8512599 - Gateway Notebook Reference Guide R1
Page 6
Contents Replacing the hard drive kit 107 Chapter 9: Troubleshooting 113 Safety guidelines 114 First steps 114 Troubleshooting 115 Audio 115 Battery 115 CD drives 115 Diskette drive (external 115 Display 116 DVD drives 117 Ethernet 119 Express Cards 119 File management 119 ... (wired 131 Networks (wireless 133 Passwords 135 Power 135 Printer 136 Sound 137 Status indicators 137 Touchpad 138 Video 138 Telephone support 138 Before calling Gateway Customer Care 138 iv
Contents Replacing the hard drive kit 107 Chapter 9: Troubleshooting 113 Safety guidelines 114 First steps 114 Troubleshooting 115 Audio 115 Battery 115 CD drives 115 Diskette drive (external 115 Display 116 DVD drives 117 Ethernet 119 Express Cards 119 File management 119 ... (wired 131 Networks (wireless 133 Passwords 135 Power 135 Printer 136 Sound 137 Status indicators 137 Touchpad 138 Video 138 Telephone support 138 Before calling Gateway Customer Care 138 iv
8512599 - Gateway Notebook Reference Guide R1
Page 95
.... This reduces the life of software and driver recovery discs as soon as possible. Gateway provides everything you have removed the battery from your system under most notebook problems by following the information in "Troubleshooting" on page 113 or in a circle, using it has a full charge. Cleaning...or restoring your notebook for additional system recovery options, you want to the edge, not around in the technical support pages at www.gateway.com. Caution To prepare your system). If the battery is running on page 89. 87 Recovering your notebook when running on AC power...
.... This reduces the life of software and driver recovery discs as soon as possible. Gateway provides everything you have removed the battery from your system under most notebook problems by following the information in "Troubleshooting" on page 113 or in a circle, using it has a full charge. Cleaning...or restoring your notebook for additional system recovery options, you want to the edge, not around in the technical support pages at www.gateway.com. Caution To prepare your system). If the battery is running on page 89. 87 Recovering your notebook when running on AC power...
8512599 - Gateway Notebook Reference Guide R1
Page 121
CHAPTER9 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Telephone support 113
CHAPTER9 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Telephone support 113
8512599 - Gateway Notebook Reference Guide R1
Page 122
... see "Preventing static electricity discharge" on , while the battery is turned on. 114 Type the keyword troubleshooting in the Search Help box, then press ENTER. CHAPTER 9: Troubleshooting Safety guidelines Warning Do not try these safety guidelines: • Never remove the memory bay cover or hard... drive bay cover while your notebook and contact a qualified computer technician. While troubleshooting your notebook, follow these things first: • Make sure that the AC power adapter is connected to the AC power adapter. •...
... see "Preventing static electricity discharge" on , while the battery is turned on. 114 Type the keyword troubleshooting in the Search Help box, then press ENTER. CHAPTER 9: Troubleshooting Safety guidelines Warning Do not try these safety guidelines: • Never remove the memory bay cover or hard... drive bay cover while your notebook and contact a qualified computer technician. While troubleshooting your notebook, follow these things first: • Make sure that the AC power adapter is connected to the AC power adapter. •...
8512599 - Gateway Notebook Reference Guide R1
Page 123
..." on the screen, write down and restart your hard drive is not recognized • Shut down the exact message. CD drives CD drive troubleshooting is covered under "Sound" on page 135. Diskette drive (external) The diskette drive is not full. • If an error message appears...sure that you followed each instruction. • If an error occurs in a program, see the program's printed documentation or the online help Gateway Customer Care in diagnosing and fixing the problem. • If you added or removed peripheral devices, review the installation procedures you performed and...
..." on the screen, write down and restart your hard drive is not recognized • Shut down the exact message. CD drives CD drive troubleshooting is covered under "Sound" on page 135. Diskette drive (external) The diskette drive is not full. • If an error message appears...sure that you followed each instruction. • If an error occurs in a program, see the program's printed documentation or the online help Gateway Customer Care in diagnosing and fixing the problem. • If you added or removed peripheral devices, review the installation procedures you performed and...
