User Guide
Page 8
... Supported by the Drive . . . . B-2 Appendix C. E-2 Appendix F. Accessibility H-1 Glossary I-1 Index X-1 vi Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide Chapter 6. Notes on IPv6 Compatibility with Windows 2003/XP and 2008/Vista E-1 Notes on WORM Media 6-3 WORM Media Errors 6-3 Cleaning Cartridge 6-4 Bar Code Label 6-4 Guidelines for Using Bar Code Labels . . . . 6-5 Write-Protect Switch 6-6 Handling the Cartridges 6-7 Provide Training 6-7 Ensure...
... Supported by the Drive . . . . B-2 Appendix C. E-2 Appendix F. Accessibility H-1 Glossary I-1 Index X-1 vi Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide Chapter 6. Notes on IPv6 Compatibility with Windows 2003/XP and 2008/Vista E-1 Notes on WORM Media 6-3 WORM Media Errors 6-3 Cleaning Cartridge 6-4 Bar Code Label 6-4 Guidelines for Using Bar Code Labels . . . . 6-5 Write-Protect Switch 6-6 Handling the Cartridges 6-7 Provide Training 6-7 Ensure...
User Guide
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... for operating, storing, and shipping the LTO Ultrium Tape Cartridge . 6-10 Troubleshooting table 7-1 Power Supply LED Meanings . . . . . 7-8 Main Error Codes 8-2 Sub error codes 8-7 Warning Events 8-11 Shipping Lock/Shipping Label . . . . . 10-2 2U library SCSI Element Types and Element Addresses A-1 4U library SCSI Element Types and Element Addresses A-1 2U library SCSI element addresses for storage slots and drive slot...
... for operating, storing, and shipping the LTO Ultrium Tape Cartridge . 6-10 Troubleshooting table 7-1 Power Supply LED Meanings . . . . . 7-8 Main Error Codes 8-2 Sub error codes 8-7 Warning Events 8-11 Shipping Lock/Shipping Label . . . . . 10-2 2U library SCSI Element Types and Element Addresses A-1 4U library SCSI Element Types and Element Addresses A-1 2U library SCSI element addresses for storage slots and drive slot...
User Guide
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...Control Panel is longer. Chapter 2. v Operator Control Panel - located on the front panel of the library v "Web User Interface" on the Operator Control Panel display and the error LED will return to the System Driven mode. v User Interaction mode - Moving a cartridge from ...Control Panel will be considered as fatal. An error code will be avoided with a reservation mechanism on the Operator Control Panel. User Interaction mode will be displayed on page 2-4 - whichever is canceled by the library or drive controller and not recoverable through predetermined ...
...Control Panel is longer. Chapter 2. v Operator Control Panel - located on the front panel of the library v "Web User Interface" on the Operator Control Panel display and the error LED will return to the System Driven mode. v User Interaction mode - Moving a cartridge from ...Control Panel will be considered as fatal. An error code will be avoided with a reservation mechanism on the Operator Control Panel. User Interaction mode will be displayed on page 2-4 - whichever is canceled by the library or drive controller and not recoverable through predetermined ...
User Guide
Page 38
... allow it goes through its initialization routine. v Numeric error codes are only used for unrecoverable, fatal errors, otherwise text status messages are updated during power ON and reset sequences. Power-ON Display When the library powers ON or resets, it to help identify the failure. 2-2 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide Startup Firmware Rev: Drive: Magazines...
... allow it goes through its initialization routine. v Numeric error codes are only used for unrecoverable, fatal errors, otherwise text status messages are updated during power ON and reset sequences. Power-ON Display When the library powers ON or resets, it to help identify the failure. 2-2 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide Startup Firmware Rev: Drive: Magazines...
User Guide
Page 125
...Slot test, you will be displayed. Note: After running , the Operator Control Panel will display library status. Service: Service (Drives) Chapter 5. While the test is written or read from the customer tapes. Close the I/O Station by the Operator Control Panel display and the I /O Station opens,... the library. 4. Once the test has been initiated, the user must contain at least one slot to be required to reboot the library after library diagnostics completes to Slot Test - this test successfully, the library must complete the test. 5. v If the test FAILS, an error code will need...
...Slot test, you will be displayed. Note: After running , the Operator Control Panel will display library status. Service: Service (Drives) Chapter 5. While the test is written or read from the customer tapes. Close the I/O Station by the Operator Control Panel display and the I /O Station opens,... the library. 4. Once the test has been initiated, the user must contain at least one slot to be required to reboot the library after library diagnostics completes to Slot Test - this test successfully, the library must complete the test. 5. v If the test FAILS, an error code will need...
