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... may be used in this document is strictly forbidden. Trademarks used in this document to avoid the problem. Information in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, DellNet, and PowerConnect are not applicable. ...Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you purchased a Dell™ n Series computer, any manner whatsoever without notice. © 2006 Dell Inc. NOTICE: A NOTICE indicates either the entities claiming the marks and names or their products...
... may be used in this document is strictly forbidden. Trademarks used in this document to avoid the problem. Information in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, DellNet, and PowerConnect are not applicable. ...Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you purchased a Dell™ n Series computer, any manner whatsoever without notice. © 2006 Dell Inc. NOTICE: A NOTICE indicates either the entities claiming the marks and names or their products...
Owner's Manual
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... QRT feature in the Operating system 36 2 Solving Problems 37 Troubleshooting Tips 37 Battery Problems 37 Drive Problems 38 CD and DVD drive problems 38 Hard drive problems 39 E-Mail, Modem, and Internet Problems 39 Error Messages 41 Media Card Reader Problems 42 Keyboard Problems 42 Lockups and Software Problems 43 The computer does not start up 43 The...
... QRT feature in the Operating system 36 2 Solving Problems 37 Troubleshooting Tips 37 Battery Problems 37 Drive Problems 38 CD and DVD drive problems 38 Hard drive problems 39 E-Mail, Modem, and Internet Problems 39 Error Messages 41 Media Card Reader Problems 42 Keyboard Problems 42 Lockups and Software Problems 43 The computer does not start up 43 The...
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... from speakers 49 No sound from headphones 50 Video and Monitor Problems 50 If the screen is blank 50 If the screen is difficult to read 51 3 Troubleshooting Tools 53 Diagnostic Lights 53 Dell Diagnostics 56 Dell Diagnostics Main Menu 56 Drivers 57 What Is a Driver 57... Identifying Drivers 58 Reinstalling Drivers 58 Resolving Software and Hardware Incompatibilities 59 Restoring Your Operating System 59 Using Microsoft Windows XP System Restore 60 Using Dell PC Restore by Symantec 61 4 Removing and Installing Parts 63 Before You Begin 63 Recommended Tools 63 Turn Off Your ...
... from speakers 49 No sound from headphones 50 Video and Monitor Problems 50 If the screen is blank 50 If the screen is difficult to read 51 3 Troubleshooting Tools 53 Diagnostic Lights 53 Dell Diagnostics 56 Dell Diagnostics Main Menu 56 Drivers 57 What Is a Driver 57... Identifying Drivers 58 Reinstalling Drivers 58 Resolving Software and Hardware Incompatibilities 59 Restoring Your Operating System 59 Using Microsoft Windows XP System Restore 60 Using Dell PC Restore by Symantec 61 4 Removing and Installing Parts 63 Before You Begin 63 Recommended Tools 63 Turn Off Your ...
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What Are You Looking For? • How to use Windows XP • Documentation for my computer • Documentation for devices (such as a modem) Find it Here Windows Help and Support Center 1 Click the Start button and click Help and Support. 2 Type a word or phrase that describes your problem and click the arrow icon. 3 Click the topic that describes your problem. 4 Follow the instructions on the screen. 12 Finding Information
What Are You Looking For? • How to use Windows XP • Documentation for my computer • Documentation for devices (such as a modem) Find it Here Windows Help and Support Center 1 Click the Start button and click Help and Support. 2 Type a word or phrase that describes your problem and click the arrow icon. 3 Click the topic that describes your problem. 4 Follow the instructions on the screen. 12 Finding Information
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...?, and then click Next. 7 Use the setup information provided by your ISP to complete the setup. If you are having problems connecting to the Internet, see "E-Mail, Modem, and Internet Problems" on your computer and to the telephone wall jack before you set up connection, connect a telephone line to the modem connector...
...?, and then click Next. 7 Use the setup information provided by your ISP to complete the setup. If you are having problems connecting to the Internet, see "E-Mail, Modem, and Internet Problems" on your computer and to the telephone wall jack before you set up connection, connect a telephone line to the modem connector...
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Copying CDs and DVDs NOTE: Ensure that you experience recording problems, check for other purposes, such as creating music CDs from audio...Pick a task..., click Change the screen resolution. 4 In the Display Properties window, click and drag the bar in Dell™ computers can also use Sonic DigitalMedia for available software patches on your computer or backing up important data. You ...click Disc Copy. 18 Setting Up and Using Your Computer NOTE: The types of CD or DVD drives offered by Dell may not read DVD+/-R, DVD+/-RW and DVD+R DL (dual layer) media, but cannot write to 800 by ...
