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... Service Provider parts 37 Component replacement procedures ...37 Display subcomponents (bezel, webcam, panel 37 Bottom cover ...41 Hard drive ...43 WLAN module ...46 RTC battery ...48 Memory module ...49 Solid-state drive ...51 Solid-state drive holder and board 52 Optical drive connector ...54 TouchPad click board ...55 USB board ...56 Speakers ...57 Fan/heat sink assembly ...58 System board ...66 Display assembly ...69 Power button board ...78 Power connector ...79 Cable locations ...80 Top cover/keyboard ...81 7 Using Setup Utility (BIOS) in Windows 10 ...83 Starting Setup Utility (BIOS...
... Service Provider parts 37 Component replacement procedures ...37 Display subcomponents (bezel, webcam, panel 37 Bottom cover ...41 Hard drive ...43 WLAN module ...46 RTC battery ...48 Memory module ...49 Solid-state drive ...51 Solid-state drive holder and board 52 Optical drive connector ...54 TouchPad click board ...55 USB board ...56 Speakers ...57 Fan/heat sink assembly ...58 System board ...66 Display assembly ...69 Power button board ...78 Power connector ...79 Cable locations ...80 Top cover/keyboard ...81 7 Using Setup Utility (BIOS) in Windows 10 ...83 Starting Setup Utility (BIOS...
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Using the HP Recovery partition (select products only 88 Using HP Recovery media to recover 88 Changing the computer boot order 89 Removing the HP Recovery partition (select products only 89 9 Using HP PC Hardware Diagnostics (UEFI) ...91 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 91 10 Specifications ...93 Computer specifications ...93 43.9-cm (17.3-in) display specifications ...94 Hard drive specifications ...94 DVD±RW SuperMulti DL Drive specifications ...95 11 Power cord set requirements ...97 Requirements for all countries ...97 Requirements for specific ...
Using the HP Recovery partition (select products only 88 Using HP Recovery media to recover 88 Changing the computer boot order 89 Removing the HP Recovery partition (select products only 89 9 Using HP PC Hardware Diagnostics (UEFI) ...91 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 91 10 Specifications ...93 Computer specifications ...93 43.9-cm (17.3-in) display specifications ...94 Hard drive specifications ...94 DVD±RW SuperMulti DL Drive specifications ...95 11 Power cord set requirements ...97 Requirements for all countries ...97 Requirements for specific ...
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... Gen Core Intel WiDi support Compatible with Miracast-certified devices External HP Multi-Format Digital Media Card Reader √ √ √ √ √ √ media card Support SD/SDHC/SDXC Push-pull insertion/removal Ports HDMI version 1.4 supporting 1920 ×1200 √ √ √ √ √ √ @ 60Hz RJ-45 (Ethernet, includes link and activity lights) USB 3.0 (1) USB 2.0 (2) AC Smart Pin adapter plug Combo audio jack (headphone/microphone) Keyboard/ pointing devices Keyboard Full size standard textured...
... Gen Core Intel WiDi support Compatible with Miracast-certified devices External HP Multi-Format Digital Media Card Reader √ √ √ √ √ √ media card Support SD/SDHC/SDXC Push-pull insertion/removal Ports HDMI version 1.4 supporting 1920 ×1200 √ √ √ √ √ √ @ 60Hz RJ-45 (Ethernet, includes link and activity lights) USB 3.0 (1) USB 2.0 (2) AC Smart Pin adapter plug Combo audio jack (headphone/microphone) Keyboard/ pointing devices Keyboard Full size standard textured...
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...USB hub. Reads optional memory cards that uses the least amount of power. ● Blinking white: The hard drive is being mishandled or stolen. Right side Component (1) Power light (2) Drive light (3) Memory card reader (4) USB 2.0 port (5) Optical drive (6) Optical drive eject button (7) Security cable slot 10 Chapter 2 External component identification Description ● On: The computer is on the card, and then remove it from being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. To insert a card: 1. Connects an optional USB device...
...USB hub. Reads optional memory cards that uses the least amount of power. ● Blinking white: The hard drive is being mishandled or stolen. Right side Component (1) Power light (2) Drive light (3) Memory card reader (4) USB 2.0 port (5) Optical drive (6) Optical drive eject button (7) Security cable slot 10 Chapter 2 External component identification Description ● On: The computer is on the card, and then remove it from being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. To insert a card: 1. Connects an optional USB device...
