Maintenance and Service Guide
Page 16
...2.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. (9) Audio-out (headphone)/Audio-in (microphone) Connects optional powered stereo speakers, headphones, jack earbuds, a headset, or a television audio cable. Connects an external VGA monitor or projector. (5) RJ-45 (network) jack/status lights Connects a network cable. ● White: The network is connected. ● Amber: Activity is occurring on and off during routine operation. It is not charging. NOTE: The computer fan starts up automatically to cool internal...
...2.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. (9) Audio-out (headphone)/Audio-in (microphone) Connects optional powered stereo speakers, headphones, jack earbuds, a headset, or a television audio cable. Connects an external VGA monitor or projector. (5) RJ-45 (network) jack/status lights Connects a network cable. ● White: The network is connected. ● Amber: Activity is occurring on and off during routine operation. It is not charging. NOTE: The computer fan starts up automatically to cool internal...
Maintenance and Service Guide
Page 37
... and location during removal and replacement. Make special note of your computer. Check your computer, including model, serial number, product key, and length of warranty, are as many as 3 screws that must be removed, replaced, or loosened when servicing Customer SelfRepair parts. Component replacement procedures NOTE: Please read and follow the on page 15 for details. There are on supported parts for Customer Self-Repair parts. NOTE...
... and location during removal and replacement. Make special note of your computer. Check your computer, including model, serial number, product key, and length of warranty, are as many as 3 screws that must be removed, replaced, or loosened when servicing Customer SelfRepair parts. Component replacement procedures NOTE: Please read and follow the on page 15 for details. There are on supported parts for Customer Self-Repair parts. NOTE...
Maintenance and Service Guide
Page 41
See Labels on supported parts for your computer, go to http://partsurfer.hp.com, select your computer. NOTE: HP continually improves and changes product parts. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are as many as 56 screws that must be accessed by an authorized service provider. This chapter provides removal and replacement procedures for...
See Labels on supported parts for your computer, go to http://partsurfer.hp.com, select your computer. NOTE: HP continually improves and changes product parts. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are as many as 56 screws that must be accessed by an authorized service provider. This chapter provides removal and replacement procedures for...
Maintenance and Service Guide
Page 80
...: 1. The hard drive designation is later than the BIOS version currently installed on your hard drive designation. Double-click the file that is typically Local Disk (C:). 3. You may need to access this information to locate the update later, after the download is downloaded. You will need this path when you are displayed on -screen instructions. Complete the installation by selecting Start > Computer. 2. Make a note of the path to download. 3. b. Open Windows Explorer by...
...: 1. The hard drive designation is later than the BIOS version currently installed on your hard drive designation. Double-click the file that is typically Local Disk (C:). 3. You may need to access this information to locate the update later, after the download is downloaded. You will need this path when you are displayed on -screen instructions. Complete the installation by selecting Start > Computer. 2. Make a note of the path to download. 3. b. Open Windows Explorer by...
Maintenance and Service Guide
Page 82
...). Complete the installation by following the on -screen instructions. 4. From the Windows desktop, click the question mark icon in Windows 8.1 You will need this path when you recorded earlier, open the folder on your hard drive that has an .exe extension (for HP updates now. 3. The hard drive designation is more recent than your BIOS, make a note of the path to your hard drive. 74 Chapter 8 Using Setup Utility (BIOS) in...
...). Complete the installation by following the on -screen instructions. 4. From the Windows desktop, click the question mark icon in Windows 8.1 You will need this path when you recorded earlier, open the folder on your hard drive that has an .exe extension (for HP updates now. 3. The hard drive designation is more recent than your BIOS, make a note of the path to your hard drive. 74 Chapter 8 Using Setup Utility (BIOS) in...
Maintenance and Service Guide
Page 84
... an unsuccessful installation, download and install a BIOS update only when the computer is typically Local Disk (C:). 3. You may need to access this information to locate the update later, after it to the BIOS version currently installed on the screen after the download is connected to the hard drive. b. Make a note of the BIOS version. 3. Type file in the taskbar. 2. Start Setup Utility (BIOS) (see Downloading a BIOS update on your selection to a network, consult the network administrator before installing any device, cable, or...
... an unsuccessful installation, download and install a BIOS update only when the computer is typically Local Disk (C:). 3. You may need to access this information to locate the update later, after it to the BIOS version currently installed on the screen after the download is connected to the hard drive. b. Make a note of the BIOS version. 3. Type file in the taskbar. 2. Start Setup Utility (BIOS) (see Downloading a BIOS update on your selection to a network, consult the network administrator before installing any device, cable, or...
