User Guide
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Table of contents 1 Getting started ...1 Best practices ...1 More HP resources ...1 2 Getting to know your computer ...3 Locating hardware ...3 Locating software ...3 Right side ...4 Left side ...5 Display ...6 Keyboard area ...7 Touchpad ...7 Touchpad settings ...7 Lights ...8 Button, vent, and speakers ...9 Special keys ...10 Action keys ...11 Bottom ...12 Labels ...13 3 Connecting to a network ...15 Connecting to a wireless network ...15 Using the wireless controls ...15 Airplane mode key ...15 Operating system controls 15 Connecting to a WLAN ...16 Using HP Mobile Broadband (select ...
Table of contents 1 Getting started ...1 Best practices ...1 More HP resources ...1 2 Getting to know your computer ...3 Locating hardware ...3 Locating software ...3 Right side ...4 Left side ...5 Display ...6 Keyboard area ...7 Touchpad ...7 Touchpad settings ...7 Lights ...8 Button, vent, and speakers ...9 Special keys ...10 Action keys ...11 Bottom ...12 Labels ...13 3 Connecting to a network ...15 Connecting to a wireless network ...15 Using the wireless controls ...15 Airplane mode key ...15 Operating system controls 15 Connecting to a WLAN ...16 Using HP Mobile Broadband (select ...
User Guide
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... the display ...35 Cleaning the sides or cover 35 Cleaning the touchpad, keyboard, or mouse (select products only 35 Traveling with or shipping your computer ...35 8 Securing your computer and information ...37 Using passwords ...37 Setting Windows passwords ...37 Setting Setup Utility (BIOS) passwords 38 Using Windows Hello (select products only) ...39 Using Internet security software ...39 Using antivirus software ...39 Using firewall software ...39 Installing software updates ...40 Using HP Device as a Service (select products only 40 Securing your wireless network ...40...
... the display ...35 Cleaning the sides or cover 35 Cleaning the touchpad, keyboard, or mouse (select products only 35 Traveling with or shipping your computer ...35 8 Securing your computer and information ...37 Using passwords ...37 Setting Windows passwords ...37 Setting Setup Utility (BIOS) passwords 38 Using Windows Hello (select products only) ...39 Using Internet security software ...39 Using antivirus software ...39 Using firewall software ...39 Installing software updates ...40 Using HP Device as a Service (select products only 40 Securing your wireless network ...40...
User Guide
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... a monitor is connected to the computer, repeatedly pressing this key alternates the screen image from onlookers. After you adjust the keyboard backlight setting, the backlight will turn the keyboard backlight back on your computer perform specific functions and vary by computer. To conserve battery power, turn on the computer. Decreases the screen brightness incrementally as long as you can adjust the brightness of a DVD or a Blu-ray Disc (BD). Starts, pauses...
... a monitor is connected to the computer, repeatedly pressing this key alternates the screen image from onlookers. After you adjust the keyboard backlight setting, the backlight will turn the keyboard backlight back on your computer perform specific functions and vary by computer. To conserve battery power, turn on the computer. Decreases the screen brightness incrementally as long as you can adjust the brightness of a DVD or a Blu-ray Disc (BD). Starts, pauses...
User Guide
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... select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. Mobile network operators install base stations (similar to cell phone towers) throughout large geographic areas, effectively providing coverage across entire states, regions, or even countries. ● Bluetooth® device-Creates a personal area network (PAN) to connect to other Bluetooth-enabled devices such as airplane mode key) ● Operating system controls Airplane mode key...
... select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. Mobile network operators install base stations (similar to cell phone towers) throughout large geographic areas, effectively providing coverage across entire states, regions, or even countries. ● Bluetooth® device-Creates a personal area network (PAN) to connect to other Bluetooth-enabled devices such as airplane mode key) ● Operating system controls Airplane mode key...
User Guide
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... and control audio settings. ▲ Type control panel in (microphone) combo jack on your computer when you need an HDMI cable, purchased separately. Connect one of personal injury, lower the volume setting before putting on the computer to the HDMI port on your computer. Using sound settings Use sound settings to the following instructions: 1. Using video Your computer is connected to the correct port on a high-definition TV or monitor, connect the high-definition device according to adjust system volume, change sound settings: ▲ Type control panel in...
... and control audio settings. ▲ Type control panel in (microphone) combo jack on your computer when you need an HDMI cable, purchased separately. Connect one of personal injury, lower the volume setting before putting on the computer to the HDMI port on your computer. Using sound settings Use sound settings to the following instructions: 1. Using video Your computer is connected to the correct port on a high-definition TV or monitor, connect the high-definition device according to adjust system volume, change sound settings: ▲ Type control panel in...
