Service Manual
Page 7
...Replace all attached devices to test. Safety instructions 7 one. The workspace should always be returned to set the load down the load. Keep the load close. Do not add the weight of the load. 3. Connect your computer and all screws and ensure that they use a mechanical lifting device. 1. a red LED is successful; Metal, static-shielded bags are typically installed... Replace any media cards, discs, or any external devices, peripherals, or cables you should be used in a rack within a data center; On the work area that is free of insulators that the new part ...
...Replace all attached devices to test. Safety instructions 7 one. The workspace should always be returned to set the load down the load. Keep the load close. Do not add the weight of the load. 3. Connect your computer and all screws and ensure that they use a mechanical lifting device. 1. a red LED is successful; Metal, static-shielded bags are typically installed... Replace any media cards, discs, or any external devices, peripherals, or cables you should be used in a rack within a data center; On the work area that is free of insulators that the new part ...
Service Manual
Page 33
... if the video driver is installed. Install the video driver update from www.dell.com/support. Intel Serial IO driver In the Device Manager, check if the Intel Serial IO driver is installed. Install the driver updates from www.dell.com/support. In the Device Manager, check if the Bluetooth driver is installed. Device drivers 33 Intel Virtual Button driver In the Device Manager, check if the Intel Virtual Button driver is installed. Install the driver updates from www.dell.com/support. 3 Device drivers Intel Chipset Software Installation Utility In the Device Manager, check if...
... if the video driver is installed. Install the video driver update from www.dell.com/support. Intel Serial IO driver In the Device Manager, check if the Intel Serial IO driver is installed. Install the driver updates from www.dell.com/support. In the Device Manager, check if the Bluetooth driver is installed. Device drivers 33 Intel Virtual Button driver In the Device Manager, check if the Intel Virtual Button driver is installed. Install the driver updates from www.dell.com/support. 3 Device drivers Intel Chipset Software Installation Utility In the Device Manager, check if...
Service Manual
Page 34
... size of hard drive installed, and enabling or disabling base devices. This prompt can make are recorded but do not change a user-selectable option, such as hard disk, video adapter, keyboard, mouse, and printer. Use the BIOS Setup program for the F2 prompt to wait until you are an expert computer user, do not take effect until you must watch for the following purposes: • Get information about the hardware installed in...
... size of hard drive installed, and enabling or disabling base devices. This prompt can make are recorded but do not change a user-selectable option, such as hard disk, video adapter, keyboard, mouse, and printer. Use the BIOS Setup program for the F2 prompt to wait until you are an expert computer user, do not take effect until you must watch for the following purposes: • Get information about the hardware installed in...
Service Manual
Page 35
... this section may or may not be displayed. Displays the primary battery. System setup options-System information menu Overview BIOS Version Service Tag Asset Tag Ownership Tag Manufacture Date Ownership Date Express Service Code Ownership Tag Signed Firmware Update Battery Primary Battery Level Battery State Health AC Adapter Processor Information Processor Type Maximum Clock Speed Displays the BIOS version number. Displays the ownership tag of the computer. Displays whether the signed firmware update is installed.
... this section may or may not be displayed. Displays the primary battery. System setup options-System information menu Overview BIOS Version Service Tag Asset Tag Ownership Tag Manufacture Date Ownership Date Express Service Code Ownership Tag Signed Firmware Update Battery Primary Battery Level Battery State Health AC Adapter Processor Information Processor Type Maximum Clock Speed Displays the BIOS version number. Displays the ownership tag of the computer. Displays whether the signed firmware update is installed.
Service Manual
Page 38
... entering BIOS Setup when an Admin Password is running on battery. System setup options-System Configuration menu(continued) System Configuration Default: Bright. System setup options-Video menu Video LCD Brightness Brightness on battery power Sets the screen brightness when the computer is set . TPM 2.0 Security On Select whether or not the Trusted Platform Model (TPM) is enabled. Default: OFF. 38 System setup The keyboard backlight timeout value is only effect when the backlight is visible to change the system and hard drive password without the need...
... entering BIOS Setup when an Admin Password is running on battery. System setup options-System Configuration menu(continued) System Configuration Default: Bright. System setup options-Video menu Video LCD Brightness Brightness on battery power Sets the screen brightness when the computer is set . TPM 2.0 Security On Select whether or not the Trusted Platform Model (TPM) is enabled. Default: OFF. 38 System setup The keyboard backlight timeout value is only effect when the backlight is visible to change the system and hard drive password without the need...
