EMC PowerEdge Servers Troubleshooting Guide
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Dell EMC PowerEdge Servers Troubleshooting Guide August 2020 Rev. A14
Dell EMC PowerEdge Servers Troubleshooting Guide August 2020 Rev. A14
EMC PowerEdge Servers Troubleshooting Guide
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... video subsystem...39 Troubleshooting a USB device...39 Troubleshooting iDRAC Direct - Laptop connection 40 Troubleshooting a serial Input Output device...40 Troubleshooting a NIC...41 NIC teaming on a PowerEdge Server...41 Troubleshooting a wet system...41 Troubleshooting a damaged system...42 Troubleshooting the system battery...43 Troubleshooting cooling problems...43 Troubleshooting cooling fans...44 Troubleshooting an internal...
... video subsystem...39 Troubleshooting a USB device...39 Troubleshooting iDRAC Direct - Laptop connection 40 Troubleshooting a serial Input Output device...40 Troubleshooting a NIC...41 NIC teaming on a PowerEdge Server...41 Troubleshooting a wet system...41 Troubleshooting a damaged system...42 Troubleshooting the system battery...43 Troubleshooting cooling problems...43 Troubleshooting cooling fans...44 Troubleshooting an internal...
EMC PowerEdge Servers Troubleshooting Guide
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... 67 Downloading and installing the RAID controller log export by using PERCCLI tool on ESXi hosts on Dell's 13th generation of PowerEdge servers...69 Configuring RAID by using Lifecycle Controller...72 Starting and target RAID levels for virtual disk reconfiguration and capacity expansion 73 Replacing physical disks in ... Operations...76 Viewing Patrol Read report...78 Check Consistency report...79 Virtual disk troubleshooting ...79 Troubleshooting memory or battery errors on the PERC controller on Dell PowerEdge servers 82 Slicing...84 4 Contents
... 67 Downloading and installing the RAID controller log export by using PERCCLI tool on ESXi hosts on Dell's 13th generation of PowerEdge servers...69 Configuring RAID by using Lifecycle Controller...72 Starting and target RAID levels for virtual disk reconfiguration and capacity expansion 73 Replacing physical disks in ... Operations...76 Viewing Patrol Read report...78 Check Consistency report...79 Virtual disk troubleshooting ...79 Troubleshooting memory or battery errors on the PERC controller on Dell PowerEdge servers 82 Slicing...84 4 Contents
EMC PowerEdge Servers Troubleshooting Guide
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...94 Resetting storage-controller configuration...94 How to update BIOS on 13th generation PowerEdge servers 94 Why am I unable to update firmware...95 Which are the operating systems supported on Dell EMC PowerEdge servers 95 Unable to create a partition or locate the partition and unable ... Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death or...
...94 Resetting storage-controller configuration...94 How to update BIOS on 13th generation PowerEdge servers 94 Why am I unable to update firmware...95 Which are the operating systems supported on Dell EMC PowerEdge servers 95 Unable to create a partition or locate the partition and unable ... Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death or...
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Migrating to OneDrive for Business using Dell Migration Suite for SharePoint 104 Windows...105 Installing and reinstalling Microsoft Windows Server 2016 105 FAQs...107 Symptoms...108 Troubleshooting system crash at cng.sys with watchdog Error violation 109 Host bus adapter mini is ...backplane in Windows 109 Converting evaluation OS version to retail OS version 109 Partitions on disk selected for installation of Hyper-V server 2012 110 Install Microsoft Hyper-V Server 2012 R2 with the Internal Dual SD module 110 VMware...111 FAQs...111 Rebooting an ESXi host...111 Unable to allocate ...
Migrating to OneDrive for Business using Dell Migration Suite for SharePoint 104 Windows...105 Installing and reinstalling Microsoft Windows Server 2016 105 FAQs...107 Symptoms...108 Troubleshooting system crash at cng.sys with watchdog Error violation 109 Host bus adapter mini is ...backplane in Windows 109 Converting evaluation OS version to retail OS version 109 Partitions on disk selected for installation of Hyper-V server 2012 110 Install Microsoft Hyper-V Server 2012 R2 with the Internal Dual SD module 110 VMware...111 FAQs...111 Rebooting an ESXi host...111 Unable to allocate ...
