8512149 - Gateway Notebook User Guide for Windows Vista
Page 9
...you are connected to the Internet, you can find the answer, click the result that most closely matches your question. You can access help information, troubleshooters, and automated support. Searching for a topic To search for a topic in Help and Support, type a word or phrase (keyword) in the ...help you receive a list of your notebook has Windows Vista Media Center Edition, you can also search for Windows Media Center If your Gateway notebook. Additional results may be available if the first list does not address your question. Use Help and Support to answer questions about ...
...you are connected to the Internet, you can find the answer, click the result that most closely matches your question. You can access help information, troubleshooters, and automated support. Searching for a topic To search for a topic in Help and Support, type a word or phrase (keyword) in the ...help you receive a list of your notebook has Windows Vista Media Center Edition, you can also search for Windows Media Center If your Gateway notebook. Additional results may be available if the first list does not address your question. Use Help and Support to answer questions about ...
8512149 - Gateway Notebook User Guide for Windows Vista
Page 60
... or access point includes a USB or parallel port. For more information, see "Sharing drives and printers" on • Refer to your router's or access point's troubleshooting information • Contact your Internet service provider Adding a printer to your network Instead of plugging a printer into each computer must have the shared printer's drivers...
... or access point includes a USB or parallel port. For more information, see "Sharing drives and printers" on • Refer to your router's or access point's troubleshooting information • Contact your Internet service provider Adding a printer to your network Instead of plugging a printer into each computer must have the shared printer's drivers...
8512320 - Gateway Notebook Reference Guide R0
Page 6
... Safety guidelines 112 First steps 112 Troubleshooting 113 Audio 113 Battery 113 CD drives 113 Diskette drive (external 113 Display 114 DVD drives 115 Ethernet 117 Express Cards 117 File management 117 ... (wired 129 Networks (wireless 131 Passwords 133 Power 133 Printer 134 Sound 135 Status indicators 136 Touchpad 136 Video 136 Telephone support 137 Before calling Gateway Customer Care 137 Appendix A: Legal Information 139 Index 149 iv
... Safety guidelines 112 First steps 112 Troubleshooting 113 Audio 113 Battery 113 CD drives 113 Diskette drive (external 113 Display 114 DVD drives 115 Ethernet 117 Express Cards 117 File management 117 ... (wired 129 Networks (wireless 131 Passwords 133 Power 133 Printer 134 Sound 135 Status indicators 136 Touchpad 136 Video 136 Telephone support 137 Before calling Gateway Customer Care 137 Appendix A: Legal Information 139 Index 149 iv
8512320 - Gateway Notebook Reference Guide R0
Page 92
... everything you want to return your system to factory condition, see that were pre-installed at www.gateway.com. For instructions, see "Recovering pre-installed software and drivers" on page 111 or in "Troubleshooting" on page 87. To recover software and drivers that product's documentation or support Web site. • If re...
... everything you want to return your system to factory condition, see that were pre-installed at www.gateway.com. For instructions, see "Recovering pre-installed software and drivers" on page 111 or in "Troubleshooting" on page 87. To recover software and drivers that product's documentation or support Web site. • If re...
8512320 - Gateway Notebook Reference Guide R0
Page 117
CHAPTER9 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Telephone support 111
CHAPTER9 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Telephone support 111
8512320 - Gateway Notebook Reference Guide R0
Page 118
... damage from static electricity, see "Preventing static electricity discharge" on . 112 Instead, unplug your notebook. Help For more information about troubleshooting, click Start, then click Help and Support. First steps If you have problems with your notebook, try to your notebook was dropped,...replace the battery before you remove the memory bay cover or hard drive bay cover, make sure that it is connected to troubleshoot your problem if power cords or plugs are correctly grounded before accessing internal components. • After you complete any maintenance tasks...
... damage from static electricity, see "Preventing static electricity discharge" on . 112 Instead, unplug your notebook. Help For more information about troubleshooting, click Start, then click Help and Support. First steps If you have problems with your notebook, try to your notebook was dropped,...replace the battery before you remove the memory bay cover or hard drive bay cover, make sure that it is connected to troubleshoot your problem if power cords or plugs are correctly grounded before accessing internal components. • After you complete any maintenance tasks...
