8512418 - Gateway Reference Guide
Page 6
Contents Passwords 90 Power 90 Printer 91 Sound 92 Recovering your system 93 Recovering pre-installed software and drivers 94 Using Microsoft System Restore 99 Recovering your system to its factory condition . . . . . 102 Recovering your system using the Windows DVD . . . . 103 Telephone support 104 Before calling Gateway Customer Care 104 Telephone numbers 105 Self-help 106 Tutoring 106 Training 107 Appendix A: Legal Notices 109 Index 119 iv
Contents Passwords 90 Power 90 Printer 91 Sound 92 Recovering your system 93 Recovering pre-installed software and drivers 94 Using Microsoft System Restore 99 Recovering your system to its factory condition . . . . . 102 Recovering your system using the Windows DVD . . . . 103 Telephone support 104 Before calling Gateway Customer Care 104 Telephone numbers 105 Self-help 106 Tutoring 106 Training 107 Appendix A: Legal Notices 109 Index 119 iv
8512418 - Gateway Reference Guide
Page 83
... drive • Make sure that you are enabled. • Make sure that the drive is facing up, then try again. • Try a different disc. www.gateway.com Troubleshooting Troubleshooting topics are listed in cards See "Expansion cards" on page 78. For more information, see "Identifying optical drive types" on page 24..." on page 92. To identify your computer, then enter the BIOS Setup utility by following the instructions in the drive documentation. • Reinstall the device driver. 73 Add-in alphabetical order.
... drive • Make sure that you are enabled. • Make sure that the drive is facing up, then try again. • Try a different disc. www.gateway.com Troubleshooting Troubleshooting topics are listed in cards See "Expansion cards" on page 78. For more information, see "Identifying optical drive types" on page 24..." on page 92. To identify your computer, then enter the BIOS Setup utility by following the instructions in the drive documentation. • Reinstall the device driver. 73 Add-in alphabetical order.
8512418 - Gateway Reference Guide
Page 84
... a different disc. The regional code for the disc. For more information, see "Cleaning optical discs" on page 61. • Reinstall the appropriate device drivers. For more information, see "Cleaning optical discs" on page 61. • Shut down and restart your computer. • Clean the disc. CHAPTER ...more information, see "Adjusting the volume" on the disc, disc documentation, or disc packaging. You may not match. • Reinstall the device driver. 74 A DVD movie will not play a DVD, the disc's regional code and your computer. • Make sure that help control DVD ...
... a different disc. The regional code for the disc. For more information, see "Cleaning optical discs" on page 61. • Reinstall the appropriate device drivers. For more information, see "Cleaning optical discs" on page 61. • Shut down and restart your computer. • Clean the disc. CHAPTER ...more information, see "Adjusting the volume" on the disc, disc documentation, or disc packaging. You may not match. • Reinstall the device driver. 74 A DVD movie will not play a DVD, the disc's regional code and your computer. • Make sure that help control DVD ...
8512418 - Gateway Reference Guide
Page 86
... is dim or difficult to the video port on your computer. For more information, see the "Customizing" chapter in your computer. • Reinstall the device driver. The computer is running, but there is no picture • Adjust the brightness and contrast controls to the center position. • If you know works...
... is dim or difficult to the video port on your computer. For more information, see the "Customizing" chapter in your computer. • Reinstall the device driver. The computer is running, but there is no picture • Adjust the brightness and contrast controls to the center position. • If you know works...
8512418 - Gateway Reference Guide
Page 91
... you know works to make sure that the keyboard port works. • Reinstall the keyboard device driver. Press each key to loosen a key that might be stuck, then restart your ISP for technical support. www.gateway.com Connecting to a Web site takes too long Many factors can of graphics and multimedia on...
... you know works to make sure that the keyboard port works. • Reinstall the keyboard device driver. Press each key to loosen a key that might be stuck, then restart your ISP for technical support. www.gateway.com Connecting to a Web site takes too long Many factors can of graphics and multimedia on...
