Setup Guide
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... Core™ is subject to hardware or loss of Intel Corporation in this document to refer to avoid the problem. and is a registered trademark owned by Dell under license. CAUTION: A CAUTION indicates either potential damage to change without the written permission of your computer. ...used in the U.S. Blu‑ray Disc™ is strictly forbidden. is a trademark of Microsoft Corporation in this text: Dell™, the DELL logo, XPS™, and DellConnect™ are either the entities claiming the marks and names or their products. Microsoft®, Windows®...
... Core™ is subject to hardware or loss of Intel Corporation in this document to refer to avoid the problem. and is a registered trademark owned by Dell under license. CAUTION: A CAUTION indicates either potential damage to change without the written permission of your computer. ...used in the U.S. Blu‑ray Disc™ is strictly forbidden. is a trademark of Microsoft Corporation in this text: Dell™, the DELL logo, XPS™, and DellConnect™ are either the entities claiming the marks and names or their products. Microsoft®, Windows®...
Setup Guide
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Contents Setting Up Your XPS Laptop 5 Before Setting Up Your Computer 5 Connect the AC Adapter 6 Connect the Network Cable (Optional 7 Press ...Up Wireless Display (Optional 14 Set Up 3D TV (Optional 16 Connect to the Internet (Optional 18 Using Your XPS Laptop 20 Right View Features 20 Left View Features 22 Back View Features 26 Computer Base and Keyboard Features 28 Touch... Optical Drive 43 Software Features 44 NVIDIA 3DTV Play 45 NVIDIA Optimus Technology 48 Dell DataSafe Online Backup 50 Dell Stage 50 Free Fall Sensor 52 Solving Problems 53 Beep Codes 53 Network...
Contents Setting Up Your XPS Laptop 5 Before Setting Up Your Computer 5 Connect the AC Adapter 6 Connect the Network Cable (Optional 7 Press ...Up Wireless Display (Optional 14 Set Up 3D TV (Optional 16 Connect to the Internet (Optional 18 Using Your XPS Laptop 20 Right View Features 20 Left View Features 22 Back View Features 26 Computer Base and Keyboard Features 28 Touch... Optical Drive 43 Software Features 44 NVIDIA 3DTV Play 45 NVIDIA Optimus Technology 48 Dell DataSafe Online Backup 50 Dell Stage 50 Free Fall Sensor 52 Solving Problems 53 Beep Codes 53 Network...
Setup Guide
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...Contents Power Problems 55 Memory Problems 56 Lockups and Software Problems 57 Using Support Tools 59 Dell Support Center 59 My Dell Downloads 60 Hardware Troubleshooter 61 Dell Diagnostics 61 Restoring Your Operating System 63 System Restore 64 Dell DataSafe Local Backup 65 System Recovery Media 67 Dell Factory Image...Service 73 Product Information 73 Returning Items for Repair Under Warranty or for Credit 74 Before You Call 75 Contacting Dell 77 Finding More Information and Resources 78 Specifications 80 Appendix 87 Information for NOM, or Official Mexican Standard (Only ...
...Contents Power Problems 55 Memory Problems 56 Lockups and Software Problems 57 Using Support Tools 59 Dell Support Center 59 My Dell Downloads 60 Hardware Troubleshooter 61 Dell Diagnostics 61 Restoring Your Operating System 63 System Restore 64 Dell DataSafe Local Backup 65 System Recovery Media 67 Dell Factory Image...Service 73 Product Information 73 Returning Items for Repair Under Warranty or for Credit 74 Before You Call 75 Contacting Dell 77 Finding More Information and Resources 78 Specifications 80 Appendix 87 Information for NOM, or Official Mexican Standard (Only ...
Setup Guide
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.... Restricting the airflow can damage the computer, deteriorate the computer performance, or cause a fire. Before Setting Up Your Computer When positioning your Dell computer in a low-airflow environment, such as a closed briefcase, or on . The computer turns on the computer may cause it to ...the air vents. Restricting airflow around your Dell XPS laptop. Fan noise is powered on fabric surfaces, such as a cabinet or drawer while it is normal and does not indicate a problem with the fan or the computer. Setting Up Your XPS Laptop This section provides information about setting...
