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Contents 1 Getting Help 1 Help and Support 3 Searching for a topic 4 Using Your Computer guide 4 Online help 5 Gateway contact information 5 Identifying your computer 6 2 Checking Out Your Gateway Computer 7 Front 8 Back 10 Locating your serial number 14 Microsoft Certificate of Authenticity 14 Finding your specifications 15 Accessories 16 3 Getting Started 19 Working safely ... 33 Installing a printer, scanner, or other peripheral device 34 4 Using Drives and Ports 35 Using the diskette drive 36 Using the Zip drive 37 www.gateway.com i
Contents 1 Getting Help 1 Help and Support 3 Searching for a topic 4 Using Your Computer guide 4 Online help 5 Gateway contact information 5 Identifying your computer 6 2 Checking Out Your Gateway Computer 7 Front 8 Back 10 Locating your serial number 14 Microsoft Certificate of Authenticity 14 Finding your specifications 15 Accessories 16 3 Getting Started 19 Working safely ... 33 Installing a printer, scanner, or other peripheral device 34 4 Using Drives and Ports 35 Using the diskette drive 36 Using the Zip drive 37 www.gateway.com i
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Chapter 1 Getting Help • Using the Gateway Web site • Using Help and Support • Using Your Computer guide • Using online help • Contacting Gateway 1
Chapter 1 Getting Help • Using the Gateway Web site • Using Help and Support • Using Your Computer guide • Using online help • Contacting Gateway 1
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... product possible. If you ever have a problem, our knowledgeable, dedicated customer service department will receive the utmost satisfaction and enjoyment from all of services and support. Each and every Gateway computer uses the latest technology and passes through the most stringent quality control tests to high-quality, brand-name components at...
... product possible. If you ever have a problem, our knowledgeable, dedicated customer service department will receive the utmost satisfaction and enjoyment from all of services and support. Each and every Gateway computer uses the latest technology and passes through the most stringent quality control tests to high-quality, brand-name components at...
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Help and Support Help and Support Your computer includes Help and Support, an easily accessible collection of your Gateway computer. To start Help and Support: ■ Click Start, then click Help and Support. You can find help information, troubleshooters, and automated support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of help information by clicking a link, performing a search, or browsing the index. Help and Support opens. www.gateway.com 3
Help and Support Help and Support Your computer includes Help and Support, an easily accessible collection of your Gateway computer. To start Help and Support: ■ Click Start, then click Help and Support. You can find help information, troubleshooters, and automated support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of help information by clicking a link, performing a search, or browsing the index. Help and Support opens. www.gateway.com 3
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... Computer guide: ■ Click Start, All Programs, then click Gateway Documentation. 4 www.gateway.com These topics are located in Help and Support and contain the words you entered in Help and Support and are relevant to search for a topic in Help and Support, type a word or phrase (keyword) in the Search box... - The Using Your Computer guide includes information on your search results, click the results header for the type of any Help and Support screen, then click the arrow button. Chapter 1: Getting Help Searching for a topic To search for and access these topics.
... Computer guide: ■ Click Start, All Programs, then click Gateway Documentation. 4 www.gateway.com These topics are located in Help and Support and contain the words you entered in Help and Support and are relevant to search for a topic in Help and Support, type a word or phrase (keyword) in the Search box... - The Using Your Computer guide includes information on your search results, click the results header for the type of any Help and Support screen, then click the arrow button. Chapter 1: Getting Help Searching for a topic To search for and access these topics.
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Gateway contact information For Technical Support, see the Gateway Business Service Plans guide that came with your system. www.gateway.com 5 You can access most online help . You can research a topic or learn how to perform a task while you are using the program. Online help Online help Many programs provide information online so you can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help information by selecting a topic from a Help menu or by clicking a Help button.
Gateway contact information For Technical Support, see the Gateway Business Service Plans guide that came with your system. www.gateway.com 5 You can access most online help . You can research a topic or learn how to perform a task while you are using the program. Online help Online help Many programs provide information online so you can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help information by selecting a topic from a Help menu or by clicking a Help button.
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... case includes your serial number Important The labels shown in this information if you call for your computer includes the product key code for assistance. Gateway Technical Support will need this section are for informational purposes only. Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the side of...
... case includes your serial number Important The labels shown in this information if you call for your computer includes the product key code for assistance. Gateway Technical Support will need this section are for informational purposes only. Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the side of...
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www.gateway.com 15 The Support page also has links to additional Gateway documentation and detailed specifications. Finding your specifications Finding your specifications For more information about your computer, such as memory size, memory type, and hard drive size, visit Gateway's Support page at support.gateway.com.
www.gateway.com 15 The Support page also has links to additional Gateway documentation and detailed specifications. Finding your specifications Finding your specifications For more information about your computer, such as memory size, memory type, and hard drive size, visit Gateway's Support page at support.gateway.com.
