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...Display Problems 133 If the display is blank 133 If the display is difficult to read 134 If only part of the display is readable 135 Drivers 135 What Is a Driver 135 Identifying Drivers 136 Reinstalling Drivers and Utilities 136 Troubleshooting Software and Hardware Problems in the Microsoft® Windows® XP... and Microsoft Windows Vista™ Operating Systems 139 Restoring Your Operating System 140 Using Microsoft Windows System Restore . . . . 141 Starting System Restore 141 Using Dell™ PC Restore and Dell Factory...
...Display Problems 133 If the display is blank 133 If the display is difficult to read 134 If only part of the display is readable 135 Drivers 135 What Is a Driver 135 Identifying Drivers 136 Reinstalling Drivers and Utilities 136 Troubleshooting Software and Hardware Problems in the Microsoft® Windows® XP... and Microsoft Windows Vista™ Operating Systems 139 Restoring Your Operating System 140 Using Microsoft Windows System Restore . . . . 141 Starting System Restore 141 Using Dell™ PC Restore and Dell Factory...
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Windows XP 1 Click the Start button, point to Settings, and then click Control Panel. 2 Double-click Display and click the Settings tab. 3 Click Advanced. 4 Click the tab for your computer, see the Windows Help and Support Center. NOTE: ...cable into the audio input connectors on your computer information and diagnose problems. Then, under My Computer Information, select Hardware. 5 In the display devices section, select the appropriate option for using either a single display or multiple displays, ensuring that the display options appear correctly, connect the TV to the computer before you ...
Windows XP 1 Click the Start button, point to Settings, and then click Control Panel. 2 Double-click Display and click the Settings tab. 3 Click Advanced. 4 Click the tab for your computer, see the Windows Help and Support Center. NOTE: ...cable into the audio input connectors on your computer information and diagnose problems. Then, under My Computer Information, select Hardware. 5 In the display devices section, select the appropriate option for using either a single display or multiple displays, ensuring that the display options appear correctly, connect the TV to the computer before you ...
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The Display Properties window appears. 3 Click Advanced. 4 Click the tab for your selection. 84 Using Multimedia Windows Vista 1 Click the Windows Vista Start button click Appearance and .... Under Pick a Task, click Use Tools to view your computer information and diagnose problems. Then, under My Computer Information, select Hardware. 5 In the display devices section, select the appropriate option for using either a single display or multiple displays, ensuring that the display settings are correct for your computer, see the Windows Help and Support Center...
The Display Properties window appears. 3 Click Advanced. 4 Click the tab for your selection. 84 Using Multimedia Windows Vista 1 Click the Windows Vista Start button click Appearance and .... Under Pick a Task, click Use Tools to view your computer information and diagnose problems. Then, under My Computer Information, select Hardware. 5 In the display devices section, select the appropriate option for using either a single display or multiple displays, ensuring that the display settings are correct for your computer, see the Windows Help and Support Center...
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... is active (see "Drivers and Utilities Media" on Dell computers. NOTE: The Dell Diagnostics only operate on page 13). Enter system setup, review your computer. Dell Diagnostics CAUTION: Before you want to test displays in "Lockups and Software Problems" on page 180). Troubleshooting Dell Technical Update Service The Dell Technical Update service provides proactive e-mail notification of...
... is active (see "Drivers and Utilities Media" on Dell computers. NOTE: The Dell Diagnostics only operate on page 13). Enter system setup, review your computer. Dell Diagnostics CAUTION: Before you want to test displays in "Lockups and Software Problems" on page 180). Troubleshooting Dell Technical Update Service The Dell Technical Update service provides proactive e-mail notification of...
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... hardware configuration for your computer. Displays error conditions encountered, error codes, and the problem description. Describes the test and any error conditions encountered. This utility provides self-support information, software updates, and health scans for the selected device. Dell Support Utility The Dell Support Utility is customized for all devices from the Custom Test...
... hardware configuration for your computer. Displays error conditions encountered, error codes, and the problem description. Describes the test and any error conditions encountered. This utility provides self-support information, software updates, and health scans for the selected device. Dell Support Utility The Dell Support Utility is customized for all devices from the Custom Test...
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...the computer. If you may have a defective external keyboard. Contact Dell (see "Dell Diagnostics" on page 170). Run the PC-AT Compatible Keyboards tests in the Dell Diagnostics (see "Contacting Dell" on page 107). Shut down the computer, wait 1 minute,...appear on the display. If you cannot verify these steps, you attach an external keyboard, the integrated keyboard remains fully functional. C H E C K T H E K E Y B O A R D C A B L E - If the tests indicate a defective external keyboard, contact Dell (see "Contacting Dell" on the display. External Keyboard problems NOTE: When you...