Service Manual
Page 41
... support. Default: ON. System setup options-Wireless menu Wireless Wireless Device Enable Enable or disable internal WLAN/Bluetooth devices. Extend BIOS POST Time Configures the BIOS POST (Power-On Self-Test) load time. Advanced Battery Charged maximizes battery health while still supporting heavy use during peak power usage hours. Default: ON. Bluetooth Default: ON. Default: ON. Default: OFF. Peak Shift Enables the computer to power up from the wired network, the selected wireless radios are adaptively optimized based on battery during the work...
... support. Default: ON. System setup options-Wireless menu Wireless Wireless Device Enable Enable or disable internal WLAN/Bluetooth devices. Extend BIOS POST Time Configures the BIOS POST (Power-On Self-Test) load time. Advanced Battery Charged maximizes battery health while still supporting heavy use during peak power usage hours. Default: ON. Bluetooth Default: ON. Default: ON. Default: OFF. Peak Shift Enables the computer to power up from the wired network, the selected wireless radios are adaptively optimized based on battery during the work...
Service Manual
Page 42
... run a virtual machine monitor (VMM). Table 13. VT-d is intact and functioning. Enables or disables the Fn lock mode. Default: Touchpad and PS/2 Mouse. VT for Direct I/O Enables the computer to uniquely identify a particular system. Table 14. Leave the integrated touchapd enabled when an external PS/2 mouse is selected, the F1-F12 keys scan the code for memory map I /O (VT-d). Default: ON. System setup options-Maintenance menu Maintenance Asset Tag Creates a system Asset Tag...
... run a virtual machine monitor (VMM). Table 13. VT-d is intact and functioning. Enables or disables the Fn lock mode. Default: Touchpad and PS/2 Mouse. VT for Direct I/O Enables the computer to uniquely identify a particular system. Table 14. Leave the integrated touchapd enabled when an external PS/2 mouse is selected, the F1-F12 keys scan the code for memory map I /O (VT-d). Default: ON. System setup options-Maintenance menu Maintenance Asset Tag Creates a system Asset Tag...
Service Manual
Page 43
... setup options-System Logs menu System Logs Power Event Log Displays Power events. You can create a system password and a setup password to fix the main BIOS block and cannot work in a way that you must enter to log on the drive. The recovery image must enter to access and make changes to Enabled. This feature requires BIOS Recovery from Hard Drive to be reconstructed. BIOS Event Log Displays BIOS events. Default: Keep. Default: 2. SupportAssist operating system Recovery Enables or disables the boot flow for Dell operating system Recovery...
... setup options-System Logs menu System Logs Power Event Log Displays Power events. You can create a system password and a setup password to fix the main BIOS block and cannot work in a way that you must enter to log on the drive. The recovery image must enter to access and make changes to Enabled. This feature requires BIOS Recovery from Hard Drive to be reconstructed. BIOS Event Log Displays BIOS events. Default: Keep. Default: 2. SupportAssist operating system Recovery Enables or disables the boot flow for Dell operating system Recovery...
Service Manual
Page 47
... recovering Windows operating system on the screen to download the latest BIOS setup program file. 2. Steps 1. Turn off your computer is available or when you saved the BIOS update file. 9. Turn on how to troubleshoot and fix problems that needs the BIOS update. 5. After the download is recommended to create a recovery drive to conduct a WiFi power cycle: NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device. For more information see Dell Windows Backup Media and Recovery Options. Create a bootable USB drive. Connect the bootable USB...
... recovering Windows operating system on the screen to download the latest BIOS setup program file. 2. Steps 1. Turn off your computer is available or when you saved the BIOS update file. 9. Turn on how to troubleshoot and fix problems that needs the BIOS update. 5. After the download is recommended to create a recovery drive to conduct a WiFi power cycle: NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device. For more information see Dell Windows Backup Media and Recovery Options. Create a bootable USB drive. Connect the bootable USB...
Setup and Specifications
Page 4
... is turned on -screen instructions to a network for key Dell applications, help articles, and other important information about the warranty status, recommended accessories, and software updates if available. 4 Set up your XPS 13 7390 2-in-1 1 Set up your XPS 13 7390 2-in-1 NOTE: The images in this document may go into power-saving mode during shipment to conserve charge on the battery. Finish Windows setup. NOTE: The battery may differ from the Windows Start menu-Recommended...
... is turned on -screen instructions to a network for key Dell applications, help articles, and other important information about the warranty status, recommended accessories, and software updates if available. 4 Set up your XPS 13 7390 2-in-1 1 Set up your XPS 13 7390 2-in-1 NOTE: The images in this document may go into power-saving mode during shipment to conserve charge on the battery. Finish Windows setup. NOTE: The battery may differ from the Windows Start menu-Recommended...
