Setup and Quick Reference Guide
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3 Specifications 23 4 Troubleshooting 35 Tools 35 Power Lights 35 Beep Codes 35 Error Messages 37 Dell Diagnostics 42 Solving Problems 44 Power Problems 45 Memory Problems 46 Lockups and Software Problems 47 Dell™ Technical Update Service 49 Dell Support Utility 49 5 Reinstalling Software 51 Drivers 51 Identifying Drivers 51 Reinstalling Drivers and Utilities 51 Restoring Your Operating System 54 Using Microsoft Windows System Restore . . . . . 54 Using Dell™ PC Restore and Dell Factory Image Restore 56 Using the Operating System Media 59 4 Contents
3 Specifications 23 4 Troubleshooting 35 Tools 35 Power Lights 35 Beep Codes 35 Error Messages 37 Dell Diagnostics 42 Solving Problems 44 Power Problems 45 Memory Problems 46 Lockups and Software Problems 47 Dell™ Technical Update Service 49 Dell Support Utility 49 5 Reinstalling Software 51 Drivers 51 Identifying Drivers 51 Reinstalling Drivers and Utilities 51 Restoring Your Operating System 54 Using Microsoft Windows System Restore . . . . . 54 Using Dell™ PC Restore and Dell Factory Image Restore 56 Using the Operating System Media 59 4 Contents
Setup and Quick Reference Guide
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6 Finding Information 61 7 Getting Help 63 Obtaining Assistance 63 Technical Support and Customer Service . . . . . 64 DellConnect 64 Online Services 64 AutoTech Service 65 Automated Order-Status Service 65 Problems With Your Order 65 Product Information 66 Returning Items for Warranty Repair or Credit . . . . . 66 Before You Call 67 Contacting Dell 69 Index 71 Contents 5
6 Finding Information 61 7 Getting Help 63 Obtaining Assistance 63 Technical Support and Customer Service . . . . . 64 DellConnect 64 Online Services 64 AutoTech Service 65 Automated Order-Status Service 65 Problems With Your Order 65 Product Information 66 Returning Items for Warranty Repair or Credit . . . . . 66 Before You Call 67 Contacting Dell 69 Index 71 Contents 5
Setup and Quick Reference Guide
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...in this section, follow the safety instructions that shipped with your computer. For more information about the battery, see the Dell Technology Guide on the fan when the computer gets hot. CAUTION: Do not block, push objects into, or allow ...dust to work with the fan or the computer. Do not store your Dell™ computer. Fan noise is designed to accumulate in a low-airflow environment, such as a closed briefcase, while it is ...and remove any of fire or explosion. Replace the battery only with your computer or at support.dell.com.
...in this section, follow the safety instructions that shipped with your computer. For more information about the battery, see the Dell Technology Guide on the fan when the computer gets hot. CAUTION: Do not block, push objects into, or allow ...dust to work with the fan or the computer. Do not store your Dell™ computer. Fan noise is designed to accumulate in a low-airflow environment, such as a closed briefcase, while it is ...and remove any of fire or explosion. Replace the battery only with your computer or at support.dell.com.
Setup and Quick Reference Guide
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For information about the wireless switch, see "Connecting to enable or disable wireless network devices. Wireless Switch Use the wireless switch to locate networks or to the Internet" on your computer or at support.dell.com. For more information about connecting to the Internet, see the Dell Technology Guide on page 17. 14 About Your Computer
For information about the wireless switch, see "Connecting to enable or disable wireless network devices. Wireless Switch Use the wireless switch to locate networks or to the Internet" on your computer or at support.dell.com. For more information about connecting to the Internet, see the Dell Technology Guide on page 17. 14 About Your Computer
Setup and Quick Reference Guide
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...chose for document #154781 (What Are The Different Methods To Transfer Files From My Old Computer To My New Dell™ Computer Using the Microsoft® Windows® XP Operating System?). After the information has been copied,...wizard reads the collected files and settings and applies them to your new computer. NOTE: Access to the Dell™ Knowledge Base document may not be available in progress. Microsoft Windows Vista® 1 Click the ...screen, click Next. 4 On the Which computer is this procedure, search support.dell.com for transferring your settings and files and click Next.