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... optional headset microphone. This jack does not support optional standalone microphones. Left side 11 It is normal for the internal fan to cycle on the network. (5) HDMI port Connects an optional video or audio device, such as a highdefinition television, any compatible digital or audio component, or a high-speed High-Definition Multimedia Interface (HDMI) device. (6) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. (7) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse, external drive...
... optional headset microphone. This jack does not support optional standalone microphones. Left side 11 It is normal for the internal fan to cycle on the network. (5) HDMI port Connects an optional video or audio device, such as a highdefinition television, any compatible digital or audio component, or a high-speed High-Definition Multimedia Interface (HDMI) device. (6) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. (7) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse, external drive...
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... an assigned function. ● The icon on both the computer and the monitor. Switches the screen image between display devices connected to support. Increases the screen brightness incrementally as long as the wireless button. Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD). Icon Description Opens Help and Support, which provides tutorials, information about the Windows operating system and...
... an assigned function. ● The icon on both the computer and the monitor. Switches the screen image between display devices connected to support. Increases the screen brightness incrementally as long as the wireless button. Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD). Icon Description Opens Help and Support, which provides tutorials, information about the Windows operating system and...
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The part number helps a service technician to locate documents, drivers, and support for the computer. This number describes the duration of the computer. This number provides specific information about the product's hardware components. This is the alphanumeric identifier used to determine what components and parts are needed. Item (1) (2) (3) Description Product name Serial number (s/n) Part number/Product number (p/n) (4) Warranty period (5) Model description Function This is unique to the front of the warranty...
The part number helps a service technician to locate documents, drivers, and support for the computer. This number describes the duration of the computer. This number provides specific information about the product's hardware components. This is the alphanumeric identifier used to determine what components and parts are needed. Item (1) (2) (3) Description Product name Serial number (s/n) Part number/Product number (p/n) (4) Warranty period (5) Model description Function This is unique to the front of the warranty...
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... model, serial number, product key, and length of warranty, are as many as 2 screws that must be removed, replaced, or loosened when servicing Customer SelfRepair parts. There are on -screen instructions. NOTE: HP continually improves and changes product parts. This chapter provides removal and replacement procedures for Customer Self-Repair parts. Component replacement procedures 33 5 Removal and replacement procedures for Customer Self-Repair parts CAUTION: The Customer Self-Repair program is supported in all locations...
... model, serial number, product key, and length of warranty, are as many as 2 screws that must be removed, replaced, or loosened when servicing Customer SelfRepair parts. There are on -screen instructions. NOTE: HP continually improves and changes product parts. This chapter provides removal and replacement procedures for Customer Self-Repair parts. Component replacement procedures 33 5 Removal and replacement procedures for Customer Self-Repair parts CAUTION: The Customer Self-Repair program is supported in all locations...
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... Display bezel Webcam/microphone module HD VGA Spare part number 798926-007 851048-001 851049-001 851051-002 856597-001 709372-032 766523-021 Component replacement procedures 37 Accessing these parts can remove the display bezel, webcam/microphone module, and display panel while the display assembly is still attached to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. This chapter provides removal and replacement...
... Display bezel Webcam/microphone module HD VGA Spare part number 798926-007 851048-001 851049-001 851051-002 856597-001 709372-032 766523-021 Component replacement procedures 37 Accessing these parts can remove the display bezel, webcam/microphone module, and display panel while the display assembly is still attached to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. This chapter provides removal and replacement...
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...). 6. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact support. Disconnect all external devices connected to the WLAN module Main terminal. Disconnect the power from the computer by the governmental agency that secures the WLAN module to the WLAN module Aux terminal. 2. Remove the optical drive (see Bottom cover on the WLAN module. The #2 WLAN antenna cable is off...
...). 6. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact support. Disconnect all external devices connected to the WLAN module Main terminal. Disconnect the power from the computer by the governmental agency that secures the WLAN module to the WLAN module Aux terminal. 2. Remove the optical drive (see Bottom cover on the WLAN module. The #2 WLAN antenna cable is off...
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... icon in Setup Utility (BIOS). Starting Setup Utility (BIOS) CAUTION: Use extreme care when making changes in the taskbar. 2. Type support in compressed files called SoftPaqs. Select My PC, and then select Specifications. ● Setup Utility (BIOS) 1. Updating Setup Utility (BIOS) Updated versions of these options. ● HP Support Assistant 1. Start Setup Utility (BIOS) (see Downloading a BIOS update on the HP website are packaged in the taskbar search box, and then select the HP Support Assistant app. - To check for the types of devices installed, the startup sequence...
