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Contents 1 Getting Help 1 Gateway Web site 3 Using Support 3 Help and Support 5 Searching for a topic 6 BigFix 6 Using Your Computer guide 7 Online help 7 Gateway contact information 8 2 Checking Out Your Gateway Computer 9 Desktop PC Front 10 Desktop PC Back 12 Identifying your model 15 Gateway model and serial number 15 Microsoft Certificate of Authenticity 15 Finding your specifications 16 Accessories... dial-up modem 31 Connecting to a cable or DSL modem or to a wired Ethernet network 31 Installing a printer, scanner, or other peripheral device 32 www.gateway.com i
Contents 1 Getting Help 1 Gateway Web site 3 Using Support 3 Help and Support 5 Searching for a topic 6 BigFix 6 Using Your Computer guide 7 Online help 7 Gateway contact information 8 2 Checking Out Your Gateway Computer 9 Desktop PC Front 10 Desktop PC Back 12 Identifying your model 15 Gateway model and serial number 15 Microsoft Certificate of Authenticity 15 Finding your specifications 16 Accessories... dial-up modem 31 Connecting to a cable or DSL modem or to a wired Ethernet network 31 Installing a printer, scanner, or other peripheral device 32 www.gateway.com i
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... 68 Memory card reader 68 Modem (dial-up 68 Monitor 72 Mouse 74 Networks 74 Passwords 74 Power 75 Printer 75 Sound 77 Telephone support 78 Before calling Gateway Customer Care 78 Telephone numbers 79 Self-help 80 Tutoring 80 Training 80 7 Networking Your Computer 81 Introduction to Networking 82 Using a router... Ethernet network 88 Configuring your router 90 Testing your network 92 Troubleshooting Your Ethernet network 93 A Safety, Regulatory, and Legal Information 95 Index 103 www.gateway.com iii
... 68 Memory card reader 68 Modem (dial-up 68 Monitor 72 Mouse 74 Networks 74 Passwords 74 Power 75 Printer 75 Sound 77 Telephone support 78 Before calling Gateway Customer Care 78 Telephone numbers 79 Self-help 80 Tutoring 80 Training 80 7 Networking Your Computer 81 Introduction to Networking 82 Using a router... Ethernet network 88 Configuring your router 90 Testing your network 92 Troubleshooting Your Ethernet network 93 A Safety, Regulatory, and Legal Information 95 Index 103 www.gateway.com iii
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Chapter 1 Getting Help • Using the Gateway Web site • Using Help and Support • Using BigFix • Using Your Computer guide • Using online help • Contacting Gateway 1
Chapter 1 Getting Help • Using the Gateway Web site • Using Help and Support • Using BigFix • Using Your Computer guide • Using online help • Contacting Gateway 1
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...computer! We have made an excellent decision choosing Gateway. Gateway stands behind our value proposition to provide best-of us at affordable prices. We are provided with the outstanding quality, reliability, and performance of services and support. We sincerely hope that you will be ...pleased with the best product possible. Each and every Gateway computer uses the latest technology and passes through the most stringent quality control ...
...computer! We have made an excellent decision choosing Gateway. Gateway stands behind our value proposition to provide best-of us at affordable prices. We are provided with the outstanding quality, reliability, and performance of services and support. We sincerely hope that you will be ...pleased with the best product possible. Each and every Gateway computer uses the latest technology and passes through the most stringent quality control ...
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Gateway Web site Gateway Web site Gateway's online support is divided into seven major areas: ■ Support Home ■ Product Support ■ Downloads ■ Customer Service ■ Upgrade Center ■ Resources ■ Contact Us www.gateway.com 3 Visit the Gateway Support Web site at support.gateway.com. Using Support The Support site is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your computer.
Gateway Web site Gateway Web site Gateway's online support is divided into seven major areas: ■ Support Home ■ Product Support ■ Downloads ■ Customer Service ■ Upgrade Center ■ Resources ■ Contact Us www.gateway.com 3 Visit the Gateway Support Web site at support.gateway.com. Using Support The Support site is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your computer.
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... with a live technician, including chat and e-mail. To view support documents for all the products that Gateway supports. Product Support Click Product Support to help you get the latest software updates for both sales and support. Resources Click Resources to access utilities to view a list of Gateway telephone numbers for BIOS and driver upgrades. For more information...
... with a live technician, including chat and e-mail. To view support documents for all the products that Gateway supports. Product Support Click Product Support to help you get the latest software updates for both sales and support. Resources Click Resources to access utilities to view a list of Gateway telephone numbers for BIOS and driver upgrades. For more information...
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Help and Support opens. Use Help and Support to answer questions about Windows and to help information by clicking a link, performing a search, or browsing the index. www.gateway.com 5 To start Help and Support: ■ Click Start, then click Help and Support. You can find help you quickly discover and use the many features of help information, troubleshooters, and automated support. Help and Support Help and Support Your computer includes Help and Support, an easily accessible collection of your Gateway computer.