.... Restricting the airflow can damage the computer, deteriorate the computer performance, or cause a fire. Before Setting Up Your Computer When positioning your Dell computer in a low-airflow environment, such as a closed briefcase, or on . The computer turns on the computer may cause it to ...the air vents. Restricting airflow around your Dell XPS laptop. Fan noise is powered on fabric surfaces, such as a cabinet or drawer while it is normal and does not indicate a problem with the fan or the computer. Setting Up Your XPS Laptop This section provides information about setting...
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Using Your XPS Laptop Power Button Light AC adapter Battery Indicator light status solid white breathing white off solid white breathing white off Computer state(s) on standby off/hibernate on standby off/hibernate NOTE: For information on power problems, see "Power Problems" on page 55. 41
Using Your XPS Laptop Power Button Light AC adapter Battery Indicator light status solid white breathing white off solid white breathing white off Computer state(s) on standby off/hibernate on standby off/hibernate NOTE: For information on power problems, see "Power Problems" on page 55. 41
Setup Guide
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... a beep code, identifies a problem. WARNING: Only trained service personnel should remove the computer cover. Possible system board failure - See the Service Manual at support.dell.com. NOTE: To replace parts, see the Service Manual at support.dell.com/manuals for advanced service instructions... RAM detected NOTE: If you cannot solve your computer. Solving Problems This section provides troubleshooting information for your problem using the following guidelines, see "Using Support Tools" on page 59 or "Contacting Dell" on page 77) for assistance. If this occurs, write down...
... a beep code, identifies a problem. WARNING: Only trained service personnel should remove the computer cover. Possible system board failure - See the Service Manual at support.dell.com. NOTE: To replace parts, see the Service Manual at support.dell.com/manuals for advanced service instructions... RAM detected NOTE: If you cannot solve your computer. Solving Problems This section provides troubleshooting information for your problem using the following guidelines, see "Using Support Tools" on page 59 or "Contacting Dell" on page 77) for assistance. If this occurs, write down...
Setup Guide
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... connected to the wireless router (see "Setting Up a Wireless Connection" on page 18). • Interference may be blocking or interrupting your wireless router. Solving Problems Network Problems Wireless Connections If the wireless network connection is plugged in and not damaged. 54 Wired Connections If the wired network connection is enabled on the...
... connected to the wireless router (see "Setting Up a Wireless Connection" on page 18). • Interference may be blocking or interrupting your wireless router. Solving Problems Network Problems Wireless Connections If the wireless network connection is plugged in and not damaged. 54 Wired Connections If the wired network connection is enabled on the...
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...computer resumes normal operation if it back on. • If the problem persists, contact Dell (see "Contacting Dell" on page 77). 55 If the AC adapter has a light,...; Ensure that the electrical outlet is working by testing it back on. • If the problem persists, contact Dell (see "Contacting Dell" on page 77). The computer is either turned off or in hibernate mode, or is not...; If the display is not responding, press the power button until the computer turns off - Solving Problems Power Problems If the power light is off and then turn it is off , in hibernate mode. •...
...computer resumes normal operation if it back on. • If the problem persists, contact Dell (see "Contacting Dell" on page 77). 55 If the AC adapter has a light,...; Ensure that the electrical outlet is working by testing it back on. • If the problem persists, contact Dell (see "Contacting Dell" on page 77). The computer is either turned off or in hibernate mode, or is not...; If the display is not responding, press the power button until the computer turns off - Solving Problems Power Problems If the power light is off and then turn it is off , in hibernate mode. •...
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... using to the same electrical outlet. An unwanted signal is creating interference by interrupting or blocking other memory problems - • Run Dell Diagnostics (see "Dell Diagnostics" on page 61). • If the problem persists, contact Dell (see "Contacting Dell" on page 77). 56 If you experience other signals. If necessary, install additional memory (see the Service...
... using to the same electrical outlet. An unwanted signal is creating interference by interrupting or blocking other memory problems - • Run Dell Diagnostics (see "Dell Diagnostics" on page 61). • If the problem persists, contact Dell (see "Contacting Dell" on page 77). 56 If you experience other signals. If necessary, install additional memory (see the Service...