User Guide
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..." or "Not X Present". 2. X Status 4U Library SCSI Fibre SAS X X X X X X X X X X X X X X X X 5-38 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide Right Magazine This displays whether the lower right magazine is logged on or out. A X X X checkmark indicates that the element displays for the specified drive type. X X X Drive Error If the drive has generated an error code, it is operating properly. Table...
..." or "Not X Present". 2. X Status 4U Library SCSI Fibre SAS X X X X X X X X X X X X X X X X 5-38 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide Right Magazine This displays whether the lower right magazine is logged on or out. A X X X checkmark indicates that the element displays for the specified drive type. X X X Drive Error If the drive has generated an error code, it is operating properly. Table...
User Guide
Page 153
...to a file buttons appear if the number of logs entries exceeds the number of entries per page. Error: Logs drive error code information. - v Additional Sense Code (ASC) v Additional Sense Code Qualifier (ASCQ) v Fault Symptom Code (FSC) Chapter 5. Clears the log you are viewing v Save Service Dump - If the log...button will not be viewed after selecting the following: v Log Type - SCSI: Logs ASC/ASCQ and FSC information. Service Library: View Logs page Service Library: View Drive Logs This page allows the drive logs to be displayed if the log has more fewer entries than the ...
...to a file buttons appear if the number of logs entries exceeds the number of entries per page. Error: Logs drive error code information. - v Additional Sense Code (ASC) v Additional Sense Code Qualifier (ASCQ) v Fault Symptom Code (FSC) Chapter 5. Clears the log you are viewing v Save Service Dump - If the log...button will not be viewed after selecting the following: v Log Type - SCSI: Logs ASC/ASCQ and FSC information. Service Library: View Logs page Service Library: View Drive Logs This page allows the drive logs to be displayed if the log has more fewer entries than the ...
User Guide
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... ensure that the data written on a WORM cartridge does not become compromised, for storing data on a WORM tape cartridge. If it does not match, a media Error Code 7 will also be displayed on WORM Media Certain built-in the cartridge. Chapter 6. Ultrium data cartridge compatibility with... the WORM feature, a specially formatted WORM tape cartridge (see Figure 6-2) is loaded into the drive. WORM Media Because standard read...
... ensure that the data written on a WORM cartridge does not become compromised, for storing data on a WORM tape cartridge. If it does not match, a media Error Code 7 will also be displayed on WORM Media Certain built-in the cartridge. Chapter 6. Ultrium data cartridge compatibility with... the WORM feature, a specially formatted WORM tape cartridge (see Figure 6-2) is loaded into the drive. WORM Media Because standard read...
User Guide
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...a media Error Code 7. In addition, the bar code includes the two-character media-type identifier Lx, where x equals 1, 2, 3, 4, or 5. v Inserting a WORM tape cartridge into the tape load compartment (see "Inserting the Cleaning Cartridge" on page 6-5 shows a sample bar code label for...cleaning cartridge. The bar code also tells the library whether the cartridge is supplied to be ordered with the labels included or with the Ultrium Tape Drives Cartridges VOLSER Ultrium 5 Data Cartridge xxxxxxL5 6-4 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide The drive...
...a media Error Code 7. In addition, the bar code includes the two-character media-type identifier Lx, where x equals 1, 2, 3, 4, or 5. v Inserting a WORM tape cartridge into the tape load compartment (see "Inserting the Cleaning Cartridge" on page 6-5 shows a sample bar code label for...cleaning cartridge. The bar code also tells the library whether the cartridge is supplied to be ordered with the labels included or with the Ultrium Tape Drives Cartridges VOLSER Ultrium 5 Data Cartridge xxxxxxL5 6-4 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide The drive...
User Guide
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...Dell technical support. 7-1 Installation and Configuration Library does not power ON The Operator Control Panel is corrected, run Library Verify (Operator Control Panel: Service → Library Verify) to the Web User Interface and check the error log (Service Library → View Logs). v If the problem persists, refer to -library...service issues. Data Cartridges - After correcting the problem, run Library Verify before resuming normal library operations. For additional information, refer to resolve (see Chapter 8, "Error Codes," on page A-1. 1. v If the problem is blank or...