...chose for document #154781 (What Are The Different Methods To Transfer Files From My Old Computer To My New Dell™ Computer Using the Microsoft® Windows® XP Operating System?). After the information has been copied,...wizard reads the collected files and settings and applies them to your new computer. NOTE: Access to the Dell™ Knowledge Base document may not be available in progress. Microsoft Windows Vista® 1 Click the ...screen, click Next. 4 On the Which computer is this procedure, search support.dell.com for transferring your settings and files and click Next.
Setup and Quick Reference Guide
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... Front-side bus frequency Dell™ Vostro™ 1310, 1510, and 1710: • Intel® Core™2 Duo (1.4-2.6 GHz) • Intel® Celeron® (1.8-2.0 GHz) Vostro 1310, 1510, and 1710: • 2 MB, 3 MB, 4MB, or 6 MB (Intel Core 2 Duo) • 1 MB (Intel Celeron) Vostro 1310, 1510, and 1710...Intel GM965 Express chipset for integrated graphics 64 bit Vostro 1310, 1510, and 1710: • dual channel 64-bit bus 32 bit 1 MB ExpressCard NOTE: The ExpressCard slot is designed only for ExpressCards. It does NOT support PC Cards. For more information regarding the configuration...
... Front-side bus frequency Dell™ Vostro™ 1310, 1510, and 1710: • Intel® Core™2 Duo (1.4-2.6 GHz) • Intel® Celeron® (1.8-2.0 GHz) Vostro 1310, 1510, and 1710: • 2 MB, 3 MB, 4MB, or 6 MB (Intel Core 2 Duo) • 1 MB (Intel Celeron) Vostro 1310, 1510, and 1710...Intel GM965 Express chipset for integrated graphics 64 bit Vostro 1310, 1510, and 1710: • dual channel 64-bit bus 32 bit 1 MB ExpressCard NOTE: The ExpressCard slot is designed only for ExpressCards. It does NOT support PC Cards. For more information regarding the configuration...
Setup and Quick Reference Guide
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...(54 mm) (2.126 inches) 54 mm (2.126 inches) 8-in-1 Memory Card Reader 8-in-1 memory card controller 8-in-1 memory card connector Cards supported O2MICRO OZ129 8-in-1 combo card connector • Secure Digital (SD) • SDIO • MultiMediaCard (MMC) • Memory Stick • ... take advantage of the dual-channel bandwidth capability, both USB- ExpressCard (continued) ExpressCard connector Cards supported ExpressCard connector size • 54-mm ExpressCard slot (supports both memory slots must be populated. NOTE: The available memory displayed does not reflect the complete ...
...(54 mm) (2.126 inches) 54 mm (2.126 inches) 8-in-1 Memory Card Reader 8-in-1 memory card controller 8-in-1 memory card connector Cards supported O2MICRO OZ129 8-in-1 combo card connector • Secure Digital (SD) • SDIO • MultiMediaCard (MMC) • Memory Stick • ... take advantage of the dual-channel bandwidth capability, both USB- ExpressCard (continued) ExpressCard connector Cards supported ExpressCard connector size • 54-mm ExpressCard slot (supports both memory slots must be populated. NOTE: The available memory displayed does not reflect the complete ...
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... at the time of purchase. Ports and Connectors Audio IEEE 1394a Mini-Card support (internal expansion slots) Network adapter USB Video microphone connector, stereo headphone/speakers connector 4-pin connector Vostro 1310, 1510, and 1710: • one Mini-Card slot • one dedicated...card with Bluetooth® wireless technology (Dell™ Wireless 360) RJ-45 port Vostro 1310 and 1510: • four USB ports Vostro 1710: • six USB ports 15-pin VGA video connector Communications Modem Network adapter Wireless supports external USB modem Vostro 1310, 1510, and 1710: •...