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... relieve pressure on the back of your thighs. ■ Adjust the back of the chair so it supports the lower curve of sight. ■ Place your spine. You can use a footrest to provide extra back support. Setting up your computer and computer accessories ■ Set up your computer desk and chair, make.... Make sure that the desk is the appropriate height and the chair helps you type. ■ Do not slouch forward or lean far back. www.gateway.com 21
... relieve pressure on the back of your thighs. ■ Adjust the back of the chair so it supports the lower curve of sight. ■ Place your spine. You can use a footrest to provide extra back support. Setting up your computer and computer accessories ■ Set up your computer desk and chair, make.... Make sure that the desk is the appropriate height and the chair helps you type. ■ Do not slouch forward or lean far back. www.gateway.com 21
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... devices in the Search box , then click the arrow. 34 www.gateway.com Help and Support For more information about installing peripheral devices, click Start, then click Help and Support. IEEE 1394 and USB ports support plug-and-play . After doing this, you install a printer, scanner... to your computer will prompt you use these ports to install any time. For more information about port locations, "Checking Out Your Gateway Computer" on page 7. Chapter 3: Getting Started Installing a printer, scanner, or other peripheral device Important Before you can disconnect and ...
... devices in the Search box , then click the arrow. 34 www.gateway.com Help and Support For more information about installing peripheral devices, click Start, then click Help and Support. IEEE 1394 and USB ports support plug-and-play . After doing this, you install a printer, scanner... to your computer will prompt you use these ports to install any time. For more information about port locations, "Checking Out Your Gateway Computer" on page 7. Chapter 3: Getting Started Installing a printer, scanner, or other peripheral device Important Before you can disconnect and ...
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... updates for Available Updates. Use Windows Update to -date. Help and Support For more information about Windows Update, click Start, then click Help and Support. Type the keyword Windows Update in the HelpSpot Search box , then click the arrow. www.gateway.com 43 Updating Windows Updating Windows Windows Update is added to the...
... updates for Available Updates. Use Windows Update to -date. Help and Support For more information about Windows Update, click Start, then click Help and Support. Type the keyword Windows Update in the HelpSpot Search box , then click the arrow. www.gateway.com 43 Updating Windows Updating Windows Windows Update is added to the...
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...updating the Norton Internet Security program to protect against viruses, click Start, then click Help and Support. To access this guide, click Start, All Programs, then click Gateway Documentation. Type the keyword viruses in Using Your Computer which has been included on your computer against...information about protecting your hard drive. Tips & Tricks Help and Support For more information about modifying security settings, see "Modifying Security Settings" in the Search box , then click the arrow. 44 www.gateway.com Viruses can damage data or cause your computer. ■...
...updating the Norton Internet Security program to protect against viruses, click Start, then click Help and Support. To access this guide, click Start, All Programs, then click Gateway Documentation. Type the keyword viruses in Using Your Computer which has been included on your computer against...information about protecting your hard drive. Tips & Tricks Help and Support For more information about modifying security settings, see "Modifying Security Settings" in the Search box , then click the arrow. 44 www.gateway.com Viruses can damage data or cause your computer. ■...
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... after you install a program or change a setting in the HelpSpot Search box , then click the arrow. www.gateway.com 51 Help and Support For more information about System Restore, click Start, then click Help and Support. Reinstalling programs and drivers If a program or device on -screen instructions. To run Microsoft System Restore: 1 Click...
... after you install a program or change a setting in the HelpSpot Search box , then click the arrow. www.gateway.com 51 Help and Support For more information about System Restore, click Start, then click Help and Support. Reinstalling programs and drivers If a program or device on -screen instructions. To run Microsoft System Restore: 1 Click...
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... Programs, then click Gateway Documentation. The file is full" error message ■ Delete unnecessary files on the diskette. ■ Try a different diskette. If the Recycle Bin was deleted while holding down the SHIFT key, the file cannot be restored. Help and Support For more information, ...on, try to restore a file, the file cannot be restored. For more information about restoring deleted files, click Start, then click Help and Support. Troubleshooting You see a "Non-system disk" or "Disk error" error message ■ Eject the diskette from the diskette drive, then press...
... Programs, then click Gateway Documentation. The file is full" error message ■ Delete unnecessary files on the diskette. ■ Try a different diskette. If the Recycle Bin was deleted while holding down the SHIFT key, the file cannot be restored. Help and Support For more information, ...on, try to restore a file, the file cannot be restored. For more information about restoring deleted files, click Start, then click Help and Support. Troubleshooting You see a "Non-system disk" or "Disk error" error message ■ Eject the diskette from the diskette drive, then press...
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... You see an "Insufficient disk space" error message ■ Delete unnecessary files from the diskette drive, then press ENTER. 70 www.gateway.com Caution All deleted files will be accessed, or you empty the Recycle Bin. ■ Save your hard drive. Type the keyword...access this guide, click Start, All Programs, then click Gateway Documentation. Help and Support For more information about file management, click Start, then click Help and Support. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Empty the Recycle Bin by right-clicking...
