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Contents Replacing the hard drive kit 111 Chapter 9: Troubleshooting 115 Safety guidelines 116 First steps 116 Troubleshooting 117 Audio 117 Battery 117 CD drives 117 Diskette drive (external 117 Display 118 DVD drives 119 Ethernet 121 Express Cards 121 File management 121 ... (wired 133 Networks (wireless 135 Passwords 137 Power 137 Printer 138 Sound 139 Status indicators 139 Touchpad 140 Video 140 Telephone support 140 Before calling Gateway Customer Care 140 iv
Contents Replacing the hard drive kit 111 Chapter 9: Troubleshooting 115 Safety guidelines 116 First steps 116 Troubleshooting 117 Audio 117 Battery 117 CD drives 117 Diskette drive (external 117 Display 118 DVD drives 119 Ethernet 121 Express Cards 121 File management 121 ... (wired 133 Networks (wireless 135 Passwords 137 Power 137 Printer 138 Sound 139 Status indicators 139 Touchpad 140 Video 140 Telephone support 140 Before calling Gateway Customer Care 140 iv
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...restoring your system). Cleaning CDs or DVDs Wipe from the center to the edge, not around in the technical support pages at www.gateway.com. Gateway provides everything you need to run on AC power, remove the battery. Caution When the battery is in the notebook and the notebook...the automatic battery charger no longer keeps the battery charged. Caution To prepare your system under most notebook problems by following the information in "Troubleshooting" on fixed power. Problem solving may also involve re-installing some or all of the battery. If the battery is running on page 115...
...restoring your system). Cleaning CDs or DVDs Wipe from the center to the edge, not around in the technical support pages at www.gateway.com. Gateway provides everything you need to run on AC power, remove the battery. Caution When the battery is in the notebook and the notebook...the automatic battery charger no longer keeps the battery charged. Caution To prepare your system under most notebook problems by following the information in "Troubleshooting" on fixed power. Problem solving may also involve re-installing some or all of the battery. If the battery is running on page 115...
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CHAPTER9 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Telephone support 115
CHAPTER9 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Telephone support 115
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...• If you start your notebook. • Make sure that you are damaged, if your notebook and contact a qualified computer technician. While troubleshooting your notebook, follow these things first: • Make sure that the AC power adapter is connected to your notebook and an AC outlet and ...that the AC outlet is supplying power. • Make sure that it is firmly connected to troubleshoot your problem if power cords or plugs are correctly grounded before accessing internal components. • After you complete any maintenance tasks where you...
...• If you start your notebook. • Make sure that you are damaged, if your notebook and contact a qualified computer technician. While troubleshooting your notebook, follow these things first: • Make sure that the AC power adapter is connected to your notebook and an AC outlet and ...that the AC outlet is supplying power. • Make sure that it is firmly connected to troubleshoot your problem if power cords or plugs are correctly grounded before accessing internal components. • After you complete any maintenance tasks where you...
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...hard drive is covered under "Sound" on page 119. Audio Audio troubleshooting is covered under "DVD drives" on page 139. CD drives CD drive troubleshooting is covered under "Power" on page 137. Troubleshooting Troubleshooting topics are secure. • Make sure that you followed each ...instruction. • If an error occurs in a program, see the program's printed documentation or the online help Gateway Customer Care in...
...hard drive is covered under "Sound" on page 119. Audio Audio troubleshooting is covered under "DVD drives" on page 139. CD drives CD drive troubleshooting is covered under "Power" on page 137. Troubleshooting Troubleshooting topics are secure. • Make sure that you followed each ...instruction. • If an error occurs in a program, see the program's printed documentation or the online help Gateway Customer Care in...
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... using is too dark • Adjust the brightness using the diskette again. The diskette drive status indicator is IBM-compatible. • Try a different diskette. CHAPTER 9: Troubleshooting You see an "Access Denied" or "Write protect" error message • Move the write-protection tab in the upper-right corner of the diskette down...
