User Manual
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... printer...118 Cleaning the scanner glass...119 Moving the printer to another location 119 Troubleshooting 121 Before you troubleshoot...121 If Troubleshooting does not solve your problem 121 Setup troubleshooting...121 Understanding printer messages...126 Jams and misfeeds troubleshooting...133 Print troubleshooting...140 Copy and scan troubleshooting...143 Fax troubleshooting...145 Network troubleshooting...150 Notices...160 Product information...160
... printer...118 Cleaning the scanner glass...119 Moving the printer to another location 119 Troubleshooting 121 Before you troubleshoot...121 If Troubleshooting does not solve your problem 121 Setup troubleshooting...121 Understanding printer messages...126 Jams and misfeeds troubleshooting...133 Print troubleshooting...140 Copy and scan troubleshooting...143 Fax troubleshooting...145 Network troubleshooting...150 Notices...160 Product information...160
User Manual
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Finding information about the printer Publications What are you purchased. For updates, check our Web site at http://support.dell.com. Recycling • Recycle the product packaging. • Recycle your printer 9 Conserving ink • Use Quick Print or Draft Mode...• Performing printing, copying, scanning, and faxing tasks, depending on your printer model • Caring for and maintaining the printer • Troubleshooting and solving problems User's Guide The User's Guide is available on the features of the printer that require less ink. About your old printer ...
Finding information about the printer Publications What are you purchased. For updates, check our Web site at http://support.dell.com. Recycling • Recycle the product packaging. • Recycle your printer 9 Conserving ink • Use Quick Print or Draft Mode...• Performing printing, copying, scanning, and faxing tasks, depending on your printer model • Caring for and maintaining the printer • Troubleshooting and solving problems User's Guide The User's Guide is available on the features of the printer that require less ink. About your old printer ...
User Manual
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...8226; Supplies and accessories for ? About your operating system. The latest supplemental information, updates, and online technical support: • Troubleshooting hints and tips • Frequently asked questions • Documentation • Driver downloads • Live chat support • E‑mail ... appear on labels located on your printer. • Software and Drivers-Certified drivers for your printer and installers for Dell printer software • Readme files-Last‑minute technical changes, or advanced technical reference material for experienced users or ...
...8226; Supplies and accessories for ? About your operating system. The latest supplemental information, updates, and online technical support: • Troubleshooting hints and tips • Frequently asked questions • Documentation • Driver downloads • Live chat support • E‑mail ... appear on labels located on your printer. • Software and Drivers-Certified drivers for your printer and installers for Dell printer software • Readme files-Last‑minute technical changes, or advanced technical reference material for experienced users or ...
User Manual
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... printer as the fax number, and then set the printer to a telephone line through both the wall jack and the printer, then see the "Fax troubleshooting checklist" on one of your voice calls are working and properly connected to answer the call . If you know what telephone number was dialed, and...
... printer as the fax number, and then set the printer to a telephone line through both the wall jack and the printer, then see the "Fax troubleshooting checklist" on one of your voice calls are working and properly connected to answer the call . If you know what telephone number was dialed, and...
User Manual
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... access points with different modes of connection and that describes how you can change the way you encounter difficulties during configuration. See related topics on troubleshooting specific connection types if you access your needs. PEAP or EAP‑TTLS Click Install CA Certificate, and then type the path to the CA...
... access points with different modes of connection and that describes how you can change the way you encounter difficulties during configuration. See related topics on troubleshooting specific connection types if you access your needs. PEAP or EAP‑TTLS Click Install CA Certificate, and then type the path to the CA...
User Manual
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... the CD icon on an Ethernet network. 4 Select the Network printer. b In the Start Search or Run box, type control printers. See related topics on troubleshooting specific connection types if you access your printer depending on the computer. Note: The wireless adapter of connection and that describes how you currently access...
... the CD icon on an Ethernet network. 4 Select the Network printer. b In the Start Search or Run box, type control printers. See related topics on troubleshooting specific connection types if you access your printer depending on the computer. Note: The wireless adapter of connection and that describes how you currently access...
User Manual
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...queue" on page 125 • "Cannot print through USB" on page 125 Incorrect language appears on . If Troubleshooting does not solve your problem Visit our Web site at http://support.dell.com to find the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, navigate... to: > Setup > > Device Setup > > Language > 2 Press the up or down arrow button to scroll to the language you troubleshoot Use this checklist to solve...
...queue" on page 125 • "Cannot print through USB" on page 125 Incorrect language appears on . If Troubleshooting does not solve your problem Visit our Web site at http://support.dell.com to find the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, navigate... to: > Setup > > Device Setup > > Language > 2 Press the up or down arrow button to scroll to the language you troubleshoot Use this checklist to solve...
