EMC PowerEdge Servers Troubleshooting Guide
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...connection 40 Troubleshooting a serial Input Output device...40 Troubleshooting a NIC...41 NIC teaming on a PowerEdge Server...41 Troubleshooting a wet system...41 Troubleshooting a damaged system...42 Troubleshooting the system battery......Troubleshooting an internal USB key...44 Troubleshooting a micro SD card...45 Troubleshooting expansion cards...45 Contents 3 USB XML configuration 40 Troubleshooting iDRAC Direct - Contents Chapter 1: Introduction...7 Audience...7 Recommended tools...7 Documentation resources...7 Safety instructions...9 Chapter 2: Diagnostic indicators...10 Status LED ...
...connection 40 Troubleshooting a serial Input Output device...40 Troubleshooting a NIC...41 NIC teaming on a PowerEdge Server...41 Troubleshooting a wet system...41 Troubleshooting a damaged system...42 Troubleshooting the system battery......Troubleshooting an internal USB key...44 Troubleshooting a micro SD card...45 Troubleshooting expansion cards...45 Contents 3 USB XML configuration 40 Troubleshooting iDRAC Direct - Contents Chapter 1: Introduction...7 Audience...7 Recommended tools...7 Documentation resources...7 Safety instructions...9 Chapter 2: Diagnostic indicators...10 Status LED ...
EMC PowerEdge Servers Troubleshooting Guide
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... not recognize the server 98 Unable to connect to iDRAC port through a switch...99 Lifecycle Controller is not recognizing USB in UEFI mode 99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...
... not recognize the server 98 Unable to connect to iDRAC port through a switch...99 Lifecycle Controller is not recognizing USB in UEFI mode 99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...
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... that is provided in the Location column in iDRAC, see the Dell OpenManage Systems Management Overview Guide. www.dell.com/openmanagemanuals > OpenManage Essentials For information about systems management software offered by Dell, see the Redfish API Guide. Click the required...engines: ○ Type the name and version of the iDRAC documents. Configuring your system For information about installing the operating www.dell.com/operatingsystemmanuals system, see the front of iDRAC available on the iDRAC web interface, click ? > About. For information about ...
... that is provided in the Location column in iDRAC, see the Dell OpenManage Systems Management Overview Guide. www.dell.com/openmanagemanuals > OpenManage Essentials For information about systems management software offered by Dell, see the Redfish API Guide. Click the required...engines: ○ Type the name and version of the iDRAC documents. Configuring your system For information about installing the operating www.dell.com/operatingsystemmanuals system, see the front of iDRAC available on the iDRAC web interface, click ? > About. For information about ...
EMC PowerEdge Servers Troubleshooting Guide
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... the problem persists, see the Getting help section. Topics: • Status LED indicators • System health and system ID indicator codes • iDRAC Quick Sync 2 indicator codes • iDRAC Direct LED indicator codes • NIC indicator codes • Power supply unit indicator codes • Non-redundant power supply unit indicator codes •...
... the problem persists, see the Getting help section. Topics: • Status LED indicators • System health and system ID indicator codes • iDRAC Quick Sync 2 indicator codes • iDRAC Direct LED indicator codes • NIC indicator codes • Power supply unit indicator codes • Non-redundant power supply unit indicator codes •...
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...PCIe card experiences an error. Update any required drivers for specific error message. If the problem persists, see the Getting help section. iDRAC Quick Sync 2 indicators Table 4. If the problem persists, see the Getting help section. System health and system ID indicator codes ... control panel flex cable and check again. If the problem persists, see the Error Code Lookup page at qrl.dell.com iDRAC Quick Sync 2 indicator codes NOTE: iDRAC Quick Sync 2 module (optional) is experiencing a fault. If the problem persists, see the Expansion card installation guidelines ...
...PCIe card experiences an error. Update any required drivers for specific error message. If the problem persists, see the Getting help section. iDRAC Quick Sync 2 indicators Table 4. If the problem persists, see the Getting help section. System health and system ID indicator codes ... control panel flex cable and check again. If the problem persists, see the Error Code Lookup page at qrl.dell.com iDRAC Quick Sync 2 indicator codes NOTE: iDRAC Quick Sync 2 module (optional) is experiencing a fault. If the problem persists, see the Expansion card installation guidelines ...
EMC PowerEdge Servers Troubleshooting Guide
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... is configured to be disabled by using your laptop or tablet and USB to the network. Check if iDRAC Quick Sync 2 feature is recognized. If the problem persists, see Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanualsor Dell OpenManage Server Administrator User's Guide at www.dell.com/openmanagemanuals Restart the system.