Help and Support opens. Use Help and Support to answer questions about Windows and to help information by clicking a link, performing a search, or browsing the index. www.gateway.com 5 To start Help and Support: ■ Click Start, then click Help and Support. You can find help you quickly discover and use the many features of help information, troubleshooters, and automated support. Help and Support Help and Support Your computer includes Help and Support, an easily accessible collection of your Gateway computer.
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...System Tools, then click BigFix. These topics are located in Help and Support and contain the words you entered in the Search Results list. These topics...search results, click the results header for the type of any Help and Support screen, then click the arrow button. Whenever BigFix detects a problem, ... BigFix sites on the Internet. These topics are located in Help and Support and are located on that icon to open BigFix. For each search,...1: Getting Help Searching for a topic To search for a topic in Help and Support, type a word or phrase (keyword) in the Search box located at the...
...System Tools, then click BigFix. These topics are located in Help and Support and contain the words you entered in the Search Results list. These topics...search results, click the results header for the type of any Help and Support screen, then click the arrow button. Whenever BigFix detects a problem, ... BigFix sites on the Internet. These topics are located in Help and Support and are located on that icon to open BigFix. For each search,...1: Getting Help Searching for a topic To search for a topic in Help and Support, type a word or phrase (keyword) in the Search box located at the...
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TTOeencclhhinSSeuusppupppooprrottrHPt:hoounrse:: ((UCa.Sn.)ada) 9004394 Online support: Tech Support Phone: (U.S.) (Canada) Tech Support Hours: 9004394 8 www.gateway.com Chapter 1: Getting Help Gateway contact information To help you locate Gateway contact information, you can find the Gateway Web site, Online Support, and technical support contact information on the label located on the side of your computer case.
TTOeencclhhinSSeuusppupppooprrottrHPt:hoounrse:: ((UCa.Sn.)ada) 9004394 Online support: Tech Support Phone: (U.S.) (Canada) Tech Support Hours: 9004394 8 www.gateway.com Chapter 1: Getting Help Gateway contact information To help you locate Gateway contact information, you can find the Gateway Web site, Online Support, and technical support contact information on the label located on the side of your computer case.
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..., and location. Gateway model and serial number The label on the back or side of your computer case contains information that identifies your model Important The labels shown in this information if you call for your operating system. TOTeencclhhinSSeuusppupppooprrottrPHt:hoounrse:: ((UCa.Sn.)ada) 9004394 Online support: Tech Support Phone: (U.S.) (Canada) Tech Support Hours: 9004394...
..., and location. Gateway model and serial number The label on the back or side of your computer case contains information that identifies your model Important The labels shown in this information if you call for your operating system. TOTeencclhhinSSeuusppupppooprrottrPHt:hoounrse:: ((UCa.Sn.)ada) 9004394 Online support: Tech Support Phone: (U.S.) (Canada) Tech Support Hours: 9004394...
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... banners, and greeting cards, as well as documents. 16 www.gateway.com See "Installing a printer, scanner, or other peripheral device" on page 3. Accessories To order accessories, visit the Accessory Store at support.gateway.com. The most common types are slower than you can attach ...almost any type of memory. Memory Large programs, such as memory size, memory type, and hard drive size, visit Gateway's Support page at accessories.gateway.com. Using an inkjet color...
... banners, and greeting cards, as well as documents. 16 www.gateway.com See "Installing a printer, scanner, or other peripheral device" on page 3. Accessories To order accessories, visit the Accessory Store at support.gateway.com. The most common types are slower than you can attach ...almost any type of memory. Memory Large programs, such as memory size, memory type, and hard drive size, visit Gateway's Support page at accessories.gateway.com. Using an inkjet color...
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..., distributes your weight evenly, and keeps your body relaxed. ■ Position your chair so the keyboard is tilted to be able to provide extra back support. If the desk is not adjustable or is too tall, consider using a keyboard drawer. ■ Use an adjustable chair that they are in a relaxed... eye level, the monitor controls are within reach, and the screen is at your computer ■ Avoid bending, arching, or angling your wrists. www.gateway.com 21 Sit with your back straight so your knees, hips, and elbows form right angles when you work day, and schedule a variety of tasks...
..., distributes your weight evenly, and keeps your body relaxed. ■ Position your chair so the keyboard is tilted to be able to provide extra back support. If the desk is not adjustable or is too tall, consider using a keyboard drawer. ■ Use an adjustable chair that they are in a relaxed... eye level, the monitor controls are within reach, and the screen is at your computer ■ Avoid bending, arching, or angling your wrists. www.gateway.com 21 Sit with your back straight so your knees, hips, and elbows form right angles when you work day, and schedule a variety of tasks...
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... computer. Type the keyword installing devices in the Search box , then click the arrow. 32 www.gateway.com Your computer has one or more information about installing peripheral devices, click Start, then click Help and Support. For more of the following ports: IEEE 1394 (also known as printers, scanners, and digital cameras...
... computer. Type the keyword installing devices in the Search box , then click the arrow. 32 www.gateway.com Your computer has one or more information about installing peripheral devices, click Start, then click Help and Support. For more of the following ports: IEEE 1394 (also known as printers, scanners, and digital cameras...
