Owner's Manual
Page 6
... 70 10 Troubleshooting Tools 73 Diagnostic Lights 73 Diagnostic Light Codes During POST 73 System Messages 74 Hardware Troubleshooter 78 Dell Diagnostics 79 When to Use the Dell Diagnostics 79 Starting the Dell Diagnostics From Your Hard Drive 79 Starting the Dell Diagnostics From the Drivers and Utilities Media 81 Dell Diagnostics Main Menu 82 6 Contents
... 70 10 Troubleshooting Tools 73 Diagnostic Lights 73 Diagnostic Light Codes During POST 73 System Messages 74 Hardware Troubleshooter 78 Dell Diagnostics 79 When to Use the Dell Diagnostics 79 Starting the Dell Diagnostics From Your Hard Drive 79 Starting the Dell Diagnostics From the Drivers and Utilities Media 81 Dell Diagnostics Main Menu 82 6 Contents
Owner's Manual
Page 8
13 Reinstalling Software 105 Drivers 105 What Is a Driver 105 Identifying Drivers 105 Reinstalling Drivers and Utilities 106 Hardware and Software Problems 110 Restoring Your Operating System 110 Using Microsoft Windows System Restore . . . . 111 Using Dell™ PC Restore and Dell Factory Image Restore 113 Using the Operating System Media 116 14 Traveling With Your Computer 119...
13 Reinstalling Software 105 Drivers 105 What Is a Driver 105 Identifying Drivers 105 Reinstalling Drivers and Utilities 106 Hardware and Software Problems 110 Restoring Your Operating System 110 Using Microsoft Windows System Restore . . . . 111 Using Dell™ PC Restore and Dell Factory Image Restore 113 Using the Operating System Media 116 14 Traveling With Your Computer 119...
Owner's Manual
Page 11
...106). Finding Information 11 Some features or media may ship with your computer. NOTE: Drivers and documentation updates can use the media to your computer. You can be found at support.dell.com. Readme files may be included on your media to provide last-minute updates ...about technical changes to reinstall drivers (see "Reinstalling Drivers and Utilities" on your computer or advanced technical-reference material for ...
...106). Finding Information 11 Some features or media may ship with your computer. NOTE: Drivers and documentation updates can use the media to your computer. You can be found at support.dell.com. Readme files may be included on your media to provide last-minute updates ...about technical changes to reinstall drivers (see "Reinstalling Drivers and Utilities" on your computer or advanced technical-reference material for ...
Owner's Manual
Page 14
...system and installs the updates 1 Go to support.dell.com and click Drivers & Downloads. 2 Enter your computer, you should also reinstall the NSS utility. support.dell.com NOTE: Select your computer • Reference - Certified drivers, patches, and software updates • Notebook System...your region or business segment to System and Configuration Utilities → Dell Notebook System Software and click Download Now. 4 Select Drivers & Downloads and click Go. Online discussion with technical support • Dell Technical Update Service - Find It Here • Solutions - What...
...system and installs the updates 1 Go to support.dell.com and click Drivers & Downloads. 2 Enter your computer, you should also reinstall the NSS utility. support.dell.com NOTE: Select your computer • Reference - Certified drivers, patches, and software updates • Notebook System...your region or business segment to System and Configuration Utilities → Dell Notebook System Software and click Download Now. 4 Select Drivers & Downloads and click Go. Online discussion with technical support • Dell Technical Update Service - Find It Here • Solutions - What...
Owner's Manual
Page 17
What Are You Looking For? Your operating system product key label is located on the operating system you reinstall your operating system, use the Drivers and Utilities media to reinstall drivers for the devices that came with your computer. Find It Here After you ordered. Finding Information 17 NOTE: The color of your CD varies based on your computer.
What Are You Looking For? Your operating system product key label is located on the operating system you reinstall your operating system, use the Drivers and Utilities media to reinstall drivers for the devices that came with your computer. Find It Here After you ordered. Finding Information 17 NOTE: The color of your CD varies based on your computer.