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If a program stops responding - Check the software documentation. Solving Problems If the computer stops responding or a solid blue screen appears - Run the Program Compatibility Wizard. Press simultaneously. 2. NOTE: Software usually includes installation instructions...CD. Click Applications. 3. CAUTION: You might lose data if you are unable to an earlier version of Microsoft Windows operating system. 57 Lockups and Software Problems If the computer does not start up - If necessary, uninstall and then reinstall the program. Click End Task. If a program crashes repeatedly - If...
If a program stops responding - Check the software documentation. Solving Problems If the computer stops responding or a solid blue screen appears - Run the Program Compatibility Wizard. Press simultaneously. 2. NOTE: Software usually includes installation instructions...CD. Click Applications. 3. CAUTION: You might lose data if you are unable to an earlier version of Microsoft Windows operating system. 57 Lockups and Software Problems If the computer does not start up - If necessary, uninstall and then reinstall the program. Click End Task. If a program crashes repeatedly - If...
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... Windows. 2. In the welcome screen, click Next. 3. Ensure that the device drivers do not conflict with the operating system installed on the screen. Solving Problems To run the software. If you have other software problems - • Back up your files immediately. • Use a virus-scanning program to help in troubleshooting when contacting...
... Windows. 2. In the welcome screen, click Next. 3. Ensure that the device drivers do not conflict with the operating system installed on the screen. Solving Problems To run the software. If you have other software problems - • Back up your files immediately. • Use a virus-scanning program to help in troubleshooting when contacting...
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... setup (BIOS) utility, turn on page 57 and run Dell Diagnostics before you can use the Hardware Troubleshooter to test displays in "Lockups and Software Problems" on (or restart) your computer and press when the DELL logo appears. 61 In the search results, select the option...computer, perform the checks in the system setup utility and is detected but incorrectly configured, you contact Dell for technical assistance. To start the search. 3. Ensure that best describes the problem and follow the troubleshooting steps. Click Start → Help and Support. 2. Using Support Tools ...
... setup (BIOS) utility, turn on page 57 and run Dell Diagnostics before you can use the Hardware Troubleshooter to test displays in "Lockups and Software Problems" on (or restart) your computer and press when the DELL logo appears. 61 In the search results, select the option...computer, perform the checks in the system setup utility and is detected but incorrectly configured, you contact Dell for technical assistance. To start the search. 3. Ensure that best describes the problem and follow the troubleshooting steps. Click Start → Help and Support. 2. Using Support Tools ...
Setup Guide
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Option Use System Restore as the first solution Dell DataSafe Local Backup when System Restore does not resolve your problem System recovery media when operating system failure prevents the use of the following options: CAUTION: Using Dell Factory Image Restore or the Operating System disc to ..., backup your data files before using any of System Restore and DataSafe Local Backup when installing the Dell factory-installed software on a newly installed hard drive Dell Factory Image Restore Operating System disc to restore your computer to the operating state it was in when...
Option Use System Restore as the first solution Dell DataSafe Local Backup when System Restore does not resolve your problem System recovery media when operating system failure prevents the use of the following options: CAUTION: Using Dell Factory Image Restore or the Operating System disc to ..., backup your data files before using any of System Restore and DataSafe Local Backup when installing the Dell factory-installed software on a newly installed hard drive Dell Factory Image Restore Operating System disc to restore your computer to the operating state it was in when...
Setup Guide
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Turn off your operating system problem. Disconnect all the devices (USB drive, printer, and so on) connected to the computer and remove any programs or drivers installed after you purchased your computer, while preserving the data files. NOTE: If Dell DataSafe Local Backup is recommended that ...you backup your data files before using Dell DataSafe Local Backup. Dell DataSafe Local Backup allows you need to install on your computer, it was in ...
Turn off your operating system problem. Disconnect all the devices (USB drive, printer, and so on) connected to the computer and remove any programs or drivers installed after you purchased your computer, while preserving the data files. NOTE: If Dell DataSafe Local Backup is recommended that ...you backup your data files before using Dell DataSafe Local Backup. Dell DataSafe Local Backup allows you need to install on your computer, it was in ...