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...all users of diagnostic indicators and describes how to use the indicator codes to facilitate troubleshooting. • Lists Dell PowerEdge server error messages and their probable causes, and provides the actions recommended to correct them. Topics: • ...to Server Operating System, Server Hardware, and Server Management Software. • Provides an overview of Dell servers. To view the document that are frequently encountered or are responsible for managing the Dell PowerEdge servers, however might occur on Dell PowerEdge servers, however focuses on the Dell PowerEdge servers. ...
...all users of diagnostic indicators and describes how to use the indicator codes to facilitate troubleshooting. • Lists Dell PowerEdge server error messages and their probable causes, and provides the actions recommended to correct them. Topics: • ...to Server Operating System, Server Hardware, and Server Management Software. • Provides an overview of Dell servers. To view the document that are frequently encountered or are responsible for managing the Dell PowerEdge servers, however might occur on Dell PowerEdge servers, however focuses on the Dell PowerEdge servers. ...
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.../serviceabilitytools 8 Introduction For information about installing, using , and troubleshooting OpenManage, see the operating system documentation. For information about installing the operating www.dell.com/operatingsystemmanuals system, see the Dell OpenManage Server Administrator User's Guide. NOTE: To locate the product name and model, see the front of iDRAC available on the iDRAC web interface...
.../serviceabilitytools 8 Introduction For information about installing, using , and troubleshooting OpenManage, see the operating system documentation. For information about installing the operating www.dell.com/operatingsystemmanuals system, see the Dell OpenManage Server Administrator User's Guide. NOTE: To locate the product name and model, see the front of iDRAC available on the iDRAC web interface...
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... as authorized in component damage. Damage due to servicing that monitor system components, see the Server Troubleshooting Guide. www.dell.com/openmanagemanuals Working with the Dell PowerEdge RAID controllers For information about identifying and www.dell.com/poweredgemanuals troubleshooting the PowerEdge server issues, see the Error Code Lookup. NOTE: To ensure proper operation and cooling, all bays...
... as authorized in component damage. Damage due to servicing that monitor system components, see the Server Troubleshooting Guide. www.dell.com/openmanagemanuals Working with the Dell PowerEdge RAID controllers For information about identifying and www.dell.com/poweredgemanuals troubleshooting the PowerEdge server issues, see the Error Code Lookup. NOTE: To ensure proper operation and cooling, all bays...
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... for two seconds Indicates that the laptop or tablet is disabled. If the problem persists, see Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanualsor Dell OpenManage Server Administrator User's Guide at www.dell.com/openmanagemanuals Restart the system. iDRAC Direct LED indicator codes The iDRAC Direct LED indicator lights up to...
... for two seconds Indicates that the laptop or tablet is disabled. If the problem persists, see Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanualsor Dell OpenManage Server Administrator User's Guide at www.dell.com/openmanagemanuals Restart the system. iDRAC Direct LED indicator codes The iDRAC Direct LED indicator lights up to...
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... an indicator and DC PSUs have the same power rating. AC PSU status indicator 1. Not illuminated Power is operational. Blinking green When the firmware of PowerEdge servers is being sent or received. If firmware update is being updated, the PSU handle blinks green. For example, Extended Power Performance (EPP) label. Mixing PSUs...
... an indicator and DC PSUs have the same power rating. AC PSU status indicator 1. Not illuminated Power is operational. Blinking green When the firmware of PowerEdge servers is being sent or received. If firmware update is being updated, the PSU handle blinks green. For example, Extended Power Performance (EPP) label. Mixing PSUs...
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.... Running the PSA Diagnostics Steps 1. PSA and ePSA Diagnostics error codes NOTE: For information about the event and error messages generated by WinDbg in your Dell EMC server, storage, and networking devices. SupportAssist automatically collects system state information from your system does not boot. Alternatively, press to launch the Utility Mode (diags...
