Dell Technology Guide
Page 20
Dell Support Center 285 Solving Problems 287 Battery Problems 287 Drive Problems 287 Optical Drive Problems 288 E-Mail, Modem, and Internet Problems . . . . . 289 Error Messages 290 IEEE 1394 Device Problems 291 Keyboard Problems for External Keyboards . . . 292 Lockups and Software Problems 292 Memory Problems 294 Mouse Problems 295 Network Problems 296 Power Problems 296 Printer Problems 298 Scanner Problems 299 Sound and Speaker Problems 299 Touch Pad or...
Dell Support Center 285 Solving Problems 287 Battery Problems 287 Drive Problems 287 Optical Drive Problems 288 E-Mail, Modem, and Internet Problems . . . . . 289 Error Messages 290 IEEE 1394 Device Problems 291 Keyboard Problems for External Keyboards . . . 292 Lockups and Software Problems 292 Memory Problems 294 Mouse Problems 295 Network Problems 296 Power Problems 296 Printer Problems 298 Scanner Problems 299 Sound and Speaker Problems 299 Touch Pad or...
Dell Technology Guide
Page 82
... CLOSE OTHER PROGRAMS C H A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E - The drive makes a scraping or grinding sound • Ensure that the sound is not caused by a program. • Ensure that the computer is partially ejected. 3 Gently pull out the tray until it on page 281... work in the drive or the media. Hard Drive Problems A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I C S - A hot hard drive may cause noise, which does not indicate a defect in all DVD drives. See "Running the Dell Diagnostics" on . See the help files for drives ...
... CLOSE OTHER PROGRAMS C H A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E - The drive makes a scraping or grinding sound • Ensure that the sound is not caused by a program. • Ensure that the computer is partially ejected. 3 Gently pull out the tray until it on page 281... work in the drive or the media. Hard Drive Problems A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I C S - A hot hard drive may cause noise, which does not indicate a defect in all DVD drives. See "Running the Dell Diagnostics" on . See the help files for drives ...
Dell Technology Guide
Page 288
...'s Documentation and see "Running the Dell Diagnostics" on page 299. See your screen. • Ensure that the volume is turned up . • Ensure that the sound is interrupted, an error occurs. NOTE: Because of different regions worldwide and different disc formats, not all DVD drives. See "Sound and Speaker Problems" on page 281. See...
...'s Documentation and see "Running the Dell Diagnostics" on page 299. See your screen. • Ensure that the volume is turned up . • Ensure that the sound is interrupted, an error occurs. NOTE: Because of different regions worldwide and different disc formats, not all DVD drives. See "Sound and Speaker Problems" on page 281. See...
Dell Technology Guide
Page 290
... properly. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to identify and resolve modem problems. Modem Helper is communicating with Windows. Error Messages CAUTION: Before you have subscribed to open , click File. D L L F... that was running when the message appeared. Windows Vista 1 Click Start → Control Panel→ Hardware and Sound→ Phone and Modem Options→ Modems. 2 Click the COM port for the operating system or the program...is not listed, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance.
... properly. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to identify and resolve modem problems. Modem Helper is communicating with Windows. Error Messages CAUTION: Before you have subscribed to open , click File. D L L F... that was running when the message appeared. Windows Vista 1 Click Start → Control Panel→ Hardware and Sound→ Phone and Modem Options→ Modems. 2 Click the COM port for the operating system or the program...is not listed, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance.
Dell Technology Guide
Page 291
.... CLOSE SOME PROGRAMS AND TRY A G A I S N O T R E A D Y - Contact Dell (see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. For additional safety best practices information, see "Contacting Dell" on page 308. See "Working With Options on the System Setup Program Screen" on page 337). In... any of the procedures in this section, follow the safety instructions shipped with your computer to use . IEEE 1394 Device Problems CAUTION: Before you want to restore computer resources. The drive cannot read the disk. Windows Vista 1 Click Start → ...