...Dell technical support. 7-1 Installation and Configuration Library does not power ON The Operator Control Panel is corrected, run Library Verify (Operator Control Panel: Service → Library Verify) to the Web User Interface and check the error log (Service Library → View Logs). v If the problem persists, refer to -library...service issues. Data Cartridges - After correcting the problem, run Library Verify before resuming normal library operations. For additional information, refer to resolve (see Chapter 8, "Error Codes," on page A-1. 1. v If the problem is blank or...
User Guide
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..., Chapter 8, "Error Codes," on page 8-1, and "Drive Sense Data" on the Operator Control Panel display. If the test fails, a problem could exist with the Dell Encryption Key Manager (EKM) If you are using the Web User Interface. Check the Ethernet connection between the library and the EKM server. 2. FRONT PANEL LEDs 7-2 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User...
..., Chapter 8, "Error Codes," on page 8-1, and "Drive Sense Data" on the Operator Control Panel display. If the test fails, a problem could exist with the Dell Encryption Key Manager (EKM) If you are using the Web User Interface. Check the Ethernet connection between the library and the EKM server. 2. FRONT PANEL LEDs 7-2 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User...
User Guide
Page 173
...Library → Save/Restore and select Restore). Continue cleaning the tape drive as drives being used, particularly if it has been stored at a substantially different temperature or level of humidity than the library. Refer to HH), a library configuration change your logical library ... or contaminated should be reused, in any user action listed for the error code in Chapter 8, "Error Codes," on page 6-8. v A cartridge should NOT be acclimated for a redundant power supply failure on a 4U library and"Isolating a Power Supply Problem" on page 7-9. A cleaning cartridge is...
...Library → Save/Restore and select Restore). Continue cleaning the tape drive as drives being used, particularly if it has been stored at a substantially different temperature or level of humidity than the library. Refer to HH), a library configuration change your logical library ... or contaminated should be reused, in any user action listed for the error code in Chapter 8, "Error Codes," on page 6-8. v A cartridge should NOT be acclimated for a redundant power supply failure on a 4U library and"Isolating a Power Supply Problem" on page 7-9. A cleaning cartridge is...
User Guide
Page 174
... conditions and is positioned at the latest levels available. Inspect the light pipe fiducials on page 5-57. 7-4 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide Retry the operation with the drive and model of the media. 2. CARTRIDGE MOVEMENT PROBLEMS Cartridge placement... appropriate data cartridge for inspection. If the problem still exists, contact technical support. Export the media in gripper or slider error codes due to Control → Magazine and select Left or Right. Ensure that are using a different backup application. Table 7-1....
... conditions and is positioned at the latest levels available. Inspect the light pipe fiducials on page 5-57. 7-4 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide Retry the operation with the drive and model of the media. 2. CARTRIDGE MOVEMENT PROBLEMS Cartridge placement... appropriate data cartridge for inspection. If the problem still exists, contact technical support. Export the media in gripper or slider error codes due to Control → Magazine and select Left or Right. Ensure that are using a different backup application. Table 7-1....
User Guide
Page 177
...if the accessor prism sensor/emitter is inoperable, initialization and/or inventory functions can add 1 to 3 minutes. For a 4U library, 2 to 2 minutes. Refer to detect a particular cell location by releasing the magazines and inspecting the cell prisms. Normal ...LEDs. Troubleshooting 7-7 Procedures for a 2U library once the picker mechanism starts its operation should be noted by the ACTIVITY line on the cell shelf because it is missing or damaged will eventually result in a failed operation with the appropriate error code. A 250w power supply with LEDs. 6...
...if the accessor prism sensor/emitter is inoperable, initialization and/or inventory functions can add 1 to 3 minutes. For a 4U library, 2 to 2 minutes. Refer to detect a particular cell location by releasing the magazines and inspecting the cell prisms. Normal ...LEDs. Troubleshooting 7-7 Procedures for a 2U library once the picker mechanism starts its operation should be noted by the ACTIVITY line on the cell shelf because it is missing or damaged will eventually result in a failed operation with the appropriate error code. A 250w power supply with LEDs. 6...
User Guide
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Use only an approved cleaning cartridge (see "Cleaning Cartridge" on page 5-60 7-10 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide normal operation v LED flashing (faster than once per second) - v Inspect the card for any obvious obstruction or ... Panel Service Menu (Service → Service → Clean Drive) and clean the drive. Several library error codes also point to Chapter 6, "Using Ultrium Media," on page 10-3). 8. Run the Library Verify Diagnostic which secure the controller card to ensure the media is the most likely failing CRU (...
