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... Cleaning the keyboard 176 Cleaning the computer screen 176 Cleaning the mouse 177 12 Restoring Software 179 Using the Restoration CDs 180 Reinstalling device drivers 181 Updating device drivers 183 Reinstalling programs 184 Reinstalling Windows 186 13 Upgrading Your Computer 189 Selecting a place to work 190 Gathering the tools you need 190...
... Cleaning the keyboard 176 Cleaning the computer screen 176 Cleaning the mouse 177 12 Restoring Software 179 Using the Restoration CDs 180 Reinstalling device drivers 181 Updating device drivers 183 Reinstalling programs 184 Reinstalling Windows 186 13 Upgrading Your Computer 189 Selecting a place to work 190 Gathering the tools you need 190...
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... Us ■ Account Info ■ PC Tools Each of the Web page. 28 www.gateway.com Visit the Gateway eSupport Web site at support.gateway.com. Chapter 3: Getting Help Gateway Web site Gateway's online support is represented by a menu across the top of these areas is available 24 ...hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information ...
... Us ■ Account Info ■ PC Tools Each of the Web page. 28 www.gateway.com Visit the Gateway eSupport Web site at support.gateway.com. Chapter 3: Getting Help Gateway Web site Gateway's online support is represented by a menu across the top of these areas is available 24 ...hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information ...
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... topics such as making audio CDs and installing a hard drive. Click Support Home, then click General Tutorials to access an extensive library of Gateway telephone numbers for BIOS and driver upgrades. Contact Us Click Contact Us to access links to access product documentation, specifications, and guides. Click Call Us to articles and...
... topics such as making audio CDs and installing a hard drive. Click Support Home, then click General Tutorials to access an extensive library of Gateway telephone numbers for BIOS and driver upgrades. Contact Us Click Contact Us to access links to access product documentation, specifications, and guides. Click Call Us to articles and...
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12 Restoring Software Read this chapter to learn how to: ■ Reinstall device drivers ■ Update device drivers ■ Reinstall programs ■ Reinstall Windows If you are not comfortable with the procedures covered in this chapter, seek help from a more experienced computer user or a computer service technician. 179
12 Restoring Software Read this chapter to learn how to: ■ Reinstall device drivers ■ Update device drivers ■ Reinstall programs ■ Reinstall Windows If you are not comfortable with the procedures covered in this chapter, seek help from a more experienced computer user or a computer service technician. 179
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...and Support. Important Before you have tried these steps do not resolve the problem, use the Gateway Restoration CDs to fix a problem by reinstalling software from your Gateway Restoration CDs, make sure that were preinstalled at the factory. Type the keyword system restore in ...Chapter 10: Restoring Software Using the Restoration CDs Use the Gateway Restoration CDs to reinstall device drivers, your operating system, and other programs that you try to reinstall device drivers or programs. If reinstalling device drivers or programs does not resolve the problem, reinstall Windows. 180...
...and Support. Important Before you have tried these steps do not resolve the problem, use the Gateway Restoration CDs to fix a problem by reinstalling software from your Gateway Restoration CDs, make sure that were preinstalled at the factory. Type the keyword system restore in ...Chapter 10: Restoring Software Using the Restoration CDs Use the Gateway Restoration CDs to reinstall device drivers, your operating system, and other programs that you try to reinstall device drivers or programs. If reinstalling device drivers or programs does not resolve the problem, reinstall Windows. 180...
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To reinstall device drivers: 1 Insert the red Drivers CD into the CD or DVD drive. www.gateway.com 181 Reinstalling device drivers Reinstalling device drivers Device drivers are programs that there is the first time you have inserted the red Drivers CD, accept the End User License Agreement ...while troubleshooting ■ If you see a message indicating that there is a problem with a device driver, reinstall the device drivers by the device manufacturer. If you are installed at Gateway. If the program starts automatically, go to Step 5. - If the program does not start ...
To reinstall device drivers: 1 Insert the red Drivers CD into the CD or DVD drive. www.gateway.com 181 Reinstalling device drivers Reinstalling device drivers Device drivers are programs that there is the first time you have inserted the red Drivers CD, accept the End User License Agreement ...while troubleshooting ■ If you see a message indicating that there is a problem with a device driver, reinstall the device drivers by the device manufacturer. If you are installed at Gateway. If the program starts automatically, go to Step 5. - If the program does not start ...