User Manual
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... the USB port of the computer. The cartridges should click firmly into the wall outlet. 4 Turn on the printer. Software did not install If you troubleshoot" checklist does not solve the problem, then try uninstalling and reinstalling the software. Before you continue to have connected to Yes, and then press . You... SOFTWARE CHECK THE USB CONNECTION 1 Check the USB cable for three seconds to turn off the printer. Note: Make sure the printer is marked with . Troubleshooting 122 3 To confirm the setting, press the left or right arrow button to scroll to a defective port.
... the USB port of the computer. The cartridges should click firmly into the wall outlet. 4 Turn on the printer. Software did not install If you troubleshoot" checklist does not solve the problem, then try uninstalling and reinstalling the software. Before you continue to have connected to Yes, and then press . You... SOFTWARE CHECK THE USB CONNECTION 1 Check the USB cable for three seconds to turn off the printer. Note: Make sure the printer is marked with . Troubleshooting 122 3 To confirm the setting, press the left or right arrow button to scroll to a defective port.
User Manual
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... use a new one minute, reconnect the power cord into the power supply, and then plug the power cord into the USB port of the computer. Troubleshooting 123 SELECT YOUR PRINTER FROM THE PRINT DIALOG BEFORE SENDING THE PRINT JOB Note: This solution applies to Macintosh users only. 1 With a document open, choose... mode. From the list of the USB cable into the wall outlet. 4 Turn on the computer. If the cable is wirelessly connected, see the Wireless troubleshooting section.
... use a new one minute, reconnect the power cord into the power supply, and then plug the power cord into the USB port of the computer. Troubleshooting 123 SELECT YOUR PRINTER FROM THE PRINT DIALOG BEFORE SENDING THE PRINT JOB Note: This solution applies to Macintosh users only. 1 With a document open, choose... mode. From the list of the USB cable into the wall outlet. 4 Turn on the computer. If the cable is wirelessly connected, see the Wireless troubleshooting section.
User Manual
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... then make sure the printhead is in Sleep mode. Note: Make sure the printer is busy or does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try installing the cartridges again. 2 Load plain, unmarked paper. 3 From the printer control panel, ...navigate to: > Setup > > Maintenance > 4 Press the up or down arrow button to scroll to Deep Clean Printhead, and then press . Troubleshooting 124 Printer is finished. Printer is not in Sleep mode. A cleaning page prints. 5 Load plain, unmarked paper. 6 From the Maintenance menu screen, ...
... then make sure the printhead is in Sleep mode. Note: Make sure the printer is busy or does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try installing the cartridges again. 2 Load plain, unmarked paper. 3 From the printer control panel, ...navigate to: > Setup > > Maintenance > 4 Press the up or down arrow button to scroll to Deep Clean Printhead, and then press . Troubleshooting 124 Printer is finished. Printer is not in Sleep mode. A cleaning page prints. 5 Load plain, unmarked paper. 6 From the Maintenance menu screen, ...
User Manual
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...the Start Search or Run box, type devmgmt.msc. 3 Press Enter, or click OK. REMOVE AND REINSTALL THE PRINTER SOFTWARE The USB port is enabled. Troubleshooting 125 Cannot delete documents from the print queue If you have jobs stuck in the print queue and cannot delete them to get other jobs... REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER Cannot print through USB If the "Before you continue to a defective port. Note: If you troubleshoot" checklist does not solve the problem, then try another USB port on the computer. If the cable is damaged, then use a new one or more...
...the Start Search or Run box, type devmgmt.msc. 3 Press Enter, or click OK. REMOVE AND REINSTALL THE PRINTER SOFTWARE The USB port is enabled. Troubleshooting 125 Cannot delete documents from the print queue If you have jobs stuck in the print queue and cannot delete them to get other jobs... REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER Cannot print through USB If the "Before you continue to a defective port. Note: If you troubleshoot" checklist does not solve the problem, then try another USB port on the computer. If the cable is damaged, then use a new one or more...
User Manual
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Change to [Size] [Type] Paper Try one or more of the print job. • Press to cancel the current print job. Troubleshooting 126 Understanding printer messages Alignment Problem Try any markings on used paper, which could cause the alignment error message to reappear. 3 Close the printer. 4 Touch ...
Change to [Size] [Type] Paper Try one or more of the print job. • Press to cancel the current print job. Troubleshooting 126 Understanding printer messages Alignment Problem Try any markings on used paper, which could cause the alignment error message to reappear. 3 Close the printer. 4 Touch ...
User Manual
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... to turn the printer back on your printer. • Press or to clear the message. • See the User's Guide for a list of the fax. Troubleshooting 127 Fax Memory Full Reduce the resolution or the number of pages of supported ink cartridges. Touch OK or press OK, depending on . Ink Cartridge...
... to turn the printer back on your printer. • Press or to clear the message. • See the User's Guide for a list of the fax. Troubleshooting 127 Fax Memory Full Reduce the resolution or the number of pages of supported ink cartridges. Touch OK or press OK, depending on . Ink Cartridge...