8512599 - Gateway Notebook Reference Guide R1
Page 124
... brightness, see "Adjusting the brightness" on the diskette and try using is lit continuously • Remove the diskette from the Display Settings dialog box. CHAPTER 9: Troubleshooting You see an "Access Denied" or "Write protect" error message • Move the write-protection tab in the upper-right corner of the diskette down...
... brightness, see "Adjusting the brightness" on the diskette and try using is lit continuously • Remove the diskette from the Display Settings dialog box. CHAPTER 9: Troubleshooting You see an "Access Denied" or "Write protect" error message • Move the write-protection tab in the upper-right corner of the diskette down...
8512599 - Gateway Notebook Reference Guide R1
Page 126
118 CHAPTER 9: Troubleshooting • Some music CDs have copy protection software. An audio CD does not produce sound • Make sure that the label or side you want ...
118 CHAPTER 9: Troubleshooting • Some music CDs have copy protection software. An audio CD does not produce sound • Make sure that the label or side you want ...
8512599 - Gateway Notebook Reference Guide R1
Page 127
... your notebook is not transmitted through a monitor jack. You cannot eject a CD or DVD • Your notebook must be restored. www.gateway.com A DVD does not produce sound on page 131. Caution If a file was accidentally deleted • Recover the file from the Recycle...paper clip into the manual eject hole. For the location of headphones or external powered speakers, or connect your online User Guide. Ethernet Ethernet troubleshooting is covered under "Networks (wired)" on a television • Audio is transmitted through an HDMI connection, however, audio is having problems ...
... your notebook is not transmitted through a monitor jack. You cannot eject a CD or DVD • Your notebook must be restored. www.gateway.com A DVD does not produce sound on page 131. Caution If a file was accidentally deleted • Recover the file from the Recycle...paper clip into the manual eject hole. For the location of headphones or external powered speakers, or connect your online User Guide. Ethernet Ethernet troubleshooting is covered under "Networks (wired)" on a television • Audio is transmitted through an HDMI connection, however, audio is having problems ...
8512599 - Gateway Notebook Reference Guide R1
Page 128
CHAPTER 9: Troubleshooting Fingerprint reader The fingerprint reader does not recognize your fingerprint • Make sure that you are using a finger that you are using Disk Cleanup. For ... information about file management, click Start, then click Help and Support. If the hard drive is in your online User Guide. For more information about troubleshooting the fingerprint reader, click (Start), All Programs, Protector Suite QL, then click Help. To fix hard drive problems, run the Error checking program. Type the...
CHAPTER 9: Troubleshooting Fingerprint reader The fingerprint reader does not recognize your fingerprint • Make sure that you are using a finger that you are using Disk Cleanup. For ... information about file management, click Start, then click Help and Support. If the hard drive is in your online User Guide. For more information about troubleshooting the fingerprint reader, click (Start), All Programs, Protector Suite QL, then click Help. To fix hard drive problems, run the Error checking program. Type the...
8512599 - Gateway Notebook Reference Guide R1
Page 129
...your modem jack, see "Left" on page 107. • If your Internet service provider (ISP) is having technical difficulties. 121 www.gateway.com • Make sure that the hard drive is plugged into the optional modem jack and not the Ethernet network jack. For the ...your ISP technical support for help. You see "Modem (dial-up)" on page 10. -OR- Contact your notebook. For more information about troubleshooting Internet connections, click Start, then click Help and Support. For more information, see an "Unable to reinstall the operating system. Internet You cannot ...
...your modem jack, see "Left" on page 107. • If your Internet service provider (ISP) is having technical difficulties. 121 www.gateway.com • Make sure that the hard drive is plugged into the optional modem jack and not the Ethernet network jack. For the ...your ISP technical support for help. You see "Modem (dial-up)" on page 10. -OR- Contact your notebook. For more information about troubleshooting Internet connections, click Start, then click Help and Support. For more information, see an "Unable to reinstall the operating system. Internet You cannot ...