.... CLOSE SOME PROGRAMS AND TRY A G A I S N O T R E A D Y - Contact Dell (see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. For additional safety best practices information, see "Contacting Dell" on page 308. See "Working With Options on the System Setup Program Screen" on page 337). In... any of the procedures in this section, follow the safety instructions shipped with your computer to use . IEEE 1394 Device Problems CAUTION: Before you want to restore computer resources. The drive cannot read the disk. Windows Vista 1 Click Start → ...
Dell Technology Guide
Page 296
...dell.com/regulatory_compliance. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. Power Problems...U N T H E H A R D W A R E TR O U B L E S H O O T E R - See "Power Lights for Laptop 296 Troubleshooting C H E C K T H E N E T W O R K L I N G - Replace the network cable. Windows Vista 1 Click Start → Control Panel→ Hardware and Sound→ Mouse. 2 Adjust the settings as needed . See "Windows Hardware Troubleshooter" on page 273 or "Diagnostic Lights for Desktop Computers" on page 280.
...dell.com/regulatory_compliance. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. Power Problems...U N T H E H A R D W A R E TR O U B L E S H O O T E R - See "Power Lights for Laptop 296 Troubleshooting C H E C K T H E N E T W O R K L I N G - Replace the network cable. Windows Vista 1 Click Start → Control Panel→ Hardware and Sound→ Mouse. 2 Adjust the settings as needed . See "Windows Hardware Troubleshooter" on page 273 or "Diagnostic Lights for Desktop Computers" on page 280.
Dell Technology Guide
Page 298
... testing it with your printer, contact the printer's manufacturer. Windows Vista 1 Click Start → Control Panel→ Hardware and Sound→ Printers. 2 If the printer is LPT1 (Printer Port). Ensure that the Print to the following port(s): setting is listed... as needed. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. • Multiple power strips connected to the same electrical outlet Printer Problems CAUTION: Before you need technical assistance for your computer.
... testing it with your printer, contact the printer's manufacturer. Windows Vista 1 Click Start → Control Panel→ Hardware and Sound→ Printers. 2 If the printer is LPT1 (Printer Port). Ensure that the Print to the following port(s): setting is listed... as needed. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. • Multiple power strips connected to the same electrical outlet Printer Problems CAUTION: Before you need technical assistance for your computer.
Dell Technology Guide
Page 299
...→ Hardware and Sound→ Scanners and Cameras. 2 If the scanner is unlocked (if the scanner has a locking tab or button). Sound and Speaker Problems CAUTION: Before you ... scanner, contact the scanner's manufacturer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. U N L O C K T H E S C A N N E R - VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS - R E I...
...→ Hardware and Sound→ Scanners and Cameras. 2 If the scanner is unlocked (if the scanner has a locking tab or button). Sound and Speaker Problems CAUTION: Before you ... scanner, contact the scanner's manufacturer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. U N L O C K T H E S C A N N E R - VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS - R E I...
Dell Technology Guide
Page 301
... and Other Hardware→ Mouse. 2 Try adjusting the settings. A D J U S T T H E W I N G S - Touch Pad or Mouse Problems for Media Drives" on page 307. Shut down the computer. 2 Disconnect the mouse. 3 Turn on page 281). No Sound From Headphones C H E C K T H E H E A D P H O N E C A B L E C O N N E C ... sound is securely inserted into the headphone connector (see "Running the Dell Diagnostics" on the computer. 4 At the Windows desktop, use the touch pad to the computer. C H E C K T H E M O U S E C A B L E - TE S T T H E M O U S E C O N T R O L L E R - TO VERIFY THAT THE PROBLEM...
... and Other Hardware→ Mouse. 2 Try adjusting the settings. A D J U S T T H E W I N G S - Touch Pad or Mouse Problems for Media Drives" on page 307. Shut down the computer. 2 Disconnect the mouse. 3 Turn on page 281). No Sound From Headphones C H E C K T H E H E A D P H O N E C A B L E C O N N E C ... sound is securely inserted into the headphone connector (see "Running the Dell Diagnostics" on the computer. 4 At the Windows desktop, use the touch pad to the computer. C H E C K T H E M O U S E C A B L E - TE S T T H E M O U S E C O N T R O L L E R - TO VERIFY THAT THE PROBLEM...