User Manual
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... support, and then press • Press to cancel the current job. to continue printing. Memory Device Error Try one or more of the network connection. Troubleshooting 128 Ink Low You may not be allowed to continue printing until you may need to replace the specified ink cartridge soon.
... support, and then press • Press to cancel the current job. to continue printing. Memory Device Error Try one or more of the network connection. Troubleshooting 128 Ink Low You may not be allowed to continue printing until you may need to replace the specified ink cartridge soon.
User Manual
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Troubleshooting 129 Printhead Cannot Move Try one or more of the following: • Open the printer to remove any obstructions to the printhead, and then close the printer. • Press to avoid damage and print quality problems. 1 Open the printer, and then lift the latch. 2 Remove the printhead. 3 Wipe the printhead contacts and the contacts inside the printhead carrier using a clean, lint‑free cloth. Printhead Error Remove and reinsert the printhead Warning-Potential Damage: Do not touch the cartridge contacts with bare hands to clear the message.
Troubleshooting 129 Printhead Cannot Move Try one or more of the following: • Open the printer to remove any obstructions to the printhead, and then close the printer. • Press to avoid damage and print quality problems. 1 Open the printer, and then lift the latch. 2 Remove the printhead. 3 Wipe the printhead contacts and the contacts inside the printhead carrier using a clean, lint‑free cloth. Printhead Error Remove and reinsert the printhead Warning-Potential Damage: Do not touch the cartridge contacts with bare hands to clear the message.
User Manual
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...; Install the printhead. 1 Open the printer, and then lift the carrier latch. 2 Insert the printhead, and then close the latch until it clicks into place. Troubleshooting 130 4 Reinsert the printhead, and then close the latch until it clicks into place. 5 Close the printer. Note: If removing and reinserting the printhead does...
...; Install the printhead. 1 Open the printer, and then lift the carrier latch. 2 Insert the printhead, and then close the latch until it clicks into place. Troubleshooting 130 4 Reinsert the printhead, and then close the latch until it clicks into place. 5 Close the printer. Note: If removing and reinserting the printhead does...
User Manual
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Troubleshooting 131 Printhead Unsupported Try one or more of the following: • Turn the printer off, and then turn it back on. • Install a supported printhead. 1 Open the printer. 2 Press the release tab, and then remove the cartridges. 3 Lift the carrier latch. 4 Remove the unsupported printhead.
Troubleshooting 131 Printhead Unsupported Try one or more of the following: • Turn the printer off, and then turn it back on. • Install a supported printhead. 1 Open the printer. 2 Press the release tab, and then remove the cartridges. 3 Lift the carrier latch. 4 Remove the unsupported printhead.
User Manual
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... settings from the printer to enable the scanner. Scanner Disabled Try one that is supported by your printer. • Press to clean the printhead nozzles. Troubleshooting 132 5 Insert the supported printhead, and then close the latch until it clicks into the printhead. Note: Make sure to clear the message and cancel...
... settings from the printer to enable the scanner. Scanner Disabled Try one that is supported by your printer. • Press to clean the printhead nozzles. Troubleshooting 132 5 Insert the supported printhead, and then close the latch until it clicks into the printhead. Note: Make sure to clear the message and cancel...
User Manual
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... more of the following: • Touch OK or press , depending on the paper support. • Cancel the current print job. Jams and misfeeds troubleshooting • "Paper jam in the printer" on page 133 • "Paper jam in the paper support" on page 135 • "Paper jam ... "Paper or specialty media misfeeds" on to reset the printer. USB Hub Not Supported Remove the unrecognized USB hub. Troubleshooting 133 Short Paper Try one or more information, visit http://support.dell.com. Standard Network Software Error Try one or more of the following : • Press to clear the message. ...
... more of the following: • Touch OK or press , depending on the paper support. • Cancel the current print job. Jams and misfeeds troubleshooting • "Paper jam in the printer" on page 133 • "Paper jam in the paper support" on page 135 • "Paper jam ... "Paper or specialty media misfeeds" on to reset the printer. USB Hub Not Supported Remove the unrecognized USB hub. Troubleshooting 133 Short Paper Try one or more information, visit http://support.dell.com. Standard Network Software Error Try one or more of the following : • Press to clear the message. ...
User Manual
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Troubleshooting 134 Check the jam clearance area 1 Lift the scanner unit. 2 Remove the jam clearance cover. Notes: • Squeeze the snap to lift the jam clearance cover. • Make sure that the printhead is moved to the side and away from the jammed paper. 3 Firmly grasp the paper on both sides, and then gently pull it out. Note: Make sure all paper fragments are removed.
Troubleshooting 134 Check the jam clearance area 1 Lift the scanner unit. 2 Remove the jam clearance cover. Notes: • Squeeze the snap to lift the jam clearance cover. • Make sure that the printhead is moved to the side and away from the jammed paper. 3 Firmly grasp the paper on both sides, and then gently pull it out. Note: Make sure all paper fragments are removed.