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Computer Guide Your Gateway computer user guide provides instructions for using the Media Center, and troubleshooting information. Web site You can get the latest FAQs, information, and tips and tricks about using your Media Center experience by ... Web site at support.gateway.com/windowsxp/mediacenter/. 7 Windows XP Media Center Edition Guide The Microsoft Windows XP Media Center Edition guide provides information about configuring the Media Center software, tips about making the most of your Media Center computer and troubleshooting information to solve problems. Windows Update ...
Computer Guide Your Gateway computer user guide provides instructions for using the Media Center, and troubleshooting information. Web site You can get the latest FAQs, information, and tips and tricks about using your Media Center experience by ... Web site at support.gateway.com/windowsxp/mediacenter/. 7 Windows XP Media Center Edition Guide The Microsoft Windows XP Media Center Edition guide provides information about configuring the Media Center software, tips about making the most of your Media Center computer and troubleshooting information to solve problems. Windows Update ...
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...Center computer also includes Help and Support, an easily accessible collection of any Help and Support screen, then click the arrow button to help information, troubleshooters, and automated support. OR - Type a word or phrase (keyword) in the Search box located at the top of help you quickly discover ...and use the many features of your Gateway Media Center computer. 1 To start the search. The search results appear below the search box. 26 Use Help and Support to answer questions about...
...Center computer also includes Help and Support, an easily accessible collection of any Help and Support screen, then click the arrow button to help information, troubleshooters, and automated support. OR - Type a word or phrase (keyword) in the Search box located at the top of help you quickly discover ...and use the many features of your Gateway Media Center computer. 1 To start the search. The search results appear below the search box. 26 Use Help and Support to answer questions about...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case)
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... front bezel 52 Closing the case 53 Replacing the side panel 53 Replacing the front bezel 54 Installing memory 55 Replacing the system battery 57 6 Troubleshooting 59 Safety guidelines 60 First steps 60 Troubleshooting 61 Add-in cards 61 Audio 61 Battery 61 CD or DVD drives 61 Computer 63 ii www...
... front bezel 52 Closing the case 53 Replacing the side panel 53 Replacing the front bezel 54 Installing memory 55 Replacing the system battery 57 6 Troubleshooting 59 Safety guidelines 60 First steps 60 Troubleshooting 61 Add-in cards 61 Audio 61 Battery 61 CD or DVD drives 61 Computer 63 ii www...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case)
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... reader 68 Modem (dial-up 68 Monitor 72 Mouse 74 Networks 74 Passwords 74 Power 75 Printer 75 Sound 77 Telephone support 78 Before calling Gateway Customer Care 78 Telephone numbers 79 Self-help 80 Tutoring 80 Training 80 7 Networking Your Computer 81 Introduction to Networking 82 Using a router 82 Creating... computers and the workgroup 85 Configuring the TCP/IP protocol 86 Setting up an Ethernet network 88 Configuring your router 90 Testing your network 92 Troubleshooting Your Ethernet network 93 A Safety, Regulatory, and Legal Information 95 Index 103 www...
... reader 68 Modem (dial-up 68 Monitor 72 Mouse 74 Networks 74 Passwords 74 Power 75 Printer 75 Sound 77 Telephone support 78 Before calling Gateway Customer Care 78 Telephone numbers 79 Self-help 80 Tutoring 80 Training 80 7 Networking Your Computer 81 Introduction to Networking 82 Using a router 82 Creating... computers and the workgroup 85 Configuring the TCP/IP protocol 86 Setting up an Ethernet network 88 Configuring your router 90 Testing your network 92 Troubleshooting Your Ethernet network 93 A Safety, Regulatory, and Legal Information 95 Index 103 www...
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Use Help and Support to answer questions about Windows and to help information by clicking a link, performing a search, or browsing the index. You can find help you quickly discover and use the many features of help information, troubleshooters, and automated support. Help and Support Help and Support Your computer includes Help and Support, an easily accessible collection of your Gateway computer. www.gateway.com 5 Help and Support opens. To start Help and Support: ■ Click Start, then click Help and Support.