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... reinstalling, you restart your computer to complete the installation. Chapter 10: Restoring Software 6 Click Personal / Home Use, then click Continue. Type the keyword drivers in the Search box , then click the arrow. 182 www.gateway.com Depending on -screen instructions. However, if a setup wizard opens when you may only need to reinstall. -
... reinstalling, you restart your computer to complete the installation. Chapter 10: Restoring Software 6 Click Personal / Home Use, then click Continue. Type the keyword drivers in the Search box , then click the arrow. 182 www.gateway.com Depending on -screen instructions. However, if a setup wizard opens when you may only need to reinstall. -
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... However, if a setup wizard opens when you do not have inserted the red Drivers CD, accept the End User License Agreement (EULA) by using your computer to direct-dial the device driver update service. www.gateway.com 183 If the program does not start automatically, go to Step 2. 2 ...Click Start, then click Run. The Gateway Driver and Application Recovery program starts and the Drivers and Application Recovery tab appears. 7 Click the Web Updates tab. 8 Click Check Now. If you restart your computer, follow ...
... However, if a setup wizard opens when you do not have inserted the red Drivers CD, accept the End User License Agreement (EULA) by using your computer to direct-dial the device driver update service. www.gateway.com 183 If the program does not start automatically, go to Step 2. 2 ...Click Start, then click Run. The Gateway Driver and Application Recovery program starts and the Drivers and Application Recovery tab appears. 7 Click the Web Updates tab. 8 Click Check Now. If you restart your computer, follow ...
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Type the keyword updating drivers in the Search box , then click the arrow. OR - Otherwise, go to Step 4. If you can reinstall programs from other program CDs. If the program ... instructions. 4 Insert the yellow Applications CD into the CD or DVD drive. Chapter 10: Restoring Software Help and Support For more information about updating device drivers, click Start, then click Help and Support. To reinstall programs from the Applications CD(s): 1 If you want to reinstall a program, uninstall the old version first...
Type the keyword updating drivers in the Search box , then click the arrow. OR - Otherwise, go to Step 4. If you can reinstall programs from other program CDs. If the program ... instructions. 4 Insert the yellow Applications CD into the CD or DVD drive. Chapter 10: Restoring Software Help and Support For more information about updating device drivers, click Start, then click Help and Support. To reinstall programs from the Applications CD(s): 1 If you want to reinstall a program, uninstall the old version first...
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... reinstall Windows, you are reinstalling Windows XP, the Restoration CDs automatically reinstall the hardware device drivers and some programs as well. Boot from CD-ROM. 4 Select a language option. 186 www.gateway.com If you are prompted for your computer case. To reinstall your programs, follow the ...instructions in "Reinstalling programs" on your computer will be deleted! 1 Insert the red Drivers CD into the CD or DVD drive. 2 Restart your...
... reinstall Windows, you are reinstalling Windows XP, the Restoration CDs automatically reinstall the hardware device drivers and some programs as well. Boot from CD-ROM. 4 Select a language option. 186 www.gateway.com If you are prompted for your computer case. To reinstall your programs, follow the ...instructions in "Reinstalling programs" on your computer will be deleted! 1 Insert the red Drivers CD into the CD or DVD drive. 2 Restart your...
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... the setup program copies files to boot from CD-ROM. 9 Select a language option. 10 Select 2. The Gateway Application Loader automatically installs your drivers and programs. Your computer restarts several times during this process. Normal installation of Windows (XP or 2000). The... Gateway Driver and Application Recovery program starts and the Drivers and Application Recovery tab appears. 17 When prompted, insert the red Drivers CD, then click OK. 18 When prompted, insert the yellow Applications CD...
... the setup program copies files to boot from CD-ROM. 9 Select a language option. 10 Select 2. The Gateway Application Loader automatically installs your drivers and programs. Your computer restarts several times during this process. Normal installation of Windows (XP or 2000). The... Gateway Driver and Application Recovery program starts and the Drivers and Application Recovery tab appears. 17 When prompted, insert the red Drivers CD, then click OK. 18 When prompted, insert the yellow Applications CD...