8512320 - Gateway Notebook Reference Guide R0
Page 119
...If an error message appears on the screen, write down the exact message. Troubleshooting Troubleshooting topics are secure. • Make sure that all connections are listed in alphabetical order. The message may help . www.gateway.com • If the notebook will not turn on, try turning the ...that you followed each instruction. • If an error occurs in a program, see the program's printed documentation or the online help Gateway Customer Care in diagnosing and fixing the problem. • If you added or removed peripheral devices, review the installation procedures you performed ...
...If an error message appears on the screen, write down the exact message. Troubleshooting Troubleshooting topics are secure. • Make sure that all connections are listed in alphabetical order. The message may help . www.gateway.com • If the notebook will not turn on, try turning the ...that you followed each instruction. • If an error occurs in a program, see the program's printed documentation or the online help Gateway Customer Care in diagnosing and fixing the problem. • If you added or removed peripheral devices, review the installation procedures you performed ...
8512320 - Gateway Notebook Reference Guide R0
Page 120
CHAPTER 9: Troubleshooting You see "Changing the color depth and screen resolution" in your notebook. Make sure that the diskette you are detected and corrected, try using the ...
CHAPTER 9: Troubleshooting You see "Changing the color depth and screen resolution" in your notebook. Make sure that the diskette you are detected and corrected, try using the ...
8512320 - Gateway Notebook Reference Guide R0
Page 122
.... Shut down and restart your notebook. An audio CD does not produce sound • Make sure that the CD label is facing up . 116 CHAPTER 9: Troubleshooting • Some music CDs have copy protection software. For more information, see "Recovering pre-installed software and drivers" on your notebook. • Reinstall the audio...
.... Shut down and restart your notebook. An audio CD does not produce sound • Make sure that the CD label is facing up . 116 CHAPTER 9: Troubleshooting • Some music CDs have copy protection software. For more information, see "Recovering pre-installed software and drivers" on your notebook. • Reinstall the audio...
8512320 - Gateway Notebook Reference Guide R0
Page 123
... transmitted through an HDMI connection, however, audio is having problems • Make sure that you have correctly installed required software for the Express Card. www.gateway.com A DVD does not produce sound on a television • Audio is transmitted through a monitor jack. File management A file was deleted while holding down the SHIFT... You installed an Express Card and now your online User Guide. You cannot eject a CD or DVD • Your notebook must be restored. Ethernet Ethernet troubleshooting is covered under "Networks (wired)" on page 129.
... transmitted through an HDMI connection, however, audio is having problems • Make sure that you have correctly installed required software for the Express Card. www.gateway.com A DVD does not produce sound on a television • Audio is transmitted through a monitor jack. File management A file was deleted while holding down the SHIFT... You installed an Express Card and now your online User Guide. You cannot eject a CD or DVD • Your notebook must be restored. Ethernet Ethernet troubleshooting is covered under "Networks (wired)" on page 129.
8512320 - Gateway Notebook Reference Guide R0
Page 124
... an "Insufficient disk space" error message • Delete unnecessary files from the hard drive. For more information about troubleshooting the fingerprint reader, click (Start), All Programs, Protector Suite QL, then click Help. CHAPTER 9: Troubleshooting Fingerprint reader The fingerprint reader does not recognize your fingerprint • Make sure that you are using a finger...
... an "Insufficient disk space" error message • Delete unnecessary files from the hard drive. For more information about troubleshooting the fingerprint reader, click (Start), All Programs, Protector Suite QL, then click Help. CHAPTER 9: Troubleshooting Fingerprint reader The fingerprint reader does not recognize your fingerprint • Make sure that you are using a finger...