8512418 - Gateway Reference Guide
Page 102
.... The Printers window opens. 3 Right-click the printer you may want to use. See the printer documentation for instructions for instructions on installing the printer driver. Help For more information about printer troubleshooting, click Start, then click Help and Support. If the menu shows a check mark next to Use Printer Offline... memory to the printer. See the guide that you want to be the default printer, then click Set as Default Printer. • Reinstall the printer driver.
.... The Printers window opens. 3 Right-click the printer you may want to use. See the printer documentation for instructions for instructions on installing the printer driver. Help For more information about printer troubleshooting, click Start, then click Help and Support. If the menu shows a check mark next to Use Printer Offline... memory to the printer. See the guide that you want to be the default printer, then click Set as Default Printer. • Reinstall the printer driver.
8512418 - Gateway Reference Guide
Page 103
..."Troubleshooting" on page 30. • Make sure that the universal jacks are configured correctly. Caution To prepare your computer for software and device driver recovery" on page 31. For more information about sound troubleshooting, click Start, then click Help and Support. Help For more information, see "Preparing...instructions, see "Configuring the audio jacks" on page 94. 93 Type the phrase sound troubleshooter in the technical support pages at www.gateway.com. Problem solving may also involve re-installing some or all of software and driver recovery discs as soon as possible.
..."Troubleshooting" on page 30. • Make sure that the universal jacks are configured correctly. Caution To prepare your computer for software and device driver recovery" on page 31. For more information about sound troubleshooting, click Start, then click Help and Support. Help For more information, see "Preparing...instructions, see "Configuring the audio jacks" on page 94. 93 Type the phrase sound troubleshooter in the technical support pages at www.gateway.com. Problem solving may also involve re-installing some or all of software and driver recovery discs as soon as possible.
8512418 - Gateway Reference Guide
Page 104
... software and drivers that software's...drivers" on page 94. Recovering pre-installed software and drivers You can recover pre-installed software and drivers from the Windows DVD, then recover your pre-installed software and device drivers...drivers that were not pre-installed, see that product's documentation or support Web site. • If re-installing software or drivers... does not help, then the problem may be solved by recovering the software and device drivers...drivers using recovery discs, see "Recovering pre-installed software and drivers... or the hardware drivers. You can perform...
... software and drivers that software's...drivers" on page 94. Recovering pre-installed software and drivers You can recover pre-installed software and drivers from the Windows DVD, then recover your pre-installed software and device drivers...drivers that were not pre-installed, see that product's documentation or support Web site. • If re-installing software or drivers... does not help, then the problem may be solved by recovering the software and device drivers...drivers using recovery discs, see "Recovering pre-installed software and drivers... or the hardware drivers. You can perform...
8512418 - Gateway Reference Guide
Page 105
... would you ever re-install Windows from your pre-installed software and drivers using a set . Because these discs do ? www.gateway.com Preparing for a complete system recovery. (Your computer must have the opportunity. The Gateway Recovery Center opens. 2 Click Applications and drivers external media, then click Next. However, if you like to recover your...
... would you ever re-install Windows from your pre-installed software and drivers using a set . Because these discs do ? www.gateway.com Preparing for a complete system recovery. (Your computer must have the opportunity. The Gateway Recovery Center opens. 2 Click Applications and drivers external media, then click Next. However, if you like to recover your...
8512418 - Gateway Reference Guide
Page 106
... so on . 6 If multiple discs are for. Tip After a recovery disc is finished, the Congratulations! Important Use a permanent marker to label each disc "Software and Driver Recovery," along with a short description of a 3-disc set of recovery discs. 5 If you need to close it. window opens. 8 Click Finish. 9 Remove your computer names...
... so on . 6 If multiple discs are for. Tip After a recovery disc is finished, the Congratulations! Important Use a permanent marker to label each disc "Software and Driver Recovery," along with a short description of a 3-disc set of recovery discs. 5 If you need to close it. window opens. 8 Click Finish. 9 Remove your computer names...
8512418 - Gateway Reference Guide
Page 107
..., click Hardware, then click Device driver recovery. 97 The Gateway Recovery Center opens. www.gateway.com Recovering pre-installed software and drivers using software and driver recovery discs you must recover your software and drivers using Gateway Recovery Center To recover specific drivers and software: 1 Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. Important If you...