Use only an approved cleaning cartridge (see "Cleaning Cartridge" on page 5-60 7-10 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide normal operation v LED flashing (faster than once per second) - v Inspect the card for any obvious obstruction or ... Panel Service Menu (Service → Service → Clean Drive) and clean the drive. Several library error codes also point to Chapter 6, "Using Ultrium Media," on page 10-3). 8. Run the Library Verify Diagnostic which secure the controller card to ensure the media is the most likely failing CRU (...
User Guide
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... to resolve the error by cycling power to "Error Codes" on page 8-2 for each error code and possible solution is provided in "Error Codes" on resolving the error. v If the error reoccurs, refer to the library and retrying the last operation. A description of the library, the library stops the current operation and displays an error code on page 8-2. 8-1 If possible, cycle library power and retry...
... to resolve the error by cycling power to "Error Codes" on page 8-2 for each error code and possible solution is provided in "Error Codes" on resolving the error. v If the error reoccurs, refer to the library and retrying the last operation. A description of the library, the library stops the current operation and displays an error code on page 8-2. 8-1 If possible, cycle library power and retry...
User Guide
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... 7-10. Possible Replacement CRUs: v Primary: Library Enclosure v Secondary: Library Controller Card 8-2 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide Refer to "Isolating a Library Controller Card vs. Accessor Enclosure Problem" on page 4-4). 2. To enable email notifications, refer to 9.00 or higher. Accessor Enclosure Problem" on page 5-55. These errors are hard errors. Update the Memory ) Error, no response from EEPROM (located...
... 7-10. Possible Replacement CRUs: v Primary: Library Enclosure v Secondary: Library Controller Card 8-2 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide Refer to "Isolating a Library Controller Card vs. Accessor Enclosure Problem" on page 4-4). 2. To enable email notifications, refer to 9.00 or higher. Accessor Enclosure Problem" on page 5-55. These errors are hard errors. Update the Memory ) Error, no response from EEPROM (located...
User Guide
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... A6 No elevator home sensor found B0 Robotic controller response timeout. Accessor Enclosure Problem" on page 7-10. Possible Replacement CRUs: v Primary: Library Enclosure v Secondary: Library Controller Card Chapter 8. Main Error Codes (continued) Error Code Description 8E Cannot find gripper block within the expected range 8F Cannot find slider block within the expected range 90 Cannot find...
... A6 No elevator home sensor found B0 Robotic controller response timeout. Accessor Enclosure Problem" on page 7-10. Possible Replacement CRUs: v Primary: Library Enclosure v Secondary: Library Controller Card Chapter 8. Main Error Codes (continued) Error Code Description 8E Cannot find gripper block within the expected range 8F Cannot find slider block within the expected range 90 Cannot find...
User Guide
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...Note: Configuration files saved with one version of library firmware may have been corrupted during POST. Check the barcode label on page 7-10. Main Error Codes (continued) Error Code Description C0 Network initialization failed C1 Telnet Interface ... D4 UART (Universal Asynchronous Receiver Transmitter ) Error. After several occurrences, contact technical support. 8-4 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide If the error recurs, contact technical support. 1. DB Warning Event! If the error recurs, contact technical support. Not supported 1. ...
...Note: Configuration files saved with one version of library firmware may have been corrupted during POST. Check the barcode label on page 7-10. Main Error Codes (continued) Error Code Description C0 Network initialization failed C1 Telnet Interface ... D4 UART (Universal Asynchronous Receiver Transmitter ) Error. After several occurrences, contact technical support. 8-4 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide If the error recurs, contact technical support. 1. DB Warning Event! If the error recurs, contact technical support. Not supported 1. ...
User Guide
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... Drive Sled Problems" on page 7-9. Refer to a power supply failure. Error Codes 8-5 See Table 8-3 on page 8-11 DF Warning Event! E2 New hardware found. Upgrade library firmware to "Isolating a Power Supply Problem" on page 8-11 DE Warning Event! Refer to the latest version. Library firmware upgrade required. See Table 8-3 on page 8-11 E0 Incompatible...
... Drive Sled Problems" on page 7-9. Refer to a power supply failure. Error Codes 8-5 See Table 8-3 on page 8-11 DF Warning Event! E2 New hardware found. Upgrade library firmware to "Isolating a Power Supply Problem" on page 8-11 DE Warning Event! Refer to the latest version. Library firmware upgrade required. See Table 8-3 on page 8-11 E0 Incompatible...