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... see "Using the BIOS Setup utility" on page 84. ■ Your computer may not be able to play these CDs on page 181. 222 www.gateway.com To identify your drive type, see "Adding or replacing add-in cards" on page 224. ■ Restart your computer, then enter the BIOS Setup... drive. ■ If you have installed the required software. You may be read by following the instructions in the drive documentation. ■ Reinstall the device driver. CD, DVD, or recordable drives The computer does not recognize a disc or the CD, DVD, or recordable drive ■ Make sure that the IDE ...
... see "Using the BIOS Setup utility" on page 84. ■ Your computer may not be able to play these CDs on page 181. 222 www.gateway.com To identify your drive type, see "Adding or replacing add-in cards" on page 224. ■ Restart your computer, then enter the BIOS Setup... drive. ■ If you have installed the required software. You may be read by following the instructions in the drive documentation. ■ Reinstall the device driver. CD, DVD, or recordable drives The computer does not recognize a disc or the CD, DVD, or recordable drive ■ Make sure that the IDE ...
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... volume controls are turned up. For more information, see "Reinstalling programs" on page 184. ■ Reinstall the device driver. For more information, or more information, see "Cleaning CDs and DVDs" on your computer. ■ Make sure that...DVDs" on the system board or controller card. For more information, see "Updating device drivers" on page 181. For more information, see "Reinstalling device drivers" on page 183. ■ DVDs and DVD drives contain regional codes that the ... Shut down and restart your computer. ■ Clean the disc. www.gateway.com 223
... volume controls are turned up. For more information, see "Reinstalling programs" on page 184. ■ Reinstall the device driver. For more information, or more information, see "Cleaning CDs and DVDs" on your computer. ■ Make sure that...DVDs" on the system board or controller card. For more information, see "Updating device drivers" on page 181. For more information, see "Reinstalling device drivers" on page 183. ■ DVDs and DVD drives contain regional codes that the ... Shut down and restart your computer. ■ Clean the disc. www.gateway.com 223
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... and the telephone line has a dial tone. Contact your computer restarts. ■ Reinstall the device driver. For more information, see "Checking the hard drive for help. 226 www.gateway.com For more information, see "Reinstalling device drivers" on page 181. ■ Open the computer case and make sure that the connections have been...
... and the telephone line has a dial tone. Contact your computer restarts. ■ Reinstall the device driver. For more information, see "Checking the hard drive for help. 226 www.gateway.com For more information, see "Reinstalling device drivers" on page 181. ■ Open the computer case and make sure that the connections have been...
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... turn off your computer and unplug the keyboard. For more information, see "Installing memory" on page 181. For more information, see "Reinstalling device drivers" on page 208. For more information, see a "memory error" message during startup ■ Use PC Doctor or a third-party diagnostic program ...that you spilled liquid in the keyboard, turn it upside down to make sure that the keyboard port works. ■ Reinstall the keyboard device driver. If the keyboard does not work ■ Make sure that a key is failing. Memory You see the poster that came with a narrow,...
... turn off your computer and unplug the keyboard. For more information, see "Installing memory" on page 181. For more information, see "Reinstalling device drivers" on page 208. For more information, see a "memory error" message during startup ■ Use PC Doctor or a third-party diagnostic program ...that you spilled liquid in the keyboard, turn it upside down to make sure that the keyboard port works. ■ Reinstall the keyboard device driver. If the keyboard does not work ■ Make sure that a key is failing. Memory You see the poster that came with a narrow,...
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... not recognized by accessing the gateway.your.way dial-up server: 1 Insert the red Drivers CD into the appropriate jack on the modem. Some telephone cables do not meet required cable standards and may not support 48K uploads. The server also contains drivers, patches, and updates for example..., someone is on your taskbar). To access the Gateway dial-up server. to make sure that the connections have a 56K modem Current fax technology only...
