Quick Reference Guide
Page 33
... used to help identify a problem with your User's Guide). Quick Reference Guide 33 Possible motherboard Contact Dell (see "Contacting Dell" in failure. The series of beeps during start -up . Code Cause 2 short, 1 long BIOS checksum error 1 long, 3 short, 2 short Memory error 1 short F12 key pressed Code (repetitive short beeps) 1 2 3 Description Suggested Remedy BIOS checksum failure. Contact...
... used to help identify a problem with your User's Guide). Quick Reference Guide 33 Possible motherboard Contact Dell (see "Contacting Dell" in failure. The series of beeps during start -up . Code Cause 2 short, 1 long BIOS checksum error 1 long, 3 short, 2 short Memory error 1 short F12 key pressed Code (repetitive short beeps) 1 2 3 Description Suggested Remedy BIOS checksum failure. Contact...
Quick Reference Guide
Page 34
...U R E - C M O S C H E C K S U M E R R O R - The computer failed to complete the boot routine three consecutive times for the same error (see "Contacting Dell" in your User's Guide for assistance). Check cable connections (see "Contacting Dell" in your User's Guide for assistance). Real time clock failure. • Replace the battery (see "Replacing the Possible battery... connection. 34 Quick Reference Guide PREVIOUS ATTEMPTS AT BOOTING THIS SYSTEM HAVE FAILED AT CHECKPOINT [NNNN]. Code (repetitive short beeps) 4 5 6 Description Suggested Remedy RAM Read/Write failure. • Ensure ...
...U R E - C M O S C H E C K S U M E R R O R - The computer failed to complete the boot routine three consecutive times for the same error (see "Contacting Dell" in your User's Guide for assistance). Check cable connections (see "Contacting Dell" in your User's Guide for assistance). Real time clock failure. • Replace the battery (see "Replacing the Possible battery... connection. 34 Quick Reference Guide PREVIOUS ATTEMPTS AT BOOTING THIS SYSTEM HAVE FAILED AT CHECKPOINT [NNNN]. Code (repetitive short beeps) 4 5 6 Description Suggested Remedy RAM Read/Write failure. • Ensure ...
Quick Reference Guide
Page 38
...settings. 38 Quick Reference Guide If you contact Dell, technical support will ask for the selected device. NOTE: The Service Tag for your hardware configuration for your computer. Displays error conditions encountered, error codes, and the problem description. Option Custom Test ... resolve the error condition, contact Dell (see "Contacting Dell" in the following table for more information. Displays your computer is encountered during a test, a message appears with an error code and a description of each test screen. Write down the error code and problem description...
...settings. 38 Quick Reference Guide If you contact Dell, technical support will ask for the selected device. NOTE: The Service Tag for your hardware configuration for your computer. Displays error conditions encountered, error codes, and the problem description. Option Custom Test ... resolve the error condition, contact Dell (see "Contacting Dell" in the following table for more information. Displays your computer is encountered during a test, a message appears with an error code and a description of each test screen. Write down the error code and problem description...
Quick Reference Guide
Page 56
... User License Agreement, 6 ergonomics information, 6 error messages beep codes, 33 diagnostic lights, 29 problems, 43 Internet problems, 41 IRQ conflicts, 35 K keyboard connector, 22 problems, 44 F Files and Settings Transfer Wizard, 13 H hard drive activity light, 18-19, 23-24 problems, 41 hardware beep codes, 33 conflicts, 35 Dell Diagnostics, 36 Hardware Troubleshooter, 35...
... User License Agreement, 6 ergonomics information, 6 error messages beep codes, 33 diagnostic lights, 29 problems, 43 Internet problems, 41 IRQ conflicts, 35 K keyboard connector, 22 problems, 44 F Files and Settings Transfer Wizard, 13 H hard drive activity light, 18-19, 23-24 problems, 41 hardware beep codes, 33 conflicts, 35 Dell Diagnostics, 36 Hardware Troubleshooter, 35...
Quick Reference Guide
Page 57
... printer connecting, 13 problems, 50 setting up, 13 problems battery, 39 beep codes, 33 blue screen, 46 CD-RW drive, 40 computer crashes, 45-46 computer stops responding, 45 conflicts, 35 Dell Diagnostics, 36 diagnostic lights, 29 drives, 39 e-mail, 41 error messages, 43 general, 45 hard drive, 41 IEEE 1394, 44 Internet...
... printer connecting, 13 problems, 50 setting up, 13 problems battery, 39 beep codes, 33 blue screen, 46 CD-RW drive, 40 computer crashes, 45-46 computer stops responding, 45 conflicts, 35 Dell Diagnostics, 36 diagnostic lights, 29 drives, 39 e-mail, 41 error messages, 43 general, 45 hard drive, 41 IEEE 1394, 44 Internet...