Use Help and Support to answer questions about Windows and to help information by clicking a link, performing a search, or browsing the index. You can find help you quickly discover and use the many features of help information, troubleshooters, and automated support. Help and Support Help and Support Your computer includes Help and Support, an easily accessible collection of your Gateway computer. www.gateway.com 5 Help and Support opens. To start Help and Support: ■ Click Start, then click Help and Support.
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Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 59
Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 59
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Type the keyword troubleshooting in the Search box , then click the arrow. 60 www.gateway.com For more information about preventing damage from static electricity, see the program's printed documentation or the online help Gateway Customer Care in diagnosing and fixing the problem. ■ If you added or ... case cover while your computer is turned on the screen, write down the exact message. Help and Support For more information about troubleshooting, click Start, then click Help and Support. Warning To avoid bodily injury, do not attempt to your computer and an AC ...
Type the keyword troubleshooting in the Search box , then click the arrow. 60 www.gateway.com For more information about preventing damage from static electricity, see the program's printed documentation or the online help Gateway Customer Care in diagnosing and fixing the problem. ■ If you added or ... case cover while your computer is turned on the screen, write down the exact message. Help and Support For more information about troubleshooting, click Start, then click Help and Support. Warning To avoid bodily injury, do not attempt to your computer and an AC ...
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... restart your computer. ■ Clean the disc. www.gateway.com 61 Battery See "Power" on page 77. CD or DVD drives The computer does not recognize a disc or the CD or DVD drive ■ Make sure that you are listed in alphabetical order. Troubleshooting Troubleshooting Troubleshooting topics are trying to play a DVD, make sure...
... restart your computer. ■ Clean the disc. www.gateway.com 61 Battery See "Power" on page 77. CD or DVD drives The computer does not recognize a disc or the CD or DVD drive ■ Make sure that you are listed in alphabetical order. Troubleshooting Troubleshooting Troubleshooting topics are trying to play a DVD, make sure...
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You may not match. 62 www.gateway.com For more information, see "Identifying drive types" on page 30. ■ Make sure that the speaker cables are connected correctly and securely. ■ Shut ... volume" on page 37. ■ Make sure that the disc label is facing up, then try again. ■ Some music CDs have a DVD drive. Chapter 6: Troubleshooting Audio CD does not produce sound ■ Make sure that the disc label is facing up, then try again. ■ Try a different disc. For more...
You may not match. 62 www.gateway.com For more information, see "Identifying drive types" on page 30. ■ Make sure that the speaker cables are connected correctly and securely. ■ Shut ... volume" on page 37. ■ Make sure that the disc label is facing up, then try again. ■ Some music CDs have a DVD drive. Chapter 6: Troubleshooting Audio CD does not produce sound ■ Make sure that the disc label is facing up, then try again. ■ Try a different disc. For more...
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...■ Try a different diskette. Occasionally diskettes are using the diskette again. To access this guide, click Start, All Programs, then click Gateway Documentation. Occasionally diskettes are detected and corrected, try using is IBM-compatible. ■ Try a different diskette. If errors are flawed and...Write protect" error message ■ Move the write-protection tab in Using Your Computer which has been included on your computer. Computer Troubleshooting The computer will not start ■ Make sure that the power cord is connected to diskette or you see the message "disk ...
...■ Try a different diskette. Occasionally diskettes are using the diskette again. To access this guide, click Start, All Programs, then click Gateway Documentation. Occasionally diskettes are detected and corrected, try using is IBM-compatible. ■ Try a different diskette. If errors are flawed and...Write protect" error message ■ Move the write-protection tab in Using Your Computer which has been included on your computer. Computer Troubleshooting The computer will not start ■ Make sure that the power cord is connected to diskette or you see the message "disk ...
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... Recycle Bin icon. 2 Right-click the file you try restarting your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. The diskette drive LED is restored to restore a file, the file cannot be restored. File management A file was accidentally deleted If a... file was originally deleted from the drive. For more information, see a "Disk is IBM-compatible. Chapter 6: Troubleshooting You see "Checking the hard drive for errors" in Windows while holding down the SHIFT key, the file cannot be restored. 64 www...