... You see an "Insufficient disk space" error message ■ Delete unnecessary files from the diskette drive, then press ENTER. 70 www.gateway.com Caution All deleted files will be accessed, or you empty the Recycle Bin. ■ Save your hard drive. Type the keyword...access this guide, click Start, All Programs, then click Gateway Documentation. Help and Support For more information about file management, click Start, then click Help and Support. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Empty the Recycle Bin by right-clicking...
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...) incorrectly, you have been made correctly. ■ Make sure that the connections have lost your Internet connection, or your computer www.gateway.com 71 See "Back" on Web pages ■ Having multiple Web browsers open, performing multiple downloads, and having multiple programs open... Double-check the URL or try a different URL. For more information about troubleshooting Internet connections, click Start, then click Help and Support. Contact your Internet service provider (ISP) is set up modem, make sure that the modem cable is having technical difficulties. If you...
...) incorrectly, you have been made correctly. ■ Make sure that the connections have lost your Internet connection, or your computer www.gateway.com 71 See "Back" on Web pages ■ Having multiple Web browsers open, performing multiple downloads, and having multiple programs open... Double-check the URL or try a different URL. For more information about troubleshooting Internet connections, click Start, then click Help and Support. Contact your Internet service provider (ISP) is set up modem, make sure that the modem cable is having technical difficulties. If you...
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... under the keys. ■ Try a keyboard that you know works to loosen a key that might be stuck, then restart your ISP for technical support. Let the keyboard dry before using an aerosol can of air with your computer and unplug the keyboard. Keyboard The keyboard does not work after... a key is not stuck. Liquid spilled in correctly. If the keyboard does not work ■ Make sure that the keyboard cable is failing. 72 www.gateway.com Memory You see a "Memory error" message ■ Use a third-party diagnostic program to help determine if a memory module is plugged in the keyboard...
... under the keys. ■ Try a keyboard that you know works to loosen a key that might be stuck, then restart your ISP for technical support. Let the keyboard dry before using an aerosol can of air with your computer and unplug the keyboard. Keyboard The keyboard does not work after... a key is not stuck. Liquid spilled in correctly. If the keyboard does not work ■ Make sure that the keyboard cable is failing. 72 www.gateway.com Memory You see a "Memory error" message ■ Use a third-party diagnostic program to help determine if a memory module is plugged in the keyboard...
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...are dialing, then click Edit. 4 Make sure that the modem dialing properties are correct. Help and Support For more information about dialing properties, click Start, then click Help and Support. Type the keyword memory error in the Search box , then click the arrow. See "Back" ...the keyword dialing in the Search box , then click the arrow. Help and Support For more information about troubleshooting memory errors, click Start, then click Help and Support. The Control Panel window opens. www.gateway.com 73 If your telephone line, then check for a dial tone by plugging ...
...are dialing, then click Edit. 4 Make sure that the modem dialing properties are correct. Help and Support For more information about dialing properties, click Start, then click Help and Support. Type the keyword memory error in the Search box , then click the arrow. See "Back" ...the keyword dialing in the Search box , then click the arrow. Help and Support For more information about troubleshooting memory errors, click Start, then click Help and Support. The Control Panel window opens. www.gateway.com 73 If your telephone line, then check for a dial tone by plugging ...
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... program. If you can also call your telephone service and have a 56K modem Current fax technology only supports a maximum send and receive rate of 14,400 bps. 74 www.gateway.com Your 56K modem does not connect at 56K ■ Current FCC regulations restrict actual data transfer rates...Do not connect these devices to connect at a different location). Line noise is a common problem that you have the telephone line checked for technical support. ■ See if the modem works with the modem at which you connect, call your telephone service to the line using a digital, ...
... program. If you can also call your telephone service and have a 56K modem Current fax technology only supports a maximum send and receive rate of 14,400 bps. 74 www.gateway.com Your 56K modem does not connect at 56K ■ Current FCC regulations restrict actual data transfer rates...Do not connect these devices to connect at a different location). Line noise is a common problem that you have the telephone line checked for technical support. ■ See if the modem works with the modem at which you connect, call your telephone service to the line using a digital, ...
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... then click Control Panel. If no data, or if you can turn down and restart your computer. ■ Run Windows modem diagnostics. Help and Support For more information about the modem appears, the modem passed diagnostics. Handshaking is available, a white screen appears with no modem information is a digital "getting..." on page 10 to respond, the modem did not pass diagnostics. The modem is in the Search box , then click the arrow. www.gateway.com 75 To run modem diagnostics: 1 Close all open or the modem has failed to make sure that the telephone line is not in use...
... then click Control Panel. If no data, or if you can turn down and restart your computer. ■ Run Windows modem diagnostics. Help and Support For more information about the modem appears, the modem passed diagnostics. Handshaking is available, a white screen appears with no modem information is a digital "getting..." on page 10 to respond, the modem did not pass diagnostics. The modem is in the Search box , then click the arrow. www.gateway.com 75 To run modem diagnostics: 1 Close all open or the modem has failed to make sure that the telephone line is not in use...