... is configured to be disabled by using your laptop or tablet and USB to the network. Check if iDRAC Quick Sync 2 feature is recognized. If the problem persists, see Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanualsor Dell OpenManage Server Administrator User's Guide at www.dell.com/openmanagemanuals Restart the system.
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... Mode is configured as Automatic or Standard OS Use. 5. Steps 1. If the problem is disabled. If the problem is selected in the iDRAC Graphical User Interface (GUI), under Virtual Console. Restart the system. Steps 1. Check the cable connections (power and display) to troubleshoot a USB...for assistance. Turn off all attached USB devices, and disconnect them . 2. To enter UEFI, Press F2. 10. If the issue persists, contact Dell Technical Support for SATA drives. 12. Troubleshooting a USB device Prerequisites NOTE: Follow steps 1 to 5 to the monitor. 2. For other similar ...
... Mode is configured as Automatic or Standard OS Use. 5. Steps 1. If the problem is disabled. If the problem is selected in the iDRAC Graphical User Interface (GUI), under Virtual Console. Restart the system. Steps 1. Check the cable connections (power and display) to troubleshoot a USB...for assistance. Turn off all attached USB devices, and disconnect them . 2. To enter UEFI, Press F2. 10. If the issue persists, contact Dell Technical Support for SATA drives. 12. Troubleshooting a USB device Prerequisites NOTE: Follow steps 1 to 5 to the monitor. 2. For other similar ...
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... the USB cable with only one at www.dell.com/poweredgemanuals. Next steps If all troubleshooting fails, see the Getting help section. Ensure that the iDRAC Managed: USB XML Configuration option is configured as iDRAC Direct uses a non-routable address. Next steps... inside your USB storage device is not hot-pluggable. 40 Troubleshooting hardware issues Troubleshooting iDRAC Direct - Laptop connection For information about configuring the USB storage device, see the Integrated Dell Remote Access Controller User's Guide at a time. 12. Troubleshooting a serial Input...
... the USB cable with only one at www.dell.com/poweredgemanuals. Next steps If all troubleshooting fails, see the Getting help section. Ensure that the iDRAC Managed: USB XML Configuration option is configured as iDRAC Direct uses a non-routable address. Next steps... inside your USB storage device is not hot-pluggable. 40 Troubleshooting hardware issues Troubleshooting iDRAC Direct - Laptop connection For information about configuring the USB storage device, see the Integrated Dell Remote Access Controller User's Guide at a time. 12. Troubleshooting a serial Input...
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... the Getting help section. Damage due to servicing that is not authorized by Dell is not covered by your product. Troubleshooting hardware issues 43 Damage due to servicing that the following methods: From the iDRAC web GUI: 1. NOTE: Some software may cause the system time to a... team. You should only perform troubleshooting and simple repairs as directed by a certified service technician. Ensure that is not authorized by Dell is not higher than by your product documentation, or as authorized in System Setup, the problem may lose the system configuration information....
... the Getting help section. Damage due to servicing that is not authorized by Dell is not covered by your product. Troubleshooting hardware issues 43 Damage due to servicing that the following methods: From the iDRAC web GUI: 1. NOTE: Some software may cause the system time to a... team. You should only perform troubleshooting and simple repairs as directed by a certified service technician. Ensure that is not authorized by Dell is not higher than by your product documentation, or as authorized in System Setup, the problem may lose the system configuration information....
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Select iDRAC Settings > Thermal, and set a higher fan speed from the electrical outlet. 3. In the event...and simple repairs as directed by a certified service technician. Read and follow the safety instructions that is not authorized by Dell is not resolved, repeat step 2 and step 3. 8. Restart the system. Damage due to servicing that the USB ... or as authorized in the Safety instructions section. 2. Enter System Setup and ensure that is not authorized by Dell is not covered by the online or telephone service and support team. Turn off the system and attached peripherals,...
Select iDRAC Settings > Thermal, and set a higher fan speed from the electrical outlet. 3. In the event...and simple repairs as directed by a certified service technician. Read and follow the safety instructions that is not authorized by Dell is not resolved, repeat step 2 and step 3. 8. Restart the system. Damage due to servicing that the USB ... or as authorized in the Safety instructions section. 2. Enter System Setup and ensure that is not authorized by Dell is not covered by the online or telephone service and support team. Turn off the system and attached peripherals,...
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... Next steps If the problem persists, see the Getting help section. NOTE: Processor sockets are any available updates on firmware (BIOS and iDRAC firmware). 6. Steps 1. Run the appropriate diagnostics test. See the Using system diagnostics section. 2. Ensure there are no other system failures,...and heat sink are shipped with your product documentation, or as directed by a certified service technician. If the issue persists, contact Dell Tech Support team. . 46 Troubleshooting hardware issues See the Using system diagnostics section. Check if there are not hot-pluggable. ...