... Recycle Bin icon. 2 Right-click the file you try restarting your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. The diskette drive LED is restored to restore a file, the file cannot be restored. File management A file was accidentally deleted If a... file was originally deleted from the drive. For more information, see a "Disk is IBM-compatible. Chapter 6: Troubleshooting You see "Checking the hard drive for errors" in Windows while holding down the SHIFT key, the file cannot be restored. 64 www...
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Troubleshooting Help and Support For more information about restoring deleted files, click Start, then click Help and Support. To access this guide, click Start, All Programs, then click Gateway Documentation. Type the keyword file management in the Search box , then click the arrow. For instructions on fixing...Search box , then click the arrow. You see a "Data error" message This may need to reinstall the operating system. www.gateway.com 65 For instructions on your files to backup media, then delete them from the hard drive using Disk Cleanup. Help and Support...
Troubleshooting Help and Support For more information about restoring deleted files, click Start, then click Help and Support. To access this guide, click Start, All Programs, then click Gateway Documentation. Type the keyword file management in the Search box , then click the arrow. For instructions on fixing...Search box , then click the arrow. You see a "Data error" message This may need to reinstall the operating system. www.gateway.com 65 For instructions on your files to backup media, then delete them from the hard drive using Disk Cleanup. Help and Support...
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... the Internet ■ If you have a problem with your modem. See "Desktop PC Back" on page 68. For more information about troubleshooting Internet connections, click Start, then click Help and Support. OR - If the error message still appears, disconnect from the diskette drive, then...)" on page 12 to browse the Internet This problem can affect Internet performance: 66 www.gateway.com Type the keyword troubleshooting connections in the Search box , then click the arrow. Chapter 6: Troubleshooting You see an "Unable to locate host" message and are unable to make sure that...
... the Internet ■ If you have a problem with your modem. See "Desktop PC Back" on page 68. For more information about troubleshooting Internet connections, click Start, then click Help and Support. OR - If the error message still appears, disconnect from the diskette drive, then...)" on page 12 to browse the Internet This problem can affect Internet performance: 66 www.gateway.com Type the keyword troubleshooting connections in the Search box , then click the arrow. Chapter 6: Troubleshooting You see an "Unable to locate host" message and are unable to make sure that...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case)
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... the keyboard port works. ■ Reinstall the keyboard device driver. Contact your computer. Clean the keyboard and turn off your computer and unplug the keyboard. Troubleshooting ■ The condition of the telephone lines in your residence or at your local telephone service ■ The condition of the Internet computers to drain... computers ■ The complexity of air with your computer. ■ Remove all extension cables and switch boxes. ■ Clean the keyboard by using it . www.gateway.com 67
... the keyboard port works. ■ Reinstall the keyboard device driver. Contact your computer. Clean the keyboard and turn off your computer and unplug the keyboard. Troubleshooting ■ The condition of the telephone lines in your residence or at your local telephone service ■ The condition of the Internet computers to drain... computers ■ The complexity of air with your computer. ■ Remove all extension cables and switch boxes. ■ Clean the keyboard by using it . www.gateway.com 67
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...appear in the Search box , then click the arrow. Modem (dial-up) See also "Internet" on page 66. 68 www.gateway.com Chapter 6: Troubleshooting Memory You see a "Not enough memory" error message Close all programs, then restart your computer. Help and Support For more information about... troubleshooting memory errors, click Start, then click Help and Support. You see a "Memory error" message ■ Use a third-party diagnostic program ...
...appear in the Search box , then click the arrow. Modem (dial-up) See also "Internet" on page 66. 68 www.gateway.com Chapter 6: Troubleshooting Memory You see a "Not enough memory" error message Close all programs, then restart your computer. Help and Support For more information about... troubleshooting memory errors, click Start, then click Help and Support. You see a "Memory error" message ■ Use a third-party diagnostic program ...
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... the telephone wall jack. ■ If you are dialing, then click Edit. 4 Make sure that the modem dialing properties are correct. www.gateway.com 69 If your Control Panel is in the Search box , then click the arrow. Help and Support For more information about dialing properties, ...Help and Support. Also make sure that all messages are cleared and call messaging, or voice mail, make sure that all settings are set correctly. Troubleshooting Your modem does not dial or does not connect ■ Make sure that the modem cable is less than 6 feet (1.8 meters) long. ■...
