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...hardware or loss of Microsoft Corporation. is subject to avoid the problem. All rights reserved. disclaims any manner whatsoever without notice. © 2004-2005 Dell Inc. A01 www.dell.com | support.dell.com CAUTION: A CAUTION indicates a potential for property damage, ... applicable. Trademarks used in this document is strictly forbidden. Reproduction in any proprietary interest in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, DellNet, PowerConnect, and Axim are registered trademarks ...
...hardware or loss of Microsoft Corporation. is subject to avoid the problem. All rights reserved. disclaims any manner whatsoever without notice. © 2004-2005 Dell Inc. A01 www.dell.com | support.dell.com CAUTION: A CAUTION indicates a potential for property damage, ... applicable. Trademarks used in this document is strictly forbidden. Reproduction in any proprietary interest in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, DellNet, PowerConnect, and Axim are registered trademarks ...
Owner's Manual
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...-Threading 35 Overclocking 35 PCI Express Cards 36 3 Solving Problems Troubleshooting Tips 37 Battery Problems 37 Drive Problems 37 CD and DVD drive problems 38 Hard drive problems 39 E-Mail, Modem, and Internet Problems 39 Error Messages 40 IEEE 1394 Device Problems 41 Keyboard Problems 41 Lockups and Software Problems 42 The computer does not start up 42 The...
...-Threading 35 Overclocking 35 PCI Express Cards 36 3 Solving Problems Troubleshooting Tips 37 Battery Problems 37 Drive Problems 37 CD and DVD drive problems 38 Hard drive problems 39 E-Mail, Modem, and Internet Problems 39 Error Messages 40 IEEE 1394 Device Problems 41 Keyboard Problems 41 Lockups and Software Problems 42 The computer does not start up 42 The...
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...speakers 48 No sound from headphones 49 Video and Monitor Problems 50 If the screen is blank 50 If the screen is difficult to read 50 4 Advanced Troubleshooting Diagnostic Lights 53 Dell Diagnostics 56 When to Use the Dell Diagnostics 56 Drivers 59 What Is a Driver 59 ...Identifying Drivers 59 Reinstalling Drivers 60 Using Microsoft® Windows® XP System Restore 61 Creating a Restore Point 62 Restoring the ...
...speakers 48 No sound from headphones 49 Video and Monitor Problems 50 If the screen is blank 50 If the screen is difficult to read 50 4 Advanced Troubleshooting Diagnostic Lights 53 Dell Diagnostics 56 When to Use the Dell Diagnostics 56 Drivers 59 What Is a Driver 59 ...Identifying Drivers 59 Reinstalling Drivers 60 Using Microsoft® Windows® XP System Restore 61 Creating a Restore Point 62 Restoring the ...
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...9 only) • Additional documentation, tools, troubleshooting information, and links to access Dell Support on your CD to provide last-minute updates about setting up my computer • How to troubleshoot and solve problems • How to remove and install parts • Technical specifications • How ...to reinstall drivers (see page 60), run the Dell Diagnostics (see page 56), or access your computer. You can use...
...9 only) • Additional documentation, tools, troubleshooting information, and links to access Dell Support on your CD to provide last-minute updates about setting up my computer • How to troubleshoot and solve problems • How to remove and install parts • Technical specifications • How ...to reinstall drivers (see page 60), run the Dell Diagnostics (see page 56), or access your computer. You can use...
Owner's Manual
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...and repair information • Downloads - Operating System CD The operating system is already installed on the operating system you reinstall your problem. 4 Follow the instructions on page 64. Computer documentation, product specifications, and white papers Windows Help and Support Center 1 Click ... information for components, such as a modem) • How to reinstall my operating system Find it Here Dell Support Website - See "Reinstalling Microsoft® Windows® XP" on the screen. Finding Information 11 What Are You Looking For? • Latest drivers for my computer...
...and repair information • Downloads - Operating System CD The operating system is already installed on the operating system you reinstall your problem. 4 Follow the instructions on page 64. Computer documentation, product specifications, and white papers Windows Help and Support Center 1 Click ... information for components, such as a modem) • How to reinstall my operating system Find it Here Dell Support Website - See "Reinstalling Microsoft® Windows® XP" on the screen. Finding Information 11 What Are You Looking For? • Latest drivers for my computer...