Setup Guide
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...the Advanced Boot Options window. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see "Dell DataSafe Local Backup" on page 65) to the operating state it was in certain countries or on the hard drive and removes any ...programs or drivers installed after you received your computer-including data files-are permanently deleted from the hard drive. then, shut down your operating system problem. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on the computer. 2. If possible, back up all ...
...the Advanced Boot Options window. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see "Dell DataSafe Local Backup" on page 65) to the operating state it was in certain countries or on the hard drive and removes any ...programs or drivers installed after you received your computer-including data files-are permanently deleted from the hard drive. then, shut down your operating system problem. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on the computer. 2. If possible, back up all ...
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... in all locations outside the continental U.S. NOTE: Call Dell Support from a telephone near or at Dell Support (support. When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the problem your computer is experiencing. 2. See "Online Services" on..." on page 53 for information and procedures that the support staff can complete the following steps to diagnose and troubleshoot the problem: 1. dell.com) for help with any necessary procedures. NOTE: Some of online services available at the computer so that pertain to ...
... in all locations outside the continental U.S. NOTE: Call Dell Support from a telephone near or at Dell Support (support. When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the problem your computer is experiencing. 2. See "Online Services" on..." on page 53 for information and procedures that the support staff can complete the following steps to diagnose and troubleshoot the problem: 1. dell.com) for help with any necessary procedures. NOTE: Some of online services available at the computer so that pertain to ...
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...Help Technical Support and Customer Service Dell's support service is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. To contact Dell's support service, see "Before ...You Call" on page 75 and then see the contact information for your questions about Dell hardware. DellConnect DellConnect is available to ...
...Help Technical Support and Customer Service Dell's support service is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. To contact Dell's support service, see "Before ...You Call" on page 75 and then see the contact information for your questions about Dell hardware. DellConnect DellConnect is available to ...
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...status service. For the telephone number to call . Product Information If you need information about additional products available from Dell, or if you would like to place an order, go to support.dell.com, or you can go to locate and report on your order. Getting Help Automated Order-Status Service To... check on the status of any Dell products that you have a problem with your order, such as missing parts, wrong parts, or...
...status service. For the telephone number to call . Product Information If you need information about additional products available from Dell, or if you would like to place an order, go to support.dell.com, or you can go to locate and report on your order. Getting Help Automated Order-Status Service To... check on the status of any Dell products that you have a problem with your order, such as missing parts, wrong parts, or...
Setup Guide
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... country or region. 3. Go to a printer, print each file before calling Dell. • Error message, beep code, or diagnostic code: • Description of contacting Dell that is connected to dell.com/ContactDell. 2. Choose the method of problem and troubleshooting procedures you performed: Contacting Dell For customers in your requirement. 4. Otherwise, record the contents of the...
... country or region. 3. Go to a printer, print each file before calling Dell. • Error message, beep code, or diagnostic code: • Description of contacting Dell that is connected to dell.com/ContactDell. 2. Choose the method of problem and troubleshooting procedures you performed: Contacting Dell For customers in your requirement. 4. Otherwise, record the contents of the...
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F finding more information 78 FTP login, anonymous 72 H hardware problems diagnosing 61 Hardware Troubleshooter 61 help getting assistance and support 70 I Internet connection 18 ISP Internet Service Provider 18 M memory problems solving 56 mini-DisplayPort connector 23 Multimedia Control Keys 36 N network connection fixing 54 NVIDIA Optimus Technology 48 O Optical Drive Using 43 P power problems, solving 55 power strips, using 6 problems, solving 53 products information and purchasing 73 Index 89
F finding more information 78 FTP login, anonymous 72 H hardware problems diagnosing 61 Hardware Troubleshooter 61 help getting assistance and support 70 I Internet connection 18 ISP Internet Service Provider 18 M memory problems solving 56 mini-DisplayPort connector 23 Multimedia Control Keys 36 N network connection fixing 54 NVIDIA Optimus Technology 48 O Optical Drive Using 43 P power problems, solving 55 power strips, using 6 problems, solving 53 products information and purchasing 73 Index 89