User's Guide
Page 7
... POST 121 Diagnostic Light Codes During POST 123 Beep Codes 129 Error Messages 130 Dell Diagnostics 136 When to Use the Dell Diagnostics 136 Starting the Dell Diagnostics From Your Hard Drive 137 Starting the Dell Diagnostics From the Drivers and Utilities Disc 137 Dell Diagnostics Main Menu 138...Vista™ Operating Systems 143 Restoring Your Operating System 144 Using Microsoft Windows System Restore . . . . 144 Using Dell™ PC Restore and Dell Factory Image Restore 146 Using the Operating System Disc 149 12 Adding and Replacing Parts 151 Before You Begin 151 Contents ...
... POST 121 Diagnostic Light Codes During POST 123 Beep Codes 129 Error Messages 130 Dell Diagnostics 136 When to Use the Dell Diagnostics 136 Starting the Dell Diagnostics From Your Hard Drive 137 Starting the Dell Diagnostics From the Drivers and Utilities Disc 137 Dell Diagnostics Main Menu 138...Vista™ Operating Systems 143 Restoring Your Operating System 144 Using Microsoft Windows System Restore . . . . 144 Using Dell™ PC Restore and Dell Factory Image Restore 146 Using the Operating System Disc 149 12 Adding and Replacing Parts 151 Before You Begin 151 Contents ...
User's Guide
Page 129
...during start -up : 1 Write down the beep code on the "Diagnostics Checklist" on page 294. 2 Run the Dell Diagnostics (see "Dell Diagnostics" on page 136) to identify a more serious cause. 3 Contact Dell for technical assistance (see "Contacting Dell" on page 295). If your computer beeps during ...start -up if the monitor cannot display errors or problems. This series of three beeps, and then one beep, a burst of beeps, called a beep code, identifies a problem. ...
...during start -up : 1 Write down the beep code on the "Diagnostics Checklist" on page 294. 2 Run the Dell Diagnostics (see "Dell Diagnostics" on page 136) to identify a more serious cause. 3 Contact Dell for technical assistance (see "Contacting Dell" on page 295). If your computer beeps during ...start -up if the monitor cannot display errors or problems. This series of three beeps, and then one beep, a burst of beeps, called a beep code, identifies a problem. ...
User's Guide
Page 130
...procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: Before you complete these characters in filenames. 130 Troubleshooting Tools Code 3-3-2 3-3-4 3-4-1 3-4-2 3-4-3 4-2-1 4-2-2 4-2-3 4-2-4 4-3-1 4-3-3 4-3-4 4-4-1 4-4-2 4-4-3 4-4-4 Cause Invalid NVRAM configuration Video Memory Test failure Screen ...of-day clock stopped Serial or parallel port test failure Failure to decompress code to shadowed memory Math-coprocessor test failure Cache test failure Error Messages Fill out the "Diagnostics Checklist" on for the operating system or...
...procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: Before you complete these characters in filenames. 130 Troubleshooting Tools Code 3-3-2 3-3-4 3-4-1 3-4-2 3-4-3 4-2-1 4-2-2 4-2-3 4-2-4 4-3-1 4-3-3 4-3-4 4-4-1 4-4-2 4-4-3 4-4-4 Cause Invalid NVRAM configuration Video Memory Test failure Screen ...of-day clock stopped Serial or parallel port test failure Failure to decompress code to shadowed memory Math-coprocessor test failure Cache test failure Error Messages Fill out the "Diagnostics Checklist" on for the operating system or...
User's Guide
Page 131
...FAILURES - Ensure that all the fans are trying to open is properly installed. ALERT! ALERT! SYSTEM BATTERY VOLTAGE IS LOW - UNCORRECTABLE MEMORY ERROR PREVIOUSLY DETECTED IN DIMM_X/Y - A REQUIRED .DLL FILE WAS NOT FOUND - Also, ensure that you want to the support technician (see..." on page 176). PREVIOUS PROCESSOR THERMAL FAILURE - PREVIOUS REBOOT WAS DUE TO VOLTAGE REGULATOR FAILURE - ALERT! Contact Dell and report the checkpoint code (nnnn) to remove. 3 Click the Change or Remove Program icon. 4 See the program documentation for assistance (see "Contacting...
...FAILURES - Ensure that all the fans are trying to open is properly installed. ALERT! ALERT! SYSTEM BATTERY VOLTAGE IS LOW - UNCORRECTABLE MEMORY ERROR PREVIOUSLY DETECTED IN DIMM_X/Y - A REQUIRED .DLL FILE WAS NOT FOUND - Also, ensure that you want to the support technician (see..." on page 176). PREVIOUS PROCESSOR THERMAL FAILURE - PREVIOUS REBOOT WAS DUE TO VOLTAGE REGULATOR FAILURE - ALERT! Contact Dell and report the checkpoint code (nnnn) to remove. 3 Click the Change or Remove Program icon. 4 See the program documentation for assistance (see "Contacting...