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... you have inserted your computer hard drive. After you create a DVD+R disc, you may not read DVD-RAM media. The DVD-writable drives installed in Dell™ computers will need to erase, rewrite, or update the information on your source CD or DVD and click Copy. In addition, chimerically available DVD..., select the drive into which you have one CD or DVD drive, ensure that you have a DVD/CD-RW combo drive and you experience recording problems, check for more information). Use blank CD-Rs to that disc later. Use blank CD-RWs to write to CDs or to erase, rewrite, or...
... you have inserted your computer hard drive. After you create a DVD+R disc, you may not read DVD-RAM media. The DVD-writable drives installed in Dell™ computers will need to erase, rewrite, or update the information on your source CD or DVD and click Copy. In addition, chimerically available DVD..., select the drive into which you have one CD or DVD drive, ensure that you have a DVD/CD-RW combo drive and you experience recording problems, check for more information). Use blank CD-Rs to that disc later. Use blank CD-RWs to write to CDs or to erase, rewrite, or...
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..., and then select a timeout from the corresponding drop-down menu and click OK. To recover, press any key on the Hibernate tab. To avoid this problem, always set the hard drive (hard disk) to : • Place the power options icon in the Turn off monitor, Turn off the computer. To program...
..., and then select a timeout from the corresponding drop-down menu and click OK. To recover, press any key on the Hibernate tab. To avoid this problem, always set the hard drive (hard disk) to : • Place the power options icon in the Turn off monitor, Turn off the computer. To program...
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...; If a peripheral device does not work properly, contact Dell (see the program's documentation. Viruses can sometimes prevent Windows from recognizing the drive. This message may help technical support personnel diagnose and fix the problem(s). Discard used batteries according to the manufacturer's instructions. R... S U R E T H A T M I C R O S O F T ® W I N D O W S ® R E C O G N I Z E S T H E D R I V E - Drive Problems CAUTION: Before you have to repeatedly reset time and date information after turning on the screen, write down the exact message. If an error message...
...; If a peripheral device does not work properly, contact Dell (see the program's documentation. Viruses can sometimes prevent Windows from recognizing the drive. This message may help technical support personnel diagnose and fix the problem(s). Discard used batteries according to the manufacturer's instructions. R... S U R E T H A T M I C R O S O F T ® W I N D O W S ® R E C O G N I Z E S T H E D R I V E - Drive Problems CAUTION: Before you have to repeatedly reset time and date information after turning on the screen, write down the exact message. If an error message...
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.... R W D I C S - For infomration on accessing window Help, see "Windows Help and Support Center" on page 127. www.dell.com | support.dell.com TEST THE DRIVE - • Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is interrupted, ...an error occurs. See "Cleaning Your Computer" on page 11. 38 Solving Problems See page 64. R U N T H E D E L L D I A G N O S T I S C - Try closing all DVD ...
.... R W D I C S - For infomration on accessing window Help, see "Windows Help and Support Center" on page 127. www.dell.com | support.dell.com TEST THE DRIVE - • Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is interrupted, ...an error occurs. See "Cleaning Your Computer" on page 11. 38 Solving Problems See page 64. R U N T H E D E L L D I A G N O S T I S C - Try closing all DVD ...
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... the safety instructions located in length, try a shorter one. R U N T H E M O D E M H E L P E R D I A G N O S T I N G S - E-Mail, Modem, and Internet Problems CAUTION: Before you insert the telephone line connector into the modem. • Disconnect the telephone line from the modem and connect it is not available...to an analog telephone jack only. CHECK THE TELEPHONE LINE CONNECTION - CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK - Hard drive problems RUN CHECK DISK - 1 Click the Start button and click My Computer. 2 Right-click Local Disk C:. 3 Click Properties. 4 Click...
... the safety instructions located in length, try a shorter one. R U N T H E M O D E M H E L P E R D I A G N O S T I N G S - E-Mail, Modem, and Internet Problems CAUTION: Before you insert the telephone line connector into the modem. • Disconnect the telephone line from the modem and connect it is not available...to an analog telephone jack only. CHECK THE TELEPHONE LINE CONNECTION - CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK - Hard drive problems RUN CHECK DISK - 1 Click the Start button and click My Computer. 2 Right-click Local Disk C:. 3 Click Properties. 4 Click...
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... section, follow the safety instructions located in filenames. Insert a disk into the drive and try again. Insert a bootable floppy disk or CD. 40 Solving Problems www.dell.com | support.dell.com VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS - 1 Click the Start button and click Control Panel. 2 Click Printers and Other Hardware. 3 Click...