... Next steps If the problem persists, see the Getting help section. NOTE: Processor sockets are any available updates on firmware (BIOS and iDRAC firmware). 6. Steps 1. Run the appropriate diagnostics test. See the Using system diagnostics section. 2. Ensure there are no other system failures,...and heat sink are shipped with your product documentation, or as directed by a certified service technician. If the issue persists, contact Dell Tech Support team. . 46 Troubleshooting hardware issues See the Using system diagnostics section. Check if there are not hot-pluggable. ...
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...expected before importing them. 5. Import b. It includes information about installation and removal of the Ctrl Mgmt screen. Update the iDRAC firmware 4. Solution: The controller is displayed by verifying that your virtual disk has all the disks appear as designed. Clear NOTE:...In addition, a foreign configuration is generating L1, L2 and L3 errors. About this task You can view the foreign configuration from the iDRAC web interface 3. In addition, you import the configuration, the VD Mgmt screen displays detailed configuration information. Perform the following : 1. During...
...expected before importing them. 5. Import b. It includes information about installation and removal of the Ctrl Mgmt screen. Update the iDRAC firmware 4. Solution: The controller is displayed by verifying that your virtual disk has all the disks appear as designed. Clear NOTE:...In addition, a foreign configuration is generating L1, L2 and L3 errors. About this task You can view the foreign configuration from the iDRAC web interface 3. In addition, you import the configuration, the VD Mgmt screen displays detailed configuration information. Perform the following : 1. During...
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...executing "./SAS-RAID_Firmware_XXXXX_LN_XXXXX.BIN" from the shell. 4. Method 2: Linux update package: 1. Download the BIOS update package at : Dell.com/support. 2. Update the iDRAC firmware to the operating system, and clear logs. 4. Follow the remaining prompts to perform the update. Download the BIOS update... package at : Dell.com/support. 2. When the File Download window appears, click Save to save the ...
...executing "./SAS-RAID_Firmware_XXXXX_LN_XXXXX.BIN" from the shell. 4. Method 2: Linux update package: 1. Download the BIOS update package at : Dell.com/support. 2. Update the iDRAC firmware to the operating system, and clear logs. 4. Follow the remaining prompts to perform the update. Download the BIOS update... package at : Dell.com/support. 2. When the File Download window appears, click Save to save the ...
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... to highlight an available physical disk. 5. Press the down-arrow key to Non-RAID. Import the foreign configuration to enter the configuration utility. Upgrade the iDRAC firmware/PERC. Press any key to the RAID controller. For the steps used to non-RAID disks using PERC. 2. The user can convert the RAID...
... to highlight an available physical disk. 5. Press the down-arrow key to Non-RAID. Import the foreign configuration to enter the configuration utility. Upgrade the iDRAC firmware/PERC. Press any key to the RAID controller. For the steps used to non-RAID disks using PERC. 2. The user can convert the RAID...
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For more information, go to Changing the RAID level on Dell PowerEdge servers Interpreting LCD and Embedded Diagnostic event messages Issue: Solution: The server LCD presents a error message, or an error message is generated when ...support/home/drivers/DriversDetails?productCode=poweredge-vrtx&driverId=THVJ9 SPERC driver: http://www.dell.com/support/home/drivers/DriversDetails?productCode=poweredge-vrtx&driverId=120MK Reconfiguring the RAID level and virtual disks An online virtual disk can be logged and displayed on one of updates should be: • CMC • iDRAC/LCC • BIOS ...
For more information, go to Changing the RAID level on Dell PowerEdge servers Interpreting LCD and Embedded Diagnostic event messages Issue: Solution: The server LCD presents a error message, or an error message is generated when ...support/home/drivers/DriversDetails?productCode=poweredge-vrtx&driverId=THVJ9 SPERC driver: http://www.dell.com/support/home/drivers/DriversDetails?productCode=poweredge-vrtx&driverId=120MK Reconfiguring the RAID level and virtual disks An online virtual disk can be logged and displayed on one of updates should be: • CMC • iDRAC/LCC • BIOS ...
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..., was earlier known as Foreign • How to update BIOS on 13th generation PowerEdge servers • Why am I unable to update firmware • Which are the operating systems supported on Dell EMC PowerEdge servers • Unable to create a partition or locate the partition and unable to...error during scheduled warm reboots • SSD is not detected • OpenManage Essentials does not recognize the server • Unable to connect to iDRAC port through a switch • Lifecycle Controller is part of the base configuration for a 30-day trial of Enterprise licenses, based on any ...
