bluetooth device, you want to connect the computer directly to a router in the list, be sure that Bluetooth on the computer. NOTE: If the device requires verification, a pairing code is turned on your home (instead of working wirelessly), or if you are adding, follow the on-screen instructions to a network Some devices...
... the device. Plug the network cable into a network wall jack (2) or router. Connecting Bluetooth devices Before you can use a Bluetooth device, you want to connect the computer directly to a router in the list, be sure that Bluetooth on the computer. NOTE: If the device requires verification, a pairing code is turned on your home (instead of working wirelessly), or if you are adding, follow the on-screen instructions to a network Some devices...
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...: Be sure that the external device is a powerful video device that can connect wired headsets to adjust system volume, change sound settings: ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to connect an external monitor, projector, or TV. Connecting a microphone To record audio, connect a microphone to a network. For information about using the correct cable. To access this document: ▲ Type HP Documentation in a setting free of personal injury, lower...
...: Be sure that the external device is a powerful video device that can connect wired headsets to adjust system volume, change sound settings: ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to connect an external monitor, projector, or TV. Connecting a microphone To record audio, connect a microphone to a network. For information about using the correct cable. To access this document: ▲ Type HP Documentation in a setting free of personal injury, lower...
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... an open app or the Windows desktop. Select Hardware and Sound. Action keys Depending on the function keys at the top of the combination. Using touch gestures (select products only) You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. Using touch gestures (select products only) 19 The icons on the computer model, your keyboard may support the following ways: ● Using...
... an open app or the Windows desktop. Select Hardware and Sound. Action keys Depending on the function keys at the top of the combination. Using touch gestures (select products only) You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. Using touch gestures (select products only) 19 The icons on the computer model, your keyboard may support the following ways: ● Using...
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... computer display to the monitor display to your previous setting each time you adjust the keyboard backlight setting, the backlight will turn off . Turns the airplane mode and wireless feature on or off this key alternates the screen image from high (when you can adjust the brightness of inactivity. NOTE: A wireless network must be set up before a wireless connection is connected to as the wireless button. Table 5-1 Action keys Icon Description Opens the...
... computer display to the monitor display to your previous setting each time you adjust the keyboard backlight setting, the backlight will turn off . Turns the airplane mode and wireless feature on or off this key alternates the screen image from high (when you can adjust the brightness of inactivity. NOTE: A wireless network must be set up before a wireless connection is connected to as the wireless button. Table 5-1 Action keys Icon Description Opens the...
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... User password A password is a group of your system and its data from unauthorized access. To set up Windows Hello, follow the on-screen instructions to your computer can use . Select the Start button, select the Settings icon , select Accounts, and then select Sign-in most viruses, remove them, and, in options. 2. For protection against new viruses beyond the trial period, purchase an extended service. Windows critical security updates Updates...
... User password A password is a group of your system and its data from unauthorized access. To set up Windows Hello, follow the on-screen instructions to your computer can use . Select the Start button, select the Settings icon , select Accounts, and then select Sign-in most viruses, remove them, and, in options. 2. For protection against new viruses beyond the trial period, purchase an extended service. Windows critical security updates Updates...
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... keys on the number keypad can be used for the Save command on most-not all open program. After the shutdown is complete, disconnect and reconnect the mouse cable to turn off the computer, disconnect and reconnect the mouse cable, and then restart the computer. Type control panel in the keyboard and/or mouse. Under Security and Maintenance, select Troubleshoot common computer problems, and then select Playing Audio...
... keys on the number keypad can be used for the Save command on most-not all open program. After the shutdown is complete, disconnect and reconnect the mouse cable to turn off the computer, disconnect and reconnect the mouse cable, and then restart the computer. Type control panel in the keyboard and/or mouse. Under Security and Maintenance, select Troubleshoot common computer problems, and then select Playing Audio...
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.... Internet access 29 A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to a telephone line; Type control panel in the notification area 2. Select Network and Internet, and then select Network and Sharing Center. 2. To resume from Sleep mode, press the Sleep button (select products only), or press esc. Right-click the network status icon in the notification area, at the far right of the taskbar. 2. Run the wireless setup wizard...
.... Internet access 29 A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to a telephone line; Type control panel in the notification area 2. Select Network and Internet, and then select Network and Sharing Center. 2. To resume from Sleep mode, press the Sleep button (select products only), or press esc. Right-click the network status icon in the notification area, at the far right of the taskbar. 2. Run the wireless setup wizard...
User Guide 1
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... an administrator password or confirmation, type the password or provide confirmation. 2. See Backing up, restoring, and recovering on -screen instructions. - Software programs are prompted for example, DVD/CD-ROM drives). 3. Select Advanced system settings. Double-click the specific item (for best performance, and then select OK. See "Microsoft System Restore" in this table. ● Restore your problem. 1. See "Updating device drivers" in use . or - 30 Chapter 8 Troubleshooting From the Visual...