Maintenance and Service Guide
Page 91
... Start and type recovery in HP Recovery Manager, change the boot order for recovery discs: 1. Access HP Recovery Manager in the HP Recovery Manager window. 3. Restart the computer. 2. ● If the recovery media do not work, you to restore your system without the need for recovery discs or a recovery flash drive. Recovering using HP Recovery partition (select models only) The HP Recovery partition (select models only), allows you can only be used if the hard drive is displayed at system bootup. 4. Changing the computer boot order To change the computer boot order. Select...
... Start and type recovery in HP Recovery Manager, change the boot order for recovery discs: 1. Access HP Recovery Manager in the HP Recovery Manager window. 3. Restart the computer. 2. ● If the recovery media do not work, you to restore your system without the need for recovery discs or a recovery flash drive. Recovering using HP Recovery partition (select models only) The HP Recovery partition (select models only), allows you can only be used if the hard drive is displayed at system bootup. 4. Changing the computer boot order To change the computer boot order. Select...
Maintenance and Service Guide
Page 95
... Windows partition to original factory content, you can choose the System Recovery option from support. What you need to correct computer issues. ● HP Recovery media must use the HP Recovery media. If you have not already created recovery media, see Recovering using HP Recovery Manager on page 87. ● If you want to reset your computer does not allow the creation of HP Recovery Manager to reinstall the individual application or driver. ▲ From the Start screen, type recovery, select HP Recovery Manager...
... Windows partition to original factory content, you can choose the System Recovery option from support. What you need to correct computer issues. ● HP Recovery media must use the HP Recovery media. If you have not already created recovery media, see Recovering using HP Recovery Manager on page 87. ● If you want to reset your computer does not allow the creation of HP Recovery Manager to reinstall the individual application or driver. ▲ From the Start screen, type recovery, select HP Recovery Manager...
Maintenance and Service Guide
Page 101
... want to remove the recovery partition to know before you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or applications option (select products only) of HP Recovery media. For more information see the Get started app. ▲ Select the Start button, and then select the Get started ● HP Recovery Manager recovers only software that was installed at the factory. Recovering using the HP Recovery partition (select products only). Restore and recovery There are...
... want to remove the recovery partition to know before you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or applications option (select products only) of HP Recovery media. For more information see the Get started app. ▲ Select the Start button, and then select the Get started ● HP Recovery Manager recovers only software that was installed at the factory. Recovering using the HP Recovery partition (select products only). Restore and recovery There are...
Maintenance and Service Guide
Page 123
... starting the Setup Utility 73, 75 updating 71, 73, 75 Bluetooth label 16 boot order changing 83, 88, 95 bottom 16 bottom cover removing 34 buttons left TouchPad 10 power 12 right TouchPad 10 C cables, service considerations 25 caps lock light, identifying 11 chipset, product description 1 components bottom 14 display 5 left side 8 right side 6 top 10 computer major components, illustrated 17 computer specifications 99 connector, power 8 connectors, service considerations 25 D deleted files restoring 82 display...
... starting the Setup Utility 73, 75 updating 71, 73, 75 Bluetooth label 16 boot order changing 83, 88, 95 bottom 16 bottom cover removing 34 buttons left TouchPad 10 power 12 right TouchPad 10 C cables, service considerations 25 caps lock light, identifying 11 chipset, product description 1 components bottom 14 display 5 left side 8 right side 6 top 10 computer major components, illustrated 17 computer specifications 99 connector, power 8 connectors, service considerations 25 D deleted files restoring 82 display...
Maintenance and Service Guide
Page 124
... display switch, identifying 5 internal microphones, identifying 6 J jacks audio-out (headphone)/audio-in (microphone) 8 network 8 RJ-45 (network) 8 K keyboard illustrated 18 product description 3 keys action 13 esc 13 fn 13 Windows 13 L labels Bluetooth 16 Microsoft Certificate of Authenticity 16 regulatory 16 serial number 15 service 15 wireless certification 16 WLAN 16 latch, battery release 14 lights AC adapter/battery 8 caps lock 11 hard drive 6 mute 11 power 6 RJ-45 (network) status 8 M mass storage devices illustrated 24 precautions 26 memory card reader, identifying 14 memory card...
... display switch, identifying 5 internal microphones, identifying 6 J jacks audio-out (headphone)/audio-in (microphone) 8 network 8 RJ-45 (network) 8 K keyboard illustrated 18 product description 3 keys action 13 esc 13 fn 13 Windows 13 L labels Bluetooth 16 Microsoft Certificate of Authenticity 16 regulatory 16 serial number 15 service 15 wireless certification 16 WLAN 16 latch, battery release 14 lights AC adapter/battery 8 caps lock 11 hard drive 6 mute 11 power 6 RJ-45 (network) status 8 M mass storage devices illustrated 24 precautions 26 memory card reader, identifying 14 memory card...
