8511050 - Gateway Computer User Guide
Page 4
... Cleaning the computer display 47 Cleaning the mouse 47 Cleaning CDs or DVDs 47 Restoring your system 48 Microsoft System Restore 48 Reinstalling programs and drivers 48 Restoring your computer to the original configuration 49 Preventing static electricity discharge 50 Opening the case 51 Removing the side panel 51 Removing the... Safety guidelines 60 First steps 60 Troubleshooting 61 Add-in cards 61 Audio 61 Battery 61 CD or DVD drives 61 Computer 63 ii www.gateway.com
... Cleaning the computer display 47 Cleaning the mouse 47 Cleaning CDs or DVDs 47 Restoring your system 48 Microsoft System Restore 48 Reinstalling programs and drivers 48 Restoring your computer to the original configuration 49 Preventing static electricity discharge 50 Opening the case 51 Removing the side panel 51 Removing the... Safety guidelines 60 First steps 60 Troubleshooting 61 Add-in cards 61 Audio 61 Battery 61 CD or DVD drives 61 Computer 63 ii www.gateway.com
8511050 - Gateway Computer User Guide
Page 5
...Modem (dial-up 68 Monitor 72 Mouse 74 Networks 74 Passwords 74 Power 75 Printer 75 Sound 77 Telephone support 78 Before calling Gateway Customer Care 78 Telephone numbers 79 Self-help 80 Tutoring 80 Training 80 7 Networking Your Computer 81 Introduction to Networking 82 Using a... router 82 Creating an Ethernet network 84 Installing Ethernet cards and drivers 84 Making sure your broadband connection works 85 Naming the computers and the workgroup 85 Configuring the TCP/IP protocol 86 Setting up ...
...Modem (dial-up 68 Monitor 72 Mouse 74 Networks 74 Passwords 74 Power 75 Printer 75 Sound 77 Telephone support 78 Before calling Gateway Customer Care 78 Telephone numbers 79 Self-help 80 Tutoring 80 Training 80 7 Networking Your Computer 81 Introduction to Networking 82 Using a... router 82 Creating an Ethernet network 84 Installing Ethernet cards and drivers 84 Making sure your broadband connection works 85 Naming the computers and the workgroup 85 Configuring the TCP/IP protocol 86 Setting up ...
8511050 - Gateway Computer User Guide
Page 9
Using Support The Support site is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your computer. Visit the Gateway Support Web site at support.gateway.com. Gateway Web site Gateway Web site Gateway's online support is divided into seven major areas: ■ Support Home ■ Product Support ■ Downloads ■ Customer Service ■ Upgrade Center ■ Resources ■ Contact Us www.gateway.com 3
Using Support The Support site is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your computer. Visit the Gateway Support Web site at support.gateway.com. Gateway Web site Gateway Web site Gateway's online support is divided into seven major areas: ■ Support Home ■ Product Support ■ Downloads ■ Customer Service ■ Upgrade Center ■ Resources ■ Contact Us www.gateway.com 3
8511050 - Gateway Computer User Guide
Page 10
... Service Click Customer Service to view a list of Gateway telephone numbers for your computer. To view support documents for all the products that Gateway supports. Product Support Click Product Support to view information about your drivers. For more information, see "Telephone support" on ...page 78. 4 www.gateway.com Resources Click Resources to access utilities to help you get drivers specific to get a list of all Gateway computers. Downloads Click Downloads to your...
... Service Click Customer Service to view a list of Gateway telephone numbers for your computer. To view support documents for all the products that Gateway supports. Product Support Click Product Support to view information about your drivers. For more information, see "Telephone support" on ...page 78. 4 www.gateway.com Resources Click Resources to access utilities to help you get drivers specific to get a list of all Gateway computers. Downloads Click Downloads to your...
8511050 - Gateway Computer User Guide
Page 54
...need to use Microsoft System Restore to restore the computer to reinstall your program or driver. To reinstall your program or driver: 1 Click Start, All Programs, System Recovery, then click Application & Driver Recovery. 2 Follow the on -screen instructions. To run Microsoft System Restore: 1... Click Start, All Programs, Accessories, System Tools, then click System Restore. 2 Follow the on -screen instructions. 48 www.gateway.com Help and Support For more ...
...need to use Microsoft System Restore to restore the computer to reinstall your program or driver. To reinstall your program or driver: 1 Click Start, All Programs, System Recovery, then click Application & Driver Recovery. 2 Follow the on -screen instructions. To run Microsoft System Restore: 1... Click Start, All Programs, Accessories, System Tools, then click System Restore. 2 Follow the on -screen instructions. 48 www.gateway.com Help and Support For more ...