..., click Hardware, then click Device driver recovery. 97 The Gateway Recovery Center opens. www.gateway.com Recovering pre-installed software and drivers using software and driver recovery discs you must recover your software and drivers using Gateway Recovery Center To recover specific drivers and software: 1 Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. Important If you...
8512418 - Gateway Reference Guide
Page 108
...of recovery discs, each disc contains a unique set of software and drivers. If a recovery disc does not offer the software or driver you want to recover, try another disc. If an AutoPlay dialog box does not appear and Gateway Recovery Center does not start, open Computer and run the file ...Grc_Vista.exe on the disc. If an AutoPlay dialog box appears, click Run Grc_Vista.exe. CHAPTER 6: Troubleshooting 3 Click the software or driver you need to recover, then click Next. ...
...of recovery discs, each disc contains a unique set of software and drivers. If a recovery disc does not offer the software or driver you want to recover, try another disc. If an AutoPlay dialog box does not appear and Gateway Recovery Center does not start, open Computer and run the file ...Grc_Vista.exe on the disc. If an AutoPlay dialog box appears, click Run Grc_Vista.exe. CHAPTER 6: Troubleshooting 3 Click the software or driver you need to recover, then click Next. ...
8512418 - Gateway Reference Guide
Page 109
www.gateway.com 2 To recover pre-installed software, click Application recovery, then click the software you want to recover. 3 Click Next. 4 If the software or driver is not shown on the list, and you want to recover. - OR To recover pre-installed device drivers, click Device driver recovery, then click the type of driver you have a multiple-disc set of recovery discs, close Gateway Recovery Center and try another disc. 99
www.gateway.com 2 To recover pre-installed software, click Application recovery, then click the software you want to recover. 3 Click Next. 4 If the software or driver is not shown on the list, and you want to recover. - OR To recover pre-installed device drivers, click Device driver recovery, then click the type of driver you have a multiple-disc set of recovery discs, close Gateway Recovery Center and try another disc. 99
8512418 - Gateway Reference Guide
Page 110
..., and also each time you can also create a restore point manually. In most cases of hard-to-resolve software problems, you install software or device drivers.
..., and also each time you can also create a restore point manually. In most cases of hard-to-resolve software problems, you install software or device drivers.
8512418 - Gateway Reference Guide
Page 112
Recovering your system to its factory condition If your computer's problems are not solved by any pre-installed software and device drivers. If you may need to recover its hard drive to the System Protection tab. 3 Click Create. The restore point is called a factory recovery. This process ...
Recovering your system to its factory condition If your computer's problems are not solved by any pre-installed software and device drivers. If you may need to recover its hard drive to the System Protection tab. 3 Click Create. The restore point is called a factory recovery. This process ...
8512418 - Gateway Reference Guide
Page 114
... opens. 10 Click Finish, then click Restart. You also need to recover your keyboard. For instructions, see "Recovering pre-installed software and drivers using recovery discs" on your system using the Windows DVD If you install a new hard drive or completely re-format your computer's pre...image recovery window opens, which shows you created to reinstall any key on page 94. 2 Insert the Windows DVD into one of software and driver recovery discs (if you must recover your computer. CHAPTER 6: Troubleshooting 9 Click Yes, then click Next. If you selected Recovery with automatic ...
... opens. 10 Click Finish, then click Restart. You also need to recover your keyboard. For instructions, see "Recovering pre-installed software and drivers using recovery discs" on your system using the Windows DVD If you install a new hard drive or completely re-format your computer's pre...image recovery window opens, which shows you created to reinstall any key on page 94. 2 Insert the Windows DVD into one of software and driver recovery discs (if you must recover your computer. CHAPTER 6: Troubleshooting 9 Click Yes, then click Next. If you selected Recovery with automatic ...
