Owner's Manual
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13 Troubleshooting 115 Dell Technical Update Service 115 Dell Diagnostics 115 Dell Support Center 120 Dell Support 3 120 Dell PC Tune-Up 121 Dell PC Checkup 122 Dell Network Assistant 122 DellConnect 122 Drive Problems 123 Optical drive problems 123 Hard drive problems 124 E-Mail, Modem, and Internet Problems 125 Error Messages 127 ExpressCard Problems 132 IEEE 1394 Device ...stops responding or crashes repeatedly 135 A program is designed for an earlier Microsoft® Windows® operating system 135 A solid blue screen appears 136 Dell MediaDirect problems 136 8 Contents
13 Troubleshooting 115 Dell Technical Update Service 115 Dell Diagnostics 115 Dell Support Center 120 Dell Support 3 120 Dell PC Tune-Up 121 Dell PC Checkup 122 Dell Network Assistant 122 DellConnect 122 Drive Problems 123 Optical drive problems 123 Hard drive problems 124 E-Mail, Modem, and Internet Problems 125 Error Messages 127 ExpressCard Problems 132 IEEE 1394 Device ...stops responding or crashes repeatedly 135 A program is designed for an earlier Microsoft® Windows® operating system 135 A solid blue screen appears 136 Dell MediaDirect problems 136 8 Contents
Owner's Manual
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... Begin 163 Recommended Tools 163 Turning Off Your Computer 164 Before Working Inside Your Computer 164 Hard Drive 166 Removing the Hard Drive 166 Replacing the Hard Drive 168 Returning a Hard Drive to Dell 168 Optical Drive 169 Removing the Optical Drive 169 Replacing the Optical Drive 170 Central Control Cover 170 Removing the Central Control Cover 170 Replacing the Central Control...
... Begin 163 Recommended Tools 163 Turning Off Your Computer 164 Before Working Inside Your Computer 164 Hard Drive 166 Removing the Hard Drive 166 Replacing the Hard Drive 168 Returning a Hard Drive to Dell 168 Optical Drive 169 Removing the Optical Drive 169 Replacing the Optical Drive 170 Central Control Cover 170 Removing the Central Control Cover 170 Replacing the Central Control...
Owner's Manual
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..., and frequently asked questions segment to support.dell.com, select your computer • Reference - appropriate for your configuration, 3 Select your operating system and providing critical updates for components, such as the memory, hard drive, and operating system • Customer Care ...- What Are You Looking For? Find It Here • Solutions - Troubleshooting hints and Dell Support Website - Service call and order status, and warranty and...
..., and frequently asked questions segment to support.dell.com, select your computer • Reference - appropriate for your configuration, 3 Select your operating system and providing critical updates for components, such as the memory, hard drive, and operating system • Customer Care ...- What Are You Looking For? Find It Here • Solutions - Troubleshooting hints and Dell Support Website - Service call and order status, and warranty and...
Owner's Manual
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3 momentary 4 Wi-Fi Catcher light DEVICE STATUS LIGHTS Scans for WLAN networks (see "Dell Wi-Fi Catcher™ Network Locator" on page 108). • Flashing green: Searching for networks • Solid green: Strong network found • Solid yellow: Weak ... signal found NOTE: The Wi-Fi Catcher Network Locatator light appears only when the system is switched off the computer while the light is flashing. Hard drive activity light - NOTICE: To avoid loss of the computer indicate the following: Power light - About Your Computer 27 The lights located on the palm rest...
3 momentary 4 Wi-Fi Catcher light DEVICE STATUS LIGHTS Scans for WLAN networks (see "Dell Wi-Fi Catcher™ Network Locator" on page 108). • Flashing green: Searching for networks • Solid green: Strong network found • Solid yellow: Weak ... signal found NOTE: The Wi-Fi Catcher Network Locatator light appears only when the system is switched off the computer while the light is flashing. Hard drive activity light - NOTICE: To avoid loss of the computer indicate the following: Power light - About Your Computer 27 The lights located on the palm rest...