Owner's Manual
Page 44
.... To display a program at a specific resolution, both the video card and the display must support the program, and the necessary video drivers must be hard to read if you change the resolution to one not supported by adjusting display resolution. As you choose a resolution or... color palette that corresponds to offer the best performance with vision impairments. NOTE: Use only the Dell-installed video drivers, which are designed to the operating system your computer is higher than the display supports, the settings adjust automatically to change any ...
.... To display a program at a specific resolution, both the video card and the display must support the program, and the necessary video drivers must be hard to read if you change the resolution to one not supported by adjusting display resolution. As you choose a resolution or... color palette that corresponds to offer the best performance with vision impairments. NOTE: Use only the Dell-installed video drivers, which are designed to the operating system your computer is higher than the display supports, the settings adjust automatically to change any ...
Owner's Manual
Page 50
.... Pause. Fast reverse. Advance a single frame while in certain countries). 4 Push the tray back into the drive. For more information, see the Drivers and Utilities CD (the Drivers and Utilities CD is optional and may not be available for storing data, to create music CDs, or to copy CDs, see the... CD software that you follow all copyright laws when you need to install the drivers and software necessary to the previous track. Pause. Eject. Go to the next track. To format CDs for your computer. Move backward within the...
.... Pause. Fast reverse. Advance a single frame while in certain countries). 4 Push the tray back into the drive. For more information, see the Drivers and Utilities CD (the Drivers and Utilities CD is optional and may not be available for storing data, to create music CDs, or to copy CDs, see the... CD software that you follow all copyright laws when you need to install the drivers and software necessary to the previous track. Pause. Eject. Go to the next track. To format CDs for your computer. Move backward within the...
Owner's Manual
Page 60
Your wireless network card requires specific software and drivers for connecting to open the wireless network properties screen. 60 Setting Up and Using Networks For information on the type of wireless network card installed ... network names and configuration details vary. The software is managing the wireless network card. See "Wireless Local Area Network (WLAN)" on the Dell™ Support website at support.dell.com. If the Choose a wireless network window states Click an item in the list below to connect to a wireless network in the user...
Your wireless network card requires specific software and drivers for connecting to open the wireless network properties screen. 60 Setting Up and Using Networks For information on the type of wireless network card installed ... network names and configuration details vary. The software is managing the wireless network card. See "Wireless Local Area Network (WLAN)" on the Dell™ Support website at support.dell.com. If the Choose a wireless network window states Click an item in the list below to connect to a wireless network in the user...
Owner's Manual
Page 65
.... If the configuration program tells you must press the latch twice: once to pop the latch out, and then a second time to load the manufacturer's drivers, use when no ExpressCard is installed in the Product Information Guide. For some release latches, you to pop the card out. Press the release latch...
.... If the configuration program tells you must press the latch twice: once to pop the latch out, and then a second time to load the manufacturer's drivers, use when no ExpressCard is installed in the Product Information Guide. For some release latches, you to pop the card out. Press the release latch...
Owner's Manual
Page 79
...computer, perform the checks in the Product Information Guide. NOTE: Alternatively, you can select Diagnostics from the Drivers and Utilities media provided with your computer. Dell Diagnostics CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in... (docked), undock it. Troubleshooting Tools 79 NOTE: If the computer is active. NOTE: The Drivers and Utilities media is located on a separate diagnostic utility partition on Dell computers. See the documentation that the device you want to be working properly. 2 Press and...
...computer, perform the checks in the Product Information Guide. NOTE: Alternatively, you can select Diagnostics from the Drivers and Utilities media provided with your computer. Dell Diagnostics CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in... (docked), undock it. Troubleshooting Tools 79 NOTE: If the computer is active. NOTE: The Drivers and Utilities media is located on a separate diagnostic utility partition on Dell computers. See the documentation that the device you want to be working properly. 2 Press and...
Owner's Manual
Page 80
...message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from your Drivers and Utilities media (see "Starting the Dell Diagnostics From the Drivers and Utilities Media" on page 81). 3 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive. 4 ...which can take up to thirty minutes or more to continue." Press any key to complete. NOTE: Write down the error code(s) and see "Dell Diagnostics Main Menu" on page 82). NOTE: It is recommended that you select Test System to run a complete test on page 129. ...