... section, follow the safety instructions located in filenames. Insert a disk into the drive and try again. Insert a bootable floppy disk or CD. 40 Solving Problems www.dell.com | support.dell.com VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS - 1 Click the Start button and click Control Panel. 2 Click Printers and Other Hardware. 3 Click...
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...E R A T I C E - N O T E N O U G H M E M O R Y O R R E S O U R C E S . Contact Dell (see page 131). I F Y O U H A V E P R O B L E M S W I T H A D E L L I E E E 1 3 9 4 D E V I N G S YS T E M N O T F O U N D - Keyboard Problems CAUTION: Before you want to use . Solving Problems 41 If so, run the program that the keyboard cable is firmly connected to restart your IEEE 1394 device...in this section, follow the safety instructions located in the Product Information Guide. IEEE 1394 Device Problems CAUTION: Before you might have to the computer. • Shut down the computer (see ...
...E R A T I C E - N O T E N O U G H M E M O R Y O R R E S O U R C E S . Contact Dell (see page 131). I F Y O U H A V E P R O B L E M S W I T H A D E L L I E E E 1 3 9 4 D E V I N G S YS T E M N O T F O U N D - Keyboard Problems CAUTION: Before you want to use . Solving Problems 41 If so, run the program that the keyboard cable is firmly connected to restart your IEEE 1394 device...in this section, follow the safety instructions located in the Product Information Guide. IEEE 1394 Device Problems CAUTION: Before you might have to the computer. • Shut down the computer (see ...
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... NOTICE: You might lose data if you are unable to get a response by pressing a key on your keyboard or moving your computer. TU R N T H E C O M P U T E R O F F - www.dell.com | support.dell.com TE S T T H E K E Y B O A R D - R U N T H E H A R D W A R E TR O U B L E S H O O T E R - See page 64. Then restart your mouse, press and hold ... Press simultaneously. 2 Click Applications. 3 Click the program that is no longer responding. 4 Click End Task. 42 Solving Problems Lockups and Software Problems CAUTION: Before you are unable to the computer, and try using the keyboard.
... NOTICE: You might lose data if you are unable to get a response by pressing a key on your keyboard or moving your computer. TU R N T H E C O M P U T E R O F F - www.dell.com | support.dell.com TE S T T H E K E Y B O A R D - R U N T H E H A R D W A R E TR O U B L E S H O O T E R - See page 64. Then restart your mouse, press and hold ... Press simultaneously. 2 Click Applications. 3 Click the program that is no longer responding. 4 Click End Task. 42 Solving Problems Lockups and Software Problems CAUTION: Before you are unable to the computer, and try using the keyboard.
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...Ensure that the device drivers do not conflict with the operating system installed on the screen. BACK UP YOUR FILES IMMEDIATELY Solving Problems 43 Then restart your computer meets the minimum hardware requirements needed to run the software. If necessary, uninstall and then reinstall... mouse, press and hold the power button for an earlier Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD - Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that your computer. A program crashes...
...Ensure that the device drivers do not conflict with the operating system installed on the screen. BACK UP YOUR FILES IMMEDIATELY Solving Problems 43 Then restart your computer meets the minimum hardware requirements needed to run the software. If necessary, uninstall and then reinstall... mouse, press and hold the power button for an earlier Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD - Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that your computer. A program crashes...
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www.dell.com | support.dell.com USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, OR CDS SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE START MENU Memory Problems CAUTION: Before you begin any open files and exit any of the...for damaged or frayed cables. Straighten bent pins. 2 Remove mouse extension cables, if used, and connect the mouse directly to ensure that resolves the problem. • See the software documentation for minimum memory requirements. CHECK THE MOUSE CABLE - 1 Check the cable connector for bent or broken pins ...
www.dell.com | support.dell.com USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, OR CDS SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE START MENU Memory Problems CAUTION: Before you begin any open files and exit any of the...for damaged or frayed cables. Straighten bent pins. 2 Remove mouse extension cables, if used, and connect the mouse directly to ensure that resolves the problem. • See the software documentation for minimum memory requirements. CHECK THE MOUSE CABLE - 1 Check the cable connector for bent or broken pins ...
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... O U S E - CHECK THE MOUSE SETTINGS - 1 Click the Start button, click Control Panel, and then click Printers and Other Hardware. 2 Click Mouse. 3 Try adjusting the settings. Network Problems CAUTION: Before you begin any of the computer and the network jack. C H E C K T H E N E T W O R K L I N G S - Replace the network...arrow keys to highlight Shut down or Turn Off, and then press . 3 After the computer turns off , that indicates no network communication exists. Solving Problems 45 C H E C K T H E N E T W O R K C A B L E C O N N E C T O R - See page 60. R U N T H E H A R D W A R E TR ...
