Quick Reference Guide
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... Resolving Software and Hardware Incompatibilities 30 Using Microsoft® Windows® XP System Restore 30 Using the Last Known Good Configuration 31 Dell Diagnostics 32 Before you start testing 33 Beep Codes 33 Error Messages 35 Diagnostic Lights 35 Diagnostic Light Codes Before POST 35 Diagnostic Light Codes During POST 37 Frequently Asked Questions 42 Index 43 Contents 3
... Resolving Software and Hardware Incompatibilities 30 Using Microsoft® Windows® XP System Restore 30 Using the Last Known Good Configuration 31 Dell Diagnostics 32 Before you start testing 33 Beep Codes 33 Error Messages 35 Diagnostic Lights 35 Diagnostic Light Codes Before POST 35 Diagnostic Light Codes During POST 37 Frequently Asked Questions 42 Index 43 Contents 3
Quick Reference Guide
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... information may ship with your computer. NOTE: Drivers and documentation updates can use the CD to reinstall drivers, run the Dell™ Diagnostics • Error codes and diagnostic lights • How to remove and install parts • How to care for technicians or experienced users. Quick Reference Guide... may not ship with your computer. You can be found at support.dell.com. Quick Reference Guide 5 Some features or media may be available in certain countries. What Are You Looking For? • A diagnostic program for my computer • Drivers for my computer • My...
... information may ship with your computer. NOTE: Drivers and documentation updates can use the CD to reinstall drivers, run the Dell™ Diagnostics • Error codes and diagnostic lights • How to remove and install parts • How to care for technicians or experienced users. Quick Reference Guide... may not ship with your computer. You can be found at support.dell.com. Quick Reference Guide 5 Some features or media may be available in certain countries. What Are You Looking For? • A diagnostic program for my computer • Drivers for my computer • My...
Quick Reference Guide
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...device in a hibernation mode. • Steady green - For more information. 9 power light The power light illuminates and blinks or remains solid to indicate different states: • No light - See "Diagnostic Lights" on page 35. NOTICE: To avoid losing data, do not use the power button...when a good connection exists between a 10-Mbps, 100-Mbps, or 1000-Mbps (or 1-Gbps) network and the computer. 13 diagnostic lights (4) Use these lights to help you connect occasionally, such as printers and keyboards. 8 power button Press to turn off or in the Windows Device Manager...
...device in a hibernation mode. • Steady green - For more information. 9 power light The power light illuminates and blinks or remains solid to indicate different states: • No light - See "Diagnostic Lights" on page 35. NOTICE: To avoid losing data, do not use the power button...when a good connection exists between a 10-Mbps, 100-Mbps, or 1000-Mbps (or 1-Gbps) network and the computer. 13 diagnostic lights (4) Use these lights to help you connect occasionally, such as printers and keyboards. 8 power button Press to turn off or in the Windows Device Manager...
Quick Reference Guide
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.... See "Error Messages" in a normal Press the power button to identify the problem. Diagnostic Light Codes Before POST Diagnostic Lights Power Light off off Problem Description Suggested Resolution No electrical power is still not resolved, contact Dell for technical assistance. If the power light is off , ensure that the computer is connected to a working electrical outlet and...
.... See "Error Messages" in a normal Press the power button to identify the problem. Diagnostic Light Codes Before POST Diagnostic Lights Power Light off off Problem Description Suggested Resolution No electrical power is still not resolved, contact Dell for technical assistance. If the power light is off , ensure that the computer is connected to a working electrical outlet and...
Quick Reference Guide
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...computer. amber A processor mismatch exists. up " the computer. riser card or memory riser card. Diagnostic Lights (blinking) (blinking) (blinking) (blinking) (blinking) Power Light blinking green blinking green amber blinking amber amber Problem Description Suggested Resolution The computer is in a ... restart the computer. If the problem is still not resolved, contact Dell for technical assistance. If the problem is still not resolved, contact Dell for technical assistance. Contact Dell for technical assistance. Perform the procedure in "Processor Problems" in your...