8512418 - Gateway Reference Guide
Page 131
www.gateway.com Warranty 106 D default printer setting 91 defragmenting hard drive 65 deleting files and folders 64 dial-up modem 16 adjusting volume 89 connecting 10 ... 65 diskette troubleshooting 75 diskette drive 7 identifying 29 troubleshooting 75 using 29 display cleaning 60 troubleshooting 76 documentation User Guide 2 double-clicking 23 dragging 23 drivers recovery discs 94, 97 re-installing 93, 94 drives backing up files 66 CD 25 checking for errors 64 checking for free space 63 defragmenting...
www.gateway.com Warranty 106 D default printer setting 91 defragmenting hard drive 65 deleting files and folders 64 dial-up modem 16 adjusting volume 89 connecting 10 ... 65 diskette troubleshooting 75 diskette drive 7 identifying 29 troubleshooting 75 using 29 display cleaning 60 troubleshooting 76 documentation User Guide 2 double-clicking 23 dragging 23 drivers recovery discs 94, 97 re-installing 93, 94 drives backing up files 66 CD 25 checking for errors 64 checking for free space 63 defragmenting...
8512418 - Gateway Reference Guide
Page 132
... 69 Firewire port 7, 9, 32 folders opening 23 fragmentation 65 front bezel removing 37 replacing 37 function keys 19, 21 G Gateway contact information 3 model number 3 serial number 3 Support 2 Gateway Recovery Center re-installing drivers 96 re-installing programs 96 re-installing software 96 H hard drive adding 46 backing up files 66 checking for errors...
... 69 Firewire port 7, 9, 32 folders opening 23 fragmentation 65 front bezel removing 37 replacing 37 function keys 19, 21 G Gateway contact information 3 model number 3 serial number 3 Support 2 Gateway Recovery Center re-installing drivers 96 re-installing programs 96 re-installing software 96 H hard drive adding 46 backing up files 66 checking for errors...
8512418 - Gateway Reference Guide
Page 135
... 93, 94 PS/2 port keyboard 8 mouse 9 R RAM See memory rebooting computer 18 recordable drive 7 recording audio files 27 optical discs 27 recovering defaults 102 drivers 93, 94 programs 93, 94 software 93, 94 system 93 Windows 93 with Gateway Recovery Center 96 with Windows DVD 103 with Windows System...7 removing files and folders 64 resetting computer 18 restarting computer 18 restoring defaults 102 drivers 93, 94 files from Recycle Bin 78 programs 93, 94 software 93, 94 system 93 Windows 93 with Gateway Recovery Center 96 with Windows DVD 103 with Windows System Restore 99 Resume mode 7...
... 93, 94 PS/2 port keyboard 8 mouse 9 R RAM See memory rebooting computer 18 recordable drive 7 recording audio files 27 optical discs 27 recovering defaults 102 drivers 93, 94 programs 93, 94 software 93, 94 system 93 Windows 93 with Gateway Recovery Center 96 with Windows DVD 103 with Windows System...7 removing files and folders 64 resetting computer 18 restarting computer 18 restoring defaults 102 drivers 93, 94 files from Recycle Bin 78 programs 93, 94 software 93, 94 system 93 Windows 93 with Gateway Recovery Center 96 with Windows DVD 103 with Windows System Restore 99 Resume mode 7...
8512779 - Gateway Computer User Guide (for computers with Windows Vista)
Page 8
... dedicated customer service department will provide you with the best product possible. Each and every Gateway computer uses the latest technology and passes through the most current drivers, product specifications, tutorials, and personalized information about Windows and to familiarize yourself with the ...: 1 Click (Start), then click Help and Support. We sincerely hope that you ever have made an excellent decision choosing Gateway. We are provided with fast, considerate service. Thanks again, from Microsoft. Help and Support opens. You can find help information...
... dedicated customer service department will provide you with the best product possible. Each and every Gateway computer uses the latest technology and passes through the most current drivers, product specifications, tutorials, and personalized information about Windows and to familiarize yourself with the ...: 1 Click (Start), then click Help and Support. We sincerely hope that you ever have made an excellent decision choosing Gateway. We are provided with fast, considerate service. Thanks again, from Microsoft. Help and Support opens. You can find help information...