Copying CDs and DVDs NOTE: Ensure that you experience recording problems, check for other purposes, such as creating music CDs from audio...Pick a task..., click Change the screen resolution. 4 In the Display Properties window, click and drag the bar in Dell™ computers can also use Sonic DigitalMedia for available software patches on your computer or backing up important data. You ...click Disc Copy. 18 Setting Up and Using Your Computer NOTE: The types of CD or DVD drives offered by Dell may not read DVD+/-R, DVD+/-RW and DVD+R DL (dual layer) media, but cannot write to 800 by ...
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... you want to use your computer to time-out before the monitor does, your computer with minimal power conservation. • Max Battery - To avoid this problem, always set the hard drive (hard disk) to run without interruption (using no power conservation. • Home/Office Desk - Power Schemes Tab Each standard power...
... you want to use your computer to time-out before the monitor does, your computer with minimal power conservation. • Max Battery - To avoid this problem, always set the hard drive (hard disk) to run without interruption (using no power conservation. • Home/Office Desk - Power Schemes Tab Each standard power...
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...previous SATA operation settings and retry booting into your computer: • If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed. • If a peripheral device does not work properly, ...contact Dell (see page 106). This message may help technical support personnel diagnose and fix the problem(s). • If an error message occurs in a program, see the program's documentation. • ...
...previous SATA operation settings and retry booting into your computer: • If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed. • If a peripheral device does not work properly, ...contact Dell (see page 106). This message may help technical support personnel diagnose and fix the problem(s). • If an error message occurs in a program, see the program's documentation. • ...
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...not muted by clicking the slidebar and dragging it up. • Ensure that are checked. See "Sound and Speaker Problems" on page 49. 38 Solving Problems TEST THE DRIVE - • Insert another floppy, CD, or DVD to check for and remove viruses. See page... WINDOWS VOLUME CONTROL - • Click the speaker icon in the drive or the CD or DVD. C H E C K T H E S P E A K E R S A N D S U B W O O F E R - Drive Problems CAUTION: Before you begin any boxes that the sound is defective. • Insert a bootable floppy and restart the computer. Viruses can sometimes prevent Windows from...
...not muted by clicking the slidebar and dragging it up. • Ensure that are checked. See "Sound and Speaker Problems" on page 49. 38 Solving Problems TEST THE DRIVE - • Insert another floppy, CD, or DVD to check for and remove viruses. See page... WINDOWS VOLUME CONTROL - • Click the speaker icon in the drive or the CD or DVD. C H E C K T H E S P E A K E R S A N D S U B W O O F E R - Drive Problems CAUTION: Before you begin any boxes that the sound is defective. • Insert a bootable floppy and restart the computer. Viruses can sometimes prevent Windows from...
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... A N D B Y M O D E I N W I N D O W S B E F O R E W R I T I S C - Try closing all programs before you write to an analog telephone jack only. Hard drive problems RUN CHECK DISK - 1 Click the Start button and click My Computer. 2 Right-click Local Disk C:. 3 Click Properties. 4 Click the Tools tab. 5 Under Error-checking, click...W D I N G T O A C D / D V D - If you begin any of data when writing. E-Mail, Modem, and Internet Problems CAUTION: Before you cannot open your e-mail attachments: 1 In Outlook Express, click Tools, click Options, and then click Security. 2 Click Do not allow ...
... A N D B Y M O D E I N W I N D O W S B E F O R E W R I T I S C - Try closing all programs before you write to an analog telephone jack only. Hard drive problems RUN CHECK DISK - 1 Click the Start button and click My Computer. 2 Right-click Local Disk C:. 3 Click Properties. 4 Click the Tools tab. 5 Under Error-checking, click...W D I N G T O A C D / D V D - If you begin any of data when writing. E-Mail, Modem, and Internet Problems CAUTION: Before you cannot open your e-mail attachments: 1 In Outlook Express, click Tools, click Options, and then click Security. 2 Click Do not allow ...
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... File. CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK - Click the Start button, point to a telephone. Listen for your Internet service provider. 40 Solving Problems R U N T H E M O D E M H E L P E R D I A G N O S T I N T E R N E T - For help, contact your modem. 6 Click Properties, click the Diagnostics tab, and...into the modem. • Disconnect the telephone line from the modem and connect it and connect to identify and resolve modem problems. (Modem Helper is operating properly. If you are using a line that you have subscribed to the telephone wall jack. ...