...computer. amber A processor mismatch exists. up " the computer. riser card or memory riser card. Diagnostic Lights (blinking) (blinking) (blinking) (blinking) (blinking) Power Light blinking green blinking green amber blinking amber amber Problem Description Suggested Resolution The computer is in a ... restart the computer. If the problem is still not resolved, contact Dell for technical assistance. If the problem is still not resolved, contact Dell for technical assistance. Contact Dell for technical assistance. Perform the procedure in "Processor Problems" in your...
Quick Reference Guide
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...and then restart the computer. 3 Repeat this process for each move. 5 If the problem persists, contact Dell. If the computer starts normally, troubleshoot the last card removed from the computer for diagnostic light codes during POST. Suggested Resolution Reinstall the processor and restart the computer. A possible expansion card failure has ... the card that both power supply cables are plugged in to a different PCI slot and restart the computer after each card. Diagnostic Lights (blinking) Power Light amber Problem Description A possible power supply failure has occurred.
...and then restart the computer. 3 Repeat this process for each move. 5 If the problem persists, contact Dell. If the computer starts normally, troubleshoot the last card removed from the computer for diagnostic light codes during POST. Suggested Resolution Reinstall the processor and restart the computer. A possible expansion card failure has ... the card that both power supply cables are plugged in to a different PCI slot and restart the computer after each card. Diagnostic Lights (blinking) Power Light amber Problem Description A possible power supply failure has occurred.
Quick Reference Guide
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...normal operating None. they are turned off after POST. Routine system activity preceding video Watch your monitor for each card. Quick Reference Guide 41 Light Pattern Problem Description Suggested Resolution A possible expansion card failure has occurred. 1 Determine if a conflict exists by removing a card (not a ... card, and then restart the computer. 3 Repeat this process for on page 30). 4 If the problem persists, contact Dell. condition after the computer successfully boots to the operating system. messages. NOTE: The diagnostic lights flicker briefly;
...normal operating None. they are turned off after POST. Routine system activity preceding video Watch your monitor for each card. Quick Reference Guide 41 Light Pattern Problem Description Suggested Resolution A possible expansion card failure has occurred. 1 Determine if a conflict exists by removing a card (not a ... card, and then restart the computer. 3 Repeat this process for on page 30). 4 If the problem persists, contact Dell. condition after the computer successfully boots to the operating system. messages. NOTE: The diagnostic lights flicker briefly;
Quick Reference Guide
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..., 19 power, 18 serial, 20 sound, 19-20 USB, 17, 19-20 D Dell support site, 7 Dell Diagnostics, 32-33 Dell Premier Support website, 6 diagnostic lights, 35 diagnostics beep codes, 33 Dell, 32-33 lights, 17, 35 documentation End User License Agreement, 6 ergonomics, 6 online, 7 Product Information...6 E End User License Agreement, 6 ergonomics information, 6 error messages beep codes, 33 diagnostic lights, 35 H hard drive activity light, 16-17 hardware beep codes, 33 conflicts, 30 Dell Diagnostics, 32-33 Hardware Troubleshooter, 30 headphone connector, 17 Help and Support Center, 7 help file...
..., 19 power, 18 serial, 20 sound, 19-20 USB, 17, 19-20 D Dell support site, 7 Dell Diagnostics, 32-33 Dell Premier Support website, 6 diagnostic lights, 35 diagnostics beep codes, 33 Dell, 32-33 lights, 17, 35 documentation End User License Agreement, 6 ergonomics, 6 online, 7 Product Information...6 E End User License Agreement, 6 ergonomics information, 6 error messages beep codes, 33 diagnostic lights, 35 H hard drive activity light, 16-17 hardware beep codes, 33 conflicts, 30 Dell Diagnostics, 32-33 Hardware Troubleshooter, 30 headphone connector, 17 Help and Support Center, 7 help file...