8512320 - Gateway Notebook Reference Guide R0
Page 125
...jack and not the Ethernet network jack. Contact your notebook. For the location of your browser, then reconnect and open the browser. Type the keyword troubleshooting connections in the Search Help box, then press ENTER. Double-check the URL or try a different URL. If you do not have typed a ... provider (ISP) is set up modem, make sure that your account with your notebook has been subjected to reinstall the operating system. www.gateway.com • Make sure that the modem cable is plugged into the Ethernet network jack and not the optional modem jack. For more information...
...jack and not the Ethernet network jack. Contact your notebook. For the location of your browser, then reconnect and open the browser. Type the keyword troubleshooting connections in the Search Help box, then press ENTER. Double-check the URL or try a different URL. If you do not have typed a ... provider (ISP) is set up modem, make sure that your account with your notebook has been subjected to reinstall the operating system. www.gateway.com • Make sure that the modem cable is plugged into the Ethernet network jack and not the optional modem jack. For more information...
8512320 - Gateway Notebook Reference Guide R0
Page 126
... aerosol can affect Internet performance: • The condition of the telephone lines in your e-mail program. • Make sure that a key is not stuck. CHAPTER 9: Troubleshooting Connecting to a Web site takes too long Many factors can of graphics and multimedia on Web pages • Having multiple Web browsers open, performing multiple...
... aerosol can affect Internet performance: • The condition of the telephone lines in your e-mail program. • Make sure that a key is not stuck. CHAPTER 9: Troubleshooting Connecting to a Web site takes too long Many factors can of graphics and multimedia on Web pages • Having multiple Web browsers open, performing multiple...
8512320 - Gateway Notebook Reference Guide R0
Page 127
... Many older TVs do not have a VGA port. To view Media Center troubleshooting information that the keyboard port works. • If you spilled liquid in this section, go to the Gateway support Web Site at www.gateway.com. A progressive scan display device with an HDMI or VGA input is usually..., you may provide lower quality video. Media Center This section only covers problems relating to replace it again. VGA only transmits video. www.gateway.com • Try a keyboard that you know works to make sure that is available only on Windows Vista Home Premium and Windows Vista ...
... Many older TVs do not have a VGA port. To view Media Center troubleshooting information that the keyboard port works. • If you spilled liquid in this section, go to the Gateway support Web Site at www.gateway.com. A progressive scan display device with an HDMI or VGA input is usually..., you may provide lower quality video. Media Center This section only covers problems relating to replace it again. VGA only transmits video. www.gateway.com • Try a keyboard that you know works to make sure that is available only on Windows Vista Home Premium and Windows Vista ...
8512320 - Gateway Notebook Reference Guide R0
Page 128
... video displays a video frame with the even lines. An interlaced video display device will likely be made correctly for optimal video quality. Gateway recommends using the notebook functions. 122 Important Cable connections must be better on a newer model TV. • Type of TV (interlaced...not optimized for motion video playback. For a better picture on the screen, a standard interlaced analog TV will look its best. CHAPTER 9: Troubleshooting • Quality of video cables-Poor quality or the incorrect type of video cables can lower video quality. • Screen resolution-By ...
... video displays a video frame with the even lines. An interlaced video display device will likely be made correctly for optimal video quality. Gateway recommends using the notebook functions. 122 Important Cable connections must be better on a newer model TV. • Type of TV (interlaced...not optimized for motion video playback. For a better picture on the screen, a standard interlaced analog TV will look its best. CHAPTER 9: Troubleshooting • Quality of video cables-Poor quality or the incorrect type of video cables can lower video quality. • Screen resolution-By ...
8512320 - Gateway Notebook Reference Guide R0
Page 130
... 101. • Use the Memory Diagnostics Tool to help determine if a memory module is failing. Memory card reader Drive letter for additional troubleshooting information. 124 Type the keyword memory error in the memory bay slot. You see a "Not enough memory" error message • Close ...8226; Make sure that the modem cable is inserted correctly in the Search Help box, then press ENTER. Help For more information about troubleshooting memory errors, click Start, then click Help and Support. For more information about installing memory, see "Adding or replacing memory modules" on...