8511050 - Gateway Computer User Guide
Page 67
... up, then try again. ■ Try a different disc. For more information, see "Cleaning CDs or DVDs" on your computer restarts. www.gateway.com 61 Add-in cards The computer does not recognize an add-in card. Battery See "Power" on page 77. CD or DVD drives The... the documentation that you have copy protection software. Make sure that the IDE controllers are listed in the drive documentation. ■ Reinstall the device driver. For more information, see "Identifying drive types" on page 37. ■ Your computer may not be experiencing some temporary memory problems. Shut ...
... up, then try again. ■ Try a different disc. For more information, see "Cleaning CDs or DVDs" on your computer restarts. www.gateway.com 61 Add-in cards The computer does not recognize an add-in card. Battery See "Power" on page 77. CD or DVD drives The... the documentation that you have copy protection software. Make sure that the IDE controllers are listed in the drive documentation. ■ Reinstall the device driver. For more information, see "Identifying drive types" on page 37. ■ Your computer may not be experiencing some temporary memory problems. Shut ...
8511050 - Gateway Computer User Guide
Page 68
...; Clean the disc. The regional code for the disc. For more information, see "Cleaning CDs or DVDs" on page 47. ■ Reinstall the device driver. ■ Make sure that the DVD program has been installed on your DVD drive is determined by the DVD drive. ■ Shut down and restart... copy protection software. Occasionally discs are turned off. The regional code for the United States and Canada is 1. You may not match. 62 www.gateway.com For more information, see "Adjusting the volume" on page 30. ■ Make sure that the mute controls are flawed or become scratched and...
...; Clean the disc. The regional code for the disc. For more information, see "Cleaning CDs or DVDs" on page 47. ■ Reinstall the device driver. ■ Make sure that the DVD program has been installed on your DVD drive is determined by the DVD drive. ■ Shut down and restart... copy protection software. Occasionally discs are turned off. The regional code for the United States and Canada is 1. You may not match. 62 www.gateway.com For more information, see "Adjusting the volume" on page 30. ■ Make sure that the mute controls are flawed or become scratched and...
8511050 - Gateway Computer User Guide
Page 73
www.gateway.com 67 Troubleshooting ■ The condition of the telephone lines in your residence or at your local telephone service ■ The condition of the Internet ... open, performing multiple downloads, and having multiple programs open on the keyboard. ■ Make sure that the keyboard port works. ■ Reinstall the keyboard device driver. Clean the keyboard and turn off your Internet service provider (ISP) is resting on your computer People are sending you e-mail messages, but you have...
www.gateway.com 67 Troubleshooting ■ The condition of the telephone lines in your residence or at your local telephone service ■ The condition of the Internet ... open, performing multiple downloads, and having multiple programs open on the keyboard. ■ Make sure that the keyboard port works. ■ Reinstall the keyboard device driver. Clean the keyboard and turn off your Internet service provider (ISP) is resting on your computer People are sending you e-mail messages, but you have...
8511050 - Gateway Computer User Guide
Page 78
...information about changing the screen resolution, click Start, then click Help and Support. To access this guide, click Start, All Programs, then click Gateway Documentation. Help and Support For more information, see "Adjusting the color depth" in the Search box , then click the arrow. If the ... the back of your Control Panel is in and turned on your computer. 72 www.gateway.com If your computer. ■ Check the cable for bent or damaged pins. ■ Reinstall the device driver. ■ Connect a monitor that the monitor is not correct Change the screen resolution...
...information about changing the screen resolution, click Start, then click Help and Support. To access this guide, click Start, All Programs, then click Gateway Documentation. Help and Support For more information, see "Adjusting the color depth" in the Search box , then click the arrow. If the ... the back of your Control Panel is in and turned on your computer. 72 www.gateway.com If your computer. ■ Check the cable for bent or damaged pins. ■ Reinstall the device driver. ■ Connect a monitor that the monitor is not correct Change the screen resolution...
8511050 - Gateway Computer User Guide
Page 82
... ■ Wait until files have an online/offline button that the printer is not set to press after adding paper. 76 www.gateway.com If your printer for adding additional memory. The Printers and Faxes window opens. 3 Right-click the name of paper" error message...in Category View, click Printers and Other Hardware. 2 Click/Double-click the Printers and Faxes icon. Chapter 6: Troubleshooting ■ Reinstall the printer driver. Help and Support For more information about printer troubleshooting, click Start, then click Help and Support. You see a "Printer queue is full" ...
... ■ Wait until files have an online/offline button that the printer is not set to press after adding paper. 76 www.gateway.com If your printer for adding additional memory. The Printers and Faxes window opens. 3 Right-click the name of paper" error message...in Category View, click Printers and Other Hardware. 2 Click/Double-click the Printers and Faxes icon. Chapter 6: Troubleshooting ■ Reinstall the printer driver. Help and Support For more information about printer troubleshooting, click Start, then click Help and Support. You see a "Printer queue is full" ...