... at the time of purchase. Ports and Connectors Audio IEEE 1394a Mini-Card support (internal expansion slots) Network adapter USB Video microphone connector, stereo headphone/speakers connector 4-pin connector Vostro 1310, 1510, and 1710: • one Mini-Card slot • one dedicated...card with Bluetooth® wireless technology (Dell™ Wireless 360) RJ-45 port Vostro 1310 and 1510: • four USB ports Vostro 1710: • six USB ports 15-pin VGA video connector Communications Modem Network adapter Wireless supports external USB modem Vostro 1310, 1510, and 1710: •...
Setup and Quick Reference Guide
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...up: 1 Write down the beep code. 2 Run the Dell Diagnostics to identify a more memory modules are compatible with your computer (see your Service Manual at support.dell.com). 3 If the problem persists, contact Dell. 36 Troubleshooting board failure 4 RAM Read/Write 1 Ensure...installed, remove the modules, reinstall one module (see your Service Manual at support.dell.com), and then restart the computer. Code Description (repetitive short beeps) Suggested Remedy 1 BIOS checksum Contact Dell. Continue until you have identified a faulty module or reinstalled all modules ...
...up: 1 Write down the beep code. 2 Run the Dell Diagnostics to identify a more memory modules are compatible with your computer (see your Service Manual at support.dell.com). 3 If the problem persists, contact Dell. 36 Troubleshooting board failure 4 RAM Read/Write 1 Ensure...installed, remove the modules, reinstall one module (see your Service Manual at support.dell.com), and then restart the computer. Code Description (repetitive short beeps) Suggested Remedy 1 BIOS checksum Contact Dell. Continue until you have identified a faulty module or reinstalled all modules ...
Setup and Quick Reference Guide
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... appeared. C D D R I V E C O N T R O L L E R F A I L E D INITIALIZATION - DI S K C : F A I L U R E - See your Service Manual at support.dell.com). The primary cache internal to commands from the computer. D E C R E A S I N G A V A I L U R E - One or more memory modules may be faulty or improperly seated. Troubleshooting 37 Failure ... drive failed initialization. AU X I L I A R Y DEVICE FAILURE - See your Service Manual at support.dell.com for more information. Code Description (repetitive short beeps) Suggested Remedy 5 Real-time clock 1 Replace the ...
... appeared. C D D R I V E C O N T R O L L E R F A I L E D INITIALIZATION - DI S K C : F A I L U R E - See your Service Manual at support.dell.com). The primary cache internal to commands from the computer. D E C R E A S I N G A V A I L U R E - One or more memory modules may be faulty or improperly seated. Troubleshooting 37 Failure ... drive failed initialization. AU X I L I A R Y DEVICE FAILURE - See your Service Manual at support.dell.com for more information. Code Description (repetitive short beeps) Suggested Remedy 5 Real-time clock 1 Replace the ...
Setup and Quick Reference Guide
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...computer. HA R D -DISK DRIVE FAILURE - The operation requires a hard drive in the hard drive bay. See your Service Manual at support.dell.com), and boot the computer from a CD. Reinsert the card or try another card. GENERAL FAILURE - Then, shut down the computer... information-for example, Printer out of memory recorded in nonvolatile memory (NVRAM) does not match the memory installed in the Dell Diagnostics (see your Service Manual at support.dell.com for more information. A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS Do not use a larger capacity disk. H...
...computer. HA R D -DISK DRIVE FAILURE - The operation requires a hard drive in the hard drive bay. See your Service Manual at support.dell.com), and boot the computer from a CD. Reinsert the card or try another card. GENERAL FAILURE - Then, shut down the computer... information-for example, Printer out of memory recorded in nonvolatile memory (NVRAM) does not match the memory installed in the Dell Diagnostics (see your Service Manual at support.dell.com for more information. A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS Do not use a larger capacity disk. H...