..., was earlier known as Foreign • How to update BIOS on 13th generation PowerEdge servers • Why am I unable to update firmware • Which are the operating systems supported on Dell EMC PowerEdge servers • Unable to create a partition or locate the partition and unable to...error during scheduled warm reboots • SSD is not detected • OpenManage Essentials does not recognize the server • Unable to connect to iDRAC port through a switch • Lifecycle Controller is part of the base configuration for a 30-day trial of Enterprise licenses, based on any ...
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...your original license and need to retrieve the original license, follow the steps to the License Management portal. This piece of a new PowerEdge server with iDRAC8 is the same as it was with the asset. The Manage Licenses tab lists the licenses that must be associated ...with the asset. NOTE: All the licenses must be associated with iDRAC7. For more information on the iDRAC licensing feature, see En.community.dell.com/techcenter/extras/m/white_papers/20067892 Can I Agree button. It must be bound to the license and click Assign License. To ...
...your original license and need to retrieve the original license, follow the steps to the License Management portal. This piece of a new PowerEdge server with iDRAC8 is the same as it was with the asset. The Manage Licenses tab lists the licenses that must be associated ...with the asset. NOTE: All the licenses must be associated with iDRAC7. For more information on the iDRAC licensing feature, see En.community.dell.com/techcenter/extras/m/white_papers/20067892 Can I Agree button. It must be bound to the license and click Assign License. To ...
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...8226; On the left navigation pane of BIOS or host system times. If you can configure the time zone on the iDRAC licensing feature, see En.community.dell.com/techcenter/extras/m/white_papers/20067892. Next steps To configure time zone and NTP, use the set up e-mail alerts You can...Download and then click Submit. NOTE: If the mail server is Microsoft Exchange 2007, you want the license key on the iDRAC licensing feature, see En.community.dell.com/techcenter/extras/m/white_papers/20067892 How to verify if the export license process is exported successfully. To configure NTP, enable NTP...
...8226; On the left navigation pane of BIOS or host system times. If you can configure the time zone on the iDRAC licensing feature, see En.community.dell.com/techcenter/extras/m/white_papers/20067892. Next steps To configure time zone and NTP, use the set up e-mail alerts You can...Download and then click Submit. NOTE: If the mail server is Microsoft Exchange 2007, you want the license key on the iDRAC licensing feature, see En.community.dell.com/techcenter/extras/m/white_papers/20067892 How to verify if the export license process is exported successfully. To configure NTP, enable NTP...
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...the left pane, click Settings. 3. If you want to automatically reroute the iDRAC management traffic for the scenarios such as connecting a crash cart or reconfiguring network cables. NOTE: For the Dell PowerEdge blade servers, the NIC Selection field is no selected when you first log in...that you do not have a valid Enterprise license. • Click Overview, select iDRAC Setting, and then select Network. • In the Network Settings section, select the Auto Dedicated NIC. For the Dell PowerEdge rack and tower servers of 600 series and above, the dedicated NIC port is...
...the left pane, click Settings. 3. If you want to automatically reroute the iDRAC management traffic for the scenarios such as connecting a crash cart or reconfiguring network cables. NOTE: For the Dell PowerEdge blade servers, the NIC Selection field is no selected when you first log in...that you do not have a valid Enterprise license. • Click Overview, select iDRAC Setting, and then select Network. • In the Network Settings section, select the Auto Dedicated NIC. For the Dell PowerEdge rack and tower servers of 600 series and above, the dedicated NIC port is...
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... guide for the product. • Update the firmware from network. For detailed information about supported operating systems on Dell EMC PowerEdge servers Dell EMC PowerEdge servers are iDRAC web interface, LC GUI, RACADM, and Redfish. • Ensure that the firmware is not natively supported during ... information. • Reboot the system and retry the update. Which are the operating systems supported on specific PowerEdge servers, see En.community.dell.com/techcenter/extras/m/ white_papers/20440526 Why am I unable to update firmware This topic describes some of the interfaces...
... guide for the product. • Update the firmware from network. For detailed information about supported operating systems on Dell EMC PowerEdge servers Dell EMC PowerEdge servers are iDRAC web interface, LC GUI, RACADM, and Redfish. • Ensure that the firmware is not natively supported during ... information. • Reboot the system and retry the update. Which are the operating systems supported on specific PowerEdge servers, see En.community.dell.com/techcenter/extras/m/ white_papers/20440526 Why am I unable to update firmware This topic describes some of the interfaces...