8512599 - Gateway Notebook Reference Guide R1
Page 130
... you have not received any mail • Click the receive button in your residence or at your Internet service provider (ISP) is not stuck. CHAPTER 9: Troubleshooting Connecting to a Web site takes too long Many factors can of graphics and multimedia on Web pages • Having multiple Web browsers open, performing multiple...
... you have not received any mail • Click the receive button in your residence or at your Internet service provider (ISP) is not stuck. CHAPTER 9: Troubleshooting Connecting to a Web site takes too long Many factors can of graphics and multimedia on Web pages • Having multiple Web browsers open, performing multiple...
8512599 - Gateway Notebook Reference Guide R1
Page 131
... turn it upside down to drain it again. Help For more information about Windows Media Center, click Start, then click Help and Support. www.gateway.com • Try a keyboard that you know works to make sure that is not covered in the Search Help box, then press ENTER. Type... significantly: • Display type-Some retail TVs may need to Media Center mode. Let the keyboard dry before using it . To view Media Center troubleshooting information that the keyboard port works. • If you may provide lower quality video. A progressive scan display device with an HDMI or VGA input...
... turn it upside down to drain it again. Help For more information about Windows Media Center, click Start, then click Help and Support. www.gateway.com • Try a keyboard that you know works to make sure that is not covered in the Search Help box, then press ENTER. Type... significantly: • Display type-Some retail TVs may need to Media Center mode. Let the keyboard dry before using it . To view Media Center troubleshooting information that the keyboard port works. • If you may provide lower quality video. A progressive scan display device with an HDMI or VGA input...
8512599 - Gateway Notebook Reference Guide R1
Page 132
CHAPTER 9: Troubleshooting • Type of a resolution and may need to lower the screen resolution ... adjusting display settings, click Start, then click Help and Support. Many older TVs do not have a VGA port. Gateway recommends using high-quality video cables that can connect the notebook video output to a TV. For a better picture on...only transmits video. You should use the built-in your TV includes an HDMI port, connect the HDMI cable from Gateway. For more information about changing the screen resolution, see "Changing color depth and screen resolution" in speakers, a...
CHAPTER 9: Troubleshooting • Type of a resolution and may need to lower the screen resolution ... adjusting display settings, click Start, then click Help and Support. Many older TVs do not have a VGA port. Gateway recommends using high-quality video cables that can connect the notebook video output to a TV. For a better picture on...only transmits video. You should use the built-in your TV includes an HDMI port, connect the HDMI cable from Gateway. For more information about changing the screen resolution, see "Changing color depth and screen resolution" in speakers, a...
8512599 - Gateway Notebook Reference Guide R1
Page 134
... the on a home DVD player. To check the memory: 1 Click (Start), then click Control Panel. Help For more information about troubleshooting memory errors, click Start, then click Help and Support. CHAPTER 9: Troubleshooting You want to DVD can . You see a "Memory error" message • Make sure that it has a DVD player and DVD...
... the on a home DVD player. To check the memory: 1 Click (Start), then click Control Panel. Help For more information about troubleshooting memory errors, click Start, then click Help and Support. CHAPTER 9: Troubleshooting You want to DVD can . You see a "Memory error" message • Make sure that it has a DVD player and DVD...
8512599 - Gateway Notebook Reference Guide R1
Page 135
... that the modem cable is plugged into the Ethernet network jack and not the optional modem jack. Contact your telephone line, then check for additional troubleshooting information. For the location of your modem jack, see "Left" on page 10. • Make sure that the modem cable is plugged into the ...optional modem jack and not the Ethernet network jack. www.gateway.com Memory card reader Drive letter for the memory card slot does not appear in the Search Help box, then press ENTER. 127 Modem (dial...
... that the modem cable is plugged into the Ethernet network jack and not the optional modem jack. Contact your telephone line, then check for additional troubleshooting information. For the location of your modem jack, see "Left" on page 10. • Make sure that the modem cable is plugged into the ...optional modem jack and not the Ethernet network jack. www.gateway.com Memory card reader Drive letter for the memory card slot does not appear in the Search Help box, then press ENTER. 127 Modem (dial...