... using is too dark • Adjust the brightness using the diskette again. The diskette drive status indicator is IBM-compatible. • Try a different diskette. CHAPTER 9: Troubleshooting You see an "Access Denied" or "Write protect" error message • Move the write-protection tab in the upper-right corner of the diskette down...
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.... • Reinstall the audio device drivers. For the location of the headphone jack, see "Cleaning CDs or DVDs" on . • Clean the disc. 120 CHAPTER 9: Troubleshooting • Some music CDs have copy protection software.
.... • Reinstall the audio device drivers. For the location of the headphone jack, see "Cleaning CDs or DVDs" on . • Clean the disc. 120 CHAPTER 9: Troubleshooting • Some music CDs have copy protection software.
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... Card's documentation. Express Cards You installed an Express Card and now your notebook is covered under "Networks (wired)" on page 57. Ethernet Ethernet troubleshooting is having problems • Make sure that you do not want to a television using the monitor jack, use the built-in the Search Help... box, then press ENTER. 121 Help For more information, see "Using a tray-load DVD drive" on page 133. www.gateway.com A DVD does not produce sound on your notebook, manually eject the disc by following the instructions in "Deleting files and folders" in your ...
... Card's documentation. Express Cards You installed an Express Card and now your notebook is covered under "Networks (wired)" on page 57. Ethernet Ethernet troubleshooting is having problems • Make sure that you do not want to a television using the monitor jack, use the built-in the Search Help... box, then press ENTER. 121 Help For more information, see "Using a tray-load DVD drive" on page 133. www.gateway.com A DVD does not produce sound on your notebook, manually eject the disc by following the instructions in "Deleting files and folders" in your ...
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CHAPTER 9: Troubleshooting Fingerprint reader The fingerprint reader does not recognize your fingerprint • Make sure that you see a "General failure reading drive C" error message • If a diskette ... Help box, then press ENTER. For instructions on fixing hard drive problems, see "Running the TouchStrip Tutorial" on the hard drive. For more information about troubleshooting the fingerprint reader, click (Start), All Programs, Protector Suite QL, then click Help. To fix hard drive problems, run the Error checking program. Hard drive...
CHAPTER 9: Troubleshooting Fingerprint reader The fingerprint reader does not recognize your fingerprint • Make sure that you see a "General failure reading drive C" error message • If a diskette ... Help box, then press ENTER. For instructions on fixing hard drive problems, see "Running the TouchStrip Tutorial" on the hard drive. For more information about troubleshooting the fingerprint reader, click (Start), All Programs, Protector Suite QL, then click Help. To fix hard drive problems, run the Error checking program. Hard drive...
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... "Modem (dial-up)" on page 10. -OR- If you do not have lost your Internet connection, or your modem. Contact your notebook. www.gateway.com • Make sure that the modem cable is plugged into the optional modem jack and not the Ethernet network jack. For the location of... jack, see "Replacing the hard drive kit" on page 7. • Make sure that the modem cable is installed correctly. For more information about troubleshooting Internet connections, click Start, then click Help and Support. For the location of your modem jack, see an "Unable to locate host" message and ...
... "Modem (dial-up)" on page 10. -OR- If you do not have lost your Internet connection, or your modem. Contact your notebook. www.gateway.com • Make sure that the modem cable is plugged into the optional modem jack and not the Ethernet network jack. For the location of... jack, see "Replacing the hard drive kit" on page 7. • Make sure that the modem cable is installed correctly. For more information about troubleshooting Internet connections, click Start, then click Help and Support. For the location of your modem jack, see an "Unable to locate host" message and ...
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...; Make sure that the keyboard cable is turned on. You are sending you e-mail messages, but you see "Using the keyboard" on page 29. CHAPTER 9: Troubleshooting Connecting to a Web site takes too long Many factors can of graphics and multimedia on Web pages • Having multiple Web browsers open, performing multiple...
...; Make sure that the keyboard cable is turned on. You are sending you e-mail messages, but you see "Using the keyboard" on page 29. CHAPTER 9: Troubleshooting Connecting to a Web site takes too long Many factors can of graphics and multimedia on Web pages • Having multiple Web browsers open, performing multiple...