...message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from your Drivers and Utilities media (see "Starting the Dell Diagnostics From the Drivers and Utilities Media" on page 81). 3 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive. 4 ...which can take up to thirty minutes or more to continue." Press any key to complete. NOTE: Write down the error code(s) and see "Dell Diagnostics Main Menu" on page 82). NOTE: It is recommended that you select Test System to run a complete test on page 129. ...
Owner's Manual
Page 81
Starting the Dell Diagnostics From the Drivers and Utilities Media Before running the Dell Diagnostics, enter System Setup (see "Viewing the System Setup Screens" on your computer and try again. 4 When the boot device list appears, use the up ... NOTE: Keyboard failure may result when a key is active. 1 Insert the Drivers and Utilities media into the optical drive. 2 Restart your computer and try again. 6 Type 1 to Run the 32 Bit Dell Diagnostics. 7 At the Dell Diagnostics Menu, type 1 to select Dell 32-bit Diagnostics for Resource CD (graphical user interface). 8 Press to wait...
Starting the Dell Diagnostics From the Drivers and Utilities Media Before running the Dell Diagnostics, enter System Setup (see "Viewing the System Setup Screens" on your computer and try again. 4 When the boot device list appears, use the up ... NOTE: Keyboard failure may result when a key is active. 1 Insert the Drivers and Utilities media into the optical drive. 2 Restart your computer and try again. 6 Type 1 to Run the 32 Bit Dell Diagnostics. 7 At the Dell Diagnostics Menu, type 1 to select Dell 32-bit Diagnostics for Resource CD (graphical user interface). 8 Press to wait...
Owner's Manual
Page 82
...the mouse, or press and then , to select the test you want to run (see "Dell Diagnostics Main Menu" on page 82). Selecting Test Memory initiates the extended memory test, which can ... have completed, close the test window to return to the Dell Diagnostics Main Menu. 11 Close the Main Menu window to this menu. Dell Diagnostics Main Menu After the Dell Diagnostics loads the following menu appears: Option Express Test Function .... NOTE: Write down any key to return to exit the Dell Diagnostics and restart the computer. 12 Remove the Drivers and Utilities media from the optical drive.
...the mouse, or press and then , to select the test you want to run (see "Dell Diagnostics Main Menu" on page 82). Selecting Test Memory initiates the extended memory test, which can ... have completed, close the test window to return to the Dell Diagnostics Main Menu. 11 Close the Main Menu window to this menu. Dell Diagnostics Main Menu After the Dell Diagnostics loads the following menu appears: Option Express Test Function .... NOTE: Write down any key to return to exit the Dell Diagnostics and restart the computer. 12 Remove the Drivers and Utilities media from the optical drive.
Owner's Manual
Page 90
...the memory modules (see your Service Manual) to ensure that your computer is successfully communicating with the memory. • Run the Dell Diagnostics (see "Dell Diagnostics" on your computer. • Ensure that resolves the problem. • See the software documentation for information. •... Ensure that the program is installed and configured properly. • Verify that the device drivers do not conflict with the operating ...
...the memory modules (see your Service Manual) to ensure that your computer is successfully communicating with the memory. • Run the Dell Diagnostics (see "Dell Diagnostics" on your computer. • Ensure that resolves the problem. • See the software documentation for information. •... Ensure that the program is installed and configured properly. • Verify that the device drivers do not conflict with the operating ...
Owner's Manual
Page 93
... the scanner documentation for your scanner is working by testing it with another device, such as needed. REINSTALL THE PRINTER DRIVER - SEE THE PRINTER DOCUMENTATION FOR INFORMATION ON REINSTALLING THE PRINTER DRIVER. UNLO CK THE SCANNER - Windows Vista: 1 Click Start → Control Panel→ Hardware and Sound→ Printer. 2 If the printer...