8512599 - Gateway Notebook Reference Guide R1
Page 136
... it can connect on the same line as the modem. • Make sure that can also call your telephone. Dial a single number (such as 1). CHAPTER 9: Troubleshooting To check the dialing properties: 1 Click (Start), then click Control Panel. The Control Panel window opens. 2 Click Hardware and Sound. 3 Click the Phone and Modem...
... it can connect on the same line as the modem. • Make sure that can also call your telephone. Dial a single number (such as 1). CHAPTER 9: Troubleshooting To check the dialing properties: 1 Click (Start), then click Control Panel. The Control Panel window opens. 2 Click Hardware and Sound. 3 Click the Phone and Modem...
8512599 - Gateway Notebook Reference Guide R1
Page 137
... to 33.6K. Some telephone cables do not meet required cable standards and may be with just one program. • Review the troubleshooting information under "Internet" on your notebook. www.gateway.com You cannot connect to the Internet • The ISP may cause problems with the modem connection. • Shut down and...
... to 33.6K. Some telephone cables do not meet required cable standards and may be with just one program. • Review the troubleshooting information under "Internet" on your notebook. www.gateway.com You cannot connect to the Internet • The ISP may cause problems with the modem connection. • Shut down and...
8512599 - Gateway Notebook Reference Guide R1
Page 138
...and Modem Options dialog box. The Modem Properties dialog box opens. 7 Click the Diagnostic tab, then click Query Modem. If information about modem troubleshooting, click Start, then click Help and Support. If the handshaking sounds are too loud, you get an error such as port already open ...If no data, or if you can turn down the modem volume. Type the keyword modem troubleshooting in the Search Help box, then press ENTER. Mouse See also "Touchpad" on page 138. 130 CHAPTER 9: Troubleshooting 4 Click Phone and Modem Options. The Modem Properties dialog box opens. 6 Click the Modem...
...and Modem Options dialog box. The Modem Properties dialog box opens. 7 Click the Diagnostic tab, then click Query Modem. If information about modem troubleshooting, click Start, then click Help and Support. If the handshaking sounds are too loud, you get an error such as port already open ...If no data, or if you can turn down the modem volume. Type the keyword modem troubleshooting in the Search Help box, then press ENTER. Mouse See also "Touchpad" on page 138. 130 CHAPTER 9: Troubleshooting 4 Click Phone and Modem Options. The Modem Properties dialog box opens. 6 Click the Modem...
8512599 - Gateway Notebook Reference Guide R1
Page 139
... • If you know is working . For the location of your network jack, see "Left" on your network. 131 For more information about network troubleshooting, click Start, then click Help and Support. The external mouse works erratically • Clean the mouse. • Some mouse pad patterns "confuse" optical...other end is plugged into a powered electrical outlet and turned on . • Make sure that the router is plugged into a router. www.gateway.com The external mouse does not work • Make sure that the mouse cable is plugged in the Search Help box, then press ENTER. ...
... • If you know is working . For the location of your network jack, see "Left" on your network. 131 For more information about network troubleshooting, click Start, then click Help and Support. The external mouse works erratically • Clean the mouse. • Some mouse pad patterns "confuse" optical...other end is plugged into a powered electrical outlet and turned on . • Make sure that the router is plugged into a router. www.gateway.com The external mouse does not work • Make sure that the mouse cable is plugged in the Search Help box, then press ENTER. ...
8512599 - Gateway Notebook Reference Guide R1
Page 140
CHAPTER 9: Troubleshooting Your wired Ethernet network is running slower than you expect • If your Ethernet network is running at your workplace, you may not be able ... help. For best results, all Ethernet components should be able to access the Internet through a network. Contact your company computer department or network administrator for troubleshooting information. 132 This reestablishes communication between your Internet Service Provider and your modem and between your modem and your access point. A mixture of a domain before...
CHAPTER 9: Troubleshooting Your wired Ethernet network is running slower than you expect • If your Ethernet network is running at your workplace, you may not be able ... help. For best results, all Ethernet components should be able to access the Internet through a network. Contact your company computer department or network administrator for troubleshooting information. 132 This reestablishes communication between your Internet Service Provider and your modem and between your modem and your access point. A mixture of a domain before...