Setup and Specifications
Page 13
... Pro Supported High definition audio interface Universal audio jack 2 Supported Keyboard shortcut controls 2 W Specifications of M.2 cards, see the knowledge base article SLN301626. Audio specifications Description Controller Stereo conversion Internal interface External interface Speakers Internal speaker amplifier External volume controls Speaker output: Average One M.2 1216 onboard WiFi and Bluetooth module NOTE: To learn more about the features of different types of XPS 13 7390 2-in-1 13 Table 7. Internal ports and connectors Internal: M.2 Communications Wireless module...
... Pro Supported High definition audio interface Universal audio jack 2 Supported Keyboard shortcut controls 2 W Specifications of M.2 cards, see the knowledge base article SLN301626. Audio specifications Description Controller Stereo conversion Internal interface External interface Speakers Internal speaker amplifier External volume controls Speaker output: Average One M.2 1216 onboard WiFi and Bluetooth module NOTE: To learn more about the features of different types of XPS 13 7390 2-in-1 13 Table 7. Internal ports and connectors Internal: M.2 Communications Wireless module...
Setup and Specifications
Page 14
Media-card reader specifications Description Type Cards supported Values One micro-SD card slot • Micro Secure Digital (mSD) • Micro Secure Digital High Capacity (mSDHC) • Micro Secure Digital Extended Capacity (mSDXC) Keyboard Table 12. These keys can be used to type alternate characters or to 1 TB Media-card reader Table 11. To type the alternate character, press Shift and the desired key. Keyboard specifications Description Type Layout Number of XPS 13 7390 2-in your...
Media-card reader specifications Description Type Cards supported Values One micro-SD card slot • Micro Secure Digital (mSD) • Micro Secure Digital High Capacity (mSDHC) • Micro Secure Digital Extended Capacity (mSDXC) Keyboard Table 12. These keys can be used to type alternate characters or to 1 TB Media-card reader Table 11. To type the alternate character, press Shift and the desired key. Keyboard specifications Description Type Layout Number of XPS 13 7390 2-in your...
Setup and Specifications
Page 17
..., start and end time, and so on using the Dell Power Manager application. Display specifications Description Type Panel technology Luminance (typical) Dimensions (Active area): Height Width Diagonal Native resolution Megapixels Color gamut Pixels per inch (PPI) Contrast ratio (min) Response time (max) Refresh rate Horizontal view angle Vertical view angle Pixel pitch Power consumption (maximum) Anti-glare vs glossy finish Touch options Values...
..., start and end time, and so on using the Dell Power Manager application. Display specifications Description Type Panel technology Luminance (typical) Dimensions (Active area): Height Width Diagonal Native resolution Megapixels Color gamut Pixels per inch (PPI) Contrast ratio (min) Response time (max) Refresh rate Horizontal view angle Vertical view angle Pixel pitch Power consumption (maximum) Anti-glare vs glossy finish Touch options Values...
Re-imaging guide for Windows 10
Page 3
......16 Self-help resources...16 Contacting Dell...16 Contents 3 Critical Microsoft Quick Fix Engineering (QFE) updates 11 3. Intel chipset device software...10 Downloading and installing the chipset driver...10 2. Contents 1 Installation overview...4 2 Introduction...5 3 Order of reinstallation...6 4 Updating or resetting the BIOS...7 Flashing the BIOS...7 Clearing CMOS settings...7 Trusted Platform Module (TPM) security...7 5 Reinstalling the operating system...8 6 Reinstalling drivers and applications...9 Displaying drivers and applications on your computer 9 7 Reinstallation...
......16 Self-help resources...16 Contacting Dell...16 Contents 3 Critical Microsoft Quick Fix Engineering (QFE) updates 11 3. Intel chipset device software...10 Downloading and installing the chipset driver...10 2. Contents 1 Installation overview...4 2 Introduction...5 3 Order of reinstallation...6 4 Updating or resetting the BIOS...7 Flashing the BIOS...7 Clearing CMOS settings...7 Trusted Platform Module (TPM) security...7 5 Reinstalling the operating system...8 6 Reinstalling drivers and applications...9 Displaying drivers and applications on your computer 9 7 Reinstallation...
Re-imaging guide for Windows 10
Page 4
... operating system files, blue screen errors, unexpected shutdowns, or infect your Dell computer using either a CD, DVD, USB key, or when you are unsure of the procedures. Installing or updating device drivers may create new problems. Review the importance of your computer with malicious software. NOTE: Dell recommends that you have performed a factory reset of each driver update on your computer is operating normally and there are no driver issues or updates being prompted by Windows, driver updates...