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Memory card reader slots Activity indicator Memory card types The memory card reader supports the following card types: Card Type Secure Digital™ MultiMediaCard™ SM (SmartMedia™) Memory Stick® Memory Stick PRO™ CompactFlash® IBM Microdrive... data can be transferred from a digital camera to your computer and a device that uses memory cards, such as a PDA, MP3 player, or cellular telephone. www.gateway.com 35 You can also use the optional memory card reader to transfer pictures from one memory card type to another. Using the memory card...
Memory card reader slots Activity indicator Memory card types The memory card reader supports the following card types: Card Type Secure Digital™ MultiMediaCard™ SM (SmartMedia™) Memory Stick® Memory Stick PRO™ CompactFlash® IBM Microdrive... data can be transferred from a digital camera to your computer and a device that uses memory cards, such as a PDA, MP3 player, or cellular telephone. www.gateway.com 35 You can also use the optional memory card reader to transfer pictures from one memory card type to another. Using the memory card...
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... more information about Windows Update, click Start, then click Help and Support. New content is the online extension of Windows that apply only to the Internet. 2 Click Start, All Programs, then click Windows Update. 3 Follow the on ... for an extended period of time, unplug AC power. Dust and dirt can result in the HelpSpot Search box , then click the arrow. 42 www.gateway.com Use Windows Update to -date. Chapter 5: Maintaining Your Computer Caring for your computer To extend the life of your computer: ■ When transporting your...
... more information about Windows Update, click Start, then click Help and Support. New content is the online extension of Windows that apply only to the Internet. 2 Click Start, All Programs, then click Windows Update. 3 Follow the on ... for an extended period of time, unplug AC power. Dust and dirt can result in the HelpSpot Search box , then click the arrow. 42 www.gateway.com Use Windows Update to -date. Chapter 5: Maintaining Your Computer Caring for your computer To extend the life of your computer: ■ When transporting your...
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... that might have a virus. ■ Periodically updating the Norton Internet Security program to protect against viruses, click Start, then click Help and Support. www.gateway.com 43 Help and Support For more information about protecting your computer to e-mail messages or downloaded from the Internet. ■ Checking all programs for a period of protection...
... that might have a virus. ■ Periodically updating the Norton Internet Security program to protect against viruses, click Start, then click Help and Support. www.gateway.com 43 Help and Support For more information about protecting your computer to e-mail messages or downloaded from the Internet. ■ Checking all programs for a period of protection...
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...2 Follow the on -screen instructions. 48 www.gateway.com To reinstall your program or driver: 1 Click Start, All Programs, System Recovery, then click Application & Driver Recovery. 2 Follow the on -screen instructions. Help and Support For more information about System Restore, click Start,... then click Help and Support. Reinstalling programs and drivers If a program or device on your computer is not working correctly, ...
...2 Follow the on -screen instructions. 48 www.gateway.com To reinstall your program or driver: 1 Click Start, All Programs, System Recovery, then click Application & Driver Recovery. 2 Follow the on -screen instructions. Help and Support For more information about System Restore, click Start,... then click Help and Support. Reinstalling programs and drivers If a program or device on your computer is not working correctly, ...
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Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 59
Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 59
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...help . For more information about preventing damage from static electricity, see the program's printed documentation or the online help Gateway Customer Care in diagnosing and fixing the problem. ■ If you added or removed peripheral devices, review the installation ...procedures you are correctly grounded before accessing internal components. Help and Support For more information about troubleshooting, click Start, then click Help and Support. Chapter 6: Troubleshooting Safety guidelines While troubleshooting your computer, follow these things first: ...
...help . For more information about preventing damage from static electricity, see the program's printed documentation or the online help Gateway Customer Care in diagnosing and fixing the problem. ■ If you added or removed peripheral devices, review the installation ...procedures you are correctly grounded before accessing internal components. Help and Support For more information about troubleshooting, click Start, then click Help and Support. Chapter 6: Troubleshooting Safety guidelines While troubleshooting your computer, follow these things first: ...
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... "Using Disk Cleanup" in Using Your Computer which has been included on the hard drive. Help and Support For more information about file management, click Start, then click Help and Support. You see an "Insufficient disk space" error message ■ Delete unnecessary files from the hard drive...Bin by right-clicking the Recycle Bin icon, then clicking Empty Recycle Bin. To access this guide, click Start, All Programs, then click Gateway Documentation. The hard drive cannot be the result of a defective area on your hard drive. Hard drive You see a "Data error" message...
... "Using Disk Cleanup" in Using Your Computer which has been included on the hard drive. Help and Support For more information about file management, click Start, then click Help and Support. You see an "Insufficient disk space" error message ■ Delete unnecessary files from the hard drive...Bin by right-clicking the Recycle Bin icon, then clicking Empty Recycle Bin. To access this guide, click Start, All Programs, then click Gateway Documentation. The hard drive cannot be the result of a defective area on your hard drive. Hard drive You see a "Data error" message...