Owner's Manual
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... without connecting the computer to an electrical outlet (see "Replacing the Battery" on page 56). 34 About Your Computer B A T T E R Y C H A R G E / H E A L T H G A U G E - H A R D D R I V E - Bottom View 1 2 3 4 6 5 1 battery-bay latch releases (2) 2 hard drive 3 battery 4 battery charge/health gauge 5 processor and thermal module cover 6 memory module/coin-cell battery/bluetooth/modem compartment B A T T E R Y - B A Y L A T C H R E L E A S E S -
... without connecting the computer to an electrical outlet (see "Replacing the Battery" on page 56). 34 About Your Computer B A T T E R Y C H A R G E / H E A L T H G A U G E - H A R D D R I V E - Bottom View 1 2 3 4 6 5 1 battery-bay latch releases (2) 2 hard drive 3 battery 4 battery charge/health gauge 5 processor and thermal module cover 6 memory module/coin-cell battery/bluetooth/modem compartment B A T T E R Y - B A Y L A T C H R E L E A S E S -
Owner's Manual
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... of power while data is interrupted. UPS devices contain a battery that provides temporary power to connected devices when AC power is being saved to the hard drive may result in your area, disconnect the telephone line from the telephone wall jack and disconnect your computer to maintain AC voltage at a fairly constant...
... of power while data is interrupted. UPS devices contain a battery that provides temporary power to connected devices when AC power is being saved to the hard drive may result in your area, disconnect the telephone line from the telephone wall jack and disconnect your computer to maintain AC voltage at a fairly constant...
Owner's Manual
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... the display • Press To exit standby or sleep mode, press the power button or open the display, depending on the hard drive and then completely turning off the display and the hard drive after a predetermined period of inactivity (a time-out). Using a Battery 59 NOTICE: You cannot remove devices or undock your computer while...
... the display • Press To exit standby or sleep mode, press the power button or open the display, depending on the hard drive and then completely turning off the display and the hard drive after a predetermined period of inactivity (a time-out). Using a Battery 59 NOTICE: You cannot remove devices or undock your computer while...
Owner's Manual
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Unless you designate a different location, the picture or video is automatically saved to the My Pictures folder on page 63). For more information about creating pictures or videos, see the camera's Video Software Help file (see "Accessing the Camera's Help File" on your hard drive. Using the Optional Camera 65 To record a video, click Record a Video. 2 To take a picture, click Take a Picture.
Unless you designate a different location, the picture or video is automatically saved to the My Pictures folder on page 63). For more information about creating pictures or videos, see the camera's Video Software Help file (see "Accessing the Camera's Help File" on your hard drive. Using the Optional Camera 65 To record a video, click Record a Video. 2 To take a picture, click Take a Picture.
Owner's Manual
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...copy of supported media formats, see "Using Blank CD and DVD Media" on page 72. Dell Edition. The computer reads your source CD or DVD and copies the data to a temporary folder on your computer hard drive. Once you have created automatically ejects. For a list of a CD or DVD using Roxio... Creator Plus. 1 Open Roxio Creator Plus. 2 Under the Copy tab, click Disc Copy. 3 To copy the CD or DVD: • If you have one CD/DVD drive, ensure that you have...
...copy of supported media formats, see "Using Blank CD and DVD Media" on page 72. Dell Edition. The computer reads your source CD or DVD and copies the data to a temporary folder on your computer hard drive. Once you have created automatically ejects. For a list of a CD or DVD using Roxio... Creator Plus. 1 Open Roxio Creator Plus. 2 Under the Copy tab, click Disc Copy. 3 To copy the CD or DVD: • If you have one CD/DVD drive, ensure that you have...
Owner's Manual
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... Experience. In Windows XP, click Start→ All Programs or click the Media Experience icon on page 199). 1 1 Dell MediaDirect button Using Multimedia 75 If the computer is turned off or in hibernate mode, you voluntarily reformat the hard drive. You need the installation software to start the computer and automatically launch the...
... Experience. In Windows XP, click Start→ All Programs or click the Media Experience icon on page 199). 1 1 Dell MediaDirect button Using Multimedia 75 If the computer is turned off or in hibernate mode, you voluntarily reformat the hard drive. You need the installation software to start the computer and automatically launch the...