Setup and Quick Reference Guide
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... trying to boot to occur after a memory module is most likely to nonbootable media, such as a floppy disk or CD. See your Service Manual at support.dell.com for more information. K E Y B O A R D C O N T R O L L E R F A I L U R E - Restart the computer, and avoid touching the keyboard or keys during the boot routine. Troubleshooting 39 If the problem persists, try...
... trying to boot to occur after a memory module is most likely to nonbootable media, such as a floppy disk or CD. See your Service Manual at support.dell.com for more information. K E Y B O A R D C O N T R O L L E R F A I L U R E - Restart the computer, and avoid touching the keyboard or keys during the boot routine. Troubleshooting 39 If the problem persists, try...
Setup and Quick Reference Guide
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... LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE - Reinstall the memory modules and, if necessary, replace them . See your Service Manual at support.dell.com for more information. N O B O O T D E V I C E A V A I V E - Reinstall the memory modules and..., if necessary, replace them . If the hard drive is your Service Manual at support.dell.com for more information. Contact Dell (see "Contacting Dell" on page 42). N O T I M E R T I C K I O N E R R O R - You have too many programs open the program that the...
... LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE - Reinstall the memory modules and, if necessary, replace them . See your Service Manual at support.dell.com for more information. N O B O O T D E V I C E A V A I V E - Reinstall the memory modules and..., if necessary, replace them . If the hard drive is your Service Manual at support.dell.com for more information. Contact Dell (see "Contacting Dell" on page 42). N O T I M E R T I C K I O N E R R O R - You have too many programs open the program that the...
Setup and Quick Reference Guide
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... the system board may have a defective sector or corrupted FAT on page 42). You may be malfunctioning. SEEK ERROR - OPTIONAL R O M B A D CHECKSUM - Contact Dell (see your Service Manual at support.dell.com). The program that you are defective, back up the data (if possible), and then reformat the hard drive. SHUTDOWN FAILURE - Remove and...
... the system board may have a defective sector or corrupted FAT on page 42). You may be malfunctioning. SEEK ERROR - OPTIONAL R O M B A D CHECKSUM - Contact Dell (see your Service Manual at support.dell.com). The program that you are defective, back up the data (if possible), and then reformat the hard drive. SHUTDOWN FAILURE - Remove and...
Setup and Quick Reference Guide
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... the Keyboard Controller test in the Dell Diagnostics (see "Contacting Dell" on page 42). The battery is running out of the procedures in Lockups and Software Problems (see your Service Manual at support.dell.com). When to Use the Dell Diagnostics If you experience a problem with... your computer, perform the checks in this section, follow the safety instructions that supports the system configuration settings may require recharging. TI M ...
... the Keyboard Controller test in the Dell Diagnostics (see "Contacting Dell" on page 42). The battery is running out of the procedures in Lockups and Software Problems (see your Service Manual at support.dell.com). When to Use the Dell Diagnostics If you experience a problem with... your computer, perform the checks in this section, follow the safety instructions that supports the system configuration settings may require recharging. TI M ...
Setup and Quick Reference Guide
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... works only on your hard drive or from the start menu and press . See your Service Manual at support.dell.com to wait until you see the Microsoft® Windows® desktop, and then shut down your computer. NOTE: If you begin. Troubleshooting 43 ... print these procedures before you wait too long and the operating system logo appears, continue to review your computer. 3 When the DELL™ logo appears, press immediately. Starting the Dell Diagnostics From Your Hard Drive NOTE: If your computer cannot display a screen image, see a message stating that is connected to ...
... works only on your hard drive or from the start menu and press . See your Service Manual at support.dell.com to wait until you see the Microsoft® Windows® desktop, and then shut down your computer. NOTE: If you begin. Troubleshooting 43 ... print these procedures before you wait too long and the operating system logo appears, continue to review your computer. 3 When the DELL™ logo appears, press immediately. Starting the Dell Diagnostics From Your Hard Drive NOTE: If your computer cannot display a screen image, see a message stating that is connected to ...