... File. CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK - Click the Start button, point to a telephone. Listen for your Internet service provider. 40 Solving Problems R U N T H E M O D E M H E L P E R D I A G N O S T I N T E R N E T - For help, contact your modem. 6 Click Properties, click the Diagnostics tab, and...into the modem. • Disconnect the telephone line from the modem and connect it and connect to identify and resolve modem problems. (Modem Helper is operating properly. If you are using a line that you have subscribed to the telephone wall jack. ...
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... open the program that was running when the message appeared. C L O S E S O M E P R O G R A M S A N D T R Y A G A I R E D . A R E Q U I N - S YS T E M D I N G C H A R A C T E R S Do not use . A F I L E N A M E C A N N O T C O N T A I N A N Y O F T H E F O L L O W I S K E R R O R - I N S E R T B O O T A B L E M E D I B L E . Contact Dell (see the documentation for installation instructions. Insert a bootable floppy or CD. d r i v e l e t t e r : \ I S N O T A C C E S S I A - Solving Problems 41 Close all windows and open is not listed, see page 126). If so, run...
... open the program that was running when the message appeared. C L O S E S O M E P R O G R A M S A N D T R Y A G A I R E D . A R E Q U I N - S YS T E M D I N G C H A R A C T E R S Do not use . A F I L E N A M E C A N N O T C O N T A I N A N Y O F T H E F O L L O W I S K E R R O R - I N S E R T B O O T A B L E M E D I B L E . Contact Dell (see the documentation for installation instructions. Insert a bootable floppy or CD. d r i v e l e t t e r : \ I S N O T A C C E S S I A - Solving Problems 41 Close all windows and open is not listed, see page 126). If so, run...
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Media Card Reader Problems N O D R I V E L E T T E R I S A S S I S A B L E D - There is a FlexBay disable option in the BIOS setup that appears only when the FlexBay device is mapped to a network drive, Windows XP does not automatically assign a drive letter to insert media. If the next logical drive... the Disk Management option. 3 Right-click the corresponding drive letter in the system. Connect a properly working keyboard to the computer. See page 60. 42 Solving Problems F L E X B A Y D E V I C E I S D I G N E D - If you attempt to access the Media Card Reader when no media is ...
Media Card Reader Problems N O D R I V E L E T T E R I S A S S I S A B L E D - There is a FlexBay disable option in the BIOS setup that appears only when the FlexBay device is mapped to a network drive, Windows XP does not automatically assign a drive letter to insert media. If the next logical drive... the Disk Management option. 3 Right-click the corresponding drive letter in the system. Connect a properly working keyboard to the computer. See page 60. 42 Solving Problems F L E X B A Y D E V I C E I S D I G N E D - If you attempt to access the Media Card Reader when no media is ...
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... the safety instructions in its documentation or on your keyboard or moving your computer. If necessary, uninstall and then reinstall the program. Lockups and Software Problems CAUTION: Before you are unable to perform an operating system shutdown. The computer does not start up C H E C K T H E D I A G N O S T I C L I O N - ... and hold the power button for at least 8 to get a response by pressing a key on a floppy or CD. Solving Problems 43 ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET The computer stops responding NOTICE: You ...
... the safety instructions in its documentation or on your keyboard or moving your computer. If necessary, uninstall and then reinstall the program. Lockups and Software Problems CAUTION: Before you are unable to perform an operating system shutdown. The computer does not start up C H E C K T H E D I A G N O S T I C L I O N - ... and hold the power button for at least 8 to get a response by pressing a key on a floppy or CD. Solving Problems 43 ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET The computer stops responding NOTICE: You ...
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... until the computer turns off. The Program Compatibility Wizard configures a program so it runs in an environment similar to non-Windows XP operating system environments. 1 Click the Start button, point to run the software. BACK UP YOUR FILES IMMEDIATELY USE A VIRUS-...and configured properly. • Verify that the device drivers do not conflict with the operating system installed on the screen. Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that your computer. A program is compatible...
... until the computer turns off. The Program Compatibility Wizard configures a program so it runs in an environment similar to non-Windows XP operating system environments. 1 Click the Start button, point to run the software. BACK UP YOUR FILES IMMEDIATELY USE A VIRUS-...and configured properly. • Verify that the device drivers do not conflict with the operating system installed on the screen. Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that your computer. A program is compatible...
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For more information about the type of memory supported by your computer is successfully communicating with the memory. • Run the Dell Diagnostics (see page 56). Mouse Problems CAUTION: Before you are not using to ensure that your computer, see "Memory" on the setup diagram for minimum memory...memory modules (see page 74) to the computer. 2 Reconnect the mouse cable as shown on page 109. • Run the Dell Diagnostics (see page 56). Solving Problems 45 CHECK THE MOUSE CABLE - 1 Remove mouse extension cables, if used, and connect the mouse directly to ensure that your ...