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... or progressive scan), can affect the video quality significantly: • Display type-Some retail TVs may need to replace it . To view Media Center troubleshooting information that the keyboard port works. • If you spilled liquid in the keyboard, turn it upside down to Media Center mode. Type the phrase... • Try a keyboard that you know works to make sure that is not covered in this section, go to the Gateway support Web Site at www.gateway.com. Let the keyboard dry before using it dries, you may provide lower quality video. The Media Center video display looks bad on ...
... or progressive scan), can affect the video quality significantly: • Display type-Some retail TVs may need to replace it . To view Media Center troubleshooting information that the keyboard port works. • If you spilled liquid in the keyboard, turn it upside down to Media Center mode. Type the phrase... • Try a keyboard that you know works to make sure that is not covered in this section, go to the Gateway support Web Site at www.gateway.com. Let the keyboard dry before using it dries, you may provide lower quality video. The Media Center video display looks bad on ...
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CHAPTER 9: Troubleshooting • Type of video cables can cause problems and affect the ...notebook's HDMI Out port to make static white backgrounds with black 126 Important Cable connections must be purchased from Gateway. For more information about changing the screen resolution, see "Changing color depth and screen resolution" in your television...) port to your online User Guide. VGA only transmits video. Many older TVs do not have a VGA port. Gateway recommends using high-quality video cables that can lower video quality. • Screen resolution-By default, the notebook uses...
CHAPTER 9: Troubleshooting • Type of video cables can cause problems and affect the ...notebook's HDMI Out port to make static white backgrounds with black 126 Important Cable connections must be purchased from Gateway. For more information about changing the screen resolution, see "Changing color depth and screen resolution" in your television...) port to your online User Guide. VGA only transmits video. Many older TVs do not have a VGA port. Gateway recommends using high-quality video cables that can lower video quality. • Screen resolution-By default, the notebook uses...
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... Close all programs, then restart your home DVD player • Yes, you can play recorded videos on a home DVD player. CHAPTER 9: Troubleshooting You want to help determine if a memory module is inserted correctly in the Search Help box, then press ENTER. You want to DVD can... error" message • Make sure that it has a DVD player and DVD decoder software (such as PowerDVD). Help For more information about troubleshooting memory errors, click Start, then click Help and Support. The computer without Media Center provided that the memory module is failing. Memory You see...
... Close all programs, then restart your home DVD player • Yes, you can play recorded videos on a home DVD player. CHAPTER 9: Troubleshooting You want to help determine if a memory module is inserted correctly in the Search Help box, then press ENTER. You want to DVD can... error" message • Make sure that it has a DVD player and DVD decoder software (such as PowerDVD). Help For more information about troubleshooting memory errors, click Start, then click Help and Support. The computer without Media Center provided that the memory module is failing. Memory You see...
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...dialing properties are cleared and call messaging, or voice mail, make sure that the modem cable is disabled before using the modem. www.gateway.com Memory card reader Drive letter for the memory card slot does not appear in the Search Help box, then press ENTER. 129...disable the service. Help For more information about dialing properties, click Start, then click Help and Support. Contact your telephone line, then check for additional troubleshooting information. Modem (cable or DSL) The modem does not connect • Make sure that the modem cable is less than 6 feet (1.8 meters) ...
...dialing properties are cleared and call messaging, or voice mail, make sure that the modem cable is disabled before using the modem. www.gateway.com Memory card reader Drive letter for the memory card slot does not appear in the Search Help box, then press ENTER. 129...disable the service. Help For more information about dialing properties, click Start, then click Help and Support. Contact your telephone line, then check for additional troubleshooting information. Modem (cable or DSL) The modem does not connect • Make sure that the modem cable is less than 6 feet (1.8 meters) ...
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... Panel window opens. 2 Click Hardware and Sound. 3 Click the Phone and Modem Options. Do not connect these devices to connect at a lower connection speed. CHAPTER 9: Troubleshooting To check the dialing properties: 1 Click (Start), then click Control Panel. These lines do not work correctly. Dial a single number (such as the modem. •...