Setup and Quick Reference Guide
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...CD-RW and press . 4 Select the Boot from CD-ROM option from the numbered list. When the DELL logo appears, press immediately. Solving Problems Follow these tips when troubleshooting your Service Manual at support.dell.com). • If a device does not work, ensure that the device is correctly installed (see ... were written for one time only. NOTE: The next steps change the boot sequence for the Windows default view, so they may help support personnel to run, and follow the instructions on the screen, write down and restart the computer. This message may not apply if you ...
...CD-RW and press . 4 Select the Boot from CD-ROM option from the numbered list. When the DELL logo appears, press immediately. Solving Problems Follow these tips when troubleshooting your Service Manual at support.dell.com). • If a device does not work, ensure that the device is correctly installed (see ... were written for one time only. NOTE: The next steps change the boot sequence for the Windows default view, so they may help support personnel to run, and follow the instructions on the screen, write down and restart the computer. This message may not apply if you ...
Setup and Quick Reference Guide
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... plugged into an electrical outlet and are turned on. • Ensure that the electrical outlet is working by testing it with your Service Manual at support.dell.com). I F T H E P O W E R L I G H T I S B L I N K I S S T E A D Y ... U E - The computer is a power problem, a device may be malfunctioning or incorrectly installed. • Remove and then reinstall all memory modules (see your Service Manual at support.dell.com). There is receiving electrical power, a device might be malfunctioning or incorrectly installed. • Ensure that the main power cable and front panel cable are...
... plugged into an electrical outlet and are turned on. • Ensure that the electrical outlet is working by testing it with your Service Manual at support.dell.com). I F T H E P O W E R L I G H T I S B L I N K I S S T E A D Y ... U E - The computer is a power problem, a device may be malfunctioning or incorrectly installed. • Remove and then reinstall all memory modules (see your Service Manual at support.dell.com). There is receiving electrical power, a device might be malfunctioning or incorrectly installed. • Ensure that the main power cable and front panel cable are...
Setup and Quick Reference Guide
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... computer is successfully communicating with the memory. • Ensure that you are following the memory installation guidelines (see your Service Manual at support.dell.com). • Ensure that the memory you are : • Power, keyboard, and mouse extension cables • Too many devices...the same electrical outlet Memory Problems CAUTION: Before you are securely connected to the system board connector (see your Service Manual at support.dell.com) to see if that resolves the problem. • See the software documentation for minimum memory requirements. If necessary, install ...
... computer is successfully communicating with the memory. • Ensure that you are following the memory installation guidelines (see your Service Manual at support.dell.com). • Ensure that the memory you are : • Power, keyboard, and mouse extension cables • Too many devices...the same electrical outlet Memory Problems CAUTION: Before you are securely connected to the system board connector (see your Service Manual at support.dell.com) to see if that resolves the problem. • See the software documentation for minimum memory requirements. If necessary, install ...
Setup and Quick Reference Guide
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...The service is not available from the Start menu. Use this support utility for the Dell Technical Update service, go to support.dell.com and download the software. Troubleshooting 49 NOTE: If the Dell Support Utility is free and can be customized for your taskbar: 1 ... and hardware updates for your computing environment. The icon in your computing environment. Accessing the Dell Support Utility Access the Dell Support Utility from the Start menu, go to support.dell.com/technicalupdate. BACK UP YOUR FILES IMMEDIATELY • Use a virus-scanning program to check...
...The service is not available from the Start menu. Use this support utility for the Dell Technical Update service, go to support.dell.com and download the software. Troubleshooting 49 NOTE: If the Dell Support Utility is free and can be customized for your taskbar: 1 ... and hardware updates for your computing environment. The icon in your computing environment. Accessing the Dell Support Utility Access the Dell Support Utility from the Start menu, go to support.dell.com/technicalupdate. BACK UP YOUR FILES IMMEDIATELY • Use a virus-scanning program to check...