... O U S E - CHECK THE MOUSE SETTINGS - 1 Click the Start button, click Control Panel, and then click Printers and Other Hardware. 2 Click Mouse. 3 Try adjusting the settings. Network Problems CAUTION: Before you begin any of the computer and the network jack. C H E C K T H E N E T W O R K L I N G S - Replace the network...arrow keys to highlight Shut down or Turn Off, and then press . 3 After the computer turns off , that indicates no network communication exists. Solving Problems 45 C H E C K T H E N E T W O R K C A B L E C O N N E C T O R - See page 60. R U N T H E H A R D W A R E TR ...
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... located in standby mode. The computer is in the Product Information Guide. The computer is receiving electrical power, but an internal power problem might be malfunctioning or incorrectly installed. • Remove and then reinstall the memory modules (see page 76). • Remove and ...strip, ensure that the power strip is plugged into an electrical outlet and that the processor power cable is turned on. www.dell.com | support.dell.com Power Problems CAUTION: Before you begin any cards (see page 79). • Remove and then reinstall the graphics card, if applicable (see...
... located in standby mode. The computer is in the Product Information Guide. The computer is receiving electrical power, but an internal power problem might be malfunctioning or incorrectly installed. • Remove and then reinstall the memory modules (see page 76). • Remove and ...strip, ensure that the power strip is plugged into an electrical outlet and that the processor power cable is turned on. www.dell.com | support.dell.com Power Problems CAUTION: Before you begin any cards (see page 79). • Remove and then reinstall the graphics card, if applicable (see...
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...E R D R I O N - ENSURE THAT THE PRINTER IS TURNED ON CHECK THE PRINTER CABLE CONNECTIONS - • See the printer documentation for your scanner, contact the scanner's manufacturer. Printer Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. Solving... Problems 47 See the printer documentation for setup and troubleshooting information. For a parallel printer, ensure ...
...E R D R I O N - ENSURE THAT THE PRINTER IS TURNED ON CHECK THE PRINTER CABLE CONNECTIONS - • See the printer documentation for your scanner, contact the scanner's manufacturer. Printer Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. Solving... Problems 47 See the printer documentation for setup and troubleshooting information. For a parallel printer, ensure ...
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.... If you did not turn the player volume down or off. If your scanner is unlocked if it has a locking tab or button. www.dell.com | support.dell.com U N L O C K T H E S C A N N E R - Ensure that the scanner cables are connected to the scanner and the computer....the setup diagram supplied with the speakers. A D J U S T T H E W I N D O W S V O L U M E C O N T R O L - Sound and Speaker Problems CAUTION: Before you begin any of your scanner is not muted. 48 Solving Problems Click or double-click the speaker icon in the lowerright corner of the procedures in this section, follow the...
.... If you did not turn the player volume down or off. If your scanner is unlocked if it has a locking tab or button. www.dell.com | support.dell.com U N L O C K T H E S C A N N E R - Ensure that the scanner cables are connected to the scanner and the computer....the setup diagram supplied with the speakers. A D J U S T T H E W I N D O W S V O L U M E C O N T R O L - Sound and Speaker Problems CAUTION: Before you begin any of your scanner is not muted. 48 Solving Problems Click or double-click the speaker icon in the lowerright corner of the procedures in this section, follow the...
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... in the lower-right corner of your screen. Ensure that the volume is turned up and that the electrical outlet is not muted. R U N T H E H A R D W A R E TR O U B L E S H O O T E R - Solving Problems 49 Sound from headphones C H E C K T H E H E A D P H O N E C A B L E C O N N E C T I V E R - RUN THE SPEAKER DIAGNOSTICS R E I N S T A L L T H E S O U N D D R I O N - No sound from the speakers is securely inserted into the headphone connector (see page 70). Ensure that...
... in the lower-right corner of your screen. Ensure that the volume is turned up and that the electrical outlet is not muted. R U N T H E H A R D W A R E TR O U B L E S H O O T E R - Solving Problems 49 Sound from headphones C H E C K T H E H E A D P H O N E C A B L E C O N N E C T I V E R - RUN THE SPEAKER DIAGNOSTICS R E I N S T A L L T H E S O U N D D R I O N - No sound from the speakers is securely inserted into the headphone connector (see page 70). Ensure that...