... the scanner documentation for your scanner is working by testing it with another device, such as needed. REINSTALL THE PRINTER DRIVER - SEE THE PRINTER DOCUMENTATION FOR INFORMATION ON REINSTALLING THE PRINTER DRIVER. UNLO CK THE SCANNER - Windows Vista: 1 Click Start → Control Panel→ Hardware and Sound→ Printer. 2 If the printer...
Owner's Manual
Page 95
... using a mouse extension cable, disconnect it and connect the mouse directly to move the cursor around, select an icon, and open it for interference. See "Drivers" on page 110. Ensure that the volume is turned up and that the headphone cable is not muted. Disconnect the mouse cable, check it . No...
... using a mouse extension cable, disconnect it and connect the mouse directly to move the cursor around, select an icon, and open it for interference. See "Drivers" on page 110. Ensure that the volume is turned up and that the headphone cable is not muted. Disconnect the mouse cable, check it . No...
Owner's Manual
Page 96
Verify that the system setup program lists the correct device for troubleshooting purposes. See "Reinstalling Drivers and Utilities" on page 73. Video and Monitor Problems CAUTION: Before you begin any setting adjustments.) For more information on using the ... Troubleshooting To test the mouse controller (which affects pointer movement) and the operation of the procedures in this section, follow the safety instructions in the Dell Diagnostics (see the monitor's documentation. NOTICE: If your graphics card, go to read C H E C K T H E DIAG NOSTI C LIGH TS - If you want to change...
Verify that the system setup program lists the correct device for troubleshooting purposes. See "Reinstalling Drivers and Utilities" on page 73. Video and Monitor Problems CAUTION: Before you begin any setting adjustments.) For more information on using the ... Troubleshooting To test the mouse controller (which affects pointer movement) and the operation of the procedures in this section, follow the safety instructions in the Dell Diagnostics (see the monitor's documentation. NOTICE: If your graphics card, go to read C H E C K T H E DIAG NOSTI C LIGH TS - If you want to change...
Owner's Manual
Page 105
... operating system. 13 Reinstalling Software Drivers What Is a Driver? A driver acts like a translator between the device and any device, identify whether the driver is a program that you with required drivers already installed-no further installation or configuration is needed. Many drivers, such as a printer, mouse, or keyboard. Dell ships your computer to install drivers if you experience a problem...
... operating system. 13 Reinstalling Software Drivers What Is a Driver? A driver acts like a translator between the device and any device, identify whether the driver is a program that you with required drivers already installed-no further installation or configuration is needed. Many drivers, such as a printer, mouse, or keyboard. Dell ships your computer to install drivers if you experience a problem...
Owner's Manual
Page 106
..." on your computer after you install drivers obtained from other sources, your Drivers and Utilities media provide approved drivers for which the new driver was installed and click Properties. 3 Click the Drivers tab→ Roll Back Driver. 106 Reinstalling Software Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your computer might not work...
..." on your computer after you install drivers obtained from other sources, your Drivers and Utilities media provide approved drivers for which the new driver was installed and click Properties. 3 Click the Drivers tab→ Roll Back Driver. 106 Reinstalling Software Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your computer might not work...
Owner's Manual
Page 107
...drivers are automatically displayed in the My Drivers-The ResourceCD has identified these components in your system window. Reinstalling Software 107 If Device Driver...use the Drivers and Utilities media, go to step 5. 2 When the Drivers and Utilities ...drivers for hardware that existed before you installed the new driver. 1 With the Windows desktop displayed, insert the Drivers and Utilities media. The drivers...driver was installed and click Properties. 4 Click the Drivers tab→ Roll Back Driver... appears. NOTE: The Drivers and Utilities media displays drivers only for the new ...
...drivers are automatically displayed in the My Drivers-The ResourceCD has identified these components in your system window. Reinstalling Software 107 If Device Driver...use the Drivers and Utilities media, go to step 5. 2 When the Drivers and Utilities ...drivers for hardware that existed before you installed the new driver. 1 With the Windows desktop displayed, insert the Drivers and Utilities media. The drivers...driver was installed and click Properties. 4 Click the Drivers tab→ Roll Back Driver... appears. NOTE: The Drivers and Utilities media displays drivers only for the new ...