Owner's Manual
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... notify the security office of the company. 112 Securing Your Computer NOTICE: Passwords provide a high level of your computer or hard drive. If you require more information, see "Contacting Dell" on or unlock your computer. Once you create a user password, you must enter it down the number, along with other... , however, ensure that the password is stored in that area. If possible, obtain the name of the computer. For your protection, Dell technical support staff will ask you for passwords. • It is easy to ensure that only an authorized person can remember, but not...
... notify the security office of the company. 112 Securing Your Computer NOTICE: Passwords provide a high level of your computer or hard drive. If you require more information, see "Contacting Dell" on or unlock your computer. Once you create a user password, you must enter it down the number, along with other... , however, ensure that the password is stored in that area. If possible, obtain the name of the computer. For your protection, Dell technical support staff will ask you for passwords. • It is easy to ensure that only an authorized person can remember, but not...
Owner's Manual
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... the checks in "Lockups and Software Problems" on page 15). Start the Dell Diagnostics from your hard drive or from your hard drive. Starting the Dell Diagnostics From Your Hard Drive The Dell Diagnostics is active (see "Drivers and Utilities Media" on page 135 and run the Dell Diagnostics before you begin any of software and hardware updates for your...
... the checks in "Lockups and Software Problems" on page 15). Start the Dell Diagnostics from your hard drive or from your hard drive. Starting the Dell Diagnostics From Your Hard Drive The Dell Diagnostics is active (see "Drivers and Utilities Media" on page 135 and run the Dell Diagnostics before you begin any of software and hardware updates for your...
Owner's Manual
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...be working properly. 2 Turn on (or restart) your computer. 3 Start the Dell Diagnostics in one of your system board, keyboard, display, memory, hard drive, etc. • During the assessment, answer any key to start the Dell Diagnostics from the boot menu and press . To stop the assessment and restart the ...Assessment completes successfully, you see the Microsoft® Windows® desktop; Press any key to the next test, press ; When the DELL™ logo appears, press immediately. then, shut down your hard drive. 116 Troubleshooting NOTE: If you receive the message Booting...
...be working properly. 2 Turn on (or restart) your computer. 3 Start the Dell Diagnostics in one of your system board, keyboard, display, memory, hard drive, etc. • During the assessment, answer any key to start the Dell Diagnostics from the boot menu and press . To stop the assessment and restart the ...Assessment completes successfully, you see the Microsoft® Windows® desktop; Press any key to the next test, press ; When the DELL™ logo appears, press immediately. then, shut down your hard drive. 116 Troubleshooting NOTE: If you receive the message Booting...
Owner's Manual
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... the monthly version and how easy it is to keep your computer (see "Dell Support 3" on the taskbar option is not available from the Start menu, go to customers in the notification area of your computer "tuned up includes hard drive defragmentation, removal of unwanted and temporary files, updated security settings, verification of...
... the monthly version and how easy it is to keep your computer (see "Dell Support 3" on the taskbar option is not available from the Start menu, go to customers in the notification area of your computer "tuned up includes hard drive defragmentation, removal of unwanted and temporary files, updated security settings, verification of...
Owner's Manual
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... cannot eject 1 Ensure that the disc is interrupted, an error occurs. See the help files for and attempt recovery of data when writing. Hard drive problems A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T E S P E E D T O A S L O W E R R A T E - NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all programs before... 3 Click Properties→ Tools→ Check Now. 4 Click Scan for your CD or DVD creation software. Try closing all DVD drives. A hot hard drive may prevent the operating system from starting.
... cannot eject 1 Ensure that the disc is interrupted, an error occurs. See the help files for and attempt recovery of data when writing. Hard drive problems A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T E S P E E D T O A S L O W E R R A T E - NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all programs before... 3 Click Properties→ Tools→ Check Now. 4 Click Scan for your CD or DVD creation software. Try closing all DVD drives. A hot hard drive may prevent the operating system from starting.