Quick Reference Guide
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...-33 S safety instructions, 6 Service Tag, 6 software conflicts, 30 sound connectors line-in, 20 line-out, 19 support website, 7 System Restore, 30 T troubleshooting conflicts, 30 Dell Diagnostics, 32-33 diagnostic lights, 35 Hardware Troubleshooter, 30 Help and Support Center, 7 restore to previous state, 30 U USB connector, 19-20 connectors, 17 User's Guide, 6 W warranty information, 6 Windows...
...-33 S safety instructions, 6 Service Tag, 6 software conflicts, 30 sound connectors line-in, 20 line-out, 19 support website, 7 System Restore, 30 T troubleshooting conflicts, 30 Dell Diagnostics, 32-33 diagnostic lights, 35 Hardware Troubleshooter, 30 Help and Support Center, 7 restore to previous state, 30 U USB connector, 19-20 connectors, 17 User's Guide, 6 W warranty information, 6 Windows...
User Guide
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...a good connection exists between a 10-Mbps, 100-Mbps, or 1000-Mbps (or 1-Gbps) network and the computer. 13 diagnostic lights (4) Use these lights to turn off or in the Windows Device Manager. Access connectors for voice or musical input into the appropriate connector (see Power ...Management. Back Panel Connectors Instead, perform an operating system shutdown. See Diagnostic Lights for a description of this connector may differ from a power-saving state, press the power button or use the power button to...
...a good connection exists between a 10-Mbps, 100-Mbps, or 1000-Mbps (or 1-Gbps) network and the computer. 13 diagnostic lights (4) Use these lights to turn off or in the Windows Device Manager. Access connectors for voice or musical input into the appropriate connector (see Power ...Management. Back Panel Connectors Instead, perform an operating system shutdown. See Diagnostic Lights for a description of this connector may differ from a power-saving state, press the power button or use the power button to...
User Guide
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... to run the Dell Diagnostics (see Dell Diagnostics), or access your computer. NOTE: Drivers and documentation updates can use the CD to reinstall drivers (see Reinstalling Drivers and Utilities), run the Dell Diagnostics l Error codes and diagnostic lights l How to ...diagnostic program for my computer l Drivers for my computer l My computer documentation l My device documentation l Desktop System Software (DSS) Find It Here Drivers and Utilities CD (also known as a PDF at support.dell.com. Back to Contents Page Information About Your Computer Dell Precision™ Workstation 690...
... to run the Dell Diagnostics (see Dell Diagnostics), or access your computer. NOTE: Drivers and documentation updates can use the CD to reinstall drivers (see Reinstalling Drivers and Utilities), run the Dell Diagnostics l Error codes and diagnostic lights l How to ...diagnostic program for my computer l Drivers for my computer l My computer documentation l My device documentation l Desktop System Software (DSS) Find It Here Drivers and Utilities CD (also known as a PDF at support.dell.com. Back to Contents Page Information About Your Computer Dell Precision™ Workstation 690...
User Guide
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...System board connectors: IDE drive Floppy drive SAS/ SATA SATA Key Combinations or Controls and Lights Power control Power light Hard-drive access light Link integrity light Activity light Diagnostic lights Standby power light Power DC power supply: Wattage Heat dissipation Voltage Backup battery Physical Height Width Depth Approximate ...) With stand: 12.8 in (32.5 cm) Without stand: 8.5 in (21.6 cm) 21.2 in sleep state; orange light for microphone and headphones; yellow blinking light on the system board 750 W or 1 KW 750 W: 2559 BTU/hour 1 KW: 3412 BTU/hour Note: Heat dissipation is...