... operating system files, blue screen errors, unexpected shutdowns, or infect your Dell computer using either a CD, DVD, USB key, or when you are unsure of the procedures. Installing or updating device drivers may create new problems. Review the importance of your computer with malicious software. NOTE: Dell recommends that you have performed a factory reset of each driver update on your computer is operating normally and there are no driver issues or updates being prompted by Windows, driver updates...
Re-imaging guide for Windows 10
Page 6
... the memory and enables the initial setup process on your computer. 2 Windows operating system: The operating system controls the system's hardware to communicate and adjust settings on components on the configuration of reinstallation User-customizable power management features - 3 Order of reinstallation NOTE: Some drivers and application installation steps may not be a base on which includes: • Wireless Local Area Network Adapters (WLAN): Enables and enhances the wireless adapter • Bluetooth: Enables and enhances the Bluetooth adapter 6 Order of...
... the memory and enables the initial setup process on your computer. 2 Windows operating system: The operating system controls the system's hardware to communicate and adjust settings on components on the configuration of reinstallation User-customizable power management features - 3 Order of reinstallation NOTE: Some drivers and application installation steps may not be a base on which includes: • Wireless Local Area Network Adapters (WLAN): Enables and enhances the wireless adapter • Bluetooth: Enables and enhances the Bluetooth adapter 6 Order of...
Re-imaging guide for Windows 10
Page 9
... computer to adjust hardware settings. Dell recommends that you download the required applications for your Dell computer from Drivers & Downloads. NOTE: If you download the device drivers for your Dell computer from the Dell Download Center. Devices such as video and sound cards require drivers to function correctly within Windows, and enable users to get a list of your computer. Applications must be downloaded and installed separately. Dell recommends that you do not have the Service Tag, use the auto...
... computer to adjust hardware settings. Dell recommends that you download the required applications for your Dell computer from Drivers & Downloads. NOTE: If you download the device drivers for your Dell computer from the Dell Download Center. Devices such as video and sound cards require drivers to function correctly within Windows, and enable users to get a list of your computer. Applications must be downloaded and installed separately. Dell recommends that you do not have the Service Tag, use the auto...
Re-imaging guide for Windows 10
Page 10
... video capture or streaming, users can install webcam software available from third-party providers. Wireless Local Network (WLAN) drivers and applications • 10. Intel chipset device software The Windows operating system may have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads > Find it myself. 5 Scroll down the page and expand Chipset. 6 Click Download to download the chipset driver for your Dell computer. Install the drivers...
... video capture or streaming, users can install webcam software available from third-party providers. Wireless Local Network (WLAN) drivers and applications • 10. Intel chipset device software The Windows operating system may have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads > Find it myself. 5 Scroll down the page and expand Chipset. 6 Click Download to download the chipset driver for your Dell computer. Install the drivers...
Re-imaging guide for Windows 10
Page 11
... to display a blue screen and an error code followed by default. Intel Rapid Storage Technology (IRST) The IRST software package enables and enhances high-performance Serial ATA (SATA) and SATA RAID capabilities for download from the latest Windows Service Pack. Service packs are automatically downloaded and installed when Windows Updates are enabled and can install IRST on the screen. 4. Media-card reader driver The Windows operating system does not include the media-card reader driver. CAUTION: If a SATA hard drive is...
... to display a blue screen and an error code followed by default. Intel Rapid Storage Technology (IRST) The IRST software package enables and enhances high-performance Serial ATA (SATA) and SATA RAID capabilities for download from the latest Windows Service Pack. Service packs are automatically downloaded and installed when Windows Updates are enabled and can install IRST on the screen. 4. Media-card reader driver The Windows operating system does not include the media-card reader driver. CAUTION: If a SATA hard drive is...
Re-imaging guide for Windows 10
Page 13
... as mouse, keyboard, stereo speakers, external hard drive, large-screen displays and so on Dell support site before using a USB Type-C cable interface. Older BIOS versions and drivers could result in the docking station not being recognized by adjusting the processor-power level, screen brightness and keyboard-illumination levels. • Alerts Management: Enables or disables the power adapter, battery, docking station, thermal, and other types of your computer using the docking station. Wireless Local Network (WLAN) drivers and applications The Windows operating systems...
... as mouse, keyboard, stereo speakers, external hard drive, large-screen displays and so on Dell support site before using a USB Type-C cable interface. Older BIOS versions and drivers could result in the docking station not being recognized by adjusting the processor-power level, screen brightness and keyboard-illumination levels. • Alerts Management: Enables or disables the power adapter, battery, docking station, thermal, and other types of your computer using the docking station. Wireless Local Network (WLAN) drivers and applications The Windows operating systems...