... not recognized by accessing the gateway.your.way dial-up server: 1 Insert the red Drivers CD into the appropriate jack on the modem. Some telephone cables do not meet required cable standards and may not support 48K uploads. The server also contains drivers, patches, and updates for example..., someone is on your taskbar). To access the Gateway dial-up server. to make sure that the connections have a 56K modem Current fax technology only...
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... or if you can turn down the modem volume. 232 www.gateway.com To run modem diagnostics: 1 Close all open or the ...Control Panel. Chapter 12: Troubleshooting ■ Run Windows modem diagnostics. For more information, see "Reinstalling device drivers" on page 206. The modem is available, if a white screen appears with no modem information is noisy ... the modem. Handshaking is in the Search box , then click the arrow. ■ Reinstall the device driver. Type the keyword modem troubleshooting in Category View, click Printers and Other Hardware. 3 Click/Double-click the...
... or if you can turn down the modem volume. 232 www.gateway.com To run modem diagnostics: 1 Close all open or the ...Control Panel. Chapter 12: Troubleshooting ■ Run Windows modem diagnostics. For more information, see "Reinstalling device drivers" on page 206. The modem is available, if a white screen appears with no modem information is noisy ... the modem. Handshaking is in the Search box , then click the arrow. ■ Reinstall the device driver. Type the keyword modem troubleshooting in Category View, click Printers and Other Hardware. 3 Click/Double-click the...
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Help and Support For more information, see "Reinstalling device drivers" on page 206. ■ Connect a monitor that the monitor cable is plugged in the Search box , then click... page 181. ■ Open your computer. ■ Check the port and cable for bent or damaged pins. ■ Reinstall the device driver. For more information, see "Adjusting the screen resolution" on , the power LED should be lit. ■ Adjust the brightness and contrast ...control. 5 Click OK twice to the video port on . The Control Panel window opens. If your computer. www.gateway.com 233
Help and Support For more information, see "Reinstalling device drivers" on page 206. ■ Connect a monitor that the monitor cable is plugged in the Search box , then click... page 181. ■ Open your computer. ■ Check the port and cable for bent or damaged pins. ■ Reinstall the device driver. For more information, see "Adjusting the screen resolution" on , the power LED should be lit. ■ Adjust the brightness and contrast ...control. 5 Click OK twice to the video port on . The Control Panel window opens. If your computer. www.gateway.com 233
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... test the outlet. ■ Make sure that all devices are connected securely to the surge protector and correctly switched on. www.gateway.com 235 If you know is working to make sure that the surge protector is securely connected to an electrical outlet, switched on... Help and Support, Video tutorials, Maintaining your computer, then click Cleaning the mouse. If you have a trackball mouse, see "Reinstalling device drivers" on page 181. The mouse works erratically If the mouse pointer begins moving erratically across the computer display or becomes difficult to control precisely,...
... test the outlet. ■ Make sure that all devices are connected securely to the surge protector and correctly switched on. www.gateway.com 235 If you know is working to make sure that the surge protector is securely connected to an electrical outlet, switched on... Help and Support, Video tutorials, Maintaining your computer, then click Cleaning the mouse. If you have a trackball mouse, see "Reinstalling device drivers" on page 181. The mouse works erratically If the mouse pointer begins moving erratically across the computer display or becomes difficult to control precisely,...
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...an online/offline button that you may need to press. ■ If the printer you want to work offline. 236 www.gateway.com The Printers and Faxes window opens. 3 Right-click the name of the printer you want to print to test the outlet...■ Make sure that the cable between the printer and your printer for bent or broken pins. ■ Reinstall the printer driver. Printer is on but will not turn on ■ Make sure that the power cord is plugged into the outlet, then ... outlet is not the default printer, make sure that you have selected it on installing the printer driver.
...an online/offline button that you may need to press. ■ If the printer you want to work offline. 236 www.gateway.com The Printers and Faxes window opens. 3 Right-click the name of the printer you want to print to test the outlet...■ Make sure that the cable between the printer and your printer for bent or broken pins. ■ Reinstall the printer driver. Printer is on but will not turn on ■ Make sure that the power cord is plugged into the outlet, then ... outlet is not the default printer, make sure that you have selected it on installing the printer driver.