...the computer. If you may have a defective external keyboard. Contact Dell (see "Dell Diagnostics" on page 170). Run the PC-AT Compatible Keyboards tests in the Dell Diagnostics (see "Contacting Dell" on page 107). Shut down the computer, wait 1 minute,...appear on the display. If you cannot verify these steps, you attach an external keyboard, the integrated keyboard remains fully functional. C H E C K T H E K E Y B O A R D C A B L E - If the tests indicate a defective external keyboard, contact Dell (see "Contacting Dell" on the display. External Keyboard problems NOTE: When you...
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... keyboard or moving your mouse, press and hold the power button for at least 8 to perform an operating system shutdown. C H E C K T H E S O F T W A R E D O C U M E N T A T I C K E Y P A D - Lockups and Software Problems CAUTION: Before you are displayed instead of the procedures in this section, follow the safety instructions in its documentation or on a floppy disk or CD. The computer stops...
... keyboard or moving your mouse, press and hold the power button for at least 8 to perform an operating system shutdown. C H E C K T H E S O F T W A R E D O C U M E N T A T I C K E Y P A D - Lockups and Software Problems CAUTION: Before you are displayed instead of the procedures in this section, follow the safety instructions in its documentation or on a floppy disk or CD. The computer stops...
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... THE PRINTER CABLE CONNECTIONS - • See the printer documentation for your printer, contact the printer's manufacturer. If the computer power light turns on, but the display remains blank, reinstall the memory modules (see "Memory" on page 52. Troubleshooting 129 C O N N E C T T H E C O M ..., and extension cables to the printer and the computer. EL I M I N A T E P O S S I B L E I O N - Printer Problems Fill out the "Diagnostics Checklist" on . NOTE: If you need technical assistance for cable connection information. • Ensure that the printer cables are securely connected...
... THE PRINTER CABLE CONNECTIONS - • See the printer documentation for your printer, contact the printer's manufacturer. If the computer power light turns on, but the display remains blank, reinstall the memory modules (see "Memory" on page 52. Troubleshooting 129 C O N N E C T T H E C O M ..., and extension cables to the printer and the computer. EL I M I N A T E P O S S I B L E I O N - Printer Problems Fill out the "Diagnostics Checklist" on . NOTE: If you need technical assistance for cable connection information. • Ensure that the printer cables are securely connected...
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... instructions in the "Dell Diagnostics" on page 136. TEST THE M O U S E C O N T R O L L E R - See "Reinstalling Drivers and Utilities" on page 107. If the display is on. CHECK THE AC ADAPTER - C H E C K T H E S YS T E M S E T U P P R O G R A M S E T T I V E R - CHECK THE BATTERY - TO VERIFY THAT THE PROBLEM IS WITH THE MOUSE...the battery charge may be depleted. CAUTION: Before you attach an external monitor to your computer. Video and Display Problems Fill out the "Diagnostics Checklist" on the computer. Ensure that you begin any setting adjustments). If you...
... instructions in the "Dell Diagnostics" on page 136. TEST THE M O U S E C O N T R O L L E R - See "Reinstalling Drivers and Utilities" on page 107. If the display is on. CHECK THE AC ADAPTER - C H E C K T H E S YS T E M S E T U P P R O G R A M S E T T I V E R - CHECK THE BATTERY - TO VERIFY THAT THE PROBLEM IS WITH THE MOUSE...the battery charge may be depleted. CAUTION: Before you attach an external monitor to your computer. Video and Display Problems Fill out the "Diagnostics Checklist" on the computer. Ensure that you begin any setting adjustments). If you...
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.... 3 Try different settings for the keyword sleep in the "Dell Diagnostics" on page 107, then contact Dell (see "Error Messages" on page 115. 134 Troubleshooting Windows XP 1 Click Start→Control Panel→Appearance and Themes. 2 Click the area you still have a display problem, but the display is attached to an external monitor, press to switch...
.... 3 Try different settings for the keyword sleep in the "Dell Diagnostics" on page 107, then contact Dell (see "Error Messages" on page 115. 134 Troubleshooting Windows XP 1 Click Start→Control Panel→Appearance and Themes. 2 Click the area you still have a display problem, but the display is attached to an external monitor, press to switch...
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... or System Restore (see "Restoring Your Operating System" on page 140) does not resolve the problem, reinstall the driver from your Drivers and Utilities media. 1 With the Windows desktop displayed, insert your administrator to enter the Device Manager. 3 Right-click the device for which the ...new driver was installed and click Properties. 4 Click the Drivers tab→Roll Back Driver. If Device Driver Rollback does not resolve the problem, use your Drivers ...
... or System Restore (see "Restoring Your Operating System" on page 140) does not resolve the problem, reinstall the driver from your Drivers and Utilities media. 1 With the Windows desktop displayed, insert your administrator to enter the Device Manager. 3 Right-click the device for which the ...new driver was installed and click Properties. 4 Click the Drivers tab→Roll Back Driver. If Device Driver Rollback does not resolve the problem, use your Drivers ...