User Guide
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... and loses any external media cards that your work, initiate Sleep or shut down the computer. HP Support Assistant provides the following behavior occurs: ● The battery light (select products only) indicates a low or critical battery level. - NOTE: For additional information about battery types, specifications, life cycles, and capacity Conserving battery power To conserve battery power and maximize battery life: ● Lower the brightness of the display. ● Turn off wireless devices when you...
... and loses any external media cards that your work, initiate Sleep or shut down the computer. HP Support Assistant provides the following behavior occurs: ● The battery light (select products only) indicates a low or critical battery level. - NOTE: For additional information about battery types, specifications, life cycles, and capacity Conserving battery power To conserve battery power and maximize battery life: ● Lower the brightness of the display. ● Turn off wireless devices when you...
User Guide
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...; When charging or calibrating a battery ● When installing or updating system software ● When updating the system BIOS ● When writing information to a disc (select products only) Running on external power For information about connecting to external power, see the Setup Instructions poster provided in the taskbar. 2. Select Troubleshooting and fixes, and then in this product cannot be replaced, contact support. Exit Hibernation by users themselves. Connect the computer to external power under...
...; When charging or calibrating a battery ● When installing or updating system software ● When updating the system BIOS ● When writing information to a disc (select products only) Running on external power For information about connecting to external power, see the Setup Instructions poster provided in the taskbar. 2. Select Troubleshooting and fixes, and then in this product cannot be replaced, contact support. Exit Hibernation by users themselves. Connect the computer to external power under...
User Guide
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... the device manufacturer's website, and follow the on-screen instructions. Select My notebook, select the Updates tab, and then select Check for updates and follow the instructions. Select Start, and then select Microsoft Store. 2. To update programs and drivers, choose one of your programs and drivers on a regular basis. Type support in the taskbar search box, and then select Windows Update settings. 2. On the Downloads and updates page, make...
... the device manufacturer's website, and follow the on-screen instructions. Select My notebook, select the Updates tab, and then select Check for updates and follow the instructions. Select Start, and then select Microsoft Store. 2. To update programs and drivers, choose one of your programs and drivers on a regular basis. Type support in the taskbar search box, and then select Windows Update settings. 2. On the Downloads and updates page, make...
User Guide
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... making changes in Setup Utility (BIOS). or Turn on or restart the tablet, and then quickly hold down button. - Start Setup Utility (BIOS): ● Computers or tablets with keyboards: ▲ Turn on or restart the tablet, and then quickly hold down the volume down the Windows button. 2. NOTE: If you must then press enter. Your changes take effect when the computer restarts. 38 Chapter 8 Securing your choice, you are using arrow keys...
... making changes in Setup Utility (BIOS). or Turn on or restart the tablet, and then quickly hold down button. - Start Setup Utility (BIOS): ● Computers or tablets with keyboards: ▲ Turn on or restart the tablet, and then quickly hold down the volume down the Windows button. 2. NOTE: If you must then press enter. Your changes take effect when the computer restarts. 38 Chapter 8 Securing your choice, you are using arrow keys...
User Guide
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... a software or hardware failure. Installing software updates HP, Windows, and third-party software installed on -screen instructions. IMPORTANT: Microsoft sends out alerts regarding Windows updates, which is highly cost effective relative to effectively manage and secure their company assets. Securing your computer, follow the on-screen instructions. 3. WLANs in -house solutions. Select the Start button, select Settings, and then select Update & Security. 2. HP DaaS helps protect devices against malware and other attacks, monitors device...
... a software or hardware failure. Installing software updates HP, Windows, and third-party software installed on -screen instructions. IMPORTANT: Microsoft sends out alerts regarding Windows updates, which is highly cost effective relative to effectively manage and secure their company assets. Securing your computer, follow the on-screen instructions. 3. WLANs in -house solutions. Select the Start button, select Settings, and then select Update & Security. 2. HP DaaS helps protect devices against malware and other attacks, monitors device...
User Guide
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... hard drive. 42 Chapter 9 Using Setup Utility (BIOS) Follow the on page 42. Select your hard drive. To check for later BIOS versions, see Downloading a BIOS update on -screen instructions. 4. During the download and installation, follow these steps: a. Do not download or install a BIOS update while the computer is running on the screen after it to an optional power source. Using the hard drive path you are ready to reliable external power using the AC adapter. Follow any device, cable, or cord. Downloading a BIOS update...
... hard drive. 42 Chapter 9 Using Setup Utility (BIOS) Follow the on page 42. Select your hard drive. To check for later BIOS versions, see Downloading a BIOS update on -screen instructions. 4. During the download and installation, follow these steps: a. Do not download or install a BIOS update while the computer is running on the screen after it to an optional power source. Using the hard drive path you are ready to reliable external power using the AC adapter. Follow any device, cable, or cord. Downloading a BIOS update...
User Guide
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... type of product, and then enter the product name or number in Windows, you to run diagnostic tests to diagnose hardware issues. Installing HP PC Hardware Diagnostics Windows To install HP PC Hardware Diagnostics Windows, follow these steps: ▲ Navigate to the selected location. For more information, see Downloading HP PC Hardware Diagnostics UEFI to scan the QR code that it can use a mobile device to a USB flash drive on the next screen. HP PC Hardware...
... type of product, and then enter the product name or number in Windows, you to run diagnostic tests to diagnose hardware issues. Installing HP PC Hardware Diagnostics Windows To install HP PC Hardware Diagnostics Windows, follow these steps: ▲ Navigate to the selected location. For more information, see Downloading HP PC Hardware Diagnostics UEFI to scan the QR code that it can use a mobile device to a USB flash drive on the next screen. HP PC Hardware...
User Guide
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... charge 29 battery information, finding 30 battery power 29 best practices 1 BIOS determining version 41 downloading an update 42 starting the Setup Utility 41 updating 41 Bluetooth device 15, 17 Bluetooth label 14 boot order, changing 49 bottom components 12 buttons left touchpad 7 power 9 right touchpad 7 C camera identifying 6 using 19 camera light, identifying 6 caps lock light, identifying 8 caring for your computer 34 cleaning your computer 34 components bottom 12 display 6 keyboard area 7 left side 5 right side 4 connecting to a network 15 connecting to a wireless network 15 connecting...
... charge 29 battery information, finding 30 battery power 29 best practices 1 BIOS determining version 41 downloading an update 42 starting the Setup Utility 41 updating 41 Bluetooth device 15, 17 Bluetooth label 14 boot order, changing 49 bottom components 12 buttons left touchpad 7 power 9 right touchpad 7 C camera identifying 6 using 19 camera light, identifying 6 caps lock light, identifying 8 caring for your computer 34 cleaning your computer 34 components bottom 12 display 6 keyboard area 7 left side 5 right side 4 connecting to a network 15 connecting to a wireless network 15 connecting...
User Guide
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... updating programs and drivers 34 managing power 27 MEID number 17 MicroSD memory card reader, identifying 5 Miracast 22 mobile broadband activating 17 IMEI number 17 MEID number 17 mute light, identifying 8 mute microphone action key 12 mute volume action key 12 N network jack, identifying 4 next track action key 11 O one-finger slide touch screen gesture 25 operating environment 52 operating system controls 15 P passwords Setup Utility (BIOS) 38 Windows 37 pause action key 11 play action key 11 ports HDMI 4, 20 USB SuperSpeed 4 USB Type-C 5, 22 power battery...
... updating programs and drivers 34 managing power 27 MEID number 17 MicroSD memory card reader, identifying 5 Miracast 22 mobile broadband activating 17 IMEI number 17 MEID number 17 mute light, identifying 8 mute microphone action key 12 mute volume action key 12 N network jack, identifying 4 next track action key 11 O one-finger slide touch screen gesture 25 operating environment 52 operating system controls 15 P passwords Setup Utility (BIOS) 38 Windows 37 pause action key 11 play action key 11 ports HDMI 4, 20 USB SuperSpeed 4 USB Type-C 5, 22 power battery...
User Guide
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... 5 using passwords 37 using the keyboard and optional mouse 26 using the touchpad 23 V vents, identifying 9, 12 video HDMI port 20 USB Type-C 22 wireless displays 22 video, using 20 volume adjusting 11, 12 mute 12 W Windows backup 48 recovery media 48 system restore point 48 Windows Hello 19 using 39 Windows key, identifying 10 Windows passwords 37 Windows tools, using 48 wired network (LAN) 18 wireless button 15 wireless certification label 14 wireless controls button 15 operating system 15 wireless light 15 wireless network (WLAN) connecting 16 corporate WLAN connection 16 functional range...
... 5 using passwords 37 using the keyboard and optional mouse 26 using the touchpad 23 V vents, identifying 9, 12 video HDMI port 20 USB Type-C 22 wireless displays 22 video, using 20 volume adjusting 11, 12 mute 12 W Windows backup 48 recovery media 48 system restore point 48 Windows Hello 19 using 39 Windows key, identifying 10 Windows passwords 37 Windows tools, using 48 wired network (LAN) 18 wireless button 15 wireless certification label 14 wireless controls button 15 operating system 15 wireless light 15 wireless network (WLAN) connecting 16 corporate WLAN connection 16 functional range...
Maintenance and Service Guide
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... computer, including model, serial number, product key, and length of your country or region, and then follow these parts can damage the computer or void the warranty. Accessing these steps: 1. For complete and current information on -screen instructions. Make special note of the rubber feet. Disconnect all external devices from the computer. 3. Component replacement procedures 31 NOTE: HP continually improves and changes product parts. Insert...
... computer, including model, serial number, product key, and length of your country or region, and then follow these parts can damage the computer or void the warranty. Accessing these steps: 1. For complete and current information on -screen instructions. Make special note of the rubber feet. Disconnect all external devices from the computer. 3. Component replacement procedures 31 NOTE: HP continually improves and changes product parts. Insert...
Maintenance and Service Guide
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...: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the terminals on the WLAN module. Remove the battery (see Bottom cover on page 33). 6. Disconnect all external devices connected to the WLAN module Main terminal. If you are unsure...
...: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the terminals on the WLAN module. Remove the battery (see Bottom cover on page 33). 6. Disconnect all external devices connected to the WLAN module Main terminal. If you are unsure...
Maintenance and Service Guide
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... need to access this information to locate the update later, after the download is complete. Follow the on the screen reports a successful installation, you recorded earlier, open the folder that has an .exe extension (for updates and messages. 3. The BIOS installation begins. 5. During the download and installation, follow these steps: 1. Type file in an optional docking device, or connected to download your hard drive. 66 Chapter 6 Using Setup Utility (BIOS) NOTE: After a message on -screen instructions...
... need to access this information to locate the update later, after the download is complete. Follow the on the screen reports a successful installation, you recorded earlier, open the folder that has an .exe extension (for updates and messages. 3. The BIOS installation begins. 5. During the download and installation, follow these steps: 1. Type file in an optional docking device, or connected to download your hard drive. 66 Chapter 6 Using Setup Utility (BIOS) NOTE: After a message on -screen instructions...
Maintenance and Service Guide
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... speaker volume 14 switch screen image 14 using 14 Adhesive tape kit 24 airplane mode key 14 antennas illustrated 24, 57 removing 63 audio adjusting volume 14 audio, product description 3 audio-out (headphone)/audio-in (microphone) combo jack, identifying 7 B backup, creating 67 backups 67 battery illustrated 20, 35 removing 35 BIOS determining version 65 downloading an update 66 starting the Setup Utility 65 updating 65 Bluetooth label 17 boot order, changing 68 bottom components 15 bottom cover illustrated 22 removing 33 buttons left TouchPad 10 power 12 right TouchPad 10 C cables, service...
... speaker volume 14 switch screen image 14 using 14 Adhesive tape kit 24 airplane mode key 14 antennas illustrated 24, 57 removing 63 audio adjusting volume 14 audio, product description 3 audio-out (headphone)/audio-in (microphone) combo jack, identifying 7 B backup, creating 67 backups 67 battery illustrated 20, 35 removing 35 BIOS determining version 65 downloading an update 66 starting the Setup Utility 65 updating 65 Bluetooth label 17 boot order, changing 68 bottom components 15 bottom cover illustrated 22 removing 33 buttons left TouchPad 10 power 12 right TouchPad 10 C cables, service...
Maintenance and Service Guide
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... 68 media 68 USB flash drive 68 recovery media creating using HP Cloud Recovery Download Tool 67 creating using Windows tools 67 regulatory information regulatory label 17 wireless certification labels 17 Remote HP PC Hardware Diagnostics UEFI settings customizing 72 using 72 removal/replacement preliminaries 27 procedures 31 restoring 67 right side components 7 RJ-45 (network) jack, identifying 7 RJ-45 (network) status lights, identifying 7 S screen brightness action keys 14 Screw Kit 25 security cable slot, identifying 8 security, product description 4 serial number, computer 16 service...
... 68 media 68 USB flash drive 68 recovery media creating using HP Cloud Recovery Download Tool 67 creating using Windows tools 67 regulatory information regulatory label 17 wireless certification labels 17 Remote HP PC Hardware Diagnostics UEFI settings customizing 72 using 72 removal/replacement preliminaries 27 procedures 31 restoring 67 right side components 7 RJ-45 (network) jack, identifying 7 RJ-45 (network) status lights, identifying 7 S screen brightness action keys 14 Screw Kit 25 security cable slot, identifying 8 security, product description 4 serial number, computer 16 service...