...System board connectors: IDE drive Floppy drive SAS/ SATA SATA Key Combinations or Controls and Lights Power control Power light Hard-drive access light Link integrity light Activity light Diagnostic lights Standby power light Power DC power supply: Wattage Heat dissipation Voltage Backup battery Physical Height Width Depth Approximate ...) With stand: 12.8 in (32.5 cm) Without stand: 8.5 in (21.6 cm) 21.2 in sleep state; orange light for microphone and headphones; yellow blinking light on the system board 750 W or 1 KW 750 W: 2559 BTU/hour 1 KW: 3412 BTU/hour Note: Heat dissipation is...
User Guide
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... off " or green. Back to Contents Page Tools to Help Solve Problems Dell Precision™ Workstation 690 User's Guide Diagnostic Lights Beep Codes Error Messages Dell Diagnostics Drivers Restoring Your Operating System Software and Hardware Incompatibilities Diagnostic Lights CAUTION: Before you troubleshoot a problem, your computer has four lights labeled "1," "2," "3," and "4" on . See Power Management. Ensure that the processor is not...
... off " or green. Back to Contents Page Tools to Help Solve Problems Dell Precision™ Workstation 690 User's Guide Diagnostic Lights Beep Codes Error Messages Dell Diagnostics Drivers Restoring Your Operating System Software and Hardware Incompatibilities Diagnostic Lights CAUTION: Before you troubleshoot a problem, your computer has four lights labeled "1," "2," "3," and "4" on . See Power Management. Ensure that the processor is not...
User Guide
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...has occurred. Light Pattern Problem Description Suggested Resolution A possible processor failure has occurred. occurred. System board failure has occurred. 1. If the problem still exists, remove all modules without error. Press to boot to the motherboard. See Dell Diagnostics. 7. If...procedure in component such as a graphics riser card or memory riser card. Diagnostic Light Codes During POST The power light displays a solid green for diagnostic light codes during start-up or diagnostic testing. A possible expansion card failure has occurred. 1. If the computer ...
...has occurred. Light Pattern Problem Description Suggested Resolution A possible processor failure has occurred. occurred. System board failure has occurred. 1. If the problem still exists, remove all modules without error. Press to boot to the motherboard. See Dell Diagnostics. 7. If...procedure in component such as a graphics riser card or memory riser card. Diagnostic Light Codes During POST The power light displays a solid green for diagnostic light codes during start-up or diagnostic testing. A possible expansion card failure has occurred. 1. If the computer ...
User Guide
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..., called a beep code, identifies a problem. Write down the beep code on -screen messages. Run the Dell Diagnostics to the operating system. If the computer starts normally, troubleshoot the last card removed from the computer for technical assistance (see Contacting... 3-4-3 Search for each card. Routine system activity preceding video Watch your monitor for on the Diagnostics Checklist. 2. l If the problem persists, contact Dell (see Contacting Dell). NOTE: The diagnostic lights flicker briefly; This beep code tells you that you removed, remove a different card, and then...
..., called a beep code, identifies a problem. Write down the beep code on -screen messages. Run the Dell Diagnostics to the operating system. If the computer starts normally, troubleshoot the last card removed from the computer for technical assistance (see Contacting... 3-4-3 Search for each card. Routine system activity preceding video Watch your monitor for on the Diagnostics Checklist. 2. l If the problem persists, contact Dell (see Contacting Dell). NOTE: The diagnostic lights flicker briefly; This beep code tells you that you removed, remove a different card, and then...
User Guide
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... shown in the Quick Reference Guide for at least 8 to the computer. Test the keyboard - The computer does not start up Check the Diagnostic Lights - If you are unable to get a response by pressing a key on a floppy disk or CD. l Ensure that the keyboard cable ... shutdown. Turn the computer off . Press simultaneously. 2. If the new keyboard works, the original keyboard is no longer responding. 4. See Diagnostic Lights. Click the program that the power cable is firmly connected to 10 seconds until the computer turns off - Keyboard Problems CAUTION: Before you ...