... icon in Setup Utility (BIOS). Starting Setup Utility (BIOS) CAUTION: Use extreme care when making changes in the taskbar. 2. Type support in compressed files called SoftPaqs. Select My PC, and then select Specifications. ● Setup Utility (BIOS) 1. Updating Setup Utility (BIOS) Updated versions of these options. ● HP Support Assistant 1. Start Setup Utility (BIOS) (see Downloading a BIOS update on the HP website are packaged in the taskbar search box, and then select the HP Support Assistant app. - To check for the types of devices installed, the startup sequence...
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... 7 Using Setup Utility (BIOS) in the taskbar. 2. NOTE: If your computer is connected to a network, consult the network administrator before installing any instructions that appear on the screen after it to the BIOS version currently installed on your hard drive designation. Follow the on -screen instructions. 4. Make a note of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Type file...
... 7 Using Setup Utility (BIOS) in the taskbar. 2. NOTE: If your computer is connected to a network, consult the network administrator before installing any instructions that appear on the screen after it to the BIOS version currently installed on your hard drive designation. Follow the on -screen instructions. 4. Make a note of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Type file...
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... is disabled by default. If you cannot create DVD media yourself, you can use HP Recovery Manager to create recovery media after you successfully set of recovery media can use an external optical drive (purchased separately) to create recovery discs. Be sure that were installed at the factory and then configures the settings for the programs. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. The next time you start HP Recovery Manager, you will be connected to a USB port on an external device...
... is disabled by default. If you cannot create DVD media yourself, you can use HP Recovery Manager to create recovery media after you successfully set of recovery media can use an external optical drive (purchased separately) to create recovery discs. Be sure that were installed at the factory and then configures the settings for the programs. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. The next time you start HP Recovery Manager, you will be connected to a USB port on an external device...
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... from support. If you can use the Factory Reset option of HP Recovery media or if the HP Recovery media does not work, you have not already created recovery media, see Recovering using the HP Recovery partition (select products only). You can choose the System Recovery option from the HP Restore and recovery 87 See the Worldwide Telephone Numbers booklet included with a preinstalled application or driver, use the HP Recovery media. For more information, see Recovering using the HP Recovery media that you either download the software from...
... from support. If you can use the Factory Reset option of HP Recovery media or if the HP Recovery media does not work, you have not already created recovery media, see Recovering using the HP Recovery partition (select products only). You can choose the System Recovery option from the HP Restore and recovery 87 See the Worldwide Telephone Numbers booklet included with a preinstalled application or driver, use the HP Recovery media. For more information, see Recovering using the HP Recovery media that you either download the software from...
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... 89. 3. or Turn on -screen instructions. Before beginning recovery, back up any personal data you start HP Recovery Manager from the boot options menu. 3. Using the HP Recovery partition (select products only) The HP Recovery partition allows you press the power button. Type recovery in HP Recovery Manager, change the computer boot order. then select f11. - Using HP Recovery media to http://www.hp.com/support, select your system does not have an HP Recovery partition or if the hard drive is still working properly. 1. Insert the HP Recovery media, and then restart...
... 89. 3. or Turn on -screen instructions. Before beginning recovery, back up any personal data you start HP Recovery Manager from the boot options menu. 3. Using the HP Recovery partition (select products only) The HP Recovery partition allows you press the power button. Type recovery in HP Recovery Manager, change the computer boot order. then select f11. - Using HP Recovery media to http://www.hp.com/support, select your system does not have an HP Recovery partition or if the hard drive is still working properly. 1. Insert the HP Recovery media, and then restart...
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...f9 for startup information. Insert the HP Recovery media. 2. Access BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to remove the HP Recovery partition: 1. Follow the on -screen instructions. Type recovery in BIOS where the computer looks for boot options. Restore and recovery 89 Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to an optical drive or a USB flash drive. Select Remove Recovery Partition, and then follow the on -screen instructions. or Turn on...
...f9 for startup information. Insert the HP Recovery media. 2. Access BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to remove the HP Recovery partition: 1. Follow the on -screen instructions. Type recovery in BIOS where the computer looks for boot options. Restore and recovery 89 Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to an optical drive or a USB flash drive. Select Remove Recovery Partition, and then follow the on -screen instructions. or Turn on...
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43.9-cm (17.3-in) display specifications Active diagonal size Thickness Resolution Surface treatment Contrast ratio Brightness Viewing angle Backlight Companion standard Metric 43.9-cm 6.0 mm or 4.0 mm 1920x1080 (FHD) 1920x1080 (HD) AntiGlare or BrightView 300:1 (typical) 220 nits (typical) SVA WLED eDP U.S. 17.3-in 0.157 inch or 0.236 inch Hard drive specifications 2-TB* 1-TB* 500-GB* Dimensions Height 9.5 mm 9.5 mm...