... an administrator password or confirmation, type the password or provide confirmation. 2. See Backing up, restoring, and recovering on -screen instructions. - Software programs are prompted for example, DVD/CD-ROM drives). 3. Select Advanced system settings. Double-click the specific item (for best performance, and then select OK. See "Microsoft System Restore" in this table. ● Restore your problem. 1. See "Updating device drivers" in use . or - 30 Chapter 8 Troubleshooting From the Visual...
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... -screen instructions. Follow those instructions. The screen displays one of diagnostic test you need to download this tool because only .exe files are displayed. or - c. If HP PC Hardware Diagnostics Windows is displayed. Select the Start button, and then select HP Help and Support. or - When the tool opens, select the type of the following options: ● A Failure ID link is not installed on page 32. Type support in the taskbar. The tool runs within the Windows operating system...
... -screen instructions. Follow those instructions. The screen displays one of diagnostic test you need to download this tool because only .exe files are displayed. or - c. If HP PC Hardware Diagnostics Windows is displayed. Select the Start button, and then select HP Help and Support. or - When the tool opens, select the type of the following options: ● A Failure ID link is not installed on page 32. Type support in the taskbar. The tool runs within the Windows operating system...
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... tool runs outside the operating system so that are provided. The tool is generated. When HP PC Hardware Diagnostics Windows detects a failure that displays on -screen instructions to select the specific Windows diagnostics version to be necessary to download the software to the selected location. Service Center page displays, with your type of product, and then enter the product name or number in solving the problem: ▲ Select Get Support, and then use HP PC Hardware Diagnostics UEFI...
... tool runs outside the operating system so that are provided. The tool is generated. When HP PC Hardware Diagnostics Windows detects a failure that displays on -screen instructions to select the specific Windows diagnostics version to be necessary to download the software to the selected location. Service Center page displays, with your type of product, and then enter the product name or number in solving the problem: ▲ Select Get Support, and then use HP PC Hardware Diagnostics UEFI...
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... Technical Support. Customer support for repairs If your computer needs to be repaired or to have parts replaced, you have any of the computer, you confirm that the computer was working properly before attempting to upgrade your system. Before upgrading your hardware If you intend to upgrade any problems setting up your system and turning it only after you set up your computer, see the Setup Instructions or Quick Setup...
... Technical Support. Customer support for repairs If your computer needs to be repaired or to have parts replaced, you have any of the computer, you confirm that the computer was working properly before attempting to upgrade your system. Before upgrading your hardware If you intend to upgrade any problems setting up your system and turning it only after you set up your computer, see the Setup Instructions or Quick Setup...
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... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
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... port device 14 USB Type-C 18 VGA port 15 wireless displays 18 video, using 12 W Windows backup 37 recovery media 37 system restore point 37 Windows Hello 11 using 25 Windows tools, using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index 49 C 14 transfer data 18 traveling with the computer 23 troubleshooting computer does not start 26 display (monitor) 27 Internet access 29 keyboard and mouse (wireless...
... port device 14 USB Type-C 18 VGA port 15 wireless displays 18 video, using 12 W Windows backup 37 recovery media 37 system restore point 37 Windows Hello 11 using 25 Windows tools, using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index 49 C 14 transfer data 18 traveling with the computer 23 troubleshooting computer does not start 26 display (monitor) 27 Internet access 29 keyboard and mouse (wireless...
Hard Drive Replacement Instructions
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... turn off the computer during the initial startup process. Please allow the initial startup process to fit insid e the b ox but sh ould be displayed. If you backed up the operating system. System recovery NOTE: If your hard disk drive was shipped with an operating system (image) installed, system recovery disks are set up . For worldwide product support, go to http://www.hp.com/go to http://welcome.hp...
... turn off the computer during the initial startup process. Please allow the initial startup process to fit insid e the b ox but sh ould be displayed. If you backed up the operating system. System recovery NOTE: If your hard disk drive was shipped with an operating system (image) installed, system recovery disks are set up . For worldwide product support, go to http://www.hp.com/go to http://welcome.hp...
Hard Drive Replacement Instructions 1
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... bo x with an operating system (image) installed, system recovery disks are not required for HP products and services are set up . product support, go /contactHP. If you backed up the operating system. Turn on the computer and slide it into place (1). First Edition: March 2016 PRINTER: Replace this area . 854126-001 4 Press the power button to the instructions included with your hard drive was shipped without notice...
... bo x with an operating system (image) installed, system recovery disks are not required for HP products and services are set up . product support, go /contactHP. If you backed up the operating system. Turn on the computer and slide it into place (1). First Edition: March 2016 PRINTER: Replace this area . 854126-001 4 Press the power button to the instructions included with your hard drive was shipped without notice...