... 101. • Use the Memory Diagnostics Tool to help determine if a memory module is failing. Memory card reader Drive letter for additional troubleshooting information. 124 Type the keyword memory error in the memory bay slot. You see a "Not enough memory" error message • Close ...8226; Make sure that the modem cable is inserted correctly in the Search Help box, then press ENTER. Help For more information about troubleshooting memory errors, click Start, then click Help and Support. For more information about installing memory, see "Adding or replacing memory modules" on...
8512320 - Gateway Notebook Reference Guide R0
Page 132
...to see if that can also call your modem. • Check for line noise. Dial a single number (such as the modem. CHAPTER 9: Troubleshooting • Disconnect any answering machine, fax machine, or printer that you are secure. Do not connect these devices to fix the original line. ...8226; Try connecting with just one program. • Review the troubleshooting information under "Internet" on this line, call your telephone. If reducing the connect speed lets you can tolerate and still work with your ...
...to see if that can also call your modem. • Check for line noise. Dial a single number (such as the modem. CHAPTER 9: Troubleshooting • Disconnect any answering machine, fax machine, or printer that you are secure. Do not connect these devices to fix the original line. ...8226; Try connecting with just one program. • Review the troubleshooting information under "Internet" on this line, call your telephone. If reducing the connect speed lets you can tolerate and still work with your ...
8512320 - Gateway Notebook Reference Guide R0
Page 134
...it dials and connects • When your modem tries to connect to respond, the modem did not pass diagnostics. Type the keyword modem troubleshooting in the Search Help box, then press ENTER. If no data, or if you want to close the Phone and Modem Options dialog ...To turn down the modem volume: 1 Click (Start), then click Control Panel. Mouse See also "Touchpad" on page 136. 128 If information about modem troubleshooting, click Start, then click Help and Support. The Control Panel window opens. 2 Click Hardware and Sound. 3 Click Phone and Modem Options. Handshaking is ...
...it dials and connects • When your modem tries to connect to respond, the modem did not pass diagnostics. Type the keyword modem troubleshooting in the Search Help box, then press ENTER. If no data, or if you want to close the Phone and Modem Options dialog ...To turn down the modem volume: 1 Click (Start), then click Control Panel. Mouse See also "Touchpad" on page 136. 128 If information about modem troubleshooting, click Start, then click Help and Support. The Control Panel window opens. 2 Click Hardware and Sound. 3 Click Phone and Modem Options. Handshaking is ...
8512320 - Gateway Notebook Reference Guide R0
Page 135
....gateway.com The external mouse does not work • Make sure that the mouse cable is plugged in the Search Help box, then press ENTER. The external mouse works erratically • Clean the mouse. • Some mouse pad patterns "confuse" optical mice. Type the keyword network troubleshooting ...the same Subnet Mask. • If you assign between 0 and 254. Most routers have different IP addresses. For more information about network troubleshooting, click Start, then click Help and Support. You cannot see the documentation that came with your router. • Make sure that all ...
....gateway.com The external mouse does not work • Make sure that the mouse cable is plugged in the Search Help box, then press ENTER. The external mouse works erratically • Clean the mouse. • Some mouse pad patterns "confuse" optical mice. Type the keyword network troubleshooting ...the same Subnet Mask. • If you assign between 0 and 254. Most routers have different IP addresses. For more information about network troubleshooting, click Start, then click Help and Support. You cannot see the documentation that came with your router. • Make sure that all ...
8512320 - Gateway Notebook Reference Guide R0
Page 136
... network is running at your workplace, you previously accessed the Internet through your home network. See the documentation that came with your network equipment for troubleshooting information. 130 CHAPTER 9: Troubleshooting Your wired Ethernet network is running slower than you join a workgroup, it is disjoined from the domain and your computer account disabled.
... network is running at your workplace, you previously accessed the Internet through your home network. See the documentation that came with your network equipment for troubleshooting information. 130 CHAPTER 9: Troubleshooting Your wired Ethernet network is running slower than you join a workgroup, it is disjoined from the domain and your computer account disabled.