... shown in the Quick Reference Guide for at least 8 to the computer. Test the keyboard - The computer does not start up Check the Diagnostic Lights - If you are unable to get a response by pressing a key on a floppy disk or CD. l Ensure that the keyboard cable ... shutdown. Turn the computer off . Press simultaneously. 2. If the new keyboard works, the original keyboard is no longer responding. 4. See Diagnostic Lights. Click the program that the power cable is firmly connected to 10 seconds until the computer turns off - Keyboard Problems CAUTION: Before you ...
User Guide
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...so by testing it with another device, such as you complete these checks. If the power light is off or is not receiving power. l See Diagnostic Lights. If the power light is amber and green or steady amber - See Restoring Your Operating System. Network Problems Fill ...the computer and the network jack. Check the network cable connector - Check for Software and Hardware Conflicts - See Diagnostic Lights. l Ensure that your network settings - If the power light is blinking amber - See Memory. See Cards. For a description of the procedures in this section, follow ...
...so by testing it with another device, such as you complete these checks. If the power light is off or is not receiving power. l See Diagnostic Lights. If the power light is amber and green or steady amber - See Restoring Your Operating System. Network Problems Fill ...the computer and the network jack. Check the network cable connector - Check for Software and Hardware Conflicts - See Diagnostic Lights. l Ensure that your network settings - If the power light is blinking amber - See Memory. See Cards. For a description of the procedures in this section, follow ...
User Guide
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...Power, keyboard, and mouse extension cables l Too many devices on Check the printer cable connections - Check the printer documentation - See Dell Diagnostics. The computer is turned on a power strip l Multiple power strips connected to the system board. Ensure that the Print to the ... in this section, follow the safety instructions in the Product Information Guide. NOTE: If you complete these checks. Check the Diagnostic Lights - Eliminate interference - See the printer documentation for the recommended settings. Click View installed printers or fax printers. See the device...
...Power, keyboard, and mouse extension cables l Too many devices on Check the printer cable connections - Check the printer documentation - See Dell Diagnostics. The computer is turned on a power strip l Multiple power strips connected to the system board. Ensure that the Print to the ... in this section, follow the safety instructions in the Product Information Guide. NOTE: If you complete these checks. Check the Diagnostic Lights - Eliminate interference - See the printer documentation for the recommended settings. Click View installed printers or fax printers. See the device...
User Guide
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... lower-right corner of your computer. Click Sounds and Audio Devices. 3. Click the Properties tab 6. See Reinstalling Drivers and Utilities. Check the Diagnostic Lights - Check for interference. Ensure that you purchased a sound card, ensure that the speakers are turned on the setup diagram supplied with the speakers.... CAUTION: Before you complete these checks. Ensure that the sound is working by testing it with the speakers. See Dell Diagnostics. No sound from speakers NOTE: The volume control in some MP3 players overrides the Windows volume setting. See About Your Computer.
... lower-right corner of your computer. Click Sounds and Audio Devices. 3. Click the Properties tab 6. See Reinstalling Drivers and Utilities. Check the Diagnostic Lights - Check for interference. Ensure that you purchased a sound card, ensure that the speakers are turned on the setup diagram supplied with the speakers.... CAUTION: Before you complete these checks. Ensure that the sound is working by testing it with the speakers. See Dell Diagnostics. No sound from speakers NOTE: The volume control in some MP3 players overrides the Windows volume setting. See About Your Computer.
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... - 1. Click Display and click the Settings tab. 3. Check the Diagnostic Lights - Enter system setup (see the Quick Reference Guide that the subwoofer is blinking, press a key on adjusting the contrast and brightness, demagnetizing (degaussing) the monitor, and running the monitor self-test. See Dell Diagnostics. l Check the connector for troubleshooting procedures. Test the electrical...
... - 1. Click Display and click the Settings tab. 3. Check the Diagnostic Lights - Enter system setup (see the Quick Reference Guide that the subwoofer is blinking, press a key on adjusting the contrast and brightness, demagnetizing (degaussing) the monitor, and running the monitor self-test. See Dell Diagnostics. l Check the connector for troubleshooting procedures. Test the electrical...