User's Guide
Page 132
... you spelled the command correctly, put spaces in the drive. CONTROLLER HAS FAILED - See (see "Dell Diagnostics" on page 107. 132 Troubleshooting Tools See "Lockups and Software Problems" on page 107. HARD-DISK CONFIGURATION ERROR - BAD ERROR-CORRECTION CODE (ECC) ON DISK READ - DISKETTE SUBSYSTEM RESET FAILED - DRIVE NOT READY - HARD-DISK DRIVE FAILURE...
... you spelled the command correctly, put spaces in the drive. CONTROLLER HAS FAILED - See (see "Dell Diagnostics" on page 107. 132 Troubleshooting Tools See "Lockups and Software Problems" on page 107. HARD-DISK CONFIGURATION ERROR - BAD ERROR-CORRECTION CODE (ECC) ON DISK READ - DISKETTE SUBSYSTEM RESET FAILED - DRIVE NOT READY - HARD-DISK DRIVE FAILURE...
User's Guide
Page 138
...at the top of tracing the problem quickly. Tests a specific device. If you contact Dell, technical support will ask for your computer is encountered during a test, a message appears with an error code and a description of the problem you are listed, select the version appropriate for the ... Tools NOTE: The Service Tag for more and requires you to increase the possibility of each test screen. Write down the error code and problem description and follow the instructions on page 295). Option Express Test Extended Test Custom Test Symptom Tree Function Performs a...
...at the top of tracing the problem quickly. Tests a specific device. If you contact Dell, technical support will ask for your computer is encountered during a test, a message appears with an error code and a description of the problem you are listed, select the version appropriate for the ... Tools NOTE: The Service Tag for more and requires you to increase the possibility of each test screen. Write down the error code and problem description and follow the instructions on page 295). Option Express Test Extended Test Custom Test Symptom Tree Function Performs a...
User's Guide
Page 139
... test screen to return to customize the test by changing the test settings. 4 When the tests are completed, if you are running the test. Displays error conditions encountered, error codes, and the problem description. Troubleshooting Tools 139 The Dell Diagnostics obtains configuration information for all devices attached to your hardware configuration for running the...
... test screen to return to customize the test by changing the test settings. 4 When the tests are completed, if you are running the test. Displays error conditions encountered, error codes, and the problem description. Troubleshooting Tools 139 The Dell Diagnostics obtains configuration information for all devices attached to your hardware configuration for running the...
User's Guide
Page 292
... return is available. 292 Getting Help You are missing any accessories that the computer documentation is for paying shipping expenses. The code helps Dell's automated-support telephone system direct your call for your computer). For the telephone number to type some commands at or near ...in the original (or equivalent) packing materials. Before You Call NOTE: Have your computer before you have run and any error messages reported by the Dell Diagnostics (see "Diagnostics Checklist" on page 136). 4 Include any of loss during operations, or try other troubleshooting steps ...
... return is available. 292 Getting Help You are missing any accessories that the computer documentation is for paying shipping expenses. The code helps Dell's automated-support telephone system direct your call for your computer). For the telephone number to type some commands at or near ...in the original (or equivalent) packing materials. Before You Call NOTE: Have your computer before you have run and any error messages reported by the Dell Diagnostics (see "Diagnostics Checklist" on page 136). 4 Include any of loss during operations, or try other troubleshooting steps ...
User's Guide
Page 294
... system's start-up files. Error message, beep code, or diagnostic code: Description of problem and troubleshooting procedures you connected to a network? Diagnostics Checklist Name: Date: Address: Phone number: Service Tag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and...
... system's start-up files. Error message, beep code, or diagnostic code: Description of problem and troubleshooting procedures you connected to a network? Diagnostics Checklist Name: Date: Address: Phone number: Service Tag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and...
User's Guide
Page 303
...of the IDE interface for assistance. Examples include video, modem, and sound cards. Use the Express Service Code when contacting Dell for hard drives and CD drives. Glossary 303 enhanced integrated device electronics - ExpressCard - Express Service Code - A PC Card that provides bidirectional data transmission. ECP - A parallel connector design that decrease the ... in an expansion slot on your display. E ECC - Similar to EPP, ECP uses direct memory access to transfer data and often improves performance. error checking and correction - electrostatic discharge -
...of the IDE interface for assistance. Examples include video, modem, and sound cards. Use the Express Service Code when contacting Dell for hard drives and CD drives. Glossary 303 enhanced integrated device electronics - ExpressCard - Express Service Code - A PC Card that provides bidirectional data transmission. ECP - A parallel connector design that decrease the ... in an expansion slot on your display. E ECC - Similar to EPP, ECP uses direct memory access to transfer data and often improves performance. error checking and correction - electrostatic discharge -