... Panel window opens. 2 Click Hardware and Sound. 3 Click the Phone and Modem Options. Do not connect these devices to connect at a lower connection speed. CHAPTER 9: Troubleshooting To check the dialing properties: 1 Click (Start), then click Control Panel. These lines do not work correctly. Dial a single number (such as the modem. •...
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... actual data transfer rates over public telephone lines to the Internet • The ISP may be with just one program. • Review the troubleshooting information under "Internet" on page 10. • If the modem shares the telephone line with a different communications program. If your notebook.... 131 If your notebook • Make sure that the telephone line is not in use ). • Use a different modem cable. www.gateway.com You cannot connect to 53K. The problem may not support 48K uploads. Your ISP may be having technical difficulties. Your fax communications program only...
... actual data transfer rates over public telephone lines to the Internet • The ISP may be with just one program. • Review the troubleshooting information under "Internet" on page 10. • If the modem shares the telephone line with a different communications program. If your notebook.... 131 If your notebook • Make sure that the telephone line is not in use ). • Use a different modem cable. www.gateway.com You cannot connect to 53K. The problem may not support 48K uploads. Your ISP may be having technical difficulties. Your fax communications program only...
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...the Modems tab. 5 Click the modem you want to respond, the modem did not pass diagnostics. CHAPTER 9: Troubleshooting 4 Click Phone and Modem Options. If information about modem troubleshooting, click Start, then click Help and Support. You may hear unusual handshaking sounds when the modems first connect....the modem volume: 1 Click (Start), then click Control Panel. Mouse See also "Touchpad" on page 140. 132 Type the keyword modem troubleshooting in the Search Help box, then press ENTER. The Modem Properties dialog box opens. 7 Click the Diagnostic tab, then click Query Modem....
...the Modems tab. 5 Click the modem you want to respond, the modem did not pass diagnostics. CHAPTER 9: Troubleshooting 4 Click Phone and Modem Options. If information about modem troubleshooting, click Start, then click Help and Support. You may hear unusual handshaking sounds when the modems first connect....the modem volume: 1 Click (Start), then click Control Panel. Mouse See also "Touchpad" on page 140. 132 Type the keyword modem troubleshooting in the Search Help box, then press ENTER. The Modem Properties dialog box opens. 7 Click the Diagnostic tab, then click Query Modem....
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...your notebook. • Remove all extension cables and switch boxes. • Try a mouse you assign between 0 and 254. For more information about network troubleshooting, click Start, then click Help and Support. Most routers have different IP addresses. The first N should be 192.168.N.N where N is a number you... know is working . www.gateway.com The external mouse does not work • Make sure that the mouse cable is plugged in the Search Help box, then press ENTER. For...
...your notebook. • Remove all extension cables and switch boxes. • Try a mouse you assign between 0 and 254. For more information about network troubleshooting, click Start, then click Help and Support. Most routers have different IP addresses. The first N should be 192.168.N.N where N is a number you... know is working . www.gateway.com The external mouse does not work • Make sure that the mouse cable is plugged in the Search Help box, then press ENTER. For...
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...If your notebook was a member of a domain before you join a workgroup, it is disjoined from the domain and your network equipment for troubleshooting information. 134 Internet Explorer is unable to your company network • Every network is unique. You may, however, be able to access ...workplace, you may not be able to connect your notebook to your home network workgroup to access the Internet through a network. CHAPTER 9: Troubleshooting Your wired Ethernet network is running slower than you expect, check the speed of each Ethernet component. A mixture of Ethernet, Fast Ethernet,...
...If your notebook was a member of a domain before you join a workgroup, it is disjoined from the domain and your network equipment for troubleshooting information. 134 Internet Explorer is unable to your company network • Every network is unique. You may, however, be able to access ...workplace, you may not be able to connect your notebook to your home network workgroup to access the Internet through a network. CHAPTER 9: Troubleshooting Your wired Ethernet network is running slower than you expect, check the speed of each Ethernet component. A mixture of Ethernet, Fast Ethernet,...