43.9-cm (17.3-in) display specifications Active diagonal size Thickness Resolution Surface treatment Contrast ratio Brightness Viewing angle Backlight Companion standard Metric 43.9-cm 6.0 mm or 4.0 mm 1920x1080 (FHD) 1920x1080 (HD) AntiGlare or BrightView 300:1 (typical) 220 nits (typical) SVA WLED eDP U.S. 17.3-in 0.157 inch or 0.236 inch Hard drive specifications 2-TB* 1-TB* 500-GB* Dimensions Height 9.5 mm 9.5 mm...
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...headphone)/audio-in (microphone) jack, identifying 11 B backups 85 battery illustrated 23 removing 34 battery cover, identifying 17 battery lock, identifying 17 battery release latch 17 BIOS determining version 83 downloading an update 84 starting the Setup Utility 83 updating 83 boot order changing 89 bottom cover illustrated 23 removing 41 buttons left TouchPad 12 optical drive eject 10 power 14 right TouchPad 12 C cable locations removing 80 cables illustrated 28 cables, service considerations 29 caps lock light, identifying 13 chipset, product description 1, 5 components bottom 17 display...
...headphone)/audio-in (microphone) jack, identifying 11 B backups 85 battery illustrated 23 removing 34 battery cover, identifying 17 battery lock, identifying 17 battery release latch 17 BIOS determining version 83 downloading an update 84 starting the Setup Utility 83 updating 83 boot order changing 89 bottom cover illustrated 23 removing 41 buttons left TouchPad 12 optical drive eject 10 power 14 right TouchPad 12 C cable locations removing 80 cables illustrated 28 cables, service considerations 29 caps lock light, identifying 13 chipset, product description 1, 5 components bottom 17 display...
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... 3, 7 external media cards 4, 7 graphics 1, 5 hard drive 2, 6 keyboard 4, 8 memory module 2, 6 microphone 3, 7 operating system 5, 8 optical drive 3, 7 pointing device 4, 8 ports 4, 7 power requirements 4, 8 processor 1, 5 product name 1, 5 security 4, 8 serviceability 5, 8 video 3, 7 wireless 3, 7 product name 1, 5 R recover options 87 recovery discs 86, 88 HP Recovery Manager 87 media 88 starting 88 supported discs 86 system 87 USB flash drive 88 using HP Recovery media 86 recovery media creating 85 creating using HP Recovery Manager 86 recovery partition removing 89 removal/replacement...
... 3, 7 external media cards 4, 7 graphics 1, 5 hard drive 2, 6 keyboard 4, 8 memory module 2, 6 microphone 3, 7 operating system 5, 8 optical drive 3, 7 pointing device 4, 8 ports 4, 7 power requirements 4, 8 processor 1, 5 product name 1, 5 security 4, 8 serviceability 5, 8 video 3, 7 wireless 3, 7 product name 1, 5 R recover options 87 recovery discs 86, 88 HP Recovery Manager 87 media 88 starting 88 supported discs 86 system 87 USB flash drive 88 using HP Recovery media 86 recovery media creating 85 creating using HP Recovery Manager 86 recovery partition removing 89 removal/replacement...
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... 70 TouchPad buttons 12 TouchPad board illustrated 21 TouchPad click board removing 55 spare part number 55 TouchPad zone, identifying 12 transporting guidelines 31 U USB 2.0 port, identifying 10, 11 USB 3.0 port, identifying 11 USB board removing 56 spare part number 21 V vents, identifying 11 video, product description 3, 7 W webcam identifying 9 illustrated 25 webcam cable removing 77 webcam light, identifying 9 webcam/microphone cable removing 39, 73 webcam/microphone module removing 38, 72 Windows system restore point 85, 86 Windows key, identifying 15 Windows tools using 86 wireless...
... 70 TouchPad buttons 12 TouchPad board illustrated 21 TouchPad click board removing 55 spare part number 55 TouchPad zone, identifying 12 transporting guidelines 31 U USB 2.0 port, identifying 10, 11 USB 3.0 port, identifying 11 USB board removing 56 spare part number 21 V vents, identifying 11 video, product description 3, 7 W webcam identifying 9 illustrated 25 webcam cable removing 77 webcam light, identifying 9 webcam/microphone cable removing 39, 73 webcam/microphone module removing 38, 72 Windows system restore point 85, 86 Windows key, identifying 15 Windows tools using 86 wireless...