8511050 - Gateway Computer User Guide
Page 90
to eliminate the need to install Ethernet cards and drivers on the computers that comes with your Ethernet cards for instructions on your network running at accessories.gateway.com. If your computer is listed. The Ethernet device installed in Category View, click Performance and Maintenance. 2 Click/...need for your computers To determine if Ethernet is in your Control Panel is already installed on installing the card and any required drivers. 84 www.gateway.com If one is already installed on your network, you must install one. Tips & Tricks When buying your router, be...
to eliminate the need to install Ethernet cards and drivers on the computers that comes with your Ethernet cards for instructions on your network running at accessories.gateway.com. If your computer is listed. The Ethernet device installed in Category View, click Performance and Maintenance. 2 Click/...need for your computers To determine if Ethernet is in your Control Panel is already installed on installing the card and any required drivers. 84 www.gateway.com If one is already installed on your network, you must install one. Tips & Tricks When buying your router, be...
8511050 - Gateway Computer User Guide
Page 110
... troubleshooting 63 diskette drive identifying 34 troubleshooting 63 using 34 display troubleshooting 64 documentation Gateway Web site 3 help 5 Help and Support 5 online help 7 Using Your Computer 7 domain name 91 double-clicking 29 dragging 29 drivers updating 3 drives CD 11, 37 diskette 34 DVD 11, 37 identifying drive ...types 37 recordable CD 11, 37 recordable DVD 11, 37 troubleshooting 61, 63, 64, 65 types 37 DSL modem 31, 83, 89 104 www.gateway.com
... troubleshooting 63 diskette drive identifying 34 troubleshooting 63 using 34 display troubleshooting 64 documentation Gateway Web site 3 help 5 Help and Support 5 online help 7 Using Your Computer 7 domain name 91 double-clicking 29 dragging 29 drivers updating 3 drives CD 11, 37 diskette 34 DVD 11, 37 identifying drive ...types 37 recordable CD 11, 37 recordable DVD 11, 37 troubleshooting 61, 63, 64, 65 types 37 DSL modem 31, 83, 89 104 www.gateway.com
8511050 - Gateway Computer User Guide
Page 111
... entering IP address 86 subnet mask 86 ergonomics 20 eSupport using 3 Ethernet connecting 31 equipment needed 83 example 83 installing cards 84 installing drivers 84 jack 31 Ethernet jack 13 Ethernet network creating 84 external audio jack 14 F Fast Ethernet 82 faxes troubleshooting 70 files opening 29 ...Help and Support topics 6 specifications 16 Firewire port 11, 13, 32 folders opening 29 front bezel removing 54 replacing 54 function keys 26 G Gateway model number 15 serial number 15, 16 support 16 Web address 3 Web site 3 Gigabit Ethernet 82 H hard drive indicator 11 troubleshooting 65 ...
... entering IP address 86 subnet mask 86 ergonomics 20 eSupport using 3 Ethernet connecting 31 equipment needed 83 example 83 installing cards 84 installing drivers 84 jack 31 Ethernet jack 13 Ethernet network creating 84 external audio jack 14 F Fast Ethernet 82 faxes troubleshooting 70 files opening 29 ...Help and Support topics 6 specifications 16 Firewire port 11, 13, 32 folders opening 29 front bezel removing 54 replacing 54 function keys 26 G Gateway model number 15 serial number 15, 16 support 16 Web address 3 Web site 3 Gigabit Ethernet 82 H hard drive indicator 11 troubleshooting 65 ...
8511050 - Gateway Computer User Guide
Page 115
..., 25 turning on computer 11, 23 tutoring fee-based 80 TV out (S-Video out) jack 13 U uninterruptible power supply (UPS) 17, 22 updating device drivers 3 updating Windows 42 UPS 17, 22 USB port 11, 14, 32 V video playing 39 S-Video out jack 13 virus protecting against 43 removing with Norton... Internet Security 43 voltage switch 13 volume adjusting 30 adjusting modem 71 controls 30 muting 30 troubleshooting 77 W WAN IP Address 91 Web site Gateway 3 Windows Product Key Code 15 restoring 48 Windows key 27 Windows Media Player 39 Windows Security Center using 43 Windows Update 42 wired Ethernet ...
..., 25 turning on computer 11, 23 tutoring fee-based 80 TV out (S-Video out) jack 13 U uninterruptible power supply (UPS) 17, 22 updating device drivers 3 updating Windows 42 UPS 17, 22 USB port 11, 14, 32 V video playing 39 S-Video out jack 13 virus protecting against 43 removing with Norton... Internet Security 43 voltage switch 13 volume adjusting 30 adjusting modem 71 controls 30 muting 30 troubleshooting 77 W WAN IP Address 91 Web site Gateway 3 Windows Product Key Code 15 restoring 48 Windows key 27 Windows Media Player 39 Windows Security Center using 43 Windows Update 42 wired Ethernet ...