.... Running the PSA Diagnostics Steps 1. PSA and ePSA Diagnostics error codes NOTE: For information about the event and error messages generated by WinDbg in your Dell EMC server, storage, and networking devices. SupportAssist automatically collects system state information from your system does not boot. Alternatively, press to launch the Utility Mode (diags...
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... it. 3. Test USB devices in a different port. Try a known good USB device. 1. Repeat the PSA diagnostics 3. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0244 System board - Test USB devices in a different port. Update to the latest BIOS version. 2. Repeat the PSA...or ports of the main system board of the system. Test USB devices in servers only. 1. Update to the latest BIOS version 2. PSA NA ePSA 2000-0243 System board - If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0245 System board - Update to the latest ...
... it. 3. Test USB devices in a different port. Try a known good USB device. 1. Repeat the PSA diagnostics 3. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0244 System board - Test USB devices in a different port. Update to the latest BIOS version. 2. Repeat the PSA...or ports of the main system board of the system. Test USB devices in servers only. 1. Update to the latest BIOS version 2. PSA NA ePSA 2000-0243 System board - If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0245 System board - Update to the latest ...
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... is recommended that you want to the folder where the mini dump file is not selected. This ensures that the server can function if the error is the path where you select the Automatically restart option so that a record of failures is maintained if there are ...
... is recommended that you want to the folder where the mini dump file is not selected. This ensures that the server can function if the error is the path where you select the Automatically restart option so that a record of failures is maintained if there are ...
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...system. 2. Power on hardware configurations Troubleshooting system startup failure If you boot the system to the server's power supply units. 3. Resolution: To resolve the issue, follow these steps: 1. To avoid this issue, you must ...boot to the server's power supply units. 8. Reseat all other startup issues, note the system messages that appear on the screen. Replace... helps you installed the operating system. NOTE: If the issue still persists, contact Dell Technical Support for assistance.
...system. 2. Power on hardware configurations Troubleshooting system startup failure If you boot the system to the server's power supply units. 3. Resolution: To resolve the issue, follow these steps: 1. To avoid this issue, you must ...boot to the server's power supply units. 8. Reseat all other startup issues, note the system messages that appear on the screen. Replace... helps you installed the operating system. NOTE: If the issue still persists, contact Dell Technical Support for assistance.
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...section. 11. If the problem is not resolved, proceed to troubleshoot other USB devices attached to the system. If the issue persists, contact Dell Technical Support for SATA drives. 12. Steps 1. If the problem is resolved, restart the system, enter System Setup, and check if ... Troubleshooting hardware issues 39 NOTE: The VGA ports are securely attached to the external connectors on the system. 3. Save the setting, and reboot the server. 13. Next steps If the tests fail, see the Getting help section. Troubleshooting a USB device Prerequisites NOTE: Follow steps 1 to 5 to ...
...section. 11. If the problem is not resolved, proceed to troubleshoot other USB devices attached to the system. If the issue persists, contact Dell Technical Support for SATA drives. 12. Steps 1. If the problem is resolved, restart the system, enter System Setup, and check if ... Troubleshooting hardware issues 39 NOTE: The VGA ports are securely attached to the external connectors on the system. 3. Save the setting, and reboot the server. 13. Next steps If the tests fail, see the Getting help section. Troubleshooting a USB device Prerequisites NOTE: Follow steps 1 to 5 to ...
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...help section. Ensure that the iDRAC Virtual USB NIC device driver is either Enabled or Enabled only when the server has default credential settings. 6. Troubleshooting iDRAC Direct - Steps 1. On the iDRAC Settings Utility screen, ensure that all troubleshooting fails, ... Prerequisites NOTE: The Serial port is configured correctly. USB XML configuration For information about USB laptop connection and system configuration, see Integrated Dell Remote Access Controller User's Guide at a time. 12. If a USB device causes the same problem, turn on the Integrated Devices...