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...point on self-test - Plug and Play provides automatic installation, configuration, and compatibility with a software package or hardware product. power-on a display screen. A type of the computer to as memory, hard drives, and video. pre-boot execution environment - A method of independent disks ... down . Glossary 195 PIO - Plug-and-Play - The ability of connector for program instructions and data. POST - If no problems are arranged in RAM is expressed as part of pixels up . processor - readme file - Diagnostics programs, loaded automatically by the number...
...point on self-test - Plug and Play provides automatic installation, configuration, and compatibility with a software package or hardware product. power-on a display screen. A type of the computer to as memory, hard drives, and video. pre-boot execution environment - A method of independent disks ... down . Glossary 195 PIO - Plug-and-Play - The ability of connector for program instructions and data. POST - If no problems are arranged in RAM is expressed as part of pixels up . processor - readme file - Diagnostics programs, loaded automatically by the number...
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... clock reset - A jumper on the system board of the electromagnetic frequency spectrum and are recharged (sometimes also referred to by a printer or displayed on the SCSI controller bus. SATA - small computer system interface - SDRAM - serial connector - The higher the resolution, the sharper the image...to the original SCSI parallel architecture). The sharpness and clarity of DRAM that checks files, folders, and the hard disk's surface for troubleshooting problems. S SAS - serial attached SCSI - RTC - SCSI - A type of an image produced by the computer. real time clock -...
... clock reset - A jumper on the system board of the electromagnetic frequency spectrum and are recharged (sometimes also referred to by a printer or displayed on the SCSI controller bus. SATA - small computer system interface - SDRAM - serial connector - The higher the resolution, the sharper the image...to the original SCSI parallel architecture). The sharpness and clarity of DRAM that checks files, folders, and the hard disk's surface for troubleshooting problems. S SAS - serial attached SCSI - RTC - SCSI - A type of an image produced by the computer. real time clock -...
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..., 107 starting from the Drivers and Utilities media, 109 starting from your hard drive, 108 Dell MediaDirect about, 23 problems, 124 Dell support site, 15 DellConnect, 166 device latch release description, 31 device status lights description, 21 diagnostics Dell, 107 display adjusting brightness, 39 description, 20 resolution, 41 switching the video image, 39 documentation End...
..., 107 starting from the Drivers and Utilities media, 109 starting from your hard drive, 108 Dell MediaDirect about, 23 problems, 124 Dell support site, 15 DellConnect, 166 device latch release description, 31 device status lights description, 21 diagnostics Dell, 107 display adjusting brightness, 39 description, 20 resolution, 41 switching the video image, 39 documentation End...
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...display N network Mobile Broadband (WWAN), 126 problems, 126 network connector description, 30 O operating system reinstalling Windows Vista, 141 P PC Restore, 143 phone numbers, 170 power line conditioners problems, 128 protection devices surge protectors UPS power button description, 20 power light conditions, 128 printer cable, 35 connecting, 33, 35 problems... 33, 35 USB, 35 problems blue screen, 124 CD drive, 113 CD-RW drive, 113 computer crashes, 123-124 computer does not start up, 123 computer stops responding, 123 conflicts, 139 Dell Diagnostics, 107 Dell MediaDirect, 124 drives, 112 DVD...
...display N network Mobile Broadband (WWAN), 126 problems, 126 network connector description, 30 O operating system reinstalling Windows Vista, 141 P PC Restore, 143 phone numbers, 170 power line conditioners problems, 128 protection devices surge protectors UPS power button description, 20 power light conditions, 128 printer cable, 35 connecting, 33, 35 problems... 33, 35 USB, 35 problems blue screen, 124 CD drive, 113 CD-RW drive, 113 computer crashes, 123-124 computer does not start up, 123 computer stops responding, 123 conflicts, 139 Dell Diagnostics, 107 Dell MediaDirect, 124 drives, 112 DVD...
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See Subscriber Identity Module software conflicts, 139 problems, 124-125 software and hardware incompatibilities, 139 sound problems, 131 volume, 131 speakers description, 22 problems, 131 volume, 131 specifications, 172 spyware, 115, 125 Subscriber Identity Module, 159 support contacting Dell, 170 Index 205 See memory regulatory information, 14 reinstalling Windows Vista, 141 resolution ... software, 123-125 sound and speakers, 131 speakers, 131 spyware, 115, 125 Product Information Guide, 14 Q QuickSet Help, 17 R RAM. See display security cable slot description, 28 Service Tag, 14 SIM.
See Subscriber Identity Module software conflicts, 139 problems, 124-125 software and hardware incompatibilities, 139 sound problems, 131 volume, 131 speakers description, 22 problems, 131 volume, 131 specifications, 172 spyware, 115, 125 Subscriber Identity Module, 159 support contacting Dell, 170 Index 205 See memory regulatory information, 14 reinstalling Windows Vista, 141 resolution ... software, 123-125 sound and speakers, 131 speakers, 131 spyware, 115, 125 Product Information Guide, 14 Q QuickSet Help, 17 R RAM. See display security cable slot description, 28 Service Tag, 14 SIM.