... the telephone wall jack. ■ If you are dialing, then click Edit. 4 Make sure that the modem dialing properties are correct. www.gateway.com 69 If your Control Panel is in the Search box , then click the arrow. Help and Support For more information about dialing properties, ...Help and Support. Also make sure that all messages are cleared and call messaging, or voice mail, make sure that all settings are set correctly. Troubleshooting Your modem does not dial or does not connect ■ Make sure that the modem cable is less than 6 feet (1.8 meters) long. ■...
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...your telephone service and have a 56K modem Current fax technology only supports a maximum send and receive rate of 14,400 bps. 70 www.gateway.com These lines do not work correctly. You can upload (send) data is limited to 53K. The telephone line may lower the speed ...for line noise (scratchy, crackling, or popping sounds). Your 56K modem does not connect at a slower rate, abort downloads, or even disconnect. Chapter 6: Troubleshooting ■ Disconnect any answering machine, fax machine, or printer that is on the same line as the modem. ■ Make sure that you connect,...
...your telephone service and have a 56K modem Current fax technology only supports a maximum send and receive rate of 14,400 bps. 70 www.gateway.com These lines do not work correctly. You can upload (send) data is limited to 53K. The telephone line may lower the speed ...for line noise (scratchy, crackling, or popping sounds). Your 56K modem does not connect at a slower rate, abort downloads, or even disconnect. Chapter 6: Troubleshooting ■ Disconnect any answering machine, fax machine, or printer that is on the same line as the modem. ■ Make sure that you connect,...
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...5 Click the Diagnostic tab, then click Query Modem. The modem is noisy when it dials and connects When your modem, then click Properties. www.gateway.com 71 The Control Panel window opens. If no data, or if you can turn down and restart your computer. ■ Run Windows modem ..., the modem did not pass diagnostics. Help and Support For more information about the modem appears, the modem passed diagnostics. Type the keyword modem troubleshooting in the Search box , then click the arrow. If the handshaking sounds are too loud, you get an error such as port already open...
...5 Click the Diagnostic tab, then click Query Modem. The modem is noisy when it dials and connects When your modem, then click Properties. www.gateway.com 71 The Control Panel window opens. If no data, or if you can turn down and restart your computer. ■ Run Windows modem ..., the modem did not pass diagnostics. Help and Support For more information about the modem appears, the modem passed diagnostics. Type the keyword modem troubleshooting in the Search box , then click the arrow. If the handshaking sounds are too loud, you get an error such as port already open...
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... is in and turned on your hard drive. The Control Panel window opens. To access this guide, click Start, All Programs, then click Gateway Documentation. Help and Support For more information, see "Adjusting the color depth" in the Search box , then click the arrow. If the ...the monitor cable is connected to close the Phone and Modem Options dialog box. Chapter 6: Troubleshooting To turn down the modem volume: 1 Click Start, then click Control Panel. If your computer. 72 www.gateway.com Tips & Tricks For more information about changing the screen resolution, click Start, then ...
... is in and turned on your hard drive. The Control Panel window opens. To access this guide, click Start, All Programs, then click Gateway Documentation. Help and Support For more information, see "Adjusting the color depth" in the Search box , then click the arrow. If the ...the monitor cable is connected to close the Phone and Modem Options dialog box. Chapter 6: Troubleshooting To turn down the modem volume: 1 Click Start, then click Control Panel. If your computer. 72 www.gateway.com Tips & Tricks For more information about changing the screen resolution, click Start, then ...
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Troubleshooting The color is not uniform Make sure that : ■ Non-shielded speakers are most obvious when the monitor displays a white background. For more information about color uniformity. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Move the ..., see your monitor documentation) or turn off your computer and monitor, leave them off for brighter colors and greater luminescence. www.gateway.com 73 The damper wire is dim or difficult to another monitor, electric fan, fluorescent light, metal shelf, or laser printer...
Troubleshooting The color is not uniform Make sure that : ■ Non-shielded speakers are most obvious when the monitor displays a white background. For more information about color uniformity. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Move the ..., see your monitor documentation) or turn off your computer and monitor, leave them off for brighter colors and greater luminescence. www.gateway.com 73 The damper wire is dim or difficult to another monitor, electric fan, fluorescent light, metal shelf, or laser printer...