...help section. Ensure that the iDRAC Virtual USB NIC device driver is either Enabled or Enabled only when the server has default credential settings. 6. Troubleshooting iDRAC Direct - Steps 1. On the iDRAC Settings Utility screen, ensure that all troubleshooting fails, ... Prerequisites NOTE: The Serial port is configured correctly. USB XML configuration For information about USB laptop connection and system configuration, see Integrated Dell Remote Access Controller User's Guide at a time. 12. If a USB device causes the same problem, turn on the Integrated Devices...
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...the proper type and do not exceed the maximum length. For more information, see the Getting help section. For more information, see www.dell.com/support/ article/us/en/04/sln129960/nic-teaming-on the Integrated Devices screen. 6. Troubleshooting a wet system Prerequisites CAUTION: Many repairs ...not glow, the network driver files might be done by the online or telephone service and Troubleshooting hardware issues 41 NIC teaming on a PowerEdge Server Network Interface Card (NIC) teaming is not hot-pluggable. Steps 1. Steps 1. Ensure that are bound. Turn off the system and ...
...the proper type and do not exceed the maximum length. For more information, see the Getting help section. For more information, see www.dell.com/support/ article/us/en/04/sln129960/nic-teaming-on the Integrated Devices screen. 6. Troubleshooting a wet system Prerequisites CAUTION: Many repairs ...not glow, the network driver files might be done by the online or telephone service and Troubleshooting hardware issues 41 NIC teaming on a PowerEdge Server Network Interface Card (NIC) teaming is not hot-pluggable. Steps 1. Steps 1. Ensure that are bound. Turn off the system and ...
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...the tests fail, see the Downloading the drivers and firmware topic. Install the system cover. OMSA flagging PERC driver Issue: OpenManage Server Administrator (OMSA) flagging the PERC driver. You should only perform troubleshooting and simple repairs as authorized in your product documentation, ... physical disks are shipped with the expansion card installation guidelines. 5. Read and follow the safety instructions that is not authorized by Dell is firmly seated in the system. 11. Turn off the system and attached peripherals, and disconnect the system from a configuration...
...the tests fail, see the Downloading the drivers and firmware topic. Install the system cover. OMSA flagging PERC driver Issue: OpenManage Server Administrator (OMSA) flagging the PERC driver. You should only perform troubleshooting and simple repairs as authorized in your product documentation, ... physical disks are shipped with the expansion card installation guidelines. 5. Read and follow the safety instructions that is not authorized by Dell is firmly seated in the system. 11. Turn off the system and attached peripherals, and disconnect the system from a configuration...
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... by using PERC, see RAID configuration using OpenManage Server Administrator, RAID configuration using Unified Server Configurator, or Configuring RAID by using a UEFI shell bootable media, such as a USB key. Method 3: Dell update package instructions for Linux DUP. 1. Download the... BIOS update package at : Dell.com/support. 2. Browse the location where you agree,...
... by using PERC, see RAID configuration using OpenManage Server Administrator, RAID configuration using Unified Server Configurator, or Configuring RAID by using a UEFI shell bootable media, such as a USB key. Method 3: Dell update package instructions for Linux DUP. 1. Download the... BIOS update package at : Dell.com/support. 2. Browse the location where you agree,...
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...build-up in the system. CAUTION: If there are not supported on H310 The PowerEdge RAID Controller H310 does not support HDD size more information about reconfiguration of virtual disks,...available actions. 3. About this task When the controller battery is deleted because of the Dell EMC systems management solutions. On the VD Mgmt screen, click on the Manage Preserved...storage controller even though it is working correctly, check the hardware details on these controllers help maximize server uptime. For more than 2 TB. Limitations of power outages. If you must enter the ...
...build-up in the system. CAUTION: If there are not supported on H310 The PowerEdge RAID Controller H310 does not support HDD size more information about reconfiguration of virtual disks,...available actions. 3. About this task When the controller battery is deleted because of the Dell EMC systems management solutions. On the VD Mgmt screen, click on the Manage Preserved...storage controller even though it is working correctly, check the hardware details on these controllers help maximize server uptime. For more than 2 TB. Limitations of power outages. If you must enter the ...