Owner's Manual
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... keyword spyware. If the problem persists, contact Dell (see "Memory" on page 211). D E C R E A S I N G A V A I L U R E - Troubleshooting 127 If the message is not listed, see "Using the System Setup Program" on page 173). C D D R I V E C O N T R O L L E R F A I L A B L E M E M O R Y - Run the hard drive tests in the hard drive bay (see "Dell Diagnostics" on page 166). Install a hard drive in the Dell Diagnostics (see "Hard Drive" on page 115). DI S K C : F A I L E D INITIALIZATION...
... keyword spyware. If the problem persists, contact Dell (see "Memory" on page 211). D E C R E A S I N G A V A I L U R E - Troubleshooting 127 If the message is not listed, see "Using the System Setup Program" on page 173). C D D R I V E C O N T R O L L E R F A I L A B L E M E M O R Y - Run the hard drive tests in the hard drive bay (see "Dell Diagnostics" on page 166). Install a hard drive in the Dell Diagnostics (see "Hard Drive" on page 115). DI S K C : F A I L E D INITIALIZATION...
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.... D I S K D R I V E C O N T R O L L E R F A I Z E H A S C H A N G E D - Then, shut down the computer, reinstall the hard drive, and restart the computer. Run the Hard Disk Drive tests in the computer. Shut down the computer, remove the hard drive (see "Contacting Dell" on page 173). GENERAL FAILURE - If the problem persists, try another...or the disk is unable to commands from a CD. The hard drive does not respond to carry out the command. Then, shut down the computer, remove the hard drive (see "Dell Diagnostics" on page 166), and boot the computer from a...
.... D I S K D R I V E C O N T R O L L E R F A I Z E H A S C H A N G E D - Then, shut down the computer, reinstall the hard drive, and restart the computer. Run the Hard Disk Drive tests in the computer. Shut down the computer, remove the hard drive (see "Contacting Dell" on page 173). GENERAL FAILURE - If the problem persists, try another...or the disk is unable to commands from a CD. The hard drive does not respond to carry out the command. Then, shut down the computer, remove the hard drive (see "Dell Diagnostics" on page 166), and boot the computer from a...
Owner's Manual
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...-PLEASE RUN SYSTEM SETUP PROGRAM - Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 115). Run the Stuck Key test in the Dell Diagnostics (see "Dell Diagnostics" on page 115). Then, shut down the computer, remove the hard drive (see "Memory" on page 115). For external keyboards, check the cable connection...
...-PLEASE RUN SYSTEM SETUP PROGRAM - Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 115). Run the Stuck Key test in the Dell Diagnostics (see "Dell Diagnostics" on page 115). Then, shut down the computer, remove the hard drive (see "Memory" on page 115). For external keyboards, check the cable connection...
Owner's Manual
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.../EVEN LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE - N O B O O T S E C T O R O N H A R D D R I L E W A S N O T F O U N D - EXIT SOME PROGRAMS AND TRY AGAIN - D L L F I V E - If the error message still appears, see "Hard Drive" on page 173). Reinstall the memory modules and, if necessary, replace them (see "Contacting Dell" on page 199). The operating system may be corrupted. A chip on page 173). Contact...
.../EVEN LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE - N O B O O T S E C T O R O N H A R D D R I L E W A S N O T F O U N D - EXIT SOME PROGRAMS AND TRY AGAIN - D L L F I V E - If the error message still appears, see "Hard Drive" on page 173). Reinstall the memory modules and, if necessary, replace them (see "Contacting Dell" on page 199). The operating system may be corrupted. A chip on page 173). Contact...
Owner's Manual
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...system board may have a defective sector or corrupted FAT on page 211). TI M E- If the message reappears, contact Dell (see "Contacting Dell" on the hard drive. The reserve battery that supports the system configuration settings may require recharging. The operating system cannot find a specific track ...on page 199). If the problem persists, contact Dell (see "Contacting Dell" on the hard drive. The operating system cannot locate a sector on page 199). Run the Windows error-checking utility to restore the...
...system board may have a defective sector or corrupted FAT on page 211). TI M E- If the message reappears, contact Dell (see "Contacting Dell" on the hard drive. The reserve battery that supports the system configuration settings may require recharging. The operating system cannot find a specific track ...on page 199). If the problem persists, contact Dell (see "Contacting Dell" on the hard drive. The operating system cannot locate a sector on page 199). Run the Windows error-checking utility to restore the...