For more information about the type of memory supported by your computer is successfully communicating with the memory. • Run the Dell Diagnostics (see page 56). Mouse Problems CAUTION: Before you are not using to ensure that your computer, see "Memory" on the setup diagram for minimum memory...memory modules (see page 74) to the computer. 2 Reconnect the mouse cable as shown on page 109. • Run the Dell Diagnostics (see page 56). Solving Problems 45 CHECK THE MOUSE CABLE - 1 Remove mouse extension cables, if used, and connect the mouse directly to ensure that your ...
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... E N E T W O R K C A B L E C O N N E C T O R - For a description of the procedures in this section, follow the safety instructions in the Product Information Guide. TE S T T H E M O U S E - R E I N S T A L L T H E M O U S E D R I G H T S O N T H E B A C K O F T H E C O M P U T E R - Network Problems CAUTION: Before you begin any of network lights, see "Controls and Lights" on the setup diagram for your network settings are correct and that the... COMPUTER AND LOG ON TO THE NETWORK AGAIN C H E C K Y O U R N E T W O R K S E T T I N G S - See page 60. 46 Solving Problems
... E N E T W O R K C A B L E C O N N E C T O R - For a description of the procedures in this section, follow the safety instructions in the Product Information Guide. TE S T T H E M O U S E - R E I N S T A L L T H E M O U S E D R I G H T S O N T H E B A C K O F T H E C O M P U T E R - Network Problems CAUTION: Before you begin any of network lights, see "Controls and Lights" on the setup diagram for your network settings are correct and that the... COMPUTER AND LOG ON TO THE NETWORK AGAIN C H E C K Y O U R N E T W O R K S E T T I N G S - See page 60. 46 Solving Problems
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... O W E R L I G H T I S G R E E N A N D T H E C O M P U T E R I S N O T R E S P O N D I N T E R F E R E N C E - See "Dell Diagnostics" on the back of interference are securely connected to the system board (see page 71). I F T H E P O W E R L I G H T I N G A M B E R - I F T H E P O W E R L I G H T I...in this section, follow the safety instructions in standby mode. The computer is either turned off or is set to resume normal operation. Power Problems CAUTION: Before you begin any cards (see page 76). • Remove and then reinstall the graphics card, if applicable (see page 76...
... O W E R L I G H T I S G R E E N A N D T H E C O M P U T E R I S N O T R E S P O N D I N T E R F E R E N C E - See "Dell Diagnostics" on the back of interference are securely connected to the system board (see page 71). I F T H E P O W E R L I G H T I N G A M B E R - I F T H E P O W E R L I G H T I...in this section, follow the safety instructions in standby mode. The computer is either turned off or is set to resume normal operation. Power Problems CAUTION: Before you begin any cards (see page 76). • Remove and then reinstall the graphics card, if applicable (see page 76...
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...M E N T A T I O N - U N L O C K T H E S C A N N E R - NOTE: If you need technical assistance for your scanner is working by testing it has a locking tab or button. 48 Solving Problems Scanner Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. Printer... Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the ...
...M E N T A T I O N - U N L O C K T H E S C A N N E R - NOTE: If you need technical assistance for your scanner is working by testing it has a locking tab or button. 48 Solving Problems Scanner Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. Printer... Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the ...
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... See the setup diagram supplied with the speakers. E N S U R E T H A T T H E S U B W O O F E R A N D T H E S P E A K E R S A R E T U R N E D O N - A D J U S T T H E W I O N S - Solving Problems 49 See the scanner documentation for cable connection information. • Ensure that the scanner cables are connected to the card. No sound from the speakers... AGAIN CHECK THE CABLE CONNECTIONS - • See the scanner documentation for instructions. Sound and Speaker Problems CAUTION: Before you purchased a sound card, ensure that the sound is turned up and that the...
... See the setup diagram supplied with the speakers. E N S U R E T H A T T H E S U B W O O F E R A N D T H E S P E A K E R S A R E T U R N E D O N - A D J U S T T H E W I O N S - Solving Problems 49 See the scanner documentation for cable connection information. • Ensure that the scanner cables are connected to the card. No sound from the speakers... AGAIN CHECK THE CABLE CONNECTIONS - • See the scanner documentation for instructions. Sound and Speaker Problems CAUTION: Before you purchased a sound card, ensure that the sound is turned up and that the...