Maintenance and Service Guide
Page 125
... labels, locating 15 serviceability, product description 4 slots memory card reader 14 security cable 7 speakers identifying 15 illustrated 20 removing 46 specifications computer 99 U USB 2.0 port, identifying 7, 8 USB 3.0 port, identifying 8 USB board removing 45 spare part number 20 V vents, identifying 8 video, product description 2 W webcam identifying 5 webcam light, identifying 5 webcam/microphone cable illustrated 22 removing 64, 65 webcam/microphone module illustrated 23 removing 63 Windows system restore point 85, 86, 91, 92 Windows Backup and Restore restoring files 82 Windows key...
... labels, locating 15 serviceability, product description 4 slots memory card reader 14 security cable 7 speakers identifying 15 illustrated 20 removing 46 specifications computer 99 U USB 2.0 port, identifying 7, 8 USB 3.0 port, identifying 8 USB board removing 45 spare part number 20 V vents, identifying 8 video, product description 2 W webcam identifying 5 webcam light, identifying 5 webcam/microphone cable illustrated 22 removing 64, 65 webcam/microphone module illustrated 23 removing 63 Windows system restore point 85, 86, 91, 92 Windows Backup and Restore restoring files 82 Windows key...
User Guide
Page 9
... the display ...42 Cleaning the sides or cover 42 Cleaning the TouchPad, keyboard, or mouse (select products only 42 Traveling with or shipping your computer ...42 8 Securing your computer and information ...44 Using passwords ...44 Setting Windows passwords ...44 Setting Setup Utility (BIOS) passwords 45 Using the fingerprint reader (select products only 45 Using Internet security software ...46 Using antivirus software ...46 Using firewall software ...46 Installing software updates ...46 Using HP Touchpoint Manager (select products only 47 Securing your wireless network...
... the display ...42 Cleaning the sides or cover 42 Cleaning the TouchPad, keyboard, or mouse (select products only 42 Traveling with or shipping your computer ...42 8 Securing your computer and information ...44 Using passwords ...44 Setting Windows passwords ...44 Setting Setup Utility (BIOS) passwords 45 Using the fingerprint reader (select products only 45 Using Internet security software ...46 Using antivirus software ...46 Using firewall software ...46 Installing software updates ...46 Using HP Touchpoint Manager (select products only 47 Securing your wireless network...
User Guide
Page 16
...device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. (8) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. (9) Audio-out (headphone)/Audio-in (microphone) Connects optional powered stereo speakers, headphones, jack earbuds, a headset, or a television audio cable. Connects an external VGA monitor or projector. (5) RJ-45 (network) jack/status lights Connects a network cable. ● White: The network is connected. ● Amber: Activity is not charging. Enable airflow to cool internal...
...device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. (8) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. (9) Audio-out (headphone)/Audio-in (microphone) Connects optional powered stereo speakers, headphones, jack earbuds, a headset, or a television audio cable. Connects an external VGA monitor or projector. (5) RJ-45 (network) jack/status lights Connects a network cable. ● White: The network is connected. ● Amber: Activity is not charging. Enable airflow to cool internal...
User Guide
Page 28
... cameras. 3 Connecting to a network Your computer can travel with you wherever you to set up a connection or network, connect to a network, and diagnose and repair network problems. 18 Chapter 3 Connecting to a network Operating system controls The Network and Sharing Center allows you go. This chapter will help you can explore the globe and access information from millions of websites using one or more of the following wireless devices: ● WLAN device-Connects...
... cameras. 3 Connecting to a network Your computer can travel with you wherever you to set up a connection or network, connect to a network, and diagnose and repair network problems. 18 Chapter 3 Connecting to a network Operating system controls The Network and Sharing Center allows you go. This chapter will help you can explore the globe and access information from millions of websites using one or more of the following wireless devices: ● WLAN device-Connects...
User Guide
Page 29
... are listed, you to manually search for mobile broadband service. NOTE: If you want to connect to enter a security code. The number may be printed on a label located on the bottom of options is on WLAN implementation, router manufacturer, and interference from other electronic devices or structural barriers such as walls and floors. Type control panel in the taskbar, and then select Open Network and...
... are listed, you to manually search for mobile broadband service. NOTE: If you want to connect to enter a security code. The number may be printed on a label located on the bottom of options is on WLAN implementation, router manufacturer, and interference from other electronic devices or structural barriers such as walls and floors. Type control panel in the taskbar, and then select Open Network and...
User Guide
Page 55
...) 45 Errors can prevent the computer from operating properly. NOTE: To start Setup Utility, your computer must be entered each time you access Setup Utility (BIOS). ● If you forget your administrator password, you cannot access Setup Utility (BIOS). ● Must be in notebook mode and you must use the fingerprint reader, you must set , change, or delete an administrator or power-on -screen instructions. When the HP SimplePass welcome screen is displayed, select Get Started. 3. or Turn on...
...) 45 Errors can prevent the computer from operating properly. NOTE: To start Setup Utility, your computer must be entered each time you access Setup Utility (BIOS). ● If you forget your administrator password, you cannot access Setup Utility (BIOS). ● Must be in notebook mode and you must use the fingerprint reader, you must set , change, or delete an administrator or power-on -screen instructions. When the HP SimplePass welcome screen is displayed, select Get Started. 3. or Turn on...
User Guide
Page 60
... update. 50 Chapter 9 Using Setup Utility (BIOS) Click your computer is connected to the location on battery power, docked in an optional docking device, or connected to the hard drive. Using the hard drive path you are ready to a network, consult the network administrator before installing any device, cable, or cord. NOTE: If your hard drive designation. or - Make a note of the date, name, or other identifier. You will need this path when you recorded earlier, open...
... update. 50 Chapter 9 Using Setup Utility (BIOS) Click your computer is connected to the location on battery power, docked in an optional docking device, or connected to the hard drive. Using the hard drive path you are ready to a network, consult the network administrator before installing any device, cable, or cord. NOTE: If your hard drive designation. or - Make a note of the date, name, or other identifier. You will need this path when you recorded earlier, open...
User Guide
Page 73
...hard drive light 5 HDMI port connecting 24 identifying 6 HDMI, configuring audio 25 headsets, connecting 22 Hibernation exiting 32 initiated during critical battery level 36 initiating 32 high-definition devices, connecting 24, 26 HP 3D DriveGuard 40 HP Apps Store, visiting 1 HP DataPass 20 HP Mobile Broadband activating 19 IMEI number 19 MEID number 19 HP PC Hardware Diagnostics (UEFI) using 52 HP Recovery Manager correcting boot problems 58 starting 57 HP Recovery media creating 54 recovery 57 HP Recovery partition recovery 57 removing 59 HP resources 2 HP Touchpoint Manager 47 I IMEI number...
...hard drive light 5 HDMI port connecting 24 identifying 6 HDMI, configuring audio 25 headsets, connecting 22 Hibernation exiting 32 initiated during critical battery level 36 initiating 32 high-definition devices, connecting 24, 26 HP 3D DriveGuard 40 HP Apps Store, visiting 1 HP DataPass 20 HP Mobile Broadband activating 19 IMEI number 19 MEID number 19 HP PC Hardware Diagnostics (UEFI) using 52 HP Recovery Manager correcting boot problems 58 starting 57 HP Recovery media creating 54 recovery 57 HP Recovery partition recovery 57 removing 59 HP resources 2 HP Touchpoint Manager 47 I IMEI number...
User Guide
Page 74
... (microphone) 6 network 6 RJ-45 (network) 6 K keyboard and optional mouse using 30 keys action 13 airplane mode 14 esc 13 fn 13 Windows 13 L labels Bluetooth 16 regulatory 16 serial number 16 service 16 wireless certification 16 WLAN 16 latch, battery release 15 lights AC adapter/battery 6 caps lock 11 hard drive 5 mute 11 power 5 RJ-45 (network) status 6 locating information hardware 4 software 4 low battery level 36 M maintenance Disk Cleanup 40 Disk Defragmenter 40 HP 3D DriveGuard 40 updating programs and drivers 41 managing power 31 MEID number 19 memory card reader...
... (microphone) 6 network 6 RJ-45 (network) 6 K keyboard and optional mouse using 30 keys action 13 airplane mode 14 esc 13 fn 13 Windows 13 L labels Bluetooth 16 regulatory 16 serial number 16 service 16 wireless certification 16 WLAN 16 latch, battery release 15 lights AC adapter/battery 6 caps lock 11 hard drive 5 mute 11 power 5 RJ-45 (network) status 6 locating information hardware 4 software 4 low battery level 36 M maintenance Disk Cleanup 40 Disk Defragmenter 40 HP 3D DriveGuard 40 updating programs and